Holiday Extras customers who booked the No1 Lounge at Gatwick North Terminal were asked if they would like to leave a rating and also any comments or feedback. Have a little read to get a picture of their experience.
Viewing reviews 201 - 250 of 1559
We booked No1 lounge
Mr Bland, 16 May 2022
No1 Lounge, North Terminal
5 out of 5
We got there nice and early and was welcomed we had a good breakfast and a few drinks, it was a lovely start to our holiday
Mrs Smith, 16 May 2022
No1 Lounge, South Terminal
5 out of 5
Airport lounge idea of children's food was “there’s a bowl of crisps on the table” had to leave early and buy a meal deal
Miss Mundy, 13 May 2022
No1 Lounge, North Terminal
1 out of 5
Would say NOT TO BOOK THROUGH HOLIDAY EXTRAS. Originally booked the Aspire lounge. Checked booking day before holiday to find lounge cancelled. Then had to rebook No 1 lounge. Why didn’t Holiday Extras just transfer the booking?
Mr Fox, 12 May 2022
No1 Lounge, South Terminal
4 out of 5
Even though we booked the lounge for three hours before the flight, we were still only able to stay for less that two hours because of boarding, the service was not great and the 'hot' food was lukewarm at best , the area where you could have yogurt and fruit was not cleaned down and there wasn't an option to use clean spoons or wipe down with a wipe. I'm not sure that I would book again as felt it was very poor value for money.
Mrs Bevan, 11 May 2022
No1 Lounge, South Terminal
3 out of 5
This was not a good experience. I have visited the lounge before but this time it was what can only be described as "horrendous". There was a small selection of food none of which my Partner was able to eat as there was nothing to his taste. I totally understand that you cannot cater for everyone individually but more of a choice would have been nice rather than just what I describe as foreign food. On our prior visit there was a choice of sandwiches available but not this time. The bar service was absolutely terrible. After queuing for about 20 minutes i finally reached the bar only to be told that they had run out of Coke and Beer. It was not an ideal start to the holiday. The idea of booking the lounge is to be able to relax and be stress free prior to flying but this did not happen.
Mrs Long, 11 May 2022
No1 Lounge, North Terminal
1 out of 5
everything went smoothly
Mr Reid, 10 May 2022
No1 Lounge, North Terminal
5 out of 5
Booked Gatwick lounge with a 10% discount through you. Lovely start to our holiday, definitely recommend.
Mrs Brown, 09 May 2022
No1 Lounge, South Terminal
5 out of 5
Lounge not good value, no proper bacon, minute plates, crowded and a poor atmosphere although I would complement the staff who worked hard even though they were short handed
Mr Mckee, 09 May 2022
No1 Lounge, South Terminal
3 out of 5
The lounge is not like our last two visits. Short-staffed so long ques for the bar. Barman very abrupt Long wait for breakfast then slow to arrive. Bacon was more fat than bacon. No magazines No newspapers Will we use it again in September and December, probably not!! Very dissapointed.
Mr Millar, 09 May 2022
No1 Lounge, North Terminal
1 out of 5
Well firstly the staff in the lounge when asked if there was something wrong with the aircon informed us that if it was to hot then too move to another area of the lounge, however the lounge was very busy and a mother and child had occupied the whole of the sports lounge area to herself. I must say I have never been in a lounge with so many children running around. One of the main reasons I booked the lounge was to be away from the noise.
Mr Ahauke, 09 May 2022
No1 Lounge, South Terminal
1 out of 5
I’ve already written to you and have yet to receive a response, 2 weeks ago
Mr Purvis, 09 May 2022
No1 Lounge, South Terminal
1 out of 5
Lounge was very clean and airy. Good food inc a hot breakfast and fresh fruit salad and yoghurt , cereal etc all self service. Bar selection looked good although didn’t use. Did get fairly busy but enough space for everyone. People were being turned away who hadn’t booked. It was a Saturday morning. Could do with more toilets.
Mrs Ringer, 09 May 2022
No1 Lounge, South Terminal
5 out of 5
Food was poor and felt like a canteen. The library was nice a bit more like I would have expected from an airport lounge
Mr House, 08 May 2022
No1 Lounge, North Terminal
3 out of 5
Food selection was not good and the quality was terrible. Only cheese and biscuits edible. The bar had run out of gin and no lager on tap and only one bottle brand and this is 13:00 and barman said lager will run out soon. Next time I’ll spend my money in weatherspoons.
Mr Stone, 07 May 2022
No1 Lounge, North Terminal
1 out of 5
The staff were fine although didn’t seem to have any kind of management to make them replace food plates and clear tables quickly. The bar had a mile long queue, the food was basic and the tables were dirty
Mr/S Parker, 06 May 2022
No1 Lounge, North Terminal
1 out of 5
Excellent choice of food and drink - better than the BA lounge as friends we were travelling with were in there. Facilities very clean and staff helpful.
Miss Candy, 02 May 2022
No1 Lounge, South Terminal
5 out of 5
I booked a 4.15 arrival into the lounge, but the confirming email showed 5.15. When I went through the "Change" process it said the booking was 4.15, but the email still said 5.15. You have no contact number. so unimpressed!
Mr/S Henniker-Smith, 02 May 2022
No1 Lounge, North Terminal
1 out of 5
I don’t feel the lounge was value for money and we had to queue a long time to get in at opening time due to only one member of staff checking people into the lounge
Miss Richards, 30 Apr 2022
No1 Lounge, North Terminal
4 out of 5
There were no tables available and overbooked. Noisy and nothing like any lounge I have been in before. When you could get a table they were only small coffee tables. Eatimg breakfast off them was virtually impossible and not fair for our 5 year old daughter. Really poor experience.
Mr Hunt, 30 Apr 2022
No1 Lounge, South Terminal
1 out of 5
Dear Sir/Madam, Re FDTKW6 On Monday 18 April, my family and I returned to collect my car at LGW to find the car not ready for collection at the contracted time. I was promised a full refund of the £181.80 I paid under your no- wait guarantee. I have not yet received this. Please advise. Yours sincerely, James Nicholls
Mr Nicholls, 29 Apr 2022
No1 Lounge, North Terminal
1 out of 5
Nice to go somewhere a little on the quiet side, especially when you don’t want to traipse around the same old all the time
Mrs Griffin, 28 Apr 2022
No1 Lounge, South Terminal
5 out of 5
Very good service staff were very polite and helpful exerllent service
Mr Needs, 29 Apr 2022
No1 Lounge, North Terminal
4 out of 5
Very poor And will never use holiday extras again Flew easy jet and will use again
Mr Page, 27 Apr 2022
No1 Lounge, North Terminal
1 out of 5
No beer or cider on draught . Also NO bottled cider at all . Very poor .
Mr Lines, 26 Apr 2022
No1 Lounge, South Terminal
4 out of 5
The lounge was as described and offered value for money in comfort free range of drinks and food and facilities.
Mr Turnham, 25 Apr 2022
No1 Lounge, South Terminal
5 out of 5
When we arrived the breakfast area looked like feeding time at the zoo! We used to like using lounges because I they are generally quiet. This wasn’t though, it was like nobody was going to ever eat again. The breakfast items also looked like bulk frozen sausages and frozen hash browns. Poor quality tomato ketchup. Generally not a great start to the day!
Mrs Kirkbride, 25 Apr 2022
No1 Lounge, North Terminal
2 out of 5
Everything was as smooth as expected. Exactly the service that we wanted for the price that we wanted as well
Mr Wybrow, 24 Apr 2022
No1 Lounge, North Terminal
5 out of 5
It was untidy the choice of food was very poor...no bacon no toast No bread products....only beans eggs and sausage....no croissants the glass of bucks fizz was tiny. We would not book again
Mrs Mcintosh, 24 Apr 2022
No1 Lounge, North Terminal
1 out of 5
Booked lounge forhrs, it closes athrs. I have requested a refund but received nothing yet in response to my emails.
Mr Tarrant, 25 Apr 2022
No1 Lounge, North Terminal
1 out of 5
The choice of food in the airport lounge was very limited and I would say there was not an option for every taste
Mrs Holland-James, 23 Apr 2022
No1 Lounge, North Terminal
3 out of 5
Booked the No. 1 lounge ... Best price and all went smoothly
Mrs Stratford, 19 Apr 2022
No1 Lounge, North Terminal
5 out of 5
I always book the no 1 lounge , I thought the selection this time not do good but in general I enjoy my time in the lounge
Mrs Golden, 20 Apr 2022
No1 Lounge, North Terminal
5 out of 5
Holiday Extras sold me a lounge pass for 2 hours (plus an additional fee in case of a delayed flight) but the lounge was only open for 45 mins after my entry time - something that your company is aware of. I have complained via email and received no reply!
Mr/S Udall, 19 Apr 2022
No1 Lounge, North Terminal
1 out of 5
The lounge had no Prosecco, mixers or beer on tap. I booked under the premise it would have all of these, left in the end to go to Spoons and it was much better
Miss Morris, 19 Apr 2022
No1 Lounge, North Terminal
1 out of 5
The lounge was not full. A buffet breakfast service was laid on.
Mr Waters, 19 Apr 2022
No1 Lounge, North Terminal
5 out of 5
Food choice very poor for the price Overly expensive for what is on offer. Too many noisy children
Mr Kelso, 16 Apr 2022
No1 Lounge, South Terminal
2 out of 5
I tried to change my booking as one of my party could not travel. I received poor customer service - the promised responses / refunds did not arrive. I feel the website was a misrepresentation.
Miss Linden, 13 Apr 2022
No1 Lounge, South Terminal
1 out of 5
Everything was well organised easy to book and no complications
Mrs Powley, 10 Apr 2022
No1 Lounge, North Terminal
5 out of 5
Hotel booking perfect - ideal location, easy to find and great service. Airport lounge a disappointment - when first arrived no seats, any empty tables full of used crockery and remnants of previous occupants, low quality food and drink. No flight information boards. Poor comparison with Birmingham airport lounge.
Mr Smith, 09 Apr 2022
No1 Lounge, North Terminal
5 out of 5
Warm greeting.Good choice of food
Miss Ridges, 05 Apr 2022
No1 Lounge, North Terminal
5 out of 5
Absolutely disgusting. Unless you wanted alcohol there was nothing else worth taking. Stale croissants, midget size. no yogurt very little fruit, only one coffee machine working. Totally over priced. Not enough seating.
Ms Cromien, 05 Apr 2022
No1 Lounge, North Terminal
1 out of 5
Nice to relax before going away food was lovely
Mrs Paul, 04 Apr 2022
No1 Lounge, North Terminal
5 out of 5
The eating area of the lounge was extremely busy, with no tables available, however, this was soon recognised, with a member of staff opening up another part of the lounge.
Mrs Moon, 01 Apr 2022
No1 Lounge, North Terminal
5 out of 5
A little bit congested with customers and trying to find a seat was hard, until the additional seating area was opened up by helpful staff. Obviously a popular facility.
Mrs Moon, 30 Mar 2022
No1 Lounge, North Terminal
5 out of 5
They were perfect just what it said on the can xx
Ms Wade, 29 Mar 2022
No1 Lounge, North Terminal
5 out of 5
Facilities were as described.
Mrs Ennew, 29 Mar 2022
No1 Lounge, North Terminal
4 out of 5
Disgusted with Holiday Extras - won’t be recommending, have already started spreading the word about how you stole from me. £50 for an hour and a bit, you said we could get into the lounge at 6.30… the lounge said NO it’s 7.30 and we had to be at the gate by 9. False advertising and no response to a formal complaint raised over 2 weeks ago. Won’t be using you again. Rubbish on all levels.
Mr Farmer, 28 Mar 2022
No1 Lounge, North Terminal
1 out of 5
Was a pleasant experience and definitely do again. Recommended
Mr Fish, 26 Mar 2022
No1 Lounge, North Terminal
5 out of 5
It was peaceful and comfortable with good food and beverages
Mrs Reagen, 21 Mar 2022
No1 Lounge, North Terminal
5 out of 5
Viewing reviews 201 - 250 of 1559