Make a complaint

When things don't go according to plan, we're here to help you.

We're well aware that we're not perfect. That's why we pay close attention and care to negative views from our customers. They improve our service and support us in trying to never make the same mistake twice.

Please register your complaint using the button below. It goes straight to our highly experienced Help Squad who'll do everything possible to sort out your problem.

We normally resolve 80% of issues within 21 days (most are resolved within 7 days) although more complex issues can take a little longer as we need to investigate everything fully before we come back to you.

Complaint form