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Thomson scraps oxygen fees

A response to customer feedback

 

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Thomson Airways free oxygen

Thomson Airways has announced its decision to remove all charges for supplementary therapeutic oxygen on its flights with immediate effect, and the relaxation of the policy on customers bringing their own oxygen.

In response to customer feedback and disability groups, Thomson has changed its policy so that customers needing supplementary oxygen can either pre-book use of a nasal cannula therapeutic oxygen supply on all flights for no charge; bring their own supplies subject to conditions and with prior approval; or bring their own portable oxygen concentrators complying with certain safety requirements.

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Carl Gissing, Director of Customer Services for Thomson Airways, said: “I am delighted that we have been able to scrap these charges following feedback from our customers. We urge other airlines to follow suit and remove these charges to ensure that everyone has equal access to air travel”.

Thomson Airways charged for the supply of oxygen onboard its flights from May 1 2009 to cover operational costs. The airline is keen to stress that it never made a profit from providing supplementary oxygen.

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Written by: Maxine Clarke, August 19, 2009

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