How do I get in touch

Can I get a refund for airport parking?

Yes, you can get a refund on airport parking with Holiday Extras. If a 'Fully flexible' or 'Free cancellation' airport parking product is cancelled, you will receive a voucher for the full amount of your original booking or you can cancel your voucher and request a refund within 14 days. The value of the voucher will be refunded, less a £10 processing fee (and any non-refundable addons)*. Cash refunds take 3-5 working days to appear in your account and will show a credit from 'HXPAYMENTS'.

If you wish to cancel a 'Saver' product, a voucher for the full amount of your booking will be issued. We are unable to offer a refund on Saver packages.

Please note we cannot offer a voucher or refund 'Can't Cancel or Amend' bookings.


More Help & Support

Holiday Extras Never Beaten on Price

Holiday Extras agree market-leading prices with industry partners. You cannot buy the same products for less with any other company. This is the price promise to customers. If you can find exactly the same product cheaper within 24 hours of paying for your booking with Holiday Extras, they will match the price by refunding the difference


Holiday Extras Trust Pilot

Holiday Extras is rated "Great" on Trustpilot with a rating of 4.1 out of 5 from over 11,000 customer reviews. Read the reviews here: Holiday Extras on Trustpilot


Manage your booking

You can amend or cancel your booking yourself either online or via our app, 24 hours a day. With just a few clicks, you can change dates, times and locations, update your personal details and add money-saving extras.


Weekdays: 9:00am - 5:00pm.
Completely free and fast: we get online within 60 seconds. And convenient: there's no pressure, chat at your own pace. And if you like, we'll email you a transcript of the chat.

Hi. My team of 200 travel advisors and I want to make sure we deliver our promise to you of less hassle, more holiday.

You can quickly reach us by phone, chat or email any day of the week, no matter what the query. Every person here is not only friendly, highly trained and extremely patient but also knows the travel world inside out.

Please remember, our reason for being here is to help you. So thanks for choosing Holiday Extras. And happy travelling."

Ian Copley
Holiday Extras Customer Director

Contact information

The best way to contact us at the moment is using our live chat:
Live Chat

By post:
Customer Experience Team
Holiday Extras,
Newingreen,
Hythe,
Kent,
CT21 4JF

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