Holiday Extras customers who booked the No1 Lounge at Gatwick South Terminal were asked if they would like to leave a rating and also any comments or feedback. Have a little read to get a picture of their experience.
Viewing reviews 551 - 600 of 749
Poor selection of food, over-crowded, additional costs not previously advised AND expensive! Generally very poor .... North Terminal lounges, BA lounge and Virgin Lounge are all far better.
Mr Loomes, 18 Sep 2015
No1 Lounge, South Terminal
1 out of 5
Selection of food very poor. Seating very uncomfortable. Bacardi was unavailable Expensive !!!. Servis air much better value
Mr Taylor, 17 Sep 2015
No1 Lounge, South Terminal
1 out of 5
Ordered snacks could be a little more substantial
Mrs Johnstone, 15 Sep 2015
No1 Lounge, South Terminal
4 out of 5
Bit slow on bringing food but other than that can't fault it Well worth the £50
Mr Withycombe, 13 Sep 2015
No1 Lounge, South Terminal
4 out of 5
all as expected
Mr Clark, 07 Sep 2015
No1 Lounge, South Terminal
4 out of 5
The facilities, staff, food and drink were all of a high standard - great value all round, thank you for your hospitality
Ms Johnston, 06 Sep 2015
No1 Lounge, South Terminal
5 out of 5
Everything was fine, we had a reserved table and we had food, drink and wifi access
Mrs Campbell, 21 Jul 2015
No1 Lounge, South Terminal
4 out of 5
I booked this lounge because I prefer to start my holidays in a calm environment where I don't have to queue for a drink or snack. The lounge fitted my needs exactly.
Mrs Gatehouse, 15 Jul 2015
No1 Lounge, South Terminal
5 out of 5
Very poor selection of food available. Ineffective air conditioning and terrible layout. We did not feel comfortable or welcomed at all.
Mr Thornton, 16 Jul 2015
No1 Lounge, South Terminal
1 out of 5
yes all very good and comfortable a few noisy children at first but this may be because the longe was being used by others as the lounge was being shared, as stated outside on the board.
Mrs Fletcher, 06 Jul 2015
No1 Lounge, South Terminal
5 out of 5
we had to wait quite a while and prefer to seat were I wanted to and get up down for stuff myself had to wait every time went up,cos staff was busy chatting not serving..
Mrs Ash, 05 Jul 2015
No1 Lounge, South Terminal
1 out of 5
Everything went smoothly. Refreshments were good. Staff very helpful.
Mrs Cataldo, 01 Jul 2015
No1 Lounge, South Terminal
5 out of 5
It was a day and time when it was very busy Full bookings due to late departures. staff very good under pressing circumstances. Kitchen not able to cope with orders. we only just managed to obtain our meals before we had to rush off to get our flight.
Mr Clarke, 29 Jun 2015
No1 Lounge, South Terminal
4 out of 5
Cramped crowded conditions with poor service. Did not stay long.
Mr Arnold, 30 Jun 2015
No1 Lounge, South Terminal
2 out of 5
It all ran very smoothly, and all the staff were very pleasant and helpful
Mr Simpkins, 30 Jun 2015
No1 Lounge, South Terminal
5 out of 5
We were pleased that the lounge was booked as it was nice to be able to relax there rather than in the airport. Definitely worth doing when you know there will be a long flight ahead.
Mr Draper, 30 Jun 2015
No1 Lounge, South Terminal
5 out of 5
Better choices on the bistro menu
Mrs Rondel, 28 Jun 2015
No1 Lounge, South Terminal
5 out of 5
Very clean. The gentleman behind the bar was very friendly but the rest of the staff needed to smile! The hot food we ordered wasn't really edible, mine certainly hadn't been cooked properly. It might just have been a bad day so would still book again - it was certainly more relaxing than being sat in the airport
Mr Bye, 27 Jun 2015
No1 Lounge, South Terminal
4 out of 5
100% perfect
Mr Dale, 27 Jun 2015
No1 Lounge, South Terminal
5 out of 5
Great way to start your holiday. Only issue we had was our food order got lost somehow. We waited about 40 minutes then had to rush to eat it and mine was more or less cold. I assume they left it out and forgot to give it to us.
Mrs Macdonald, 25 Jun 2015
No1 Lounge, South Terminal
5 out of 5
Not very happy,it was too crowded,services could have been better,servis air lounge was much better,lets hope in summer months for improvements.
Mr Rocca, 16 Jun 2015
No1 Lounge, South Terminal
2 out of 5
Gatwick Lounge is too small with insufficient seating.
Mr Gibson, 17 Jun 2015
No1 Lounge, South Terminal
3 out of 5
All was pretty much as described, staff were very helpful. Booking procedures need to be reviewed, many people were turning up at reception with the belief that they could enter the lounge but were turned away due to the lounge being full.
Mr Baldwin, 15 Jun 2015
No1 Lounge, South Terminal
4 out of 5
Very nice food and drinks.Nice and quiet. I would appreciate if I, the first time I visited you, was introduced by staff to understand what was included in the price. I didn´t get that at first.
Mrs Rosengr, 15 Jun 2015
No1 Lounge, South Terminal
5 out of 5
Everything was perfect
Miss Pettit, 14 Jun 2015
No1 Lounge, South Terminal
5 out of 5
Good location, we could all watch the planes land and take off. It was a nice friendly atmosphere.
Mrs Read, 14 Jun 2015
No1 Lounge, South Terminal
5 out of 5
Everything was very good.
Ms Rae, 12 Jun 2015
No1 Lounge, South Terminal
5 out of 5
Too many reserved areas this time. Felt second class
Mrs Willington-Mace, 08 Jun 2015
No1 Lounge, South Terminal
5 out of 5
The lounge was very busy so available seating was difficult to find.
Dr Brooks, 08 Jun 2015
No1 Lounge, South Terminal
4 out of 5
All other lounges were closed. This lounge was busy, and staff were very poor. Could not manage extra people. I ordered a v&t, and a g&t, asked which is which, reply was "I don't know". !!!!
Mr Lawson, 07 Jun 2015
No1 Lounge, South Terminal
3 out of 5
Everything was perfect. Food was good, staff were friendly, it was very clean and relaxing in there.
Miss Gale, 03 Jun 2015
No1 Lounge, South Terminal
5 out of 5
After using the V lounge in the past, there is no comparison. Your food,service and customer care was simply not good enough. Toilets in public concourse were far better. You require it to be more exclusive with better facilities and staff.
Mr Page, 28 May 2015
No1 Lounge, South Terminal
1 out of 5
Your service was as usual excellent. However, we prefer the Aspire Lounge at Gatwick which unfortunately was not available. Food disappointing but that was down to my choice! Waitress service first class.
Mrs Dinsdale, 28 May 2015
No1 Lounge, South Terminal
4 out of 5
Polite and very efficient and most importantly happy smiling faces
Mr Rood, 28 May 2015
No1 Lounge, South Terminal
5 out of 5
The lounge didn't open on time, we had to queue for a while to get in and the two unisex toilets were insufficient and dirty. Not worth the money and would've been better off not using the lounge.
Mr Martin, 25 May 2015
No1 Lounge, South Terminal
1 out of 5
A good lounge but nothing spectacular. We have used better lounges elsewhere, however it was very comfortable.
Mr Whitby, 24 May 2015
No1 Lounge, South Terminal
3 out of 5
unhelpful staff, no seating, seats that were being used weren't comfortable and relaxing. The size of the "meal" they served was a joke. Stressful start to my holiday and I could not get a refund as I did not book through them. Had to wait for seats to become available to use them. Had our free meal and dry croissant and left to use the more comfortable seats in the airport where it was less crowded. What a waste of money. So disappointing.
Mrs Davis, 24 May 2015
No1 Lounge, South Terminal
1 out of 5
Very crowded for most of our visit. Food and drinks good, though.
Mr Wilson, 17 May 2015
No1 Lounge, South Terminal
3 out of 5
I've used a lot of these lounges and this is by far the WORST one I have used in the UK and second worst globally. All the facilities were there but only just. Their business model is cearly one of cheapskating. Slow, young and unknowledgable staff, very little and poor self service, very crowded. Even served items were poor. Wine portions were small and not chilled. When ordering lamb kofta, expected more than just one kofta! Would not use them again, and would not recommend them.
Mr Brannigan, 16 May 2015
No1 Lounge, South Terminal
1 out of 5
Yes very helpful
Mrs Campbell, 09 May 2015
No1 Lounge, South Terminal
5 out of 5
The staff were very polite and helpful.
Mr Hanks, 25 Apr 2015
No1 Lounge, South Terminal
5 out of 5
Yes, staff very helpful.
Ms Hurst, 17 Apr 2015
No1 Lounge, South Terminal
5 out of 5
Everything was more than I expected, I will be booking this all the time now.
Mrs Thompson, 16 Apr 2015
No1 Lounge, South Terminal
5 out of 5
Yes, staff very helpful.
Ms Hurst, 16 Apr 2015
No1 Lounge, South Terminal
2 out of 5
Everything as described. Good value and would use again.
Mr Weight, 14 Apr 2015
No1 Lounge, South Terminal
5 out of 5
Yes everything went smoothly. Just the lounge was a bit to packed and hard to find a seat.
Mrs Rodford, 12 Apr 2015
No1 Lounge, South Terminal
5 out of 5
All great just not enough time to enjoy it.
Ms Rea, 05 Mar 2015
No1 Lounge, South Terminal
5 out of 5
All went very smoothly, facilities just as described.
Mrs Mcisaac, 28 Jan 2015
No1 Lounge, South Terminal
5 out of 5
Airport lounges are a great way to escape the hustle and bustle but it seems the quality of food is rather lacklustre. Also, the lounge toilet facilities were very disappointing.
Mr Radford, 06 Dec 2014
No1 Lounge, South Terminal
3 out of 5
Yes the facilities were as you described and the staff were exceptionally helpful
Mr Read, 14 Nov 2014
No1 Lounge, South Terminal
5 out of 5
Viewing reviews 551 - 600 of 749