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Help & Support
What is a mystery hotel?
Our mystery hotels are a great way of booking an airport hotel, at a cheaper price. The only catch is you don't know which hotel it is until the booking has been confirmed. Once you've booked you'll receive an email confirmation to let you know which one it is.
Help and Support:My bookings
Make changes to a booking
Help with a refund
Cancelling a booking
Top 10 Questions:How will the payment show on my bank statement?
How do I contact Holiday Extras?
Help and support
How long does it take to get my avios points after booking?
How do I make a claim?
What are your cancellation charges?
How do I apply a discount code to my search?
What happens if I arrive earlier or later than booked?