Reviews for the No 1 Lounge

Customer ratings and reviews

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Holiday Extras customers who booked the No 1 Lounge were asked if they would like to leave a rating and also any comments or feedback. Have a little read to get a picture of their experience.

Our customers rated No1 Lounge, on average, 8/10 (413 reviews).

Viewing reviews 251 - 300 of 413

Not enough food suitable for younger children

Mrs Grant, 05 Aug 2017

No1 Lounge, Terminal 3, Heathrow
4 out of 5

Excellent facilities and hospitality couldn't ask for anything more

Mr Canty, 01 Aug 2017

No1 Lounge, Terminal 3, Heathrow
5 out of 5

Everything was perfect!!

Mrs Greevy, 27 Jul 2017

No1 Lounge, Terminal 3, Heathrow
5 out of 5

The only problem was it was too busy and difficult to find two seats together.

Mrs Blackwell, 24 Jul 2017

No1 Lounge, Terminal 3, Heathrow
5 out of 5

Yes everything was as expected

Mr Abercrombie, 21 Jul 2017

No1 Lounge, Terminal 3, Heathrow
4 out of 5

everything was perfect the staff were very helpful and friendly will be back

Mr Ellis, 21 Jul 2017

No1 Lounge, Terminal 3, Heathrow
5 out of 5

A little more information on the facilities on arrival would have been helpful. I had to discover everything on my own.

Ms Holland, 20 Jul 2017

No1 Lounge, Terminal 3, Heathrow
3 out of 5

The T1 lounge was very comfortable and Staff were vert helpful and welcoming

Mrs Wrigley, 10 Jul 2017

No1 Lounge, Terminal 3, Heathrow
4 out of 5

Easy to use and value for money

Mr Hall, 05 Jul 2017

No1 Lounge, Terminal 3, Heathrow
4 out of 5

Very pleased with the facilities. Just nice to relax

Mr Morgan, 21 Jun 2017

No1 Lounge, Terminal 3, Heathrow
4 out of 5

a good experiance

Mr Hovell, 20 Jun 2017

No1 Lounge, Terminal 3, Heathrow
5 out of 5

Nice lounge, not the most comfortable seating. Quite busy so hard to accommodate a family of 5. Service was very good, food was nice. Kids loved the cinema and was able to eat there dinner in their. Would use it again.

Mr Yeomanson, 06 Jun 2017

No1 Lounge, Terminal 3, Heathrow
4 out of 5

I bought the package for the shower option as I had a hr flight with anhr layover at Heathrow, but they were broken and they didn't care Ito making alternate arrangements.

Mr Orpen-Lyall, 30 May 2017

No1 Lounge, Terminal 3, Heathrow, Champagne package
1 out of 5

All very good

Mr Cole, 30 May 2017

No1 Lounge, Terminal 3, Heathrow
5 out of 5

All good

Mr Green, 21 Apr 2017

No1 Lounge, Terminal 3, Heathrow
5 out of 5

Staff great , food good , clean and tidy

Mr Tombs, 19 Apr 2017

No1 Lounge, Terminal 3, Heathrow
4 out of 5

Staff were helpful. Could have been a better choice of food though.

Mrs Sprenger, 20 Apr 2017

No1 Lounge, Terminal 3, Heathrow
4 out of 5

Staff were helpful. Could have been a better choice of food though.

Mrs Sprenger, 20 Apr 2017

No1 Lounge, Terminal 3, Heathrow
4 out of 5

Yes great

Mrs Mcquade, 17 Apr 2017

No1 Lounge, Terminal 3, Heathrow
5 out of 5

Had to wait minutes before we could check in as there was only 1 person working and there was a big queque. So didn't have very much time in the lounge.Could only have a tiny bacon roll , had to pay if you wanted a cooked breakfast £8 on top is a bit of a rip off. No fresh fruit salad as stated.

Mrs Warren, 04 Apr 2017

No1 Lounge, Terminal 3, Heathrow
1 out of 5

Had to wait minutes before we could check in as there was only 1 person working and there was a big queque. So didn't have very much time in the lounge.Could only have a tiny bacon roll , had to pay if you wanted a cooked breakfast £8 on top is a bit of a rip off. No fresh fruit salad as stated.

Mrs Warren, 04 Apr 2017

No1 Lounge, Terminal 3, Heathrow
1 out of 5

Food was good and the service was excellent and very attentive. The furniture is in need of replacement and is showing its wear but is functional. Renewing the furniture would be easy and quick providing an instant facelift to the lounge. Quiet areas are exactly that and very peaceful and there are showers available for a nice freshen up having spent the night at the airport.

Mr Pearson, 09 Jan 2017

No1 Lounge, Terminal 3, Heathrow
4 out of 5

Drinks and staff good. Food poor. Fish finger sandwich was inedible.

Miss Gore, 26 Nov 2016

No1 Lounge, Terminal 3, Heathrow
3 out of 5

Perfect. Our time in the lounge made our four hour changeover very enjoyable

Mr Crookston, 19 Nov 2016

No1 Lounge, Terminal 3, Heathrow
5 out of 5

Very poor food selection. Tables reserved while others couldn't find seats together. Noisy

Mrs Price, 08 Nov 2016

No1 Lounge, Terminal 3, Heathrow
5 out of 5

lovely lounge, very friendly staff and excellent facilities.

Mr Carter, 02 Nov 2016

No1 Lounge, Terminal 3, Heathrow
4 out of 5

As ever reliable and efficient

Mrs Sisson, 31 Oct 2016

No1 Lounge, Terminal 3, Heathrow
5 out of 5

Everything went well, the staff were friendly and approachable. Lounge was nice and clean

Mrs Mcleish, 30 Oct 2016

No1 Lounge, Terminal 3, Heathrow
5 out of 5

Nice comfortable lounge, seats by the window were grubby and worn but ok. Good choice of food and drinks served pronto. Thanks.

Mr Cavell, 26 Oct 2016

No1 Lounge, Terminal 3, Heathrow
5 out of 5

It made all the difference to our holiday having a relaxing, hassle free time in the lounge

Ms Mctaggart, 20 Oct 2016

No1 Lounge, Terminal 3, Heathrow, Champagne package
5 out of 5

The lounge was very full and they were turning people away - so it was just as crowded as waiting in the airport!

Ms Muller, 17 Oct 2016

No1 Lounge, Terminal 3, Heathrow
1 out of 5

Too small, too few seats and therefore overcrowded. Noisy. Poor value. We are looking for quiet relaxed comfortable environment.

Mr Thomson, 20 Sep 2016

No1 Lounge, Terminal 3, Heathrow
1 out of 5

It was good.Staff friendly and helpful, good choice of snacks and drinks. only downside was it being too cramped and crowded, seating very close together.

Mr Edwards, 20 Sep 2016

No1 Lounge, Terminal 3, Heathrow
4 out of 5

Staff very helpful

Mrs Holley, 20 Sep 2016

No1 Lounge, Terminal 3, Heathrow
4 out of 5

Nice way to spend time relaxing before you fly.

Mrs Foley, 19 Sep 2016

No1 Lounge, Terminal 3, Heathrow
5 out of 5

Lounge was very busy and was put in a section away from main lounge felt segregated had to ask to be moved

Mrs Allen, 18 Sep 2016

No1 Lounge, Terminal 3, Heathrow
4 out of 5

I didn't like the lounge food was not good and the lounge was very crowded and was not comfortable.

Mr Roxburgh, 18 Sep 2016

No1 Lounge, Terminal 3, Heathrow
2 out of 5

Found it difficult to get a seat it was very busy

Ms Kearney, 12 Sep 2016

No1 Lounge, Terminal 3, Heathrow
4 out of 5

All went very smoothly, shown to one of the private rooms by a member of staff as it was not currently in use. Nice relaxed atmosphere away from the main terminal, great start to our holiday.

Mr Godwin, 29 Aug 2016

No1 Lounge, Terminal 3, Heathrow
5 out of 5

Worked well - just checked in and sat in quiet comfort until our flight was called. We helped ourselves to drinks and snacks and there was a light lunch of salad items being served as we arrived. Our flight was delayed so it was great to be able sit in cosy surroundings for the extra time.

Mrs Smith, 24 Aug 2016

No1 Lounge, Terminal 3, Heathrow
5 out of 5

As described and everything went to plan. Will use again next time.

Mr Gomm, 20 Aug 2016

No1 Lounge, Terminal 3, Heathrow
5 out of 5

The lounge was lovely and quite, the Menu was very basic and there should have been an explanation by the staff at reception what you Provided

Miss Humphreys, 19 Aug 2016

No1 Lounge, Terminal 3, Heathrow, Champagne package
5 out of 5

No seats available when we checked in, we had to wait approx twenty minutes to get seated. This is not Holiday extra's fault, but the management of the lounge need to get their act together.

Mr Sutherland, 13 Aug 2016

No1 Lounge, Terminal 3, Heathrow
3 out of 5

All very easy and smooth

Ms Wilkinson, 12 Aug 2016

No1 Lounge, Terminal 3, Heathrow
5 out of 5

The lounge was quite busy when we arrived and there was not enough room to sit together, but there were 2 areas which were reserved, but no one was there. The light breakfast from the menu was enjoyable, but the items one the buffet seemed a bit random, neither breakfast nor lunch.

Mrs Marshall, 07 Aug 2016

No1 Lounge, Terminal 3, Heathrow
4 out of 5

Everything went smoothly .Clean and comfortable enough facilities . Food was rather basic though.

Mrs Brodie, 01 Aug 2016

No1 Lounge, Terminal 3, Heathrow
5 out of 5

Possibly more chairs. But otherwise the best way to finish my hoilday

Mr Comb, 20 Jul 2016

No1 Lounge, Terminal 3, Heathrow
5 out of 5

A full complimentary breakfast - our flight was early and the bacon roll was quite small. The seating around the tables was a little uncomfortable.

Mrs Webster, 16 Jul 2016

No1 Lounge, Terminal 3, Heathrow
4 out of 5

Nice surroundings but very busy with kids running around making noise.

Mrs Poole, 15 Jul 2016

No1 Lounge, Terminal 3, Heathrow, Champagne package
4 out of 5

Fantastic and really started our trip wonderfully.

Mrs Reed, 01 Jul 2016

No1 Lounge, Terminal 3, Heathrow
5 out of 5

Viewing reviews 251 - 300 of 413