Holiday Extras Travel Help
We're here to help travellers affected by the temporary closure of Gatwick's south terminal yesterday
Incident yesterday at Gatwick airport's south terminal
Customers in need of accommodation
If your flight is delayed overnight, we have hotel rooms available at Gatwick airport this evening. Please see Gatwick airport parking or hotel with parking.
We are here to help our customers affected by the disruption. This page provides the quickest and easiest ways to get help with your Holiday Extras booking.
Customers with an airport booking and due to travel
Please check with your airline before setting off to Gatwick airport.
Customers with Flextras: Free cancellations bookings can cancel any time up to the booked day and time of travel.
Flextras: Saver customers can cancel for a voucher to use on the same product.
If you need to make any changes to a booking head to your trips page to change dates, times, terminals, parking options, or cancel your booking if you need to.
Customers with a Holiday Extras travel insurance policy
Customers with Holiday Extras travel insurance can contact us as normal at our insurance support page.
Customers already abroad
Our support team are here to assist and guide those abroad and those concerned about their travel plans. Best way to reach them is using our Live Chat service.
The best and quickest support is via our Live Chat service. Please contact us below with any questions not answered above. Thank you.
Live Chat
Links and extra help
Gatwick Airport alerts on Ex-Twitter