Holiday Extras
Vouchers
  • Airport Extras
      • Airport Parking
      • Airport Parking
      • Gatwick Airport Parking
      • Manchester Airport Parking
      • Luton Airport Parking
      • Stansted Airport Parking
      • Heathrow Airport Parking
      • Birmingham Airport Parking
      • East-Midlands Airport Parking
      • Bristol Airport Parking
      • Liverpool Airport Parking
      • Belfast Airport Parking
      • Leeds Bradford Airport Parking
      • Edinburgh Airport Parking
      • Glasgow Airport Parking
      • Newcastle Airport Parking
      • Cardiff Airport Parking
      • Other UK Airports
      • Airport Hotels
      • Airport Hotels
      • Gatwick Airport Hotels
      • Manchester Airport Hotels
      • Luton Airport Hotels
      • Stansted Airport Hotels
      • Heathrow Airport Hotels
      • Birmingham Airport Hotels
      • East-Midlands Airport Hotels
      • Bristol Airport Hotels
      • Liverpool Airport Hotels
      • Belfast Airport Hotels
      • Leeds Bradford Airport Hotels
      • Edinburgh Airport Hotels
      • Glasgow Airport Hotels
      • Newcastle Airport Hotels
      • Cardiff Airport Hotels
      • Other UK Airports
      • Airport Lounges
      • Airport Lounges
      • Gatwick Airport Lounges
      • Manchester Airport Lounges
      • Luton Airport Lounges
      • Stansted Airport Lounges
      • Heathrow Airport Lounges
      • Birmingham Airport Lounges
      • East-Midlands Airport Lounges
      • Bristol Airport Lounges
      • Liverpool Airport Lounges
      • Belfast Airport Lounges
      • Leeds Bradford Airport Lounges
      • Edinburgh Airport Lounges
      • Glasgow Airport Lounges
      • Newcastle Airport Lounges
      • Cardiff Airport Lounges
      • Other UK Airports
      • European Airport Lounges
      • Worldwide Airport Lounges
      • Group Bookings
      • Airport Transfers
      • Airport Transfers
      • Tenerife Airport Transfers
      • Majorca Airport Transfers
      • Alicante Airport Transfers
      • Lanzarote Airport Transfers
      • Faro Airport Transfers
      • Gran Canaria Airport Transfers
      • Malaga Airport Transfers
      • Fuerteventura Airport Transfers
      • Malta Airport Transfers
      • Dalaman Airport Transfers
      • Barcelona Airport Transfers
      • Paris Airport Transfers
      • Antalya Airport Transfers
      • Orlando Airport Transfers
      • Krakow Airport Transfers
      • Paphos Airport Transfers
  • Other Extras
      • Travel Insurance
      • Travel Insurance
      • Single Trip Travel Insurance
      • Annual Travel Insurance
      • Pre-existing Medical Conditions
      • Over 65s Travel Insurance
      • Family Travel Insurance
      • Children's Travel Insurance
      • Extras
      • Attraction Tickets
      • Fast Track
      • Holiday Car Hire
      • Car Hire
      • Car Hire Spain
      • Car Hire UK
      • Car Hire Greece
      • Car Hire Italy
      • Car Hire Portugal
      • Car Hire France
      • Car Hire USA
      • Car Hire Cyprus
      • Sunscreen
      • Altruist Sunscreen
      • Travel Money
      • Travel Money Cash
      • Holiday Travel
      • Airport Taxi
      • Airports by Rail
      • Hotels with Coach
      • Holiday Extras Europe
      • Holiday Extras DE
      • Holiday Extras NL
      • Holiday Extras FR
      • Holiday Extras IT
      • Holiday Extras AT
      • Holiday Extras CH
      • Holiday Extras EU
      • Port Parking
      • Port Parking
      • Dover Port Parking
      • Southampton Port Parking
      • Port Hotels
      • Port Hotels
      • Dover Port Hotels
      • Southampton Port Hotels
      • Cruise
      • Cruise Excursions
  • Help Team
  • Search
  • Login
    • Customer Login
    • Agent Login
    Customer LoginAgent Login
Your bookingsGet the AppVouchers

Less hassle. More holiday.

We're here to help FlyBe customers


Last updated: 08:00 8th March 2020

We are very sorry to hear that FlyBe has gone into administration. Here's what you need to know if your travel plans have been affected.

Passengers with FlyBe bookings, as well as Stobart Air bookings, are advised not to travel to the airport as all FlyBe flights are cancelled. Flights with FlyBe franchises Eastern Airlines and Blue Islands may also be affected, and passengers are advised to check with those airlines to confirm travel arrangements.

Because of FlyBe's closure and the coronavirus outbreak our UK call centre is much busier than usual. If your booking with us is more than 48 hours in the future, we recommend you either use our form or online tools to let us know your new plans (links below), or wait a few days before trying to contact us.

If you had a booking with us for a holiday extra - for example an airport car park, airport hotel or airport lounge - that has been affected by FlyBe's closure, here's what you need to know.


If you are still overseas


If you have not taken your flight yet


If you are a Holiday Extras insurance customer with question about the implications for your policy


For questions about general refunds and compensation



If you are still overseas with a FlyBe flight booking

Last updated: 08:00 8th March 2020

When we know your Holiday Extras booking is linked to a FlyBe flight, we will contact the supplier of the product you've booked with us to let them know you might be delayed. If you're coming back at the time and on the date you originally expected, there's no need to do anything.

If your plans for coming home have changed, please use this form to let us know your new return date and time once you know them. If your car is parked with us while you're away we'll do everything we can to make sure it's ready for you when you get back.

If you need to talk to us urgently about your booking, please be aware that our UK call centre is much busier than usual because of FlyBe and the coronavirus situation and you may find it quicker and easier to use our form or live chat service than call us. You can reach us on:

  • Live Chat
  • 0800 804 7363


If you have a flight booked with FlyBe but haven't taken your flight

Last updated: 08:00 8th March 2020

If you're no longer travelling, subject to the terms and conditions of your booking, you can cancel or amend the dates and / or times of your booking at any time and receive a refund in our Manage my Booking system. This is the simplest and easiest way to cancel your booking. If you booked a product that is non-flexible and you are not able to claim a refund, you can still cancel your booking with us and receive a cancellation invoice which might help you make a claim with your insurer.

If you're still travelling as planned on your original travel date - great news, there's nothing you need to do. You can go ahead and use your booking as planned.

If you need to talk to us urgently about your booking, please be aware that our UK call centre is much busier than usual because of FlyBe and the coronavirus situation and you may find it quicker and easier to use our form or live chat service than call us. You can reach us on:

  • Please use this form to let us know any changes to your travel plans
  • Live Chat
  • 0800 804 7363


For customers with Holiday Extras travel insurance

Holiday Extras travel insurance policies are underwritten by our partner TiF. Please see their advice on the FlyBe situation.



General refund and compensation FAQs

Please see the Civil Aviation Authority's advice for passengers affected by the closure of FlyBe.

Can I get a refund for my flights or holiday?

If you booked directly with Flybe by credit card then you need to contact your lender to claim under Section 75 of the Consumer Credit Act, as long as you paid over £100.

If you paid by debit card then you may be able to get a refund by going to your bank and using chargeback.

If you booked using a third party travel agent within the EEA as part of a third party holiday then you may be covered under the Package Travel Directive and you can contact your travel agent to book an alternative flight.

If you booked with an agent or holiday website and they are ATOL protected then you'll get flights rebooked.

Can I claim on my insurance

If you can't claim compensation directly through the airline, your travel insurance may refund you but it depends on the terms and conditions of your policy.

If you've booked a hotel or accommodation then insurance may cover the refund.

Airport delays

Last updated: 08:00 8th March 2020

All FlyBe flights are cancelled.







Gatwick airport

Operating a normal service. Check arrivals and departures here.




Heathrow airport

Operating a normal service. Check arrivals and departures here.




Stansted airport

Operating a normal service. Check arrivals and departures here.




Luton airport

Operating a normal service. Check arrivals and departures here.




Manchester airport

Operating a normal service. Check arrivals and departures here.




Liverpool airport

Operating a normal service. Check arrivals and departures here.




Leeds Bradford airport

Operating a normal service. Check arrivals and departures here.




East Midlands airport

Operating a normal service. Check arrivals and departures here.




Birmingham airport

Operating a normal service. Check arrivals and departures here.




Bristol airport

Operating a normal service. Check arrivals and departures here.




Edinburgh airport

Operating a normal service. Check arrivals and departures here.




Glasgow airport

Operating a normal service. Check arrivals and departures here.




Newcastle airport

Operating a normal service. Check arrivals and departures here.




Cardiff airport

Operating a normal service. Check arrivals and departures here.




Belfast airport

Operating a normal service. Check arrivals and departures here.