Online check-in 'benefits airlines, passengers'
An aviation industry expert has claimed that the growth of online check-in is good for both airlines and passengers.
The Air Transport Users Council (AUC) has claimed that online check-in, which is becoming increasingly popular among air passengers, is a positive aspect of the industry for both carriers and travellers.
James Fremantle, industry affairs manager for the group, said that the first benefit is cost.
Checking customers in online is cheaper for airlines, consequently allowing some operators to charge lower fares, he said.
Mr Fremantle went on to explain that another benefit is practicality for travellers, who can bypass various stages of the regular airport process if they have checked in online.
"For passengers it's very easy to check in online, they don't have to wait in queues in the airport, they can do it at their desk, get their boarding pass and arrive later for the flight," the AUC spokesperson said.
"I can't see any disadvantage to it. It's the way the industry's going and it's good for airlines and good for passengers."
Mr Fremantle also predicted further innovation in the aviation market and said that more customers will use their mobile phones to check in for flights as long as the process is efficient and user-friendly.
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