Most recommended airline for travellers with a disability

Winner: British Airways

"British Airways is delighted to be recognised for supporting customers with disabilities. We were proud to fly our Olympic and Paralympic athletes to Beijing and we are now working with our customers and athletes to make British Airways an even more inclusive and accessible airline before London 2012. We want to ensure that we meet the individual needs of all our customers and provide great service consistently."

Alison Dalton
Head of equal opportunities

Runner up: Aer Lingus

"We are delighted to accept the award as one of the most recommended airlines for travellers with a disability. The Aer Lingus brand resonates around the world as the 'Friendly Airline', and this quality is recognised by our customers who require special care and assistance. From our reservations staff at our dedicated medical care line, to our cabin crew who look after passengers’ every need on board, we take great pride in caring for those passengers who require special assistance."

Enda Corneille
Corporate affairs director

What our customers said

British Airways

"I have mobility problems and staff were very helpful with a wheelchair waiting for me when I arrived at my destination."

"There were people with disabilities on our flight and the crew were brilliant."

"I am disabled myself and I had excellent support from the cabin crew and British Airways overall."

Aer Lingus

"On our return flight there were a couple of disabled people that were boarded after all the other passengers. They were treated with dignity and nothing was too much trouble."

"I saw a few people with disabilities being helped and offered help. Very thoughtful crew and very efficient."

"They were very helpful to a disabled elderly gentleman on our flight out."