Holiday Extras Customers' Awards 2009

November 9 saw the inaugural Holiday Extras Customers' Awards 2009 take place at a stylish ceremony at The Hempel Hotel in London. Nearly 18,000 votes were cast in categories including best airline, best airport and best airport lounge.

Recognising the industry leaders

In inviting its customers to offer their candid opinion, the Customers' Awards provided a platform for the travelling public to be heard and the service provided by the travel industry recognised by those that matter most.

Our winners

From best UK airport to best airline, best airline cabin crew to best airport lounge, our selection of awards recognise a range of products and services available within the travel industry. Top travel writer, Simon Calder, hosted the evening, where some of the industry's leading lights - as well as a selection of smaller companies - received the plaudits of our customers, with the votes of nearly 18,000 travellers providing an overview of their opinions on the travel industry.

Best airline
Winner: Virgin Atlantic
Runner up: British Airways

Best airport
Winner: Liverpool John Lennon Airport
Runner up: East Midlands Airport

Best airport hotel
Winner: Crowne Plaza Heathrow
Runner up: Sheraton Heathrow

Best airport car park
Winner: Liverpool On-Airport Parking
Runner up: Long Stay Stansted

Best airport lounge
Winner: Aviance Lounge Terminal 1
Runner up: 51 Degrees, Cardiff

Best airline cabin crew
Winner: easyJet
Runner up: Monarch

Best airline for value for money
Winner: easyJet
Runner up: Jet2

Most recommended airline for travelling with babies
Winner: Aer Lingus
Runner up: British Airways

Most recommended airline for travelling in groups
Winner: Aer Lingus
Runner up: Singpore Airlines

Most recommended airline for travellers with a disability
Winner: British Airways
Runner up: Aer Lingus