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Make a complaint

When things don't go according to plan, we're here to help you.

We're well aware that we're not perfect. That's why we pay close attention and care to negative views from our customers. They improve our service. And we try never to make the same mistake twice.

Please register your complaint using the button below. It goes straight to our highly experienced Help Squad who'll do everything possible to sort out your problem.

We'll be on your case pretty soon, but please bear in mind that ongoing issues in the travel sector might slow our response which, currently is taking up to 3 weeks.

Complaint form