Winner: Virgin Atlantic
"We're thrilled to bits that we've been chosen as best airline. Twenty-five years after we first flew, we're still pioneering and offering travellers the best experience in the air. Thank you to all those who voted for us - we're still red hot."
Director of communications
Runner up: British Airways
"British Airways is proud to be recognised in the category of best airline by the customers of Holiday Extras. Our aim is to ensure that all our products consistently meet the individual needs of our customers whilst providing world leading customer service."
Global ancillaries manager
What our customers said
"Have flown with Virgin many times and never had a complaint or an issue with them. Great service on board and have never arrived late at a destination with them."
"Very friendly, good quality food, and the attention to detail by staff is good."
"Always try and fly with Virgin as they always deliver good service."
"Absolutely first class in all respects."
"It's the little extras like free newspapers there and back; a very good breakfast; pleasant service; and no baggage lost!"
"Comfortable seats, smooth flight, a delicious snack and drinks included, and arrival early both ways."