Heathrow Airport Parking Reviews

25/04/2026

All on time. Booking found. Easy to find and only had to wait under 5 minutes on return

MR A DAVIES-

25/04/2026

Great and speedy service everything went smoothly

MRS J HERBERT-

25/04/2026

Timely return of car. Pleasant staff

MRS E SIDHU-

25/04/2026

I've always used Purple Parking. The desk people are always friendly and efficient. The buses are regular and quick. Never had any issues.

MRS J COWARD-

Purple Parking Heathrow

25/04/2026

Check in easy. Car was ready and waiting on our return . Good service .

MR B SELBY-

25/04/2026

Very efficient service.

MR G BETTS-

25/04/2026

Straight forward process. Very efficient and really quick commute to airport…under 5mins! Car was ready to collect and away I went. Will definitely use again.

MR A MILLS-

24/04/2026

Better directions or signs (or instructions on website/app) once we have got to the correct floor - walked the wrong way both coming and going

MRS C DOVER-

Maple Manor Parking Heathrow

24/04/2026

Everything worked like clockwork - car was even ready & waiting upon my return, even though we landed early. Really pleased.

MR E JENSEN-

24/04/2026

Amazing experience from start to finish. Couldn't fault the service.

MRS H TAINTON-

24/04/2026

Everything was super smooth and everything that was promised was done. Couldn’t be happier with the service

MR S MADDOX-

23/04/2026

Nearly perfect…just think more clear signage for entrance from bath road perhaps with arrow as we missed the turning once

MISS D WOOD-

Purple Parking Heathrow

23/04/2026

Good efficient service only criticism would be my vehicle must have been stored under a tree as it was covered in sticky tree sap and seeds. But a quick wash fixed that so no harm done.

MR B GIDDINGS-

23/04/2026

Just a really good service and close to the airport.

MR M TATE-

Purple Parking Heathrow

23/04/2026

Lovely staff . All ran on time

MISS D FINN-

23/04/2026

Just a short wait at the desk to collect my car but a truly excellent service which is consistently good.

MS P GILLIES-

23/04/2026

Very easy from drop off to pickup...very happy with thenservice ive had from the team over the years

MR M PITTS-

Purple Parking Heathrow

23/04/2026

Was a little miffed to be honest, I followed your process to the letter - called after I had my case but then had to wait 10 minutes go for you to come with my car, which is annoying when I had to wait a while for the suitcase and then this, also when you came with my car - it was filthy as if it had been left somewhere where sand was getting blown up it - I had to wash it when I got back!

MR N GRIFFIN-

Maple Manor Parking Heathrow

23/04/2026

We handed our car over to a friendly, helpful man and collected it from an equally charming man. A great start and end to our trip.

MR M BROWN-

22/04/2026

Very easy. No waiting. Car ready on arrival and no queues. Good access to terminal. Never taking an offsite parking bus again! Thanks v much.

MR B WELLS-

22/04/2026

I was double charged for the different return terminal option . I had already paid extra because we were coming back to a different terminal but my husband was charged again when he dropped the car off

MR S GRAY-

Maple Manor Parking Heathrow

22/04/2026

The only thing that let them down was we had to wait a long time for someone when we arrived

MRS N BAILEY-

22/04/2026

Just was so smooth. Easy to find. Bus waiting to go to terminal. Only a few minutes to wait on way back. Car ready and waiting.

MRS G WOLFENDALE-

Purple Parking Heathrow

22/04/2026

Service good miserable staff

MR N COLES-

22/04/2026

Everything was seamless. Drove straight in, Parked easily, bus left promptly afterwards. Same in reverse when we got home, bus was waiting, back to car and out of the car park in minutes.

MS E KELLY-

Purple Parking Heathrow

22/04/2026

Probably go with drop off at Heathrow. It was a bit tight timings as just missed one bus and had to wait almost the full 20 mins to the next one

MR I CROLL-

Purple Parking Heathrow

21/04/2026

Excellent service as always

MR J DUNCOMBE-

21/04/2026

Very convenient service that I would use again - highly recommend.

MR C JESSOP-

21/04/2026

Given that the "Purple Parking" we booked with now seems to be "Maple Parking" it took us a long tim eto find them in the T5 carpark

MR G SMITH-

Maple Manor Parking Heathrow

21/04/2026

Due to the round robin route the bus takes visiting all the terminals you need to allow additional time depending on the terminal for departure or arrival as it can take some time. Bus very crowded both out and return.

MR M NAXTON-

21/04/2026

Drop off and pick up on the terminal parking car was there as I arrived back from my holifay

MR H ROBINSON-

21/04/2026

The return to the car park was quite long although acceptable

MR R ROBERTS-

Purple Parking Heathrow

21/04/2026

Very smooth pick up and drop off. Totally stress free service from start to finish

MR K JONIK-

20/04/2026

Excellent service provided by Maple Park & Ride, both on initial parking and car pick up. Would definitely use again in the future.

MR R ASHTON-

20/04/2026

easy to book, smooth check in, on time transfers, cost efficient.

MR A DAVOUDI-

Purple Parking Heathrow

20/04/2026

Always on time with exceptional service.

MR N WRIGHT-

20/04/2026

Everything was good but we had to wait half an hour for pick up from terminal 5 at 11pm. By this time there were around 20 disgruntled passengers. During our waiting time there were 3 maple parking buses. Many people commented they would try them next time.

MR T ROSS-

Purple Parking Heathrow

20/04/2026

All worked very well, however the car was left unlocked - I received numerous notifications from my cars app, so after 3 days I remotely locked it as I could see that the cars location was in an open car park. I’m sure (hope) it was a secure car park but that wouldn’t stop a thief stealing things from inside the car.

MR J WEINBERG-

20/04/2026

As always, booking is simple, pricing is good and the whole car parking experience is straightforward and hassle free.

MR J CLARKE-

20/04/2026

Perfect. So easy. Nothing more to say!

MR S RAWLE-

Maple Manor Parking Heathrow

20/04/2026

Straightforward booking process. MBW Meet and Greet were very efficient.

MR J PEACOCK-

20/04/2026

When we returned the drop off of the car could have been a bit quicker. There must be a way of having the car present when you show up rather than waiting a little longer.

MR P CLAYTON-

19/04/2026

Easy peasy, the best service I’ve used yet. Thank you!

MISS G OLLEY-

19/04/2026

No messing about, was easy to drop off and was there waiting when we got back. Cant complain.

MR J TYLER-

Maple Manor Parking Heathrow

19/04/2026

Purple parking as expected. The transfer from MSY to our hotel not. Driver said he would wait 45 minutes, not 60 as your confirmation suggested, then left twenty minutes after a text message. However he did arrange a second vehicle to pick us up not long after.

MR R STUBBS-

Purple Parking Heathrow

19/04/2026

Quick and efficient. Convenient. I do wish the drivers would stop changing radio channels and changing the heating/AC set up.

MR J TUFFS-

19/04/2026

MBW are good, reason for the low rating is due to the terrible queues (and people in the queues) for the lifts at the terminal parking at T3. A shame as it has forced us to consider other options.

MISS S SHAM-

19/04/2026

Clearer signage on where to go exactly and park. Staff on desk don’t acknowledge customers as too busy on phones so it all feels delayed like your a nuisance to them.

MR S SHAH-

Maple Manor Parking Heathrow

19/04/2026

The staff member I dealt with on pick and drop off was rude/passive aggressive. When we got back in our car there was a really noxious smell that made us feel sick. We had to endure it for the 5 hours it took to get home. The smell didn’t disappear until the next day!

MS D HATTON-

Purple Parking Heathrow

18/04/2026

Easy booking service and great communication. Airport parking and shuttle went very smoothly and car was well looked after.

MRS L TENNISON-

18/04/2026

Always great service with you guys! Thanks ????

MR M PAWSON-

18/04/2026

Friendly staff, efficient service with timely buses and a short journey back to the car park. All ran very smoothly.

MRS S MOONEY-

18/04/2026

Clear directions to drop off/pick up point. Good comms. Car available within 1 minute of our arrival at pick up point. A very good experience.

MR C BRAY-

18/04/2026

Overall ok. Location details and checking in fine. Bus drivers not very friendly and not helpful at all with luggage assistance. Much more positive experience with Purple Parking at other airport locations.

MRS C HUCKFIELD-

Purple Parking Heathrow

18/04/2026

Easy booking, easy access, easy egress and a fair prive

MR R SCOTT-

Purple Parking Heathrow

17/04/2026

Put the seat back into position if you move it!

MRS T TAYLOR-

17/04/2026

Very good service. Due to holdups on M25 we accessed from M4 which we did not find so easy.

MR P LAW-

17/04/2026

Finding the carpark was easy and there was a transfer bus there ready to take us to the Terminal. On return we waited 10 minutes for a bus to the car park and our car was ready straight away. A very easy process - would use again.

MR R TAYLOR-

17/04/2026

I’ve used this off?airport parking service on a number of occasions and, overall, the experience has generally been fine. However, on my most recent return the wait for the shuttle bus was very long, and the bus then had to visit multiple terminals before reaching the car park. As a result, it took over an hour from arriving at the bus stop to getting into my car, which was disappointing after a long journey. Could the shuttle service be reviewed, for example by increasing bus frequency or introducing separate routes so that not all terminals have to be visited each time? The service feels noticeably slower than it used to be, and I wanted to check whether this is intentional, as it does raise the question of whether customers are being encouraged towards the drop?off service, which is significantly more expensive.

MR M STEEL-

Purple Parking Heathrow

17/04/2026

Everything was so straight forward dropping off and picking up. I would definitely use this service again.

MRS A DOLACINSKI-

17/04/2026

For a special offer it was rather expensive. The drivers could do with a bit more charm, they weren't particularly friendly. On return, after waiting nearly 30 minutes for the bus, we experienced the Cook's tour from T2 to T3, (drop off & pick up), and then T5. Altogether almost an hour from arriving at the bus stop to getting to my car. For the price charged I would have expected a separate dedicated bus for T5 to reduce wait time.

MR I READER-

Purple Parking Heathrow

17/04/2026

Easy and great service

MR S MULLINDER-

17/04/2026

Really helpful and friendly staff on arrival and departure. Very easy process to drop off and collect my car. Small gripe is the parking at drop off is very restricted and the parking spaces are very tight.

MRS N TOWLE-

16/04/2026

Easy to change and refunded my change too as cheaper flying back from same terminal as departure

MRS N HAMILTON-

16/04/2026

The site is easy to use. The service when you arrive is fast and pleasant. We have used Purple Parking a lot and are never disappointed. We already have the next one arranged.

MRS K FOLEY-

Purple Parking Heathrow

16/04/2026

The only downside was the drop off before departure where we arrived and the there was no spaces for us to park the cars. We circled for a good 10 mins meanwhile other drivers were turning up and the area was getting very congested. The collection went smoothly though which was great after a long flight. Thank you

MRS A HANSELL-

16/04/2026

Just for the ease. The staff also respectable, and helpful.

MRS O MAKANJUOLA-

16/04/2026

All went smoothly, both dropping the car off and collecting on return from different terminal

MRS J ROBINSON-

15/04/2026

What was promised was delivered. Thanks. The staff should smile a bit. Asked a bloke for the toilets and he gave me a Stern look before pointing. Got there and the door needed a code. Went back and got the code. Why the to and fro.

MR O NWAIWU-

Purple Parking Heathrow

15/04/2026

Friendly and efficient service. Guys in the reception office were very friendly and helpful. Being outside the ULEZ was a great benefit! All in all, very pleased.

MS L STREET-

15/04/2026

Car drop off was smooth, with buses ferrying regularly. It wasn't obvious coming back where we were meant to wait, and no idea how long a bus would take to come (it wasn't too long)

MR D GREHAN-

15/04/2026

drop-off better than return. Instructions on return could have been better with guidance on which bus stop numbers to use, and phone numbers that could be used rather than typed in. Guidance on car collection wasn't much above, "it's in the car park somewhere".

MR A BETTON-

15/04/2026

From our arrival to the collection the team at the lift lobby were incredibly polite and helpful. The driver returned our vehicle with a smile and we will certainly use you again.

MR G OLWAY-

15/04/2026

Really good parking, close to the terminal and the car was ready to go when we returned

MS S KIRKPATRICK-

15/04/2026

Smooth process to arrive and leave with regular buses to the airport.

MRS C MARTIN-

Purple Parking Heathrow

14/04/2026

All went ok, checking car in was easy. Only complaint was when we returned we waited ages for a bus to take us back to the car. When the bus arrived it was half full so not enough room for everybody waiting to get on. After travelling for nearly 18 hours we just wanted to get on our way so landed up paying £22 for a taxi rather than wait any longer for a bus.

MRS N BOWEN-

14/04/2026

Easy to book. Drop off and pick up straightforward and efficient. Short, frequent transfers to/from Terminal 5.

MR C WAITES-

14/04/2026

Superb drop off and getting to the terminal.reasonably priced. Just collection took a while. 20 mins wait and 25 mins journey back from terminal 3. Car was also dirty from rain..

MR A RAHMAN-

14/04/2026

Everything worked smoothly and car was back within a few minutes on my return.

MRS R FITTON-

14/04/2026

The information is written about the extra charges if you go to the wrong level, BUT why can’t there be a sign on the way up the car park that says go to level 4. As the Meet And Greet sign says level one and we ended up having to pay £21 for going incorrectly. We weren’t the only ones either. I’m not sure if you get anything out of the extra charge for fast track mistakes but someone is making a lot of money out of this and it’s making a lot of customers angry. The signs at terminal 5 are very clear but terminal 3 were very costly

MRS D FITZHUGH-

14/04/2026

Dropped the car off at departure and it was waiting for us on our return - no waiting. Thank you

MRS S COUSINS-

14/04/2026

It was quite hard to find the car park. The directions were quite clear enough. We drove round the one way system several times. It could do with a sign for the meet and greet before you get to the car park like they have at Gatwick

MRS A JAGO-

14/04/2026

Simple and effective

MR R FOSTER-

14/04/2026

The car was delayed on collecting despite me calling as suggested when collecting luggage. Perhaps you suggest calling after passports

MR M PERKIN-

14/04/2026

The desk is not easy to see when you drive into the drop off area and it is not clear what you should do. We ended up getting up stuck & had to drive out of the car park, pay a fee and reenter.

MRS S LOWE-

14/04/2026

It was not very well organised, not very well signposted and was fairly stressful. When we booked Meet & Greet we didn`t expect to be told on return that they would send a driver when one became available? Would book Meet & Greet again but not at Heathrow

MR A WATKINS-

14/04/2026

The information ahead of the holiday was great. I had the App on my phone as well. The phone call ahead of our arrival was easy and we found terminal 3 car park level 4 with no problems. The frustration then was we couldn’t find a car park space anywhere on level 4 and neither could about 50 other cars. We couldn’t get near the meet and great area and we were stuck in a queue for about 30 minutes. It feels like there should be more allocated spaces to holiday extras or it will put people off. On our return we were an hour early and we were pleased that the car arrived as we got to the car park. However the driver couldn’t find a car park space so had to leave it in the driving lane and we had to pack our car as fast as possible.

MRS B GRIFFITHS-

14/04/2026

I use Airparks all of the time. It's a really slick experience from when you drop your car, to getting the shuttle bus, and getting to the airport. Coming back is just the same. The staff are friendly and efficient too.

MR M SHEEHAN-

Purple Parking Heathrow

13/04/2026

Meet & Greet not very well sign posted or clear directions on booking info so went through drop off area and had to pay the £7 fee and ask for directions.

MR K BERRY-

Maple Manor Parking Heathrow

13/04/2026

Ease of booking in and transport to and from airport

MR R HOWE-

Purple Parking Heathrow

13/04/2026

Worked so well this time - car was there when we got to the car park so there was no waiting.

MRS J GILMOUR-

13/04/2026

The only thing missing was access to a toilet at Maple Parking. After a long drive, this would have been much appreciated.

MRS D CHAMBERLAIN-

13/04/2026

Easy drop off and pick up. The only bug bare is that the driving seat was changed and the memory for it saved!! I get that the seat would be changed but then not saved.

MR A BUNYAN-

13/04/2026

Friendly & efficient service. Location well placed for Heathrow T3.

MR G HUGHES-

12/04/2026

Car was waiting for us the moment we had collected our bags. No issues and swift handover

MR J REID-

12/04/2026

Everything went very smoothly. Easy to find the parking with the directions given. The staff were very helpful and gave us all the details we needed for leaving our car and collecting it on return, including the bus stop to wait at outside the terminal. The bus ride was quick and easy. Highly recommend.

MISS L JAMALZADEH-

12/04/2026

Great service to use & very easy. car ready on time perfect

MR J NACCA-

Maple Manor Parking Heathrow

12/04/2026

Great service with no delay when arriving back

MR A PRUST-

12/04/2026

Easy to find, very quick transfers

MRS E RISIUS-ANDREWS-

12/04/2026

Efficient drop off and pick up. Shuttle bus to/from airport quick and frequent.

MR S MCHUGH-

12/04/2026

Issue this time, was the time it took for the car to be delivered. At least a 30 minute wait. even though i called when luggage collected, and it took 10 minutes to get to the desk.

MR T MAKEPEACE-

12/04/2026

All good in every way

MR D HANSON-

12/04/2026

Lifts up to the level 4 collection point are extremely slow resulting in very long lines. Not an ideal way situation after a long haul flight which may lead me to consider alternative options for our holiday in August

MR C TOWNSEND-

12/04/2026

The directions were clear and easy to follow

MR M CONNOR-

Maple Manor Parking Heathrow

12/04/2026

Easy to drop off and pick up arrived within minutes of us getting to the car park. Delivered to a different terminal to our outbound which was great. Very busy at collection and slightly lacking communication which is only downside.

MR D ADKINS-

12/04/2026

Quick check in on arrival and car waiting for us when we returned. Been using holiday extras for about 6 years now

MRS A GOODALL-

Maple Manor Parking Heathrow

12/04/2026

They charged my car till 100%. I appreciate that!

MR O OGUNTUNDE-

12/04/2026

Everything went smoothly apart from a delay waiting for the bus at the airport on our return and the cost seems to be rising rapidly!

MR P GOSWELL-

Purple Parking Heathrow

11/04/2026

Great, easy and fast. Was easy to find and bus's was easy to use

MR L SPENCER-

Purple Parking Heathrow

11/04/2026

Encountered difficulty in locating the drop off point within the multi storey carpark I entered level 1 Meet & Greet only to be told that I had to go up to level 4 This error incurred a charge of £21 which I paid prior to handing over my car Otherwise OK

MR M CHALMERS-

11/04/2026

Was very easy car dropped off easily, called when in baggage claim and car was there waiting for us, everything went perfectly

MS S MOSS-

11/04/2026

We were really happy with the service, we had disruptions to our plans and there was no fuss in making changes and being accommodating, which made everything so much easier and less stressful. Parking was easy to find and as described. very happy with product and service

MR B WARWICK-

10/04/2026

Easy to use and car was there ready when we got back.

MRS S BELL-

Maple Manor Parking Heathrow

10/04/2026

Easily arranged and all on time

MR S SKINNER-

Maple Manor Parking Heathrow

10/04/2026

A map showing the way to the parking lot and more explicit directions would be useful

MR J FRETWELL-

10/04/2026

I booked transport at nashville airport to take us to the hutton hotel downtown nashville. The lift never turned up, after several phone calls and text in came over an hour late. I will not book transport from an airport with you again. It was a very poor service

MR B VICKER-

Maple Manor Parking Heathrow

10/04/2026

Well organised and efficient parking. Phone call enquiries were answered promptly. However staff on site could have been a little more friendly.

MR E TAKKOS-

10/04/2026

Smooth drop-off and bus transit, slightly longer wait in the cold at T5 bus stop but not a major issue

MR P RIGBY-

Purple Parking Heathrow

10/04/2026

Efficiently handled, car ready & waiting upon our return

MR D WISE-

Maple Manor Parking Heathrow

09/04/2026

Everything was in place and worked out well, personally though, I was just a little confused on the park and ride process but it all turned out well. Thanks, Michael

MR M GAYLE-

Purple Parking Heathrow

09/04/2026

Friendly helpful staff

MRS E BOUGHTON-

09/04/2026

All went to plan - perfect service. Thanks

MRS J WILLIAMS-

09/04/2026

Some confusion as to where exactly our car had been parked which delayed us by a few minutes.

MR J SPENS-

09/04/2026

Quick and easy both on departure and return

MRS C BRYER-

Maple Manor Parking Heathrow

09/04/2026

Very easy to use, car is waiting when you return

MR P KNIGHT-

09/04/2026

Met expectations. On time, car was present when I arrived at the kiosk and did not have to wait.

MR A KIMBER-

Maple Manor Parking Heathrow

08/04/2026

Slight delay when picking car up but no real issues.

MR M HILLIS-

08/04/2026

Booking with Homidays extra was great, service, and everything promised was perfect. On my return when I asked to check my car, things took.a turn, where MBW employee was not I tested and hounding me to sign the slip, I refused until.i throughly checked my car over, which he didn't appreciate. He became very rude.

MR M MAHMED-

08/04/2026

‘Did what it said on the tin’ Collected on time and dropped off on time, couldn’t fault Maple’s service.

MR S MILTON-

08/04/2026

Great service, car arrived on time. The drop off place at Terminal 2 was very busy and difficult to find a drop of space.

MR R KARANDIKAR-

08/04/2026

Great service i use it most times we travel, takes all the stress away.

MR A SMITH-

08/04/2026

It all went really smoothly and really got us off to a relaxed start to our holiday, and an equally hassle-free return home.

MR T PEARCE-

08/04/2026

It just worked. Easy, cheap

MR R JARROTT-

Purple Parking Heathrow

08/04/2026

Seamless experience with helpful staff

MR P O'CONNOR-

07/04/2026

Easy to book and easy to amend

MR A PALLANT-

07/04/2026

Instructions on where to go at Heathrow 5 - should clearly state go to short stay car park

MRS C NAYLOR-

Maple Manor Parking Heathrow

07/04/2026

The bus just took too long. T5 is not close and when you arrive late having to be picked up then go to T2 then to T5 was just tedious

MRS S BULL-

Purple Parking Heathrow

07/04/2026

It was pretty seamless. The terminal 2 could be clearer that we need to go a certain way as there is a 'Meet and Greet' both sides of the short stay and so had to pay £8 as went the wrong entrance. Just make that information really clear. When I came to pick up the car was not a long wait but the car was parked while I watched instead of being brought over to us. Ok if we know that is what is happening as other peoples cars were being set down where they were standing. Overall great service and I'll use again.

MR E MOBBS-

07/04/2026

Directions given prior to arrival were clear and easy to follow. Arrived earlier than originally booked but no problem getting on to site. Swift smooth drop off of the car and same for us at the terminal. On arrival back to the UK we waited approx 15 mins for the bus and picked the car up in under 5 minutes when we got back to site. All in all a very pleasant and smooth process, would definitely use again. Thank you.

MRS S WATSON-

07/04/2026

Car was late being delivered (waited 20mins in car park) despite calling when at baggage.

MR K OMAR-

06/04/2026

Everything went very well - easy booking, speedy reception and transfer by bus to terminal. On return, car parked conveniently nearby. Only one minor negative - my car was covered in loads ch of bird poo!

MR A FROST-

Purple Parking Heathrow

06/04/2026

It was a bit stressful for us as it was Heathrow airport and somewhere we're not used to and couldn't find the correct way in with the instructions and also a bit confusing with part of the car park not in use and the check in desk was at the lifts with no signs around to say where to leave the car. Other than that Holiday Extras was very easy to book and as our flight was cancelled It was easy to cancel and re book with a credit.

MRS A DALGATY-

06/04/2026

Everything top drawer, from booking process, comms, drop off and collection, all seemless

MR R JONES-

06/04/2026

Very difficult to find a space when we arrived, long queues and people getting very irate. We are used to Manchester Meet & Greet and it's dedicated top floor area

MR A TUDOR-

06/04/2026

When dropping off the car at the meeting point you are expected to pay the short term car park fee for them to get your car out! £8 for 5 minutes a bit steep when I’ve already paid £180 for a two week booking! Also we arrived early as there was not much traffic on the motorway and were told we were too early in a rude manner. People set off early to avoid traffic on the M25 surely it’s impossible to turn up dead on time in London.

MRS S VERE-

06/04/2026

Going out to T5 on the 29th, the bus was packed and there was not enough space for luggage or for customers. The driver should not have allowed this to happen

MRS S JEFFERIS-

Purple Parking Heathrow

05/04/2026

Drop off/pick up worked well. Guys on the stand, very good. The written instructions could be better….we could have gone wrong finding the barrier to access the correct parking area.

MR I GREGORY-

05/04/2026

Transfer to Terminal 5 was very quick and the check in and check out process was efficient as well.

MR M LENNON-

05/04/2026

Ideal parking, just outside the charging zone. A quick transfer of about 10 minutes.

MR M DONALDSON-

05/04/2026

It's more about what went wrong. Direction to the parking is poor, it needs a sat nav post code. My car arrived back covered in sand, where on earth was it parked. It's a new car I'm not happy. No more maple parking for me.

MR W GRAHAM-

05/04/2026

Directions need to be clearer. Head to short stay floor 4.

MR S GOLDSWORTHY-

Maple Manor Parking Heathrow

05/04/2026

All as expected thanks

MR J FISHER-

05/04/2026

Took nearly 30 minutes from entering the car park to being able to park

MISS J PLANT-

04/04/2026

Always use this company, never ever had a problem certainly recommend them.

MRS W HAYES-

Purple Parking Heathrow

04/04/2026

Courteous. Efficient. Easy to use.

MR I BORLAND-

04/04/2026

Easy to use, no issues

MR C BARKER-

Maple Manor Parking Heathrow

04/04/2026

Very professional and efficient, short drive from T5. Very helpful bus driver with luggage

MRS T EVERISS-

04/04/2026

Very good; very satisfied.

MR P GILES-

04/04/2026

Better signage at Heathrow as we ended up in the wrong place

MRS K WHITAKER-

03/04/2026

Need better signs at the drop off point to indicate what to do and where to park. Instructions on the booking were not explicit enough. The time we had to wait for the return of our car was a bit too long.

MR D KNIBBS-

Maple Manor Parking Heathrow

03/04/2026

All went without a hitch and a short transfer to/from T5

MR N HAINES-

03/04/2026

Reassuri8ng to get a call on arrival and no waiting to drop and collect - brilliant!!!

MR R PATEL-

03/04/2026

Excellent service! Car waiting for us. They took time to find out in which terminal we had landed and rang us to confirm (as this had changed).

MRS L FRANKLIN-

03/04/2026

Always book through holiday extras

MR C PARRATT-

03/04/2026

Everything was quick and easy

MR K BUTLER-

02/04/2026

Great instructions to follow for dropping off and picking up

MRS V MORSON-

Maple Manor Parking Heathrow

02/04/2026

Initial booking was easy enough and we flew from Heathrow Terminal 4 with Saudia Airlines to Riyadh. Unfortunately, our return flight with Virgin to Terminal 3 at Heathrow was cancelled and we rebooked with Saudia Airlines and flew back to Terminal 4. I contacted Reesha at Holiday Extras and asked that the car be taken to Terminal 4 due to the change of flight, and due to health issues it would make it easier for my wife and myself. However, on arrival, Purple Parking informed me that they had not been notified. I am disappointed that the message was not sent/received.

MR S POPADYNEC-

01/04/2026

A bit of a wait for the bus but a good service

MRS S BRYAN-

Purple Parking Heathrow

01/04/2026

Everything was excellent except the instructions for finding the drop off point. There are so many different parking and drop off options that a really precise set of instructions and directions is required. T5 short stay is not good enough. You need to know to go into the short stay lane but then out of it again and then around level 4 to the drop off....otherwise very impressive. I've used offsite parking before which has been a disaster in terms of expectations setting and then meeting them. I called when a landed and my car was waiting for me with a paid parking ticket less than 20mins later.

MR S VINNICOMBE-

Maple Manor Parking Heathrow

01/04/2026

All went well. Staff at airport purple parking very helpful and friendly despite being out in the cold lobby area The only thing was in the directions to the car park it doesn't state to aim for the short stay car park. We assumed it would be long stay then realised there was no ramp so turned around. But if you just say it's short stay that will be very helpful

MRS D BRADLEY-

Maple Manor Parking Heathrow

01/04/2026

I tried the Maple service because my car is charged under the LEZ and ULEZ restrictions. The instructions and directions were simple and easy to follow, the staff were very helpful, and the shuttle departed promptly, getting me to Terminal 5 in a very short time. When I returned, the car was exactly as I'd left it, with only 1.4 miles extra on the clock (obviously from being moved on site). It was easy to exit the site and drive home again. All in all, a fantastic service, and I will now continue to book this for my Heathrow flights.

MISS R PRESTON-

01/04/2026

This isn't the first time I've booked parking with you, and it's been pleasant and comfortable using your services. However, this time, due to my early flight (8:00 am), I booked at least 3 hours before returning the car. Then came the surprise! There was no airport shuttle at that time, and the office wouldn't open until much later, not early. This caused some anxiety, and I was advised to call an Uber to get to the terminal. I should mention that a staff member present mentioned that the app specifies or provides information about these situations at such early hours. In reality, when you book at those times, the app always shows that it's a 24/7 service and that there shouldn't be any restrictions like no shuttle to the terminal. "You should be as clear as possible and not hide any information from any customer." That morning, another couple was also surprised by this situation because they were similarly affected.

MR H GODINHO-

Purple Parking Heathrow

01/04/2026

It was good as usual but I think I just missed the bus in both directions.

MR M PYETTE-

Purple Parking Heathrow

01/04/2026

On first arrival we could not find the book in desk. Had to ask around. On return it was not clearly indicated where row C in the massive parking area was. Time allowed to exit too short. Had to pay £7.50 extra. My wife has mobility issues, I am 75 years old and struggling with 4 very heavy suitcases plus 2 hand luggages. Staff not very friendly, sort of “here’s you key, now f-off.

MR F TRUTER-

01/04/2026

Very close to airport so minimal transfer time. I have used the service several times for T5 and there is always a bus waiting to take you to the airport. I had just missed one on the way back but I saw the bus after it left bus stop 30 and the driver was kind enough to stop for me.

MR M STEGGLES-

31/03/2026

Everything went really smoothly

MR G CARPENTER-

31/03/2026

So easy and piece of mind

MR I FARNELL-

31/03/2026

Great parking spot. Quick transit to Heathrow Terminals!

MR P MIDDLEBROOK-

31/03/2026

Very efficient service for parking, bus service to and on return. Have used numerous times and will definitely continue to use for future holidays.

MRS D ALLEN-

31/03/2026

We have used Purple Parking Meet & Greet many times in the past and never had a problem. As long as you follow their system, you never have to wait on your return.

MR A DANIELS-

Maple Manor Parking Heathrow

31/03/2026

My flights were changed last minute and it was so easy to alter my booking! Fab. Maple parking is quick and friendly and our car was waiting for us so no delays fab

MRS K BUTTLER-

31/03/2026

Dropped the car with no fuss and straight onto the bus that took us to the terminal. On arrival home the bus was waiting and keys were handed to me back at the office and we were on our way home in less than 5 minutes

MR R OAKES-

31/03/2026

Would recommend other customers are advised to take some photos of their car beforehand. That's not to say I had any issues, it's a sensible thing to do just in case of any potential disputes.

MR K FIELD-

31/03/2026

Buses need to be more often - they are not every 10mins as stated more like every 25-30 mins

MR N BUTT-

30/03/2026

Service was very good

MRS R MCMAHON-

30/03/2026

upon arrival back to LHR I approached the bus and as I got to the stop just level with the driver he pulled away, I then had nearly a 40 minute wait for another bus which was the only disappointing factor

MISS V WAKE-

Purple Parking Heathrow

30/03/2026

Good. Only 1 thing, the bus service can be more frequent.

MR V KUMAR-

Purple Parking Heathrow

30/03/2026

Efficient service checking and out but bus a little slow to arrive at pickup on a Saturday night

MR A ROBERTS-

Purple Parking Heathrow

30/03/2026

Very easy service. Drop the car, bus to terminal 5, pick up on way back and Carr was ready to drive away.

MR D CARR-

30/03/2026

Great. As expected and on time for return. To be clear this was an MBW Meet & Greet parking company at Heathrow T5 with as proper desk and staff at departures. Thank you.

MR J HARRISON-

30/03/2026

Car was waiting on time when I returned

MR D HOUGHTON-

30/03/2026

Nothing went wrong but there was nothing pleasant about the service. The bus to the airport was overcrowded with insufficient space for luggage so I had to stand to stop my suitcase sliding about on the floor. There was also quite a long wait for it. None of the staff smiled and the whole experience was just tedious.

MRS H KENNARD-

Purple Parking Heathrow

30/03/2026

Drop off and pick up were ok but it would have been just as easy to park the car myself and return to the same parking space no real advantage to parking this way

MR P ASHLEY-

30/03/2026

Our flight unexpectedly returned to a different terminal at Heathrow. On contacting the car park company,on our arrival, the car was promptly delivered to the new terminal. For which we were very grateful after a red-eye flight from USA

MRS F ROBISON-

30/03/2026

Bus time can take a long time with wait and return to car

MR J CLARK-

Purple Parking Heathrow

30/03/2026

Great location, just a short bus ride to the terminal and very reasonably priced

MR E PEARCE-

30/03/2026

All went smoothly and it’s very useful being so close to the terminals and being close to motorways after exiting.

MRS A COLLICUTT-

29/03/2026

Great service. Easy to book online, Friendly welcome. Taken straight to the terminal. When returning very easy to find. Made the whole process very easy after a 3 hour delay and a long flight. Thank you so much,

MRS D BEXON-

29/03/2026

Everything so easy, car ready when I returned. Polite staff and didn't have to wait long for a bus from terminal at Heathrow.

MRS S BARDOE-

29/03/2026

Great return service even though our flight was delayed. Great on arrival but arrival instructions weren’t the easiest to follow and we did get stuck in the one way system for a while until we found where to go.

MRS J ALLEN-

29/03/2026

So easy. I told everyone it the conference how easy it was to fly out of Heathrow as I just drove up, dropped the keys, and went straight through security. Everyone else came from elsewhere and no one had as pleasant an experience as I.

MR B HOM-

29/03/2026

Easy to book Good service at purple parking reception Reasonable bus timetables

MR D PICKVANCE-

Purple Parking Heathrow

29/03/2026

Very easy to book online, excellent airport service for drop off and collection.

MR M COE-

29/03/2026

I found it difficult not being able to print off directions to car park and arrivals info and not practical having everything in an App or having to phone 30 mins before arriving if travelling & driving on own

MS H JEX-

29/03/2026

Excellent service as usual from holiday extras. It was easy to rearrange the booking when our flights changed. It would be easier if there was more signage in the carpark to say where holiday extras meet and greet car park is.

MR M LEWIS-

29/03/2026

The staff at the parking at Heathrow need to get the cars off the car park and on to their site quicker as when we arrived there was nowhere to park.

MRS K BURGE-

Maple Manor Parking Heathrow

29/03/2026

Meet and greet desk on level 4 at Heathrow terminal2 could be sign posted better. Everything went smoothly

MR N HOWE-

29/03/2026

Well, I was one of the unfortunate ones who was stuck abroad due to the Middle East situation. I was delayed by 16 days and although I paid for late return cover, that only covered 2 days, I had to pay another £200 on top of the £200 I had already paid and my insurance doesn't cover it. On top of that, there was a fire in the Heathrow tunnel so I had to get from Terminal 2 to Terminal 5 with a lot of other travellers who were doing the same thing. Not Holiday Extras fault I know and MBW handled this very well but it added another 2 hours to my 20 hour journey!!

MR G NEAVES-

29/03/2026

My car was easy to find upon collection. Car park was not easy to navigate upon arrival. Bus took a long time (25 mins) to arrive to collect us on the return to car park.

MR J BATEMAN-

Purple Parking Heathrow

29/03/2026

Service was brilliant but after booking the wrong departureflight no I cancelled it and rebooked with the correct flight which was from a different terminal and was cheaper but I didn’t get a refund for the overpayment Rather annoying

MRS J DICKSON-

Maple Manor Parking Heathrow

29/03/2026

Very smooth process, when I returned and rang my car was already on it's way

MR K BURCH-

28/03/2026

Great location, prompt bus service, friendly staff

MS J BEYNON-

Purple Parking Heathrow

28/03/2026

We had to wait for around 15 minutes for our car to be returned, even though we called after collecting our luggage. This was quite annoying after a long journey! I feel some allowance needs to be made for the quantity of Heathrow traffic around the Short Stay Car Park

MR G BAKER-

28/03/2026

Excellent service throughout. Easy drop-off & car waiting for us when we arrived back.

MR P STANLEY-

28/03/2026

?????? ????????, ??????? ? ???????. ? ????????? ??? ???? ???? ?????????? ? ???. ???????.

MR B FABRIKANT-

28/03/2026

All fine bar the collection on return. A long journey back to the car park, one pick up made, but I could have walked back quicker. Everything else was spot on.

MR D BASSETT-

Purple Parking Heathrow

28/03/2026

Having a desk to leave our keys made leaving our car so much easier ?? Our car was at the car park when we returned ?? Perfect! We didn't take the option of a car valet and our car was covered in bird pop. Sad about this but not really a major issue. Thank you

MRS N STANDING-

28/03/2026

We were very pleased with the service provided. Everything was efficiently and courteously handled, particularly when our return flight was delayed by 5 hours. Our car was ready and we were able to leave without any delay.

MR P WILSON-

28/03/2026

The instructions for finding the right car park, were at best, confusing. The wording did not match up to the signage at the airport. Checking the car in was straight forward and simple, once we found the location. Picking the car up was again straight forward and simple.

MRS A JILBERT-

28/03/2026

Very efficient and reliable

MRS L ROGERS-

27/03/2026

Simple check in, car ready on return

MR T FERNANDES-

27/03/2026

Would be happy to pay for vehicle to be washed on morning of return

MR M ROGERS-

Maple Manor Parking Heathrow

27/03/2026

Easy drop off but waited quite a while for the bus on our return. The driver was lovely and helped with bags. But our car was blocked in so we couldn't drive straight out which after an 11 hour flight was not the best. Will use again as it's so easy to find and get onto M25.

MRS J LEES-

27/03/2026

Faultless parking all worked well and easy to do.

MR A STUTCHBURY-

Purple Parking Heathrow

27/03/2026

No help to get luggage on and off bus transfers. As seniors that would have been helpful. Always had help at APH Gatwick

MRS E HOOPER-

Purple Parking Heathrow

26/03/2026

Very smooth process! Our car was waiting for us when we arrived

MR/S A JEWKES-

Maple Manor Parking Heathrow

26/03/2026

I’ve used purple parking for several Trips. Always seamless.

MRS L THOMAS-

Purple Parking Heathrow

26/03/2026

From the time of booking, payment and information our overall experience was great. We also had to amend our booking due to flight cancellation and this was dealt with at ease as we were in Bangkok. The staff were very polite and helpful.

MISS K LOCKYER-

26/03/2026

Service was as advertised; we dropped off the car, handed over the keys and checked in for the flight. On return we phoned as requested once we'd collected our bags and the car was ready to go.

MR I CHURCH-

26/03/2026

Location instructions were slightly confusing - it was the last quarter of a mile where slightly better instructions would be helpful

MR A TUBBS-

26/03/2026

Everything just went according to plan which is what you need when you’re travelling.

MR L DRAKE-

Purple Parking Heathrow

25/03/2026

Excellent. As usual the process of drop off and pick up was seemless

MR M LIEBENBERG-

Purple Parking Heathrow

25/03/2026

Having the same price online and through your app would be good.

MR J SHEFFIELD-

25/03/2026

Brilliant service. Really well organised and efficient. They even have electric charge points right by the exit which is so helpful.

MS V JONES-

Purple Parking Heathrow

25/03/2026

Very smooth and efficient

MR J LEAN-

25/03/2026

After parking the car, we walked to the check in desk, the bag with the passports had been left in the car, on return to the drop off the car had been taken to be parked, The parking captain contacted the driver who recovered the bag and delivered it back to me, which prevented no holiday to Antigua, fabulous service

MR I PERRETT-

25/03/2026

Worked all to plan - drop off easy and car waiting on return.

MR H MORGAN-

25/03/2026

My first time trying meet and greet. wish i had done this years ago. It was so easy just to park in the short stay car park and hand your keys over. Then just walk straight into the terminal, with your suit cases. On the return call them when at baggage reclaim, and our car was ready and waiting, so easy. Great service and friendly team. Dont use long stay car parking use meet and greet. will definately use again.

MR L HEMPENSTALL-

25/03/2026

No issues on departure but a nightmare on return. We waited at terminal 2 bus stop 17 for 40 minutes and no bus arrived. After numerous attempts to contact the office we finally managed to get through and they then informed us we needed to go to terminal 5 on the tube to catch the bus. Overall it took us around 2 hours to get to the car.

MR J LLOYD-

Purple Parking Heathrow

25/03/2026

Drop off was all good. Collection is slow, had to wait for car to be delivered despite phoning immediately I picked up my bags.

MS L TALLETT-

24/03/2026

Arrival was perfect. Return was a nightmare. Poorly signposted from the terminal, was walking round for far too long to find it. Then had to wait for my key to be delivered even though I called from the luggage section. Will use ope air car park next time.

MR A BRUCE-

24/03/2026

Between HE and the actual provider, keep it simple. Various emails and things to remember to do and in what order, and ending up with printed instructions which are added to by the provider with their own bits of paper. HE's strength is that it's a digital service, so why do I end up with lots of different bits of paper?

MR J KENNEDY-

24/03/2026

Drop off and pick up all went perfectly. Despite a delay on our return flight the car was waiting for us. We were on the road within 10 minutes of leaving the terminal. Excellent service.

MR A BROWN-

24/03/2026

Really good service, just need better signage to car park

MR S JONES-

24/03/2026

Excellent service, great location, will definitely use again when flying from Heathrow ????

MR G GALE-

24/03/2026

Easy to book and at a good price when booking well in advance.

MR D SCOTT-

Purple Parking Heathrow

23/03/2026

Long waiting time for bus, other companies came 2-3 times during my waiting time.

MR K WOCIOR-

Purple Parking Heathrow

23/03/2026

easy to find. polite people

MR J NAPOLITANO-

23/03/2026

Totally straightforward, no nonsense service. Everything went to clockwork both dropping and picking up.

MRS L HENEGHAN-

23/03/2026

The day extension was too expensive

MR V WALKER-

23/03/2026

Easy parking. Good directions to avoid ULEZ charge.

MRS L CASSIDY-

23/03/2026

Absolutely brilliant service. Very helpful bus drivers. Courteous and very professional. Definitely a go back to service.

MR K TENNANT-

23/03/2026

Excellent check in. But the best bit was the car there when we got to the car park so it was all very quick and stress free with no hanging around

MR D BRIESS-

23/03/2026

Another excellent MBW valet parking. When our BA (T5) return flight was cancelled and I bought an Emirates (T3), I contacted them. The process was straightforward and MBW actually contacted Me at baggage reclaim, then sent the car immediately - much easier faster than other companies we have used in the past.

MR M SULLIVAN-

22/03/2026

Everything ran smoothly. Drop off & collection was easy, no waiting. My car was ready on my return.

MR A ROWETT-

22/03/2026

Missed transfer back by 30 seconds and had to wait 15 mins for the next one - frustrating as it was late and we were tired. Other than that it was fine. Would recommend

MR P NICOLL-

22/03/2026

It’s impossible to find

MISS L JOHNSON-

21/03/2026

Would try to book somewhere that gives a full refund in the event of cancellation - Holiday Extras seem to keep it on account for future use but I may not want to use them again.

MR A WYLLIE-

21/03/2026

Very good, polite quick service

MR R NEWEY-

21/03/2026

I love the service and it's my go to, only issue was on our return and waiting for the bus, we were others who also weren't sure what to do, perhaps more obvious instructions

DR J ELLIS-

Purple Parking Heathrow

21/03/2026

Easy and straightforward parking your car on arrival. Clear instructions. Drop keys at reception and take the shuttle bus to your terminal. Friendly, courteous staff. On your return catch the shuttle bus at the designated bus stop at your terminal back to the car park. Collect your keys at reception and your car is waiting . Plenty of space left round the cars to open doors and load luggage. Will definitely use this car park at Heathrow again.

MRS A DOBSON-

Purple Parking Heathrow

21/03/2026

Great experience. Quick to drop the car off, I gave them a call as I got my luggage and the car arrived just as I did. Polite and friendly team.

MR T BATCHELOR-

21/03/2026

Make sure you photograph your car at the terminal and phone beforehand to announce your arrival as laid out in the instructions

MR L COLE-

21/03/2026

Staff friendly and patient. Give all information needed - I got times wrong for return but nothing too much trouble - let me know when vehicle ready to pick up - use every month and great team

MS S BRADLEY-

Maple Manor Parking Heathrow

20/03/2026

Been using holiday extras for our airport parking for so many years now and always please with the service!

MRS M JULARBAL-

Maple Manor Parking Heathrow

20/03/2026

Friendly efficient staff. Problems with Heathrow tunnel on return on 19th Mar. Waited over 90mins for pick up before moving to T5 for pick up. Wish we'd been advised to move terminal sooner!!

MRS S TOWLSON-

20/03/2026

I rang after passport. And then went to shop and walked slowly but still had to wait for the car. Not long to be fair so not an issue. Build have been nice if it was already there. Small thing. Heathrow meet and greet have the car there depending on your flight and what time you told them. But very good otherwise

MR S HANSON-

Maple Manor Parking Heathrow

20/03/2026

Worked exactly as we hoped. Stress free service.

MR M VOSPER-

20/03/2026

Perfect for my travel needs! Easy and convenient! Highly recommend

MISS L BROAD-

Purple Parking Heathrow

20/03/2026

Easy to book, reliable and efficient service at a competitive price. I feel confident the car will be safe and I will get my flight and be home again as quickly as possible.

MS A DAWES-

Purple Parking Heathrow

20/03/2026

Drop off and pick up took seconds both ends, the bus was there to leave and despite just missing one on our return the next one was there in under 15 minutes. The cost was the best bit! How others can compete I’ll never know.

MR R JESSON-

20/03/2026

Efficient and friendly

MR S FAGG-

19/03/2026

The system worked well. My concern was access to the site, not obvious if coming form main Heathrow access and sat nav option was dangerous. Best to go up to next roundabout and head back. It is some way from the terminal and the pick up seemed to take ages and was a circuitous route so took a while. Otherwise it did the job, but at a price!

MR M BARSLEY-

Purple Parking Heathrow

19/03/2026

Car was checked in quickly and returned on time. I do think the drive up instructions could be better as that car park does have a lot of lanes. Has anyone actually driven it ?

MR C CLARKE-

19/03/2026

GREAT as ever tip service for heathrow be nice to get a loyalty deal as use you so often though!

MR A COLES-

19/03/2026

Easy to get to location, smooth and easy process, quick and comfortable transfer.

MR G BAKER-

Purple Parking Heathrow

19/03/2026

We booked meet and greet at Terminal 3 Heathrow, we were very pleased with the whole experience. The instructions were clear and easy to follow, on arrival it was easy to find and park the car and on our return the car was ready and waiting for us. Would recommend and will use again. First class service

MR P DEVEREUX-

19/03/2026

Cant understand why this email is addressed to Mrs Parsons who has a booking with you in August my name is Pauline Clifton and this booking was for me.

MRS P CLIFTON-

Maple Manor Parking Heathrow

19/03/2026

Better signage to differentiate from the other desk part way down that side of the car park

MR G ASHLEY-

18/03/2026

The drop-off service to T3 was fine. However, the pick up from T3 also involved pick up and drop-off to T2 and T1 which added an extended period of time to get back to collect the car.

MR M HENNESSY-

Purple Parking Heathrow

18/03/2026

Very happy with the service. Completely stress free and excellent customer service

MISS S MURPHY-

Purple Parking Heathrow

18/03/2026

Overall good service with no hip ups or delays with departure or return.

MR D RUDD-

18/03/2026

Car collection: the wait time was too long. I called from the terminal about picking up the car and it took 45 minutes before the car was eventually brought to the collection point

MR C GORDON-

Maple Manor Parking Heathrow

18/03/2026

The sign posting to the meet and greet is really orful . I could not work out where the postcode was on the directions gave . It sent me in to the drop off zone . I have emailed them to try to not get fined ??? But they make it very difficult to get hold of them via the phone or through web chats ? Once I arrived all ok and coming back was all smooth. Apart from my seat settings were not left correctly etc . But it’s not right that the car park singns are ridiculous .

MR W SILMAN-

18/03/2026

The whole service was faultless, easy precise instructions to follow made finding the drop off parking simple. Upon return our flight was delayed 2.5 hrs but this was no issue and we weren’t charged extra. A very pleasant and efficient service.

MR S JENNER-

18/03/2026

Easy booking service with very reliable service provider, would happily book the same again.

MRS P WALTHER-CAINE-

18/03/2026

Super easy and efficient service.

MRS S BERMAN-

18/03/2026

Great prices and great service

MISS A BUCHOLC-

17/03/2026

It was excellent in every respect.

MR C GUNNING-

17/03/2026

Seamless Next 2 booking already made

MR T SINGH-

Maple Manor Parking Heathrow

17/03/2026

It went like clockwork, although I did find it a bit tricky to find.

MR A LEWIS-

17/03/2026

The wait when we collected the car on our Return, was a little longer than I woulld have liked or expected from previous experiences.

MR T CRONE-

17/03/2026

All service worked ok, on return the time taken to get back to the depot was excessive. The buses could be better used to provide quicker coverage,

MR C NEARY-

Purple Parking Heathrow

17/03/2026

Seamless journey on way home. Outward journey waited for 15 mins.

DR E SIMPSON-

Purple Parking Heathrow

17/03/2026

The service was great

MR A AGBONDIAFO OTOK-

Purple Parking Heathrow

17/03/2026

Easy location to find. Depending on your departure/arrival terminal, determine on transit, time. can be up to 25 minutes. If you just miss a bus be prepared for a cold wait as we had in March, from terminal 3, waited about 30 minutes for a bus to arrive.

MR P HILLYER-

Purple Parking Heathrow

17/03/2026

Great service at a good price

MR R THOMAS-

17/03/2026

Easy instructions to follow

MISS L WRIGHT-

Purple Parking Heathrow

17/03/2026

Simple enough for drop off and collection. Thought the entrance to get to it was a little confusing but glad it wasn’t a busy time of day.

MRS M MORLAND-

Purple Parking Heathrow

17/03/2026

Only issue was not being able to get through to the service when en route to car park. All else was good. Perhaps more space to park when dropping off car as very chaotic in the parking area

MRS H TURNER-

17/03/2026

Everything was as expected and good

DR S PORT-

Purple Parking Heathrow

17/03/2026

The carpark was much nearer to the airport than expected. It was well organised and the buses ran regularly each way. It was good value for money

MRS D DAVIS-

17/03/2026

Easy to drop off. Efficient help on the desk. Cars there when we got back No waiting.

MS J SEYMOUR-

16/03/2026

The only issue was finding your telephone number when leaving the car at Heathrow No contact number in the app . Your AI bot was useless on my query - but finally locatedctelphone contact in original email booking but mistakingly tried to use the app to get the telephone number

MR S EVANS-

16/03/2026

Process was completely seamless right from booking to dropping and collecting the car again. Booking was clear and easy on the website. Your car is completely secure and the shuttle bus is only a few minutes away. Perfect is every way!!

MRS H VALENTINE-

16/03/2026

The whole process was faultless

MRS C MANSFIELD-

16/03/2026

Only thing that was an issue was that one of our tyres was quite flat and came up as a notification on the dashboard when we started up on collection, which meant I had to unload the cases to get at the pump. A heads-up when we collected it would have smoothed things a bit.

MR E ROUGHSEDGE-

16/03/2026

Easy to book parking at Heathrow via the app, with a nice discount as well. It's tricky to reach the parking location Meet & Greet, but I think it's because the signage at the airport. Easy and quick to leave the car, hand in the key, and hassle free collection as well.

MRS M MARTINEZ-FRESNO-

15/03/2026

Easy to book and park

MRS E MCDERMOTT-

Maple Manor Parking Heathrow

15/03/2026

Everything worked perfectly. Drop off very easy and the car was ready when we returned even though our flight was early. Very easy to get in and out of the car park at terminal 5. I will definitely be using this service again.

MR D PEARSON-

15/03/2026

Service was excellent. Used them a few times. Still not sure how the discount work though. Won't stop me using them again

MR M BICKERDIKE-

Purple Parking Heathrow

15/03/2026

No issues with parking or service

MR J BATIGAN-

15/03/2026

Easy process for booking and using the airport parking. Smooth transaction, no hassle

MRS S GILLETT-

15/03/2026

Manned counter at drop off and pick up. Prompt delivery on return. Polite, considerate staff

MR R KINGCOMBE-

14/03/2026

Nothing I can think of. ????

MRS C CHISHOLM-

Purple Parking Heathrow

14/03/2026

We had a hotel booked for our return flights arrival, being approx 2000 and initially intended to collect our car 0800 the next day, as booked. However, we decided to collect on arrival and drive to hotel. We asked on drop off if this was possible, we were told yes, just text us when you arrive/await luggage, we did but car was not ready. Transfer bus was extremely slow, they need to consider separate bus for T5 as took 40 mins from our T2 to parking

MR P HUDSON-

Purple Parking Heathrow

14/03/2026

Smooth service, good value, however the car came back stinking of cigarettes and air freshener. I don’t think the person smoked in the car, but his hands and clothes must have been laden with cigarette smoke odours

MR G PRYDIE-

14/03/2026

I have been using Holiday extras for as long as I can remember and have always been happy with the service from Purple Parking. I did try a "new kid on the block" earlier this yesr but was not at all happy so back to PP.

MR A HEWITT-

Maple Manor Parking Heathrow

14/03/2026

When collecting my car the clerical agent mistakenly charged me for an extra day which I am waiting to have refunded, used PParking many times and this is the first error

MR K CHANDLER-

Purple Parking Heathrow

14/03/2026

The arrival instructions were great, but the access road upto the correct level is a bit tight, especially if you have a 4x4, but not your fault. The collection instructions need to mention to follow ‘airport parking’ when exiting the airport. Nothing on the airport signs mention short stay or long stay parking. The telephone handler just stated short stay parking level 3, not car park number.

MRS L MOULDING-

14/03/2026

A simple, good, easy and efficient service.

MR A KENT-

Purple Parking Heathrow

14/03/2026

All good. Car waiting when I got to the desk. Good service.

MR M HAWORTH-

Maple Manor Parking Heathrow

14/03/2026

We got stranded in Qatar for an additional 7 days with 5 cancelled flights during that time. I was disappointed that we got charged an additional £120, but from a business point of view, I do understand.

MR A SQUIBBS-

13/03/2026

My biggest issue was the directions to the T3 short stay car park. Sat nav didn’t seem to like it and the written directions did not work well. Once at the car park the signage for a competitors service added some confusion. The service was otherwise efficient at both ends of the trip.

MR K DICKS-

13/03/2026

I took a wrong lane on your directions however as it wasn’t busy I could reverse to get in the right lane. Otherwise everything went perfect

MRS D DARBY-

13/03/2026

It’s always a good service

MR G MILLER-

13/03/2026

Efficient, reliable and friendly

MR D CAMPBELL-

Maple Manor Parking Heathrow

13/03/2026

A pleasant smile would make the customer feel more at ease

MRS D ROSE-

13/03/2026

Great location, easy check in then straight onto the shuttle bus. Return experience was also straightforward. Would recommend!

MRS L WALLACE-

Purple Parking Heathrow

13/03/2026

Easiest, most efficient Meet n Greet ever! Superb directions. Polite and friendly staff and timings perfect.

MRS M LANCASTER-

13/03/2026

Good service at a reasonable price. Car cam back covered in mud, obviously parked in a muddy field somewhere

MR C WHITE-

13/03/2026

I received no emails to explain how and where to find the M&G team and no signage at all at Heathrow for them - even inside the car park when I eventually found the right floor. When I tried to get hold of you for assistance your message referred me to the app which I then downloaded. This was useless and provided no detail and referred me back to my booking email which had no detail on it. I was trapped by your support and only found the right place as I asked a Heathrow Car Park attendant who was very useful. Without him I would still be trying to find you

MR M GREEN-

13/03/2026

Great service car comes promptly

MRS L ASHWORTH-

Maple Manor Parking Heathrow

13/03/2026

Exceptional service. Thank you for sending e-mail following Middle East disruptions which enabled us to change collection of car from Terminal 5 to Terminal 3. 10 out of 10 for customer service.

MR P FRANKLIN-

13/03/2026

My wife used MBW and could not rate them high enough, they were fantastic she said, the car was there when she arrived and the staff were very helpful

MRS S ALLMAN-

13/03/2026

Easy to book and find best price. Everything runs smoothly.

MR R CARTER-

12/03/2026

Unlike previous experiences this went without a hitch. Car ready for collection on my return arrival at the airport earlier than expected. Everyone so helpful Will defiantly be recommending to family and friends and will defiantly be using the next time I need airport parking.

MS K CONNOLLY-

12/03/2026

Wasn't happy where my car was left for almost 5 weeks, looked like a disused lorry/car yard off site. Other than that, all good.

MR M RICHARDS-

12/03/2026

nothing more to say .. other than a I had booked the Upgrade to collect car from T4 after dropping it off @ T2, it would have been useful to have T4 collection instrux on the booking confirmation form, instead of those for T2 ; I appreciate that software needs to be upgraded to provide this.

MR M CAMERON-

12/03/2026

So straight forward. No problems at all. Great, convenient service.

MRS E ALVEY-

12/03/2026

Process from delivery of car to return is well done and efficient. Could do with better bus pick up service waiting times are becoming more excessive

MR R EMERY-

Purple Parking Heathrow

12/03/2026

Very smooth and the staff were very helpful and friendly

MRS B BROOKS-

12/03/2026

Quick and easy at both ends of the holiday - great service.

MRS A GREEN-

11/03/2026

Excellent parking and service. Easy to enter and drop car off, bus to terminal 2 quick. On return didn’t wait too long for bus maybe 5-10 mins, quick collection of keys and exit with car.

MRS A PARKIN-

11/03/2026

Everything was just so easy and really saved both time and worry. Everything all in one place made documents easy to handle too. Would highly recommend.

MRS P BOTHWELL-

Purple Parking Heathrow

11/03/2026

Quick check in and check out , simple great service

MR M KEANEY-

Maple Manor Parking Heathrow

11/03/2026

Very straight forward service, arriving at the parking. Parked car up went to check in desk once I ground it at the far end of the car park. Polite man took details and keys then left for my holiday. Called them when coming back about 15 mins before, car ready for me. Biggest concern is damage etc but nothing all hood so would use this service again

MR D RUSSELL-

11/03/2026

Everything excellent

MR G DULIEU-

11/03/2026

Very pleased with service. Easy directions, shuttle service both ways was great. A huge thanks for assistance when I arrived prior to 4 am, and the team got the first driver who turned up to take me to terminal 2. I don’t even think he had time for a coffee, so much appreciated

MR D HARGREAVES-

11/03/2026

Easy drop off. Shuttle buses ran frequently. Waited less than 5 minutes for a bus on our return. Very close to T5 so ideal. Couldn’t fault the service.

MR G HILL-

11/03/2026

No wait for buses on either leg and quick service to the airport.

MRS L PERRY-

11/03/2026

All went well apart from the car was filthy both externally and internally when we pi ked it up. The car looked like it had been stored in a very muddy field. The outside of the car looked like someone had spun the wheels and splashed mud all over it. The drivers floor carpets were also covered in mud from their driver. The car will have to be valeted to get it clean. Not happy as this will cost me !!

MR B PLANT-

11/03/2026

On time. Terminal change dealt with seamlessly as requested

MR S SKINNER-

Maple Manor Parking Heathrow

10/03/2026

Drop off easy enough, well organised and location not bad. Collecting the car was easy once back to base, my issue with this service is the bus. We waited a little while to leave and about 25 minutes for collection once back. After waiting an finally getting collected, the bus then went to another couple of picks up before taking us back for the cars.

MR R BARRY-

10/03/2026

My car wasn't ready when I arrived back so had to wait but otherwise ok

MISS L HOLLISTER-

10/03/2026

Pretty good service as usual. An extra shout out to the 2nd driver who beeped to alert the 1st who was just about to leave, that we were there so we didn't have to wait. However, return trip, the car wasn't ready and we had to wait a while for it to be brought over, which is unusual, but did affect our experience.

MS G HAWKER-

Purple Parking Heathrow

10/03/2026

Disappointed to have to pay an extra £8 for being 'too early' and having to wait when returning

MR C JENKINS-

10/03/2026

Intended booking Meet & Greet, but did it in a hurry assuming it would come up on screen as usual - but no - new look which I missed

MRS A WELLS-

Purple Parking Heathrow

10/03/2026

Everything went well, from the booking experience to when we drove out to go home.

MR S JAMES-

10/03/2026

Great service. Car very punctual on return. Car well looked after. Have used many times before and have further bookings this year. Happy customer.

MR A BULLOCK-

10/03/2026

No problems with the dropping off or picking up.

MR F COX-

10/03/2026

MBW were very professional. The only glitch was MBW trying to sell me a car clean when I had already booked one. Small point but unnecessary contact and worry whilst on holiday. Car fully charged and very clean on collection.

MR P FOTHERINGHAM-

10/03/2026

From start to finish easy to use service friendly staff

MR N WILLIAMS-

10/03/2026

All went well. No issues. All great.

MR M SMAILES-

10/03/2026

Easy to find location and quick handover to park my car and collect.

MRS J BEECH-

09/03/2026

I use holiday extras every time I need airport parking and find it good value and a great service everytime

MRS G WHITE-

09/03/2026

We parked with Maple parking, as we were going from terminal 5. Fantastic service and so easy from the M4

MRS E STEPHENS-

09/03/2026

Brilliant flawless service!!!

MS A MOTT-

09/03/2026

Easy app to use at reasonable parking costs

MR J FLEMING-

Purple Parking Heathrow

09/03/2026

Good Parking service .

MR J TOLLIDAY-BAILEY-

Purple Parking Heathrow

09/03/2026

I had to extend my stay due a flight cancellation. The chat in the app was very helpful and avoided any additional telephone charges. The car arrived within 30 mins of arrival. Very efficient.

MS F SAUNDERS WATSON-

09/03/2026

Rather chaotic on picking the car up. Many customers getting cross due to the wait.

MR C BIELA-

09/03/2026

From the arrival the reception and the ground staff where perfect . Waiting time for the buses as described, time length was perfect.... Well done keep up the good service.

MR F AOUNI-

09/03/2026

Should be a "maybe" option to questions. Had to wait longer than expected and longer than last time we used this service.

MR C BARNES-

08/03/2026

We were delayed. Staff were clearly watching flights as I received a call while were waiting for baggage to see if we were ready. Car was waiting for us at car park.

MR L SCHOFIELD-

08/03/2026

Excellent quick drop off of car and keys. Pick up also good. Bus drop at terminal 3 quick and efficient. My only criticism was the bus pick up which we had to wait quite a while for and the journey back had other drop and pick ups and took a while.

MR T LEACH-

Purple Parking Heathrow

07/03/2026

We were delayed thanks to the troubles in the Middle East and Purple Parking were so helpful in getting the parking extended and they even discounted the addition days.

MS E MORLAND-

07/03/2026

Found the car park hard to find at Heathrow

MR G CHANDLER-

07/03/2026

The drop off and pick up service worked well but I was disappointed to find my car had a flat tyre having retrieved the key. The flat was obvious and the dashboard showed there was a problem. I would at least have expected Maple to advise me of this and potentially offer assistance if I had required it. That would be good service that would make me happy to use them again.

MR R HAWKE-

07/03/2026

Been using this service for years now, easy to book and good value too

MS A MCGRANAGHAN-

Purple Parking Heathrow

06/03/2026

Used previously for the last 5 years

MR B JEFFERIES-

Maple Manor Parking Heathrow

06/03/2026

The instructions and signage to the drop off zone at T2 are not very clear. The front of the car was covered in mud.

MR R LEEK-

06/03/2026

Very smooth drop off and collection Would highly recommend

MISS R COURT-

06/03/2026

Easy to drop off car and no ganging around for bus to terminal. Polite staff

MRS H FURNESS-

06/03/2026

We’ve used Holiday Extras for many years now and are extremely happy with your service. The only criticism I have is the lack of proper signage as you enter the Short Stay Car Park guiding us to your level 4. I took the wrong lane and couldn’t change to get up to level 4. So had to exit the carpark and pay £8. Not happy.

MR L RAY-MATHUR-

05/03/2026

Service was very efficient and staff friendly once I was able to find the drop off point. Clearer signage and instructions that make it clear that Heathrow Parking is the WRONG drop off point would have been helpful.

MR A CALVER-

Maple Manor Parking Heathrow

05/03/2026

Very pernickity but.... On handover of keys you are asked to sign to declare that ALL personal belongings have been removed from the vehicle. Whilst not impossible, this is unlikely for most drivers of family vehicles. Perhaps the declaration should be modified to amend the disclaimer?

MR C THAW-

05/03/2026

The booking with meet and greet was spot on and everything went as hoped

MR C AMAIRA-

05/03/2026

Easy drop off. Car fully charged upon return. I was retuning to different terminal, let MBW know when dropping off. Car waiting at correct terminal upon return. Friendly staff, couldn’t fault service. ????????

MR M WEDGNER-

05/03/2026

Very easy instructions to get to the meet and greet car park . No last minuite panic .

MR P REDGARD-

05/03/2026

Quick and easy service, particularly for Terminal 5.

MR M SHAW-

05/03/2026

good and fast service on departure but I waited half an hour on return.

MR V GOULIDAKIS-

05/03/2026

Great service 2 minutes from the terminal

MRS S BARTLE-

04/03/2026

Absolutely superb service, I wouldn’t use anyone else

MRS A SNOW-

04/03/2026

Fairly straight forward, slight delay (20mins) waiting for bus back to the car park.

MR J WESTON-

04/03/2026

Ran like clockwork, excellent service

MRS A TURNER-

04/03/2026

Meet and Greet parking all very smooth and easy. Staff friendly and helpful.

MR D GOODMAN-

Maple Manor Parking Heathrow

04/03/2026

It would help to have more frequent shuttle transport We had to wait quite a long time on arrival

MRS L WINFIELD-

Purple Parking Heathrow

04/03/2026

Better signage upon arrival when collecting your vehicle. As you exit the signs for Meet & Greet point right but for the service we chose it should be left. Otherwise it was excellent.

MR T O'MONGAIN-

04/03/2026

Quick hand over of my car. Clear instructions on return procedure. No issues at all thank you

MRS D CLAPHAM-

03/03/2026

Everything worked well only issue was waiting for the shuttle at noth ends

MR G ACTON-

Purple Parking Heathrow

03/03/2026

Really easy to find & perfectly positioned to avoid ULEZ charges,no hassle to drop & go, friendly staff, car was parked ready on our return with footwell cover to keep it clean. Bus service was regular to T2 & T3 & a short transfer,bus drivers were also very friendly. Would highly recommend & definitely use again

MR J CONCANNON-

03/03/2026

Very smooth service all went very well

MR L WARD-

03/03/2026

We had to wait over 25 minutes for the bus to leave the car park for our journey to the terminal. Having 16 people standing is very unsafe. The driver did not leave un til there was no more room for passengers.

MR G MACE-

Purple Parking Heathrow

03/03/2026

Repeat customer. Slick operation and never disappoints

MRS A MARSHALL-

Purple Parking Heathrow

03/03/2026

All went well apart from i was unsure which lane to approach the car park.I thought I had to use the right hand lane , but it turns out it is the left hand one .

MR R SYKES-

03/03/2026

Bus was bit of a pain as took a while to arrive then was a good distance to the parking going through every terminal whilst absolutely jam packed. Otherwise parking was good easy locations and service was friendly.

MR C LANE-

Purple Parking Heathrow

03/03/2026

The only aspect we had trouble with was finding a space to leave the car when dropping off. A quarter of the 4th floor ( terminal 3 Heathrow) seemed to be out of use ? Why

MRS L TAUBE-

03/03/2026

Everything went well except they didn't check the car over with me for damage. There wasn't any damage but if there had been would they accept liability.

MR D GRAY-

03/03/2026

only issue i had was the fact there was damage to the car wheel and presently going through the process of a claim.. see how that pans out before i past full judgement on this trip

MR S OLDFIELD-

02/03/2026

easy to use service. Efficient service dropping off and picking up

MRS S GANE-

02/03/2026

Car was at the second terminal without issue.

MR D HALL-

02/03/2026

very convenient and efficient. Only problem on arrival as cones in road were misleading on entry to the carpark. would not hesitate to use again

MR A GREGORY-

02/03/2026

Very professional and easy to book. I use this company all the time when I'm going on holiday definitely recommend them. ????

MR R JACKSON-

Purple Parking Heathrow

02/03/2026

I was very happy with the service, nothing a problem and it worked like clockwork

MRS P BURNS-

02/03/2026

Efficient and punctual service and staff, thank you.

MR/S D JENKINSON-

Maple Manor Parking Heathrow

02/03/2026

All ways a good service both parking and lounge, haven't used any other services.

MR K RANDELL-

Purple Parking Heathrow

02/03/2026

Access to the airport parking is complicated. Signage to meet and greet could be improved.

MR T CLARK-

02/03/2026

Due to us being in a chartered plane the agent at drop off was not entirely aware of how to deal with it. This was resolved by a more experienced person.

MR A CORNS-

02/03/2026

Excellent service. Smooth and seamless. Will definitely use again.

MR K CUFFE-

02/03/2026

We have always used holiday extras and have never been let down whether it is hotel and parking or just parking. On the occasion I had difficulty on line changing the time when I wanted to drop off the car due to the airline changing the timings I rang up and spoke to a customer service lady who was very helpful and sorted the problem quickly. Will definitely use them again

MRS M REDFORD-

Purple Parking Heathrow

02/03/2026

Overall happy with the service but without a very helpful member of staff who kindly talked us into the car park on a dark rainy early morning drive it would have proved more difficult. The sat nav was still telling us we should have been somewhere else even when we found the car park. Possibly a post code problem??

MR S HORSEY-

02/03/2026

The collection process on return was seamless . We were delayed but the car was waiting and we were on our way quickly. The drop off process was a little more chaotic as it was really busy and there were limited parking spaces. Other cars trying to park were getting agitated while I looked for a space . There was no car check on either drop off or collection but everything was ok.

MISS M WHITFIELD-

02/03/2026

Everything went smoothly. Car park was signposted with easy to follow directions. Bus stop right outside reception and terminal. I cannot fault this experience in any way. I will use again

MRS W GROCE-

Purple Parking Heathrow

02/03/2026

Service and location to airport was as described

MRS J COOK-

01/03/2026

All good and professional, easy to use .

MR T O'SHAUGHNESSY-

01/03/2026

Great service. Friendly staff.

MR A WILLIAMS-

Purple Parking Heathrow

01/03/2026

Poor parking available at the terminal Then on return has a long wait for the car to be returned to the car park despite calling to say I had landed as requested

MR R JONES-

28/02/2026

All went well and very smooth

MR C BARTLETT-

Purple Parking Heathrow

28/02/2026

Smooth process. Good customer service. Easy

MR R PEMBROKE-

28/02/2026

Great service. Work on level 4 made exit difficult & obscured signs

MR P TOWNSEND-

28/02/2026

Very efficient service, helpful and pleasant staff.

MRS J DENBY ROACH-

Maple Manor Parking Heathrow

28/02/2026

The instructions for how to find the relevant place could have been very simple but they were so bad that we ended up having to stop to review them, and call the helpline because we could not understand where to go. Unfortunately we stopped in area where you have to pay £7 just to stop your car. Not in a machine but by logging onto some website- just to add a bit of extra stress and complexity to the start of our holiday, and if you don't do so, it's an £80 fine. Which we may yet still receive in the post because you are only allowed to stop for 10 min and we had to wait there for someone to come to us, and it may well have been more than 10 min. Why on earth do the instructions not simply say "short stay car park, 4th floor, between aisle R and S" !? There would have been absolutely no issue. What should have been straightforward was unnecessarily turned into a stressful experience. Also, it's false advertising to say that the pick up is 5 min from the arrivals - yes it does take 5 min to get there, but then you stand around for 25 min while they retrieve your car. You may as well pay less to park further away.

MRS E CHIVERTON-

28/02/2026

All good apart from waiting 30 mins for the bus which was abit cold waiting for apart from that all the staff were amazing

MR R HANDFORD-

Purple Parking Heathrow

28/02/2026

I wasn’t aware when I booked the meet and greet that an additional payment for dropping our car off needed to be made also. When I’ve bused this service before we have just handed the parking ticket to the rep. This time we were asked to pay for the parking first which was an additional £9 .

MISS C JOHNSON-

28/02/2026

A link to Google maps for the address of the parking site at the top of the email confirmation would make life easier.

MR G TATE-

Purple Parking Heathrow

28/02/2026

Fast handover at drop off. Very helpful when I phoned up because I had moved to an earlier flight. My car was ready and waiting for me after the new flight landed. Pleased with the valet service too.

MR W MOSS-

28/02/2026

Return flight wasn't available on the selection. Otherwise excellent service. Car was delivered in minutes to return home.

MR G MITCHELL-

27/02/2026

All went well. Dropped off the car easily, office staff friendly and efficient. Bus was regular so not much waiting.Car was ready and waiting when we got back.

MRS T ROBINSON-

27/02/2026

The shuttle bus service lets purple parking down - 15 minutes wait for bus, then took almost 45 from getting on bus at terminal to purple parking.

MISS S BERGMANN-

Purple Parking Heathrow

27/02/2026

Had to extend our stay due to adverse weather conditions in New York, easy to arrange, very professional.

MRS A THOMPSON-

27/02/2026

Clearer signs on the Bath road for purple parking.I did miss the turning due to the bus lane.My navigation system then tried to take me into the rear entrance through a business park.on the whole straightforward experience with good service.

MR N BOULTER-

Purple Parking Heathrow

27/02/2026

It was easy,It was hassle free and easy to follow instructions. Definitely will use again. Thankyou.

MR P HARDING-

27/02/2026

Fantastic service from drop off to collection, staff very professional and polite, our car was ready for collection as we got to the collection point. Will definitely be using Maple again, thank you and well done.

MRS H CROWTHER-GJUV-

27/02/2026

Easy efficient booking, drop off and pick up.

MS D THOMPSON-

Purple Parking Heathrow

27/02/2026

Everything went smooth. We came back on a 12 hours earlier flight which was no problem for them and our car was waiting for us.

MRS A COCKLIN-

26/02/2026

Quick drop off and pick up. Car condition as left. Only slight issue was dirt on the outside from where it had been parked, but they offered to give a jet wash which I accepted.

MR A ROSS-

26/02/2026

Hi i didn't realise the car would not remain on site it did 9 miles Everything else ok

MR D WEBSTER-

26/02/2026

Drop off easy. Pick up slow after ringing having collected bags, stood around waiting for car to arrive for quite a while after a long trip

MR C FEARS-

26/02/2026

We were a bit surprised we had to wait 20mins to get our car back

MR C SHORT-

26/02/2026

When providing the location of the facility to explain that you have to turn across a bus lane to access - nearly missed it !!!! Excellent service and will use again.

MR E LEWIS-

Purple Parking Heathrow

26/02/2026

There was a 15 min delay in the car arriving at the car park on return.

MR B PORTSMOUTH-

26/02/2026

All very efficient. Easy drop off and pick up. Would highly recommend.

MR S TAYLOR-

26/02/2026

Hassle free parking recommend

MRS S FINNEY-

Purple Parking Heathrow

26/02/2026

The pick up bus from arrivals took 35 mins to arrive which was not great.

MISS B WINDER-

25/02/2026

The outside of the car was very dirty. Apart from that, the service was efficient and as expected.

MISS Y SAUNDERS-

Maple Manor Parking Heathrow

25/02/2026

Excellent service, on time on return for collection.

MR N BURTON-

25/02/2026

very poor service on return. Long delay in return of car and very little help/explanation from purple parking staff.

MR A STONES-

25/02/2026

The buses ran promptly.

MR K LAWSON-

25/02/2026

Easy to find. Car was parked and keys were handed in. On return it was smooth. Car was waiting so no hanging around.

MISS N GAZZARD-

25/02/2026

Directions to find could have been better

MR I DRURY-

25/02/2026

Very polite prompt service Best meet and greet I've ever done

MRS H WYLIE-

25/02/2026

All instructions very clear. All personnel very helpful and cheerful.

MRS J HURLE-

25/02/2026

Simple easy to find no hassle

MR A MITCHELL-

Purple Parking Heathrow

24/02/2026

Easy drop off & pick up process, efficient transfers. Will definitely use again.

MR P GROOM-

24/02/2026

No improvements, service was excellent, mini bus was waiting when we got there, polite and professional

MR A RALPH-

24/02/2026

I book every time with holiday extras because it's a great service.

MR O MACKENZIE-

24/02/2026

Went exactly as advertised no drama car was waiting when we returned The only improvement would have been to reduce the traffic on the M25 Excellent service well done

MR R CREEK-

Maple Manor Parking Heathrow

24/02/2026

The services was excellent price to high

MRS I PETERS-

24/02/2026

Everything went fine.

MRS T BROWN-

24/02/2026

very easy and stress free to park very friendly staff and quick to check in and out would park there again

MR R BROWN-

Purple Parking Heathrow

24/02/2026

Give accurate postcodes for sat nav when booking. Finding out is very difficult and lead us to the wrong site.

MR P MCCARTHY-

23/02/2026

Easy booking and directions to find drop off. Car waiting for us when we returned

MRS A HIRST-

Maple Manor Parking Heathrow

23/02/2026

It all went very smoothly from dropping off to picking up. We have used this service a few times and never had any problems.

MR C MATTHEWS-

23/02/2026

It was just ok... bus ride is too long and laborious

MR M SQUIRE-

Purple Parking Heathrow

23/02/2026

Definitely a lot further than just 10 min drive like advertised

MISS C JAMES-

23/02/2026

On time, car waiting when we returned, excellent service

MR J WEBB-

23/02/2026

Had to wait half an hour in drizzle rain for the bus to take us back to the car park. Not great after an eight hour flight. The next pick up had been waiting an hour!

MR M SPEAR-

23/02/2026

Wondered why all the controls were altered eg radio and heating but overall everything went smoothly

MS S TRENT-

Purple Parking Heathrow

23/02/2026

Great service especially when had to phone to say we were lost!

MR D SMITH-

23/02/2026

Seamless, efficient Very good all round Easy to find Buses super regular to all terminals

MR A TOON-

23/02/2026

Long waiting times for buses. Other car park buses coming 3-4 times during waiting.

MR K WOCIOR-

Purple Parking Heathrow

23/02/2026

We were late back given an airline delay and we missed our connection. I had to pay £20 fee. I had included late return now need to find out what to do next

MRS D ELSBURY-

Purple Parking Heathrow

23/02/2026

First class from start to finish. Kept me well informed and prompt service at car park both on drop off and return

MR C WHITE-

23/02/2026

Everything went well

MR A DEO-

Purple Parking Heathrow

23/02/2026

It all went smoothly but when I collected my car I discovered that my seat position controls were not working and the seat was in a different position to my usual one. I only noticed on my way home and need to talk to someone about this…

MS C WELCH-

23/02/2026

Prompt service and bus arrived within minutes at the bus stop.

MR H KING-

23/02/2026

Everything was fine. Except we couldn't get through on the telephone on our return. Had to wait 40 mins for the car to turn up. Otherwise would have been perfect.

MR W SAMUEL-

23/02/2026

Could have a bigger sign post or tell you it's next turning past premier inn, other than bus seemed over packed. Great service and polite staff

MR A HARVEY-

Purple Parking Heathrow

23/02/2026

Very good communication and offer to wash the car was appreciated.

MR H NEFFENDORF-

23/02/2026

All went very smoothly. Pick up bus on our return was less than a 10 minute wait. Very simple and easy to collect car key and exit the car park. Staff very nice

MRS V MCCULLOCH-

23/02/2026

Rubbish transfer. Huge delays

MR C WILLIAMS-

Purple Parking Heathrow

22/02/2026

Easy booking and ran perfectly. Slightly slow to deliver car on our return but we were nearly an hour early so can't really complain. Booking through holiday extras made life easy and got me a good price.

MR M WRIGHT-

22/02/2026

The car was ready when we got to The car park which enabled a quick exit after a 10 hour flight.

MR G JOHNCOX-

22/02/2026

Easy to book and I particularly liked the option to charge the car ready for our return. We have used meet and greet many times and will continue to use. Only down side was on this occasion I called after baggage collection and was told car is in the car park. It was not and we had a short wait before it arrived.

MR B EASTLEY-

22/02/2026

Easy service. Car was safe and no issues on return. Only issue was the bus back took absolutely forever to get back to the parking place and was squashed in like sardines in a can.

MR S WHITE-

Purple Parking Heathrow

22/02/2026

Really good service. Everting was very professional.

MR B BELSTOYNEV-

Purple Parking Heathrow

22/02/2026

Very easy to book car parking. Good instructions for drop off and pick up of the car. Very quick!

MRS L PRECIOUS-

22/02/2026

Dropping car off was fine, finding the right drop off wasn’t easy. Had quite a long wait for car when we returned even though we phoned as instructed

MRS J MILLBANK-

Maple Manor Parking Heathrow

22/02/2026

All went to plan and all very easy.

MR I YARDE-

22/02/2026

It went well enough but this could be better. Their bus was over crowded on our return journey we have to take another bus that was also full. Bus goes to all the terminals to drop and pick up passengers. We had not find the place for an hour. Postcode given took us to locked gates. When we arrived back at the base. I was told that your car was not supposed to be 11:00am. When I asked do you track the flights. Young girl at the reception told me they don’t track the flights. What’s the point giving you our flights details. Our flight from Singapore 15 minutes earlier.

MR Y AHLUWALIA-

22/02/2026

Was very disappointing to need to pay £10.70 upon exiting the car park. Especially so, when (in fairness) the Captain went to 'check' and then reported it was 'fine'!

MR R GILYEAD-

Maple Manor Parking Heathrow

21/02/2026

Smooth transition no problems

MR A JONES-

21/02/2026

Service overall good but drop off could have been smoother/quicker (we were left stood at the desk for a while despite an agent being there and now queue) and collection quicker. Directions re collection incorrect also but still easy to find where to go. Also don’t need to call in advance of drop off for T5 despite instructions saying you need to.

MRS G BLAND-

21/02/2026

Return bus just too full.Staff to be more specific on pointing out return bus stop locations which were very poorly signposted at the airport, and ensure people are informed of bus stop numbers on tickets. Why are toilets locked up when staff are in reception it’s a pain when it is busy

MR I DUKE-

Purple Parking Heathrow

21/02/2026

It was easy to find the drop off point once we had navigated Heathrow and managed to get into the terminal car park. It was quick and easy to drop the car off. There was a delay in getting the car back of around 20 mins which I felt could have been avoided given that we arrived within 8 mins of my estimated time on the booking, they knew our flight number, knew we were hand luggage only & I phoned as soon as we were through security. Having said that, I probably would book again as it is more cost effective than parking at the terminal for the duration of the holiday and more convenient than having to take a bus to a mid stay or long stay car park.

MRS K GABBITAS-

21/02/2026

Purple parking at Heathrow is convenient, drive in park up in a lane , hand over keys and board the shuttle bus to terminal. You are given a receipt ticket for your return with which bus stop you need to pick the bus back up at arrivals. Long queue on return 25 minute wait and the bus turns up extremely busy , squeezed on, on way had to go to T5 to drop if other passengers which resulted in having to get off bus to let them off & then board again with other T5 passengers also trying to board, more shuttles needed to cope with demand! Second time using but may be won’t be a third time!

MRS A COUPER-

Purple Parking Heathrow

21/02/2026

Dropping Car off was straight forward enough, When collecting i called once i had collected my luagge as intructed, once i got to the collection point i had to wait a further 30 mins for the card to arrive. On inspection of car it was covered in mud and inside was all muddy bearing inmind i cleaned the car inside and out the day before, Wasnt happy and looked like there was no care taken with my Car.

MR M KRZEMINSKI-

21/02/2026

Return flight landed early, but the car was already waiting when we got through baggage reclaim, with a voicemail from MBW to confirm.

MR G RANDALL-

21/02/2026

All very smooth, no delays , staff very friendly

MRS J DIDCOCK-

21/02/2026

Checking in, all good, staff welcoming even at 5am, bus to T3 went T2 first but all good, about 10min journey. Return bus not great, picked up T3, went T2, nobody got on, then spent 15mins going to T5 again for no-one then 15-20mins back to purple parking site, should have seperate bus for T5, bus transfer took longer than it took from landing to passport control to baggage reclaim to customs to bus stop.

MR S COLLINS-

Purple Parking Heathrow

21/02/2026

Excellent service - everything went exactly to plan and we were very happy with how easy it all was. Will definitely use this service again.

MRS M PEREZ-

21/02/2026

Everything was just perfect.

MR J MOORE-

Purple Parking Heathrow

21/02/2026

Easiest parking service I’ve found at Heathrow I can fly from one terminal and return to another and my car is waiting for me when I get back Friendly staff and drivers who take care when they move my car. All mirrors have been adjusted so they can see when they move the car I’ve been using the same service for a number of years and never had any issues

MR E TUCKER-

21/02/2026

was hard to find purple parking - no signage each time I’ve had to ask heathrow meet and greet went round airport 3 times!

MRS L LAWRENCE-

Maple Manor Parking Heathrow

20/02/2026

Another great stay with Maple parking, our go to parking for Heathrow. No ULEZ charge, shuttle to T2/3, then free train to T4. Great service, thank you.

MRS Y DAVIS-

20/02/2026

Experience needs to reflect price

MR C HAMILTON-

20/02/2026

It was quite easy to do.

MR N EVANS-

20/02/2026

Good booking in and efficient retuurn of the car. However, it was returned with an almost flat tyre and it seems unlikely that this wasn't known about when the car was moved to the collection point as the dashboard display was clear.

MR D KING-

Purple Parking Heathrow

20/02/2026

All excellent thanks

MR A KAY-

20/02/2026

All very straightforward once we found where the drop of was - could be signposted better

MR K SEARS-

20/02/2026

Great service. Easy to book. Great price

MS L WRATHALL-

19/02/2026

I didn’t think that the signage was great at T4 Heathrow.

MR S GWILLIAM-

19/02/2026

The buses came quickly. It was easy to locate the bus stops. It was easy to arrive at Purple parking and easy to leave st the end. I would definitely use this method again as a parking option. I felt that my car was very secure.

MRS S SHERWOOD-

Purple Parking Heathrow

19/02/2026

Drop off was easy, bus left as soon as we boarded and we were at 5NW terminal very quickly. On return, the bus was waiting so straight on. Quick return to the car park and collected the keys quickly. Staff were friendly and helpful, car was ready just outside. Only gripe would be the mud in the drivers footwell and door cill, an attempt had been made to protect the carpet but the dirty cover had been left in the car. Overall a good service I would use again.

MR G KING-

19/02/2026

Car was there when we wanted - an efficient all round service .

MR D SHEPPARD-

18/02/2026

Great service by the guys. Friendly and professional our car was waiting when we arrived back.

MRS C EVANS-

18/02/2026

Followed return procedure to the letter. Once we arrived at collect point, the car wasn’t there. Was waiting another 20min in the cold until driver returrned

MR N LAUGHTON-

18/02/2026

Communication with MBW difficult due to busy phone lines and easy to miss correct entrance to car park where desk is stationed.

MR M DOWSON-

18/02/2026

Plain good service from drop off to pick up and as smooth as possible!!

MR A TAYLOR-

18/02/2026

Easy to find ,outside Ulez (for my car) Check in minutes Bus to T5 10 min Hardly waited for the bus on the way back Pick up flawless Cannot fault the service Nick

MR N KOKKALIS-

18/02/2026

Improvements- directions and signage need to be clearer. Also, we were not told we were with Maple Off Site parking. We went to one desk, only to be told we were 200 yards further along the parking area. Not great.

MRS K MCLARDIE-

18/02/2026

easy to book, good advice on approach to parking area,

MR D KELLY-

18/02/2026

Everything was great apart from the directions to arrival point. This definitely needs revision as it does not reflect the current signage and was very confusing.

MRS J TURNER-

18/02/2026

Very smooth, car waiting, I like the fact that I was offered a cleaning service for the car on my return as well

MR S WROE-

18/02/2026

The whole booking process was straight forward and the service provided was excellent.

MRS M POWELL-

17/02/2026

Excellent service. Drop off was easy and we only had to wait less than 10 minutes for our car (the flight was early and our bags were the first off!) Customers might be confused by the signage: the Meet and Greet service is not this one! This is called off-airport parking. They are at opposite ends of level 4.

MR R WILLIAMS-

Maple Manor Parking Heathrow

17/02/2026

Very good all aspects no problems all went well

MR R GORDON-

17/02/2026

Smooth easy , no stress

MR A EDWARDS-

Purple Parking Heathrow

17/02/2026

Stress and hassle free

MRS J ABERY-

17/02/2026

Just a little more detail on where exactly on L4 to find the drop off point - we went to the wrong one first - or maybe there is and I simply didn't read it!

MRS L HENEGHAN-

17/02/2026

Very convenient parking for Heathrow terminal 5 and a very polite bus driver

MR C BOAM-

17/02/2026

Drop off at Purple Parking was quick and shuttle to the terminal was fine, collection from terminal 3 on return was timely but then customers need to know that other terminals have to be collected from before return to the car park meaning anyone who expects a swift return to the car park and onward journey home won’t get it.

MR A REEVES-

Purple Parking Heathrow

17/02/2026

Excellent, quick and easy, dropping off I was only there 2 minutes, picking up even less. all problem free

MR B HOWAT-

Purple Parking Heathrow

17/02/2026

Used these facilities about 7 time now, the staff are always happy and polite and never had a problem with the car.

MR A TUTTIETT-

Purple Parking Heathrow

17/02/2026

Unfortunately the flow of traffic in and out of LHR Terminal 3 car park is awful, so subsequently had a long wait for my car and then a long queue to get out of the car park

MR A WALL-

Maple Manor Parking Heathrow

16/02/2026

Everything worked like a dream. Again.

MR R WILLIAMS-

Purple Parking Heathrow

16/02/2026

We weren’t sure where to go on level 4. And when we found it we were told our vehicle was ‘over there’ we were hunting for it in pouring rain. Then when we got in the drivers side was muddy. Not from us.

MR R PETERS-

Maple Manor Parking Heathrow

16/02/2026

Really easy to book , instructions / directions to find the office were easy to follow , Costs great , very polite helpful staff

MR D HARRIS-

Maple Manor Parking Heathrow

16/02/2026

Each time we have used Holiday extras, we have not been disappointed

MR K VASS-

Purple Parking Heathrow

16/02/2026

Everything went to plan. But when we got back in are car the mats and door steed were really muddy

MRS D MCCALL-

16/02/2026

Good service and communication throughout and car was waiting for us at the terminal car park when we landed.

MRS K WARD-

16/02/2026

Easy drop off & short walk to airport

MRS E PUXTY-

16/02/2026

Excellent Service. Great to have late flight cover

MRS N BOCKING-

16/02/2026

Our return flight was delayed by 15 hours, but all handled super professionally. Signage a touch confusing/unclear, but we made it in the end.

MR J MINTER-

16/02/2026

Everything on time. Not much room at the welcome desk plus poor signing which can makes it difficult to easily drop off and pick up the car.

MR L COLE-

16/02/2026

Really smooth service and helpful customer experience

DR N CLARKE-

Maple Manor Parking Heathrow

15/02/2026

Great service everything was so perfect

MRS K STRETTON-

15/02/2026

Dropping the car off was good but in collection there was quite a wait despite ringing when our luggage arrived

MISS S HOPKINS-

15/02/2026

Collected car but lots of settings had been changed, heating, speed and temp, seating position and I don’t understand why the passenger seat setting has been changed.

MR N BIRKS-

Purple Parking Heathrow

15/02/2026

Parking was really easy. Staff pleasant and transfers timely. Airport Lounge was a complete and utter waste of money. Breakfast selection was dire!

MRS S FURNISS-

15/02/2026

First time we've used the Maple Meet and Greet at Heathrow T4 and it all went smoothly. Quick drop off, short walk to the terminal and on return the car arrived about 5 minutes after I phoned. Would use again.

MRS J PICKERING-

15/02/2026

Long wait for bus at arrival terminal, about 30 minutes. Bus was jam packed with nowhere to put luggage. Driver drove too fast really for the amount of people standing and luggage sat on bus floor.

MR T CARTER-

Purple Parking Heathrow

15/02/2026

Very smooth service and car arrived on time.

MR A LEWIS-

Maple Manor Parking Heathrow

15/02/2026

Level 4 parking at Heathrow T3 appeared to be closed, so having lugged our bags and ski kit up to level 4, we then had to get back in the lift to pick up the car. Level 5 was absolutely chock a block and it took ages to get on our way. Usually the meet and greet service is perfect but it came up a bit short this time.

MR T WILLIAMS-

15/02/2026

All went well Very easy Stress free Thank you

MR K HARL-

Purple Parking Heathrow

15/02/2026

Difficult to find the desk, especially on our return. There are three lift locations. I was handed the wrong keys on collection but that was swiftly corrected.

MRS S ELWORTHY-

15/02/2026

Directions to the car park did not work on the app. Post code not very accurate.

MR K BULLOCK-

15/02/2026

Everything good except for finding a place to park car to hand over keys on the way back same again car came back driver unable to park as no parking places we had to rush to put luggage in boot apart from this all good

MR M ALI-

15/02/2026

If seems a bit chaotic where cars are parked when delivered and when collected. Also clearer numbering of bays would be beneficial . We were unsure which bays we could use when we brought the car to level 4.

MRS C BLACKNELL-

15/02/2026

I always use Purple Parking. Professional, polite and your car is in safe hands in a secure area close to the airport. The shuttle buses are regular and convenient for the terminals.

MR P DARBY-

Purple Parking Heathrow

14/02/2026

Car available on time staff engaged with we're courteous and efficient

MR M DUNLOP-

14/02/2026

The meet and greet company MBW at Heathrow were so good. I had to return early from our trip as I had an accident and when I called them they were very kind and changed the booking without any issues. Also their staff at Heathrow T5 drop off were efficient and polite

MR R O'SULLIVAN-

14/02/2026

I found the office quite difficult to find ! and an improvement in actually where the booking in office is located as it took twice for me to go around the parking area to spot where it was located and clear signs on the way up to the parking level would be helpful otherwise the service and staff were very efficient and helpful.

MR D DAVIES-

Maple Manor Parking Heathrow

14/02/2026

All went to plan and smoothly

MRS B PINNOCK-

Purple Parking Heathrow

14/02/2026

Not very clear where check-in desk was on arrival.

MR G DARLINGTON-

14/02/2026

The bus driver how picked me up from terminal 5 could not folt him

MR R BARSBY-

Purple Parking Heathrow

14/02/2026

Everything went perfectly

MR N CANHAM-

14/02/2026

The whole process was very smooth and efficient. In particular, picking up our car on our return was perfect. We didn’t have to wait at all. We came out of the lift, were given the car keys and away we went. We have used other ‘meet and greet’ companies where we’ve had to wait much longer. We will definitely use this company next time.

MRS S SALMON-

14/02/2026

Good reliable service, I've used several times now. It would be nice to see the staff smile a bit and the bus wait can often feel a bit painful, but otherwise good.

MR J WOODWARD-

Purple Parking Heathrow

14/02/2026

Very easy to find, friendly staff, close to airport, very happy

MR L HOPWOOD-

Purple Parking Heathrow

14/02/2026

Easy to follow and use we regular use the process

MRS S MILES-

Purple Parking Heathrow

14/02/2026

This is now the third time we have used Purple Parking and will continue to use, so convenient, reasonably priced and easy to get to / from the airport

MRS S POWELL-

Purple Parking Heathrow

13/02/2026

I received precise directions to the car park - this avoided the nearby ULEZ. Checking in was effortless and the bus to the terminal was directly outside the office and ready to go. Instructions on arrival back into LHR were perfect. No issues whatsoever and would certainly use Maple again.

MR A ACTON-

13/02/2026

Drop off was nice and easy and when collecting car we had to wait about 5/10 mins.

MRS C HARWOOD-

13/02/2026

Easy drop off and car waiting on arrival - great service.

MR F DONNACHIE-

Maple Manor Parking Heathrow

13/02/2026

Not enough signs to show where need to go to park in the correct area. Had to park then re park. Good service though. Car ready and waiting.

MRS S GARNETT-

Maple Manor Parking Heathrow

13/02/2026

All went well apart from not returning the St Benedict medal I use as a key ring.

MR D BYRNE HILL-

13/02/2026

Very friendly and no problems at all

MR D BRACEY-

13/02/2026

Directions to car park didn’t match signage and was quite chaotic on arrival, however staff friendly and helpful and car was waiting on our return.

MRS S PENTONY-

13/02/2026

A bit of a wait for the coach on both way out and return plus a trip around each of the Heathrow terminals on the way back. Car drop off and return very swift though. Overall pretty good.

MR A BENNETT-

Purple Parking Heathrow

13/02/2026

No hitches. All went really well.

MRS E FRASER-

12/02/2026

Everything is perfect

MR R BULLEN-

12/02/2026

Directions to Terminal 5 were not accurate IMHO, but when we phoned we got excellent assistance to get us to meet point.

MR D MOODY-

12/02/2026

Clearer instructions as to that the check in desk is on level 4 in the far corner near lifts.

MRS L WATKINS-

12/02/2026

Well organised and efficient. Everything went smoothly and all information needed was clearly accessible through the app. The only reason I did not say it was perfect was due to a longer wait than i thought for my car to be returned to me. However, all the people involved were polite and professional.

MRS L SCOTT-

12/02/2026

Really easy and straightforward. All instructions were given and easy to follow. Competitively priced too.

MRS K DRING-

12/02/2026

We had an awful experience which was very stressful, we arrived early but had to wait 20-30 mins to be dropped off at the terminal. The driver didn’t help us place our luggage in the rack, there was no way I could have lifted a 22kg case and place it where I was supposed to. Then we had to rush to get our flight despite arriving at the parking point in good time. On the way back there was only 1 officer handing back keys, the queue was very long and he was very stressed. A horrible experience overall.

MRS H CHANA-

Purple Parking Heathrow

12/02/2026

Very efficient service. When we arrived and parked the car the reception staff booked it in, took the keys and the bus got us to the terminal about 15 minutes later. On return we waited no more than 10 minutes for the bus, the car was ready to drive away and we were out of the car park within 10 minutes.

MR P BRADBURY-