Reviews for Ramada Hotel at Stansted Airport

We got to within yards of the hotel and there were road works at Birchanger roundabout. We were unable to turn in to the hotel and were diverted 16 miles up the M11 and another 16 miles back again. We left the hotel extra early next morning. There were so many cones at the roundabout and despite being very careful we found ourselves going 16 miles up the. M11 again. By the time we got back again and found the car park we only just made the flight. It was a very stressful experience and we would never use that hotel again!

Mr Round, 25 Sep 2022

Ramada
3 out of 5

Booking with holiday extras is so smooth and easy. Makes the additional bookings so much simpler. The hotel was fine - exactly what you’d expect from a hotel airport! The staff were friendly and helped with any queries. A bit of a pain with the elevator being broken but cannot be helped!

Mrs Barker, 20 Jul 2022

Ramada
5 out of 5

The hotel was disgusting, old worn out furniture and carpets. It was smellie and dirty, couldn't wait to leave. The bathroom was a disgrace.

Mrs Barbato, 30 Jun 2022

Ramada
1 out of 5

When I got home I had a parking ticket, which I have appealed. The hotel obviously didn't pass on my car details to the services. I'll choose another hotel next time.

Miss Shelford, 09 Oct 2021

Ramada
1 out of 5

Not happy at all, got to the hotel and the boiler wasn't working plus the lift wasn't working so not great when you have heavy suitcases to get up two flights of stairs. No hot water for baths either.

Mrs Kellywoolgar, 07 Oct 2021

Ramada
1 out of 5

The key coding machine wasn't working - so a memeber of staff had to take you to your room each time you wanted to leave it. the lift also wasn't working. The rooms were all tired and in need of repair/redecoration. there were stains on t he ceiling from water leaks - on tghe whole he place was just really run down and not worth the money.

Mrs Mortimer, 04 Oct 2021

Ramada
2 out of 5

I received a parking ticket when I got home!

Miss Shelford, 02 Oct 2021

Ramada
2 out of 5

Easy to book lots of choice great prices cancellation policy excellent too

Ms Renshaw, 29 Sep 2021

Ramada
5 out of 5

Our booking (CFFJQY) Was supposed to be a nice relaxing treat before an early morning flight, Booking included an evening meal at the hotel. On arrival at the hotel the receptionist was more interested in chatting with the security guard than she was in booking us in. She eventually got to us and informed us that the cook did not show up so there would be no meal. she assured us that she would make sure we were refunded immodestly for the meal for two that we booked. The room was not very clean and stunk of BO we put on the air con immediately as the windows don't open. we then left to find somewhere to eat in the area driving nearly 20 miles in all. The air con was really noisy so we ended up having to turn it off, at 1pm I went to get a bottle of water from the reception. two girls were busy phone scrolling so it mentioned that the air con was very noisy and kept us awake, the reply was "ya its not a very good system" I reminded them of my refund which they had no record of. they asked for my email which was written on a scrap of paper. I just knew it was not going to be straight forward from that moment. All in all we would never EVER book this hotel again. we contacted Holiday Extras whilst on holiday and again when we got back. and as yet NOTHING, I have another booking for September with Holiday Extras and really dreading that this is all going to happen again. We were really disappointed with the whole experience. We really feel ripped of by Holiday Extras

Mr Lane, 28 Aug 2021

Ramada
1 out of 5

Hotels were good. Only issue was the parking at the Hampton on our return which was expensive.

Mr Reid, 06 Mar 2020

Ramada
5 out of 5

Good location, easy to find, clean, friendly staff.

Mr Young, 16 Jan 2020

Ramada
5 out of 5

I booked a twin and a triple room, for 5 blokes, when we arrived at the hotel we were given rooms with double beds. The duty manager had absolutely no interest in trying to help us, just said "that's what you booked" and shrugged his shoulders.

Mr Sharples, 20 Dec 2019

Ramada
1 out of 5

Far, far too many emails. When sorting to find my booking reference, I had to wade through about 30 emails to find the one that was actually relevant. A simple confirmation of my booking number would have sufficed. The cheesy video is a bit much too! Personally, I'm not bothered by it, but I can see why it would put others off from purchasing through you in the future.

Mr Smith, 07 Nov 2019

Ramada
3 out of 5

Always a pleasure

Ms Emmett, 25 Jul 2019

Ramada
5 out of 5

Ramada Hotel at Stansted and car parking

Mr Bostock, 28 Oct 2018

Ramada
5 out of 5

The Ramada hotel at Stanstead was ok but a bit tired and shabby. The main problem was at the car park where our number plate was not recognised and we were asked to pay £188 on return which we did not do.

Mr Bushell, 15 Oct 2018

Ramada
3 out of 5

The hotel and parking package worked fine, no problem at all. The hotel however we knew would be basic as on the motorway services but the walls were paper thin, we also had an adjoining door to another room but looking along the corridor they were all classed as family rooms so the same. There was a sofa bed in the room also which was down and made up so moving about was very restricted. I know all hotels have a no smoking policy now however you could smell stale tobacco smoke in our room quite strongly and it seemed to have infiltrated into the bedding and the pillows. The air conditioning was also very noisy and we had to switch it off in order to get some sleep. Not sure we would use again despite being convenient for getting a quick meal at the service station and getting to the long stay car park at Stansted.

Mrs Burton, 11 Oct 2018

Ramada
3 out of 5

Long stay carpark fine. Hotel needed a bit of a facelift but OK for one night.

Mr Kaye, 11 Oct 2018

Ramada
3 out of 5

We were welcomed by a lovely recpionist and the facilities were second to none.

Mr Williams, 24 Sep 2018

Ramada
5 out of 5

Service was delivered as advertised, perfect in all respect

Mr Shaw, 19 Sep 2018

Ramada
5 out of 5

Staff ok, this is a service station hotel. We drove into Bishop Stortford for a great Chinese restaurant

Mr Hackney, 16 Sep 2018

Ramada
3 out of 5

Car parking penalty notices for both cars. Cooperating confirmation they have been cancelled As issued on the first day of holiday penalty excess period now entered into.

Mr Butler, 04 Sep 2018

Ramada
1 out of 5

Hotel as expected but breakfast let it down not worth the money and not good at all

Mr Gaunt, 03 Sep 2018

Ramada
4 out of 5

Nice hotel, friendly staff, good location. Parking worked without problems.

Mr Glover, 25 Aug 2018

Ramada
5 out of 5

The hotel was excellent, overnight parking at the hotel was really awful we had to queue for over half an hour to get into the car park and still had to find a space. The long stay car park the next morning was an experience I don’t want to go through again. Not enough buses, at 04:15 we were queuing well into the second row of cars, it was 1 hour and 20 mins before someone decided to send an empty bus to pick us up.we got into departures with 7 mins to spare despite allowing nearly 3hours from start to finish. On return from holiday it was the same we had to wait for 3 buses before we could get back to the long stay car park this was nearly an hour. Not impressed with parking at all.

Mr Kember, 25 Aug 2018

Ramada
4 out of 5

Hotel and parking were a breeze! Beds really comfy. Staff helpful and polite. The standard of breakfast was poor which let them down, but that was the only bad point.

Miss Elrick, 16 Aug 2018

Ramada
5 out of 5

A very good experience, completely hassle free, excellent hotel and well situated for choice of food. Staff good, and found all as described.

Mrs Marcellino, 30 Jul 2018

Ramada
5 out of 5

Ramada hotel very good. Great breakfast. Helpful, friendly staff. Free parking at Birchanger for one night. Holiday parking in Long stay was good value. Overall easy and would use again

Mr Saynor, 30 Jul 2018

Ramada
5 out of 5

Check in, hotel parking and directions to long stay parking easy and clear. Hotel in room facilities excellent

Mrs Fawcett, 08 Jun 2018

Ramada
1 out of 5

I have written a letter detailing the reasons for my dissatisfaction.

Mr Ferrett, 04 Jun 2018

Ramada
1 out of 5

Until we got a £258 charge for parking our car

Mrs Hull, 31 May 2018

Ramada
3 out of 5

All was great. I expected slightly more from the hotel but it was nice enough.

Miss Smith, 25 Jan 2018

Ramada
5 out of 5

Everything was perfect thanks

Mrs Pretorius, 23 Nov 2017

Ramada
5 out of 5

Booking in was efficient, especially for the included parking. The hotel is somewhat tired and looked well used, though the rooms were clean. The first room we were assigned was made up for a family with the sofa bed preventing access to the far end of the room. We were quickly switched to another room. The air conditioning unit made an unacceptable noise, so we turned it off. Once in bed we could hear periodic thumps - it turned out that we were above the automatic front doors, which thumped back when used. Being tired we did not complain and actually slept rather well. The bed was very comfortable. Breakfast was OK. Overall, the stay did just what we needed.

Mr Hawkins, 20 Nov 2017

Ramada
4 out of 5

Booked a combination of parking and hotel for Stansted Airport. Very clear information via chat and clear email instructions once booked. Easy process and good value for money.

Ms Vanheiningen, 05 Nov 2017

Ramada
5 out of 5

Very noisy on our first night with people slamming doors and shouting in the corridors. On our second stay our room overlooked the lorry park, where an engine was left running all night!

Mr Nunn, 26 Oct 2017

Ramada
3 out of 5

Should have been told beforehand that the long stay parking is somewhere else

Mr Mcnamara, 22 Oct 2017

Ramada
2 out of 5

Room small and basic. Reception perfunctory. I chose Ramada even though it was more expensive than others as I thought it would be a better experience. It was a a very basic provision smack in the middle of the motorway services, attached to the main entrance to the services. It felt like the McDonalds of hotels (and that might be stretching a point). Will not go back.

Mr Wright, 16 Oct 2017

Ramada
1 out of 5

Yes very

Mr Lewinton, 07 Oct 2017

Ramada
4 out of 5

Very helpful and efficient.

Mr Mcwilliams, 06 Oct 2017

Ramada
4 out of 5

Beds are not very comfortable. Very thin and can feel All springs. Also 2 pillows per person could be given. Staff were very helpful and friendly!

Miss Slater, 07 Oct 2017

Ramada
4 out of 5

Mostly great , but only down side was AWFUL smell of cigarette smoke in the corridors outside our rooms

Miss Dickens, 01 Oct 2017

Ramada
4 out of 5

Terrible service in restaurant, waited almost an hour for food, ordered fish and chips and when it finally came the waitress presented the plate saying ' here's your fish and chips... but there's no chips!'

Miss Kamen, 23 Sep 2017

Ramada
1 out of 5

The room was very over priced for what it was, it was very small, the curtains slightly hanging off and the bed was uncomfortable. We have had brilliant experiences before with your company so would stil go through you. But was very disappointed for the night before our anniversary trip

Mrs Scawthon, 22 Sep 2017

Ramada
1 out of 5

Great stay. Unfortunately we didn't take breakfast as it was too expensive compared to the food provision from the adjoining Service Station

Mr Warburton, 20 Sep 2017

Ramada
5 out of 5

Convenient, comfortable, ok for a pre flight stay over

Mr Drury, 16 Sep 2017

Ramada
4 out of 5

All went well.

Mr Mcgovern, 10 Sep 2017

Ramada
4 out of 5

Corridor and room smelt of smoke, facilities tired at best.

Mr Knowles, 03 Sep 2017

Ramada
2 out of 5

Our overnight stay at the Ramada Stansted was the perfect start to our holiday.

Mr Preston, 01 Sep 2017

Ramada
5 out of 5

Quite possibly the worst night's sleep of my life! The bed was so uncomfortable it was pointless trying to sleep in it. The bedrooms were so small that you couldn't walk between the two double beds to get to the other side of the room, you had to climb over them. First room we were given had no curtains so we had to ask to move. Tea & coffee facilities very poor. Very shocked at the poor standard for a Ramada.

Mr Preston, 31 Aug 2017

Ramada
2 out of 5