Holiday Extras customers who booked the No1 Lounge at Gatwick South Terminal were asked if they would like to leave a rating and also any comments or feedback. Have a little read to get a picture of their experience.
Viewing reviews 1 - 50 of 749
Decent selection of food and drinks. Lovely space away from the crowds. Would likely re-book
Mrs Kemp, 20 Sep 2022
No1 Lounge, South Terminal
4 out of 5
I had a very pleasant couple of hours in the No 1 lounge at Gatwick South Terminal. Everything was as described, and the hot food was very nice.
Ms Bagley, 20 Sep 2022
No1 Lounge, South Terminal
5 out of 5
Well organised plenty to choose from comfortable seats (plate size could do with going up a notch) staff did there job although not over welcoming
Mrs Phillips, 19 Sep 2022
No1 Lounge, South Terminal
1 out of 5
Brilliant holiday lounge Gatwick and fast pass, great service and great price .Lovely check in and pleasant staff
Mr Wilkinson, 17 Sep 2022
No1 Lounge, South Terminal
5 out of 5
The food and drinks in the lounge were good and there was plenty of choice. The staff were friendly and helpful and they did their best to keep the lounge clean during our time in there. Unfortunately the lounge was very overcrowded and we struggled to find a seat. There were bags left on chairs and tables that people were reserving whilst not sat there. It was very noisy As my son struggles with crowds and loud busy places we booked the lounge as it was advertised as calm and relaxing space so we were disappointed. we had to wait for an hour before we could find a corner to sit in without sharing a table with others. I feel that there should be lower limits for people booking the lounge as our experience was not as advertised.
Mrs Jeffrey, 13 Sep 2022
No1 Lounge, South Terminal
4 out of 5
We have always used the lounge pre covid …. It’s great to be back..
Mrs Mcgrory, 12 Sep 2022
No1 Lounge, South Terminal
5 out of 5
Wonderful service. Good food (shame there wasn’t any toast).
Mrs James, 09 Sep 2022
No1 Lounge, South Terminal
5 out of 5
It was messy and untidy and kids running about and all up with feet on the seats.
Miss Hurr, 09 Sep 2022
No1 Lounge, South Terminal
2 out of 5
We arrived midafternoon and the lounge looked like a school canteen. It had obviously been very busy. It quietened down considerably, and the staff set about clearing up quickly. The staff were friendly and very hard working. It is a comfortable and well-designed lounge with great views of the runway.
Mr Godwin, 08 Sep 2022
No1 Lounge, South Terminal
4 out of 5
On arrival tables were all dirty and covered in plates and glasses, we had to find someone to clear one for us. Bar service was painfully slow and staff did not seem at all happy. Food was okay. It was quiet and relaxing though.
Mrs Webb, 05 Sep 2022
No1 Lounge, South Terminal
4 out of 5
This lounge was more like a school canteen. There was no available seating so we had to sit in the "Library area".
Mr Brown, 05 Sep 2022
No1 Lounge, South Terminal
1 out of 5
We had to make two separate online bookings as there were seven in our party. However there were tables reserved for “large parties” in the lounge. It would make more sense to allow large parties to book online lessons and not have to call.
Mr Jones, 04 Sep 2022
No1 Lounge, South Terminal
3 out of 5
The food is rubbish as is the pumped ales
Mr Gilding, 26 Aug 2022
No1 Lounge, South Terminal
1 out of 5
The staff who spoke with me were very helpful especially so when our flight was changed from Heathrow to Gatwick and there changed the booking did the paperwork/ computer work and we were able to enjoy the start of our holiday stress free .
Mrs Leonard, 17 Aug 2022
No1 Lounge, South Terminal
5 out of 5
Book early to avoid disappointment, was very busy. Lovely food, great drinks choice, staff super friendly and helpful. A very relaxing start to the holiday and we’ll worth the money.
Mrs Owen, 11 Aug 2022
No1 Lounge, South Terminal
5 out of 5
Lounge was very busy - only taking pre bookings and we struggled to get a seat as a 4. Food was ok, drink service was at the bar and quick. Overall, a good experience
Mrs Breheny, 11 Aug 2022
No1 Lounge, South Terminal
4 out of 5
Had a long queue at the bar, had to wait over 45 minutes for food even though it was self service
Mrs Sloman, 11 Aug 2022
No1 Lounge, South Terminal
2 out of 5
A perfect an relaxing start to your holiday with a good choice of food and drinks and very helpful staff, great view over the runway
Mr Spittle, 08 Aug 2022
No1 Lounge, South Terminal
5 out of 5
Lounge was brilliant, 3rd time we have booked this and will definitely do it again.
Mrs Malone, 08 Aug 2022
No1 Lounge, South Terminal
5 out of 5
Easy to use and helpful Customerservice
Mr/S Robery, 06 Aug 2022
No1 Lounge, South Terminal
5 out of 5
Pointless purchase - premium security was a scam as we were travelling with children we were able to go left at security and fast track for free, there was no mention of this when booking, just happily took our money. The lounge was a waste of time as they were changing the food over for the full duration we were there, so we were unable to eat anything, took 45 minutes to get a glass of water.
Mr Glover, 05 Aug 2022
No1 Lounge, South Terminal
1 out of 5
Lovely lounge. Difficult to find a seat. Staff very pleasant. Little disappointed in food.
Mrs Thompson, 04 Aug 2022
No1 Lounge, South Terminal
5 out of 5
Due to the chaos at Gatwick checkin we only managed to get around 20 minutes in the lounge. Even though we arrived over 3 hours before our flight was due to leave. The lounge was fine, but with current Gatwick check in performance, not worth it.
Mr Smith, 03 Aug 2022
No1 Lounge, South Terminal
2 out of 5
We arrived at 11am and the breakfast was not very tasty at all.
Miss Webb, 02 Aug 2022
No1 Lounge, South Terminal
2 out of 5
Trying to get a refund as the lounge was closed is becoming a bit of a nightmare
Mrs Turner, 02 Aug 2022
No1 Lounge, South Terminal
1 out of 5
No. I’ve made a complaint and awaiting your response.
Miss Stevens, 26 Jul 2022
No1 Lounge, South Terminal
1 out of 5
Excellent lounge, good choice of food and drink. Plenty of seating areas. A very relaxing wait for flight. Would definitely use a lounge again.
Mrs Traylor, 20 Jul 2022
No1 Lounge, South Terminal
5 out of 5
Good to have a lounge that was not too busy and good breakfast to make the journey less stressful to start . Clear signs in the terminal.
Mr Easton, 09 Jul 2022
No1 Lounge, South Terminal
5 out of 5
When we arrived at the Lounge in Cancun airport, we were refused entry because although we had the e-mail from you confirming our booking, the lounge required some other entry form which had not been sent to us by yourselves. After much discussion and delay we were told that they would allow us entry this time but next time if we didn't have the form we would be denied entry. The lounge seemed quite pleasant and clean. However, the food was sub-standard. I ordered a sandwich and when it arrived it reminded me of the old British Rail version - stale and curling at the edges. My wife ordered Crudities but they didn't arrive at the same time as my food. We had to ask twice for the order. When it arrived, the crudities consisted of a couple of full sized carrots cut in half and two sticks of celery with a very small plastic pre packed tub of Humus. The drinks were fine. We were extremely disappointed with the quality and felt that it was very poor value for money, especially when we compare it to the No1 lounge at Gatwick.
Mr Scott, 09 Jul 2022
No1 Lounge, South Terminal
1 out of 5
It is like a little bit of heaven inside Gatwick south
Mrs Rapson, 06 Jul 2022
No1 Lounge, South Terminal
5 out of 5
Everything went very smoothly and lounge facilities were as described
Mrs Adley, 29 Jun 2022
No1 Lounge, South Terminal
5 out of 5
I have written a complaint to you. Staff certainly not helpful. Overseeing person not good at all, young staff running round like headless chickens. Facilities certainly NOT as described.
Mrs Owen, 29 Jun 2022
No1 Lounge, South Terminal
1 out of 5
Excellent service . No complications
Mrs Thomas, 27 Jun 2022
No1 Lounge, South Terminal
5 out of 5
Everything went to plan, so easy to use bag drop at Gatwick evening before our flight, easy and helpful meet and greet team and the lounge we booked was great( although don’t arrive early even if you get an email from holiday extras to say you can because they will not let you in)
Mrs Robinson, 25 Jun 2022
No1 Lounge, South Terminal
5 out of 5
The Lounge was filthy, tables smeared, slopped foods, crusty serving spoons, dusty and unclean. Sink basins blocked and dirty toilet seats, food choices and seating are limited. Only positive was not in the main airport
Ms Parry, 18 Jun 2022
No1 Lounge, South Terminal
2 out of 5
Very crowded lounge, could not find atable to sit at
Mrs Burke, 19 Jun 2022
No1 Lounge, South Terminal
1 out of 5
At 5 am the food was cold, short staffed, a total waste of money
Mrs Cowell, 17 Jun 2022
No1 Lounge, South Terminal
1 out of 5
We were delayed in checked in for 2 and half hours . so when we got to the lounge it was a very quick cup of coffee for my husband and myself , there was No food at all no sugar for our coffees, noticed dirty plates and glasses on every table .I do understand that everywhere is short staff but to pay £60 for a lounge just to have a coffee it's the most expensive coffee that we have had , then to see that there was no food we were very disappointed .
Mrs Greeves, 14 Jun 2022
No1 Lounge, South Terminal
1 out of 5
Staff helpful but very crowded
Mrs Stephenson, 11 Jun 2022
No1 Lounge, South Terminal
5 out of 5
We loved using the app to change our booking last minute .. such a breeze. At twilight check I'm at the automotive we realised we had booked the wrong app.. a couple of clicks later we have changed from north to South terminal...all whislt getting the best price and peace of mind
Miss De-Zille, 10 Jun 2022
No1 Lounge, South Terminal
5 out of 5
The lounge was as expected and was as good as promised. The facilities were excellent. The staff were helpful, efficient and professional.
Mr Wilson, 05 Jun 2022
No1 Lounge, South Terminal
5 out of 5
Yes, as always, all went well
Mr Gibson, 31 May 2022
No1 Lounge, South Terminal
5 out of 5
Extremely busy. Only one person serving at the bar causing long queues.
Mrs Milward, 30 May 2022
No1 Lounge, South Terminal
3 out of 5
The lounge was very nice however the food choice was limited. We had had a bigger choice at other lounges.
Mr Brightman, 29 May 2022
No1 Lounge, South Terminal
4 out of 5
Limited food available on the day, no bacon also quality of available food was poor
Mr Park, 30 May 2022
No1 Lounge, South Terminal
3 out of 5
We received a warm welcome on arrival. Good selection of food and drink. Clean and staff were prompt to clear plates. Friendly and pleasant staff. Only criticism: bacon wasn’t very hot.
Mrs Matthews, 27 May 2022
No1 Lounge, South Terminal
5 out of 5
Facilities were limited, no draught beers available , tables dirty and not cleaned, food selection poor
Mr Bennett, 24 May 2022
No1 Lounge, South Terminal
3 out of 5
It was very organised and the staff were helpful and friendly
Miss Franklin, 20 May 2022
No1 Lounge, South Terminal
5 out of 5
Everything went very smoothly and to our complete satisfaction
Mrs Cooke, 19 May 2022
No1 Lounge, South Terminal
5 out of 5
It was very organised and the staff were helpful and friendly
Miss Franklin, 19 May 2022
No1 Lounge, South Terminal
1 out of 5
Viewing reviews 1 - 50 of 749