Best airport lounge
"We thank our partners at Holiday Extras for this award. We are very proud to receive it, especially as it comes as the result of a national vote by customers. We believe that it recognises the hard work and dedication of our BHX lounge team, and the service excellence we provide to all our guests."
Runner up: 51 Degrees, Cardiff
"We're thrilled to have the executive lounge acknowledged by this award, especially as it has been voted for by the passengers. We take great pride in the facilities and services provided, and hope the recognition from this award will encourage more travellers to utilise and enjoy the lounge in future."
Director of business developments
What our customers said
Aviance Lounge 1, Birmingham
"A nice peaceful quiet start to our holiday."
"Friendly staff, clean, welcoming. A tranquil haven in a busy airport."
"So relaxing - a perfect start to any holiday or business trip."
51 Degrees, Cardiff
"Excellent service as usual. Thank you."
"A perfect place to spend time before you fly."
"What a start to the holiday. It was like being in your own living room with additional comforts. Fantastic."