FAQs - Policy Changes
Why is it important to inform us about changes to your circumstances?
It is important to let your insurer know of any changes to your circumstances. These might include getting a new car, moving house, or changing jobs. Updating your details will ensure you are paying a premium based on the correct details. If you do not update your information you may have problems at claim stage, for example you may be paid less for a claim to make up for the fact you were not paying the correct premium.
How do I make changes to my policy?
If you are an existing customer the cheapest and most convenient way to make changes to your policy is by using our secure online portal to access policy details, upload any documents or even make changes to you policy quickly and easily. If you need to find out more or need help using the portal you can click here to access our helpful portal FAQs.
If you don't have portal access our customer service team are here to help you.
How do I increase the level of cover?
You can only increase the level of cover partway through the policy if you are changing your vehicle.
How do I add on my speeding fine?
All categories of driving convictions such as an SP30 (exceeding the speed limit on a public road or motorway) can affect your premium. You are under obligation to alert your insurance company if you receive any points or convictions on your licence. Please contact our customer services team to arrange.
Tip: This will not necessarily have an impact on your premium but it is essential that it is logged.
What are policy and administration charges?
Policy and administration fees are separate from the charge for your cover. They cover the administration costs of making any changes to the policy. You can find details of these in our Terms of Business.
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Terms, conditions and limitations may apply. Please read the full Terms & Conditions for more details.
Holiday Extras Car Insurance Services is a trading name of Somerset Bridge Insurance Services Ltd who are authorised and regulated by the Financial Conduct Authority (Firm Reference Number 477112). Registered in England and Wales (No. 6334001). Registered office: Lysander House, Catbrain Lane, Cribbs Causeway, Bristol, BS10 7TQ.