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We're here to help FlyBe customers


Last updated: 08:00 8th March 2020

We are very sorry to hear that FlyBe has gone into administration. Here's what you need to know if your travel plans have been affected.

Passengers with FlyBe bookings, as well as Stobart Air bookings, are advised not to travel to the airport as all FlyBe flights are cancelled. Flights with FlyBe franchises Eastern Airlines and Blue Islands may also be affected, and passengers are advised to check with those airlines to confirm travel arrangements.

If you had a booking with us for a holiday extra - for example an airport car park, airport hotel or airport lounge - that has been affected by FlyBe's closure, here's what you need to know.


If you are still overseas


If you have not taken your flight yet


If you are a Holiday Extras insurance customer with question about the implications for your policy


For questions about general refunds and compensation


If you are still overseas with a FlyBe flight booking

Last updated: 08:00 8th March 2020

When we know your Holiday Extras booking is linked to a FlyBe flight, we will contact the supplier of the product you've booked with us to let them know you might be delayed. If you're coming back at the time and on the date you originally expected, there's no need to do anything.

If your plans for coming home have changed, please use this form to let us know your new return date and time once you know them. If your car is parked with us while you're away we'll do everything we can to make sure it's ready for you when you get back.

If you need to talk to us urgently about your booking, please be aware that our UK call centre is much busier than usual because of FlyBe and the coronavirus situation and you may find it quicker and easier to use our form or live chat service than call us. You can reach us on:


If you have a flight booked with FlyBe but haven't taken your flight

Last updated: 08:00 8th March 2020

If you're no longer travelling, subject to the terms and conditions of your booking, you can cancel or amend the dates and / or times of your booking at any time and receive a refund in our Manage my Booking system. This is the simplest and easiest way to cancel your booking. If you booked a product that is non-flexible and you are not able to claim a refund, you can still cancel your booking with us and receive a cancellation invoice which might help you make a claim with your insurer.

If you're still travelling as planned on your original travel date - great news, there's nothing you need to do. You can go ahead and use your booking as planned.

If you need to talk to us urgently about your booking, please be aware that our UK call centre is much busier than usual because of FlyBe and the coronavirus situation and you may find it quicker and easier to use our form or live chat service than call us. You can reach us on:


For customers with Holiday Extras travel insurance

Holiday Extras travel insurance policies are underwritten by our partner TiF. Please see their advice on the FlyBe situation.


General refund and compensation FAQs

Can I get a refund for my flights or holiday?

If you booked directly with Flybe by credit card then you need to contact your lender to claim under Section 75 of the Consumer Credit Act, as long as you paid over £100.

If you paid by debit card then you may be able to get a refund by going to your bank and using chargeback.

If you booked using a third party travel agent within the EEA as part of a third party holiday then you may be covered under the Package Travel Directive and you can contact your travel agent to book an alternative flight.

If you booked with an agent or holiday website and they are ATOL protected then you'll get flights rebooked.

Can I claim on my insurance

If you can't claim compensation directly through the airline, your travel insurance may refund you but it depends on the terms and conditions of your policy.

If you've booked a hotel or accommodation then insurance may cover the refund.