Most recommended airline for travelling with babies

Winner: Aer Lingus

"We are delighted to accept the award for the most recommended airline for travelling with babies. At Aer Lingus we pride ourselves on the care we deliver to our passengers and in particular those travelling with young children and those who require special assistance. Our high quality of service offers extra comfort and convenience to families such as pre-assigned seating, pre-boarding and bassinets on long-haul flights."

Enda Corneille
Corporate affairs director

Runner up: British Airways

"British Airways is delighted to be recognised for supporting customers travelling with children. Our aim is to ensure that our products consistently meet the individual needs of all our customers whilst always providing great service."

Keith Vipan
Global ancillaries manager

What our customers said

Aer Lingus

"There was a single lady travelling with two young children on my flight seated ahead of me. The cabin crew were helpful with putting luggage in the bins, etc."

"The cabin crew were really helpful."

"Since staff were exceptionally helpful, I would assume travelling with babies would be well supported."

British Airways

"Families with small children and the elderly were given first priority for boarding. More airlines should follow this example."

"They were very, very nice to us. By the time we were seated, a stewardess had brought a little toy for my son. When we flew with them when my son was six months old, they gave us an amenities bag with everything we needed."

"Bassinets are larger than some other airlines."