Holiday Extras customers who booked the No1 Lounge at Gatwick South Terminal were asked if they would like to leave a rating and also any comments or feedback. Have a little read to get a picture of their experience.
Viewing reviews 301 - 350 of 749
Was not up to our usual lounge expectations we have experienced at Manchester and Heathrow for a similar price. Limited self service buffet and ordering dishes idea (which took a long time to come) does not work. Tables were left uncleared. The lounge was busy and noisy. Would not bother with this one again and spend the money outside in the main airport area.
Mr Baker, 27 Jun 2017
No1 Lounge, South Terminal
2 out of 5
All as expected thank you very much
Mr Miles, 25 Jun 2017
No1 Lounge, South Terminal
5 out of 5
We travelled up to Gatwick from quite early so by the time we arrived we were ready to sit down have something to eat and a nice calming drink away from the hustle and bustle of a busy airport and that is just what we got. Unwind in comfort and get ready for the next leg of our journey. The food was lovely, hot or cold and any amount of drinks were available. Would not hesitate to use again.
Mrs Archer, 23 Jun 2017
No1 Lounge, South Terminal
5 out of 5
lounge was sooooo crowded and noisy, it was not the haven from the crowds I have enjoyed previously. People who had not booked were being allowed in. there was very little food accessible without ordering over the counter. did not compare favourably with previous visits to Gatwick Lounges - not going to use this particular one again.
Mrs Smith, 23 Jun 2017
No1 Lounge, South Terminal
3 out of 5
Yes, all staff very pleasant and helpful.
Mrs Russ, 22 Jun 2017
No1 Lounge, South Terminal
5 out of 5
I booked on the basis that you could relax & enjoy & have whatever we wanted from the alicated menu & bar. I felt the fee of £30 each was fare but on arrival the portions were small & I felt embarrassed when I ordered more. The staff made us feel we were being greedy when we had our second very small glass of preseco. Overall I was very disappointed. It was a luxury that I treated a friend to before our holiday & the whole experience was uncomfortable.
Mrs Craig, 21 Jun 2017
No1 Lounge, South Terminal
3 out of 5
service was excellent, food and drinks excellent. great location with views over the airport. lovely relaxed atmosphere before our holiday. thank you
Mr Scarborough, 20 Jun 2017
No1 Lounge, South Terminal
5 out of 5
excellent lounge excellent staff
Mr Tetlow, 20 Jun 2017
No1 Lounge, South Terminal
5 out of 5
Very busy, difficult to get a table and no room for our hand luggage.
Mr Phillips-Reid, 20 Jun 2017
No1 Lounge, South Terminal
3 out of 5
Just as described! Very good lounge facilities. Had a nice meal and drink before boarding our flight feeling very relaxed.
Mr Somers, 19 Jun 2017
No1 Lounge, South Terminal
5 out of 5
Love starting out trip at No.1 lounge. Starts the holiday of hassle free.
Mrs Cairnduff, 17 Jun 2017
No1 Lounge, South Terminal
5 out of 5
Excellent experience. Staff are halpful and facilities are first class. An oasis of calm in the hustle and bustle of Gatwick.
Mr Turpin, 18 Jun 2017
No1 Lounge, South Terminal
5 out of 5
The facilities cannot accommodate easily during busy periods.
Mr Gibson, 17 Jun 2017
No1 Lounge, South Terminal
5 out of 5
All was good, could improve on food selections and hot food meal sizes.
Miss Davies, 02 Jun 2017
No1 Lounge, South Terminal
4 out of 5
All was good, could improve on food selections and hot food meal sizes.
Miss Davies, 02 Jun 2017
No1 Lounge, South Terminal
4 out of 5
Could do with bit more space between seats but nice not having to fight for a chair.
Mrs Berryman, 25 May 2017
No1 Lounge, South Terminal
5 out of 5
Could do with bit more space between seats but nice not having to fight for a chair.
Mrs Berryman, 25 May 2017
No1 Lounge, South Terminal
5 out of 5
Staff on duty were attentive and polite also had time for a quick general conversation which was nice. Facilities were very good and a nice selection of food on offer. Many thanks
Mr Appleby, 20 May 2017
No1 Lounge, South Terminal
5 out of 5
Staff on duty were attentive and polite also had time for a quick general conversation which was nice. Facilities were very good and a nice selection of food on offer. Many thanks
Mr Appleby, 20 May 2017
No1 Lounge, South Terminal
5 out of 5
Will never use your lounge again. Total waste of £60.When we arrived we could not find 2 seats together.We did find 2 seats away in a corner.The food on offer was poor both in quality and selection. If you were only interested in drinking then maybe this was worthwhile.If you were only interested in food and a quiet place to sit this was totally inadequate. There was an area called the "library" which we took to be a quiet area. The lighting was so poor it was impossible to read.we usually use the Aspire lounge in the north terminal. it would be worthwhile taking the train there rather than endure 3 hours in your "No1" lounge. Not a good experience never to be repeated.I look forward to you publishing my comments.
Mr Telfer, 19 May 2017
No1 Lounge, South Terminal
1 out of 5
Very good lounge will use again
Mr Finn, 19 May 2017
No1 Lounge, South Terminal
5 out of 5
Lounge isn't a lounge. There are no sofas or segregated areas to read in. Prefer the aspire lounge in the north terminal. Drinks were also very small.
Mr Weston-Brown, 16 May 2017
No1 Lounge, South Terminal
1 out of 5
Lounge isn't a lounge. There are no sofas or segregated areas to read in. Prefer the aspire lounge in the north terminal. Drinks were also very small.
Mr Weston-Brown, 16 May 2017
No1 Lounge, South Terminal
1 out of 5
The staff were excellent, very engaging at the bar.
Mr Hand, 10 May 2017
No1 Lounge, South Terminal
5 out of 5
Very pleasant staff. Food choice poor.example,a bacon sandwich was just that,a dry bun with dry bacon,poor presentation.
Mr Kirk, 11 May 2017
No1 Lounge, South Terminal
1 out of 5
Very pleasant staff. Food choice poor.example,a bacon sandwich was just that,a dry bun with dry bacon,poor presentation.
Mr Kirk, 11 May 2017
No1 Lounge, South Terminal
1 out of 5
had a lovely 3 hrs in the lounge .food and drink good
Mrs Marshall, 07 May 2017
No1 Lounge, South Terminal
5 out of 5
had a lovely 3 hrs in the lounge .food and drink good
Mrs Marshall, 07 May 2017
No1 Lounge, South Terminal
5 out of 5
Never booked the lounge at Gatwick. In fact have only flown once from Gatwick and that was last year
Mr Fingland, 01 May 2017
No1 Lounge, South Terminal
1 out of 5
It was very busy and apart from a table there was no where comfortable to sit and relax. Bar staff ( young guy) gave the impression he couldn't care less about the customer and found him really abrupt. For the price I wasn't overly impressed. The female waitress was lovely and she kept the lounge very clean and tidy. She was a credit to the lounge.
Miss Bartlett, 28 Apr 2017
No1 Lounge, South Terminal
3 out of 5
Everything went very smoothly. Staff were great. Very relaxing place to spend a few hours before our flight.
Mr Harrison, 24 Apr 2017
No1 Lounge, South Terminal
5 out of 5
It was too busy we struggled to find somewhere to sit. Also, no children's area.
Mrs Hassan, 15 Apr 2017
No1 Lounge, South Terminal
4 out of 5
Crowded, uncomfortable, noisy and scruffy. I have made a formal complaint via your customer service.
Mrs Simms, 09 Apr 2017
No1 Lounge, South Terminal
1 out of 5
Selection of food slightly limited. We're very accommodating when flight was delayed by 2 hours.
Mrs Armitage, 04 Apr 2017
No1 Lounge, South Terminal
4 out of 5
Always difficult to have much to choose as gluten free
Mrs Stark, 28 Mar 2017
No1 Lounge, South Terminal
4 out of 5
Always difficult to have much to choose as gluten free
Mrs Stark, 28 Mar 2017
No1 Lounge, South Terminal
4 out of 5
Over crowded, no where to sit. Noisy, place looked messy and untidy. Was certainly not value for money. Will never use your facilities in the future.
Mr Jenkinson, 24 Mar 2017
No1 Lounge, South Terminal
1 out of 5
More choice of gluten Free foods. Everything else was very good.
Mrs Breden, 10 Jan 2017
No1 Lounge, South Terminal
5 out of 5
I found it very good. I never give out of. I had no trouble in entering, some did for some reason. I had a full breakfast, and relaxed before my flight.
Mr Waters, 11 Jan 2017
No1 Lounge, South Terminal
4 out of 5
All good
Mr Delaney, 08 Dec 2016
No1 Lounge, South Terminal
4 out of 5
They did not have any lager at all. No draft and no bottles. That is all we like to drink to relax before flying
Mr Mcdermott, 04 Dec 2016
No1 Lounge, South Terminal
1 out of 5
Had a great time at Gatwick lounge. Meals are very small so you neede to order a couple. Cheese and crackers are a very small portion. Great choice in drinks.
Mrs Daniels, 26 Nov 2016
No1 Lounge, South Terminal
5 out of 5
All good
Ms Sharkey, 27 Nov 2016
No1 Lounge, South Terminal
5 out of 5
Excellent service booking #1 Lounge at LGW S. Made all the difference to the outward journey.
Mr Bernard, 29 Nov 2016
No1 Lounge, South Terminal
5 out of 5
Lack of variety of hot food, too many children should have been for adults only
Mr Smith, 18 Nov 2016
No1 Lounge, South Terminal
3 out of 5
The service was great and a nice relaxing start to the holiday thank you
Mr O'hara, 19 Nov 2016
No1 Lounge, South Terminal
5 out of 5
Pleasant service.
Mr Oluwole, 06 Nov 2016
No1 Lounge, South Terminal
4 out of 5
Excellent service.
Mr Woods, 06 Nov 2016
No1 Lounge, South Terminal
5 out of 5
The lounge was the perfect start to our hoilday celebration, my wife has now requested that we book a lounge for all future flights.
Mr Street, 05 Nov 2016
No1 Lounge, South Terminal
5 out of 5
Very comfortable lounge with very professional staff
Mr Spicer, 01 Nov 2016
No1 Lounge, South Terminal
5 out of 5
Viewing reviews 301 - 350 of 749