Holiday Extras Travel Help
We're here to help all customers affected by the global IT outage
Travel disruption caused by the global IT outage
A worldwide IT outage has caused the closure and disruption of services around the world, including banks, airports, rail travel and other services.
UK travel impact
UK rail services are reporting delays and disruptions
Many flights are delayed or disrupted.
Many UK airports are reporting some problems with check-in and other computer systems, including some departure boards. Some airports are checking in customers manually. Passengers are advised to check with their airline before setting off to the airport, and allow extra time for check-in.
Avoiding travel disruptions
Security Fasttrack is still on sale at many of the affected airports - if you'd like to skip the queues please visit our Fasttrack page to check availability.
Customers with a booking and due to travel
Customers with Flextras: Free cancellations bookings can cancel any time up to the booked day and time of travel, except for official airport products at Manchester, Stansted and East Midlands where cancellation is within 72 hours of travel, and transfers where canellation is up to midnight before the day of travel.
Flextras: Saver customers can cancel for a voucher to use on the same product.
If you need to make any changes to your bookings head to your trips page to change dates, times, terminals, parking options, or cancel your booking if you need to.
Customers with questions about a Holiday Extras travel insurance policy who are about to travel can email [email protected]
Customers already abroad
Our support team are fully briefed and are here to assist and guide those abroad and those concerned about their travel plans. Best way to reach them is using our Live Chat service.
Live ChatHoliday Extras insurance policy holders abroad can email us at [email protected] for advice on making a claim. There are many different considerations to a situation like this and rather than give blanket advice, we'll respond to each query individually.