Holiday Extras customers who booked the No1 Lounge at Gatwick North Terminal were asked if they would like to leave a rating and also any comments or feedback. Have a little read to get a picture of their experience.
Viewing reviews 951 - 1000 of 1559
I went to the quiet area, was asked to move to accommodate a family of 10 as apparently there wasn't the room in the main area for them. There was.
Mr Mcateer, 01 Sep 2016
No1 Lounge, South Terminal
1 out of 5
All as described
Miss Walters, 30 Aug 2016
No1 Lounge, South Terminal
5 out of 5
The staff and facilities was brilliant
Mrs Butler, 29 Aug 2016
No1 Lounge, South Terminal
5 out of 5
Food,staff & the lounge was amazing , it was so comfortable and you can see the planes taking off & landing, really enjoyed this lounge
Mrs Mckevitt, 28 Aug 2016
No1 Lounge, South Terminal
5 out of 5
It was brilliant no complaints very happy experience
Mrs Taylor, 27 Aug 2016
No1 Lounge, South Terminal
5 out of 5
Plenty of seating, quiet, plenty of food and drink with no wait for it. Friendly staff and used cups plates etc cleared away quickly However very slow wifi
Mr Scott, 27 Aug 2016
No1 Lounge, South Terminal
5 out of 5
busier than expected
Mrs Dollery, 28 Aug 2016
No1 Lounge, North Terminal
4 out of 5
was fab enjoy the food and drink staff helpful and very friendly
Mrs Lees, 25 Aug 2016
No1 Lounge, South Terminal
5 out of 5
It is stil showing on your website that the No 1 lounge has a Spa/games/table football etc ... The reasons I booked and then had a bad experience and then needed a refund! Very surprised you are will fully continuing to mislead people. I had hope it was a simple mistake and was prepared give you another chance on my next holiday but it seems to be wilful deceit. Disappointing.
Mrs Jude, 21 Aug 2016
No1 Lounge, North Terminal
1 out of 5
Lounge was as expected but seating was limited and it didn't help that lots of tables were reserved so we were not able to sit there (and we did ask). Not sure how this worked as we were not given the opportunity to reserve seating when we booked.
Mrs Davies, 21 Aug 2016
No1 Lounge, South Terminal
4 out of 5
Super facilities, just very busy
Mrs Lucas, 21 Aug 2016
No1 Lounge, North Terminal
4 out of 5
It was extremely loud and busy. There was rubbish strewn over many of the tables where breakfast debris had not been cleared. Service was poor, we had to chase up our breakfast as it had been forgotten. All in all a disappointing experience considering the cost.
Mr Kempson, 21 Aug 2016
No1 Lounge, North Terminal
1 out of 5
Air port lounge was very disorganised, breakfasts going to the wrong tables, and had to wait a long time for food, basically because someone else had been given ours
Mr Shelford, 15 Aug 2016
No1 Lounge, North Terminal
1 out of 5
Very disappointed. Couldn't go into lounge until 10am. Flight details were posted at 10.35. So only managed 30 mins in lounge. Lots of noisy children, people on phones making loud phone call. Struggled to find a seat suitable for me as I was travelling alone. £28 for very stressful half an hour. Wanted a bottle of water was told there was only tap water. Never again!!
Mrs Knight, 16 Aug 2016
No1 Lounge, North Terminal
1 out of 5
A bit more varied selection of hot food stuffs for lunch.
Mr Kennedy, 15 Aug 2016
No1 Lounge, South Terminal
4 out of 5
The customer service was poor from the lady at the bar. Was not warming at all.
Miss Kavuma, 12 Aug 2016
No1 Lounge, South Terminal
1 out of 5
the no1 lounge has an appalling choice of breakfast menu, they had ran out of eggs and could offer no alternative were rude and unhelpful.
Mr Smith, 10 Aug 2016
No1 Lounge, South Terminal
1 out of 5
Staff were great, very attentive. Good selection of food and drinks.
Mrs Gardner, 09 Aug 2016
No1 Lounge, North Terminal
5 out of 5
Unfortunately, due to an issue with our travel plans on the day, we could not make use of the lounge on the day we booked it for, so I cant comment on quality. We travel a lot but haven't used the lounges before. I don't suppose there is a refund policy for vouchers not redeemed?
Mr Ward, 08 Aug 2016
No1 Lounge, North Terminal
3 out of 5
Too full, hard to get staff attention; probably the worst lounge I have ever used
Mr Evans, 09 Aug 2016
No1 Lounge, North Terminal
1 out of 5
Good staff. Nice lounge. Perhaps an adults only area should be considered?
Miss Bolitho, 08 Aug 2016
No1 Lounge, South Terminal
5 out of 5
Great start to the holiday.
Mrs Howell, 07 Aug 2016
No1 Lounge, North Terminal
5 out of 5
Would be nice to have somewhere for children to play
Mrs Jackson, 06 Aug 2016
No1 Lounge, North Terminal
5 out of 5
Great service, maybe an extra member on the bar would have been helpful to her but didn't effect us!
Miss Townson, 05 Aug 2016
No1 Lounge, North Terminal
5 out of 5
No it didn't go smoothly, the service was terrible, we paid more money to get a meal and drinks to start our holiday early, we had no seat because you were to full, no meal because the wait was too long and the wait for a glass or wine and a bear was awful! We ended up getting a meal elsewhere!!last year we went to my lounge, the biggest mistake we made was to change!!! Next year we will go back to my lounge! You really need to look at your service!
Mrs Barbera, 05 Aug 2016
No1 Lounge, North Terminal
1 out of 5
Food and drink offer good but service of main dishes quite slow. Too busy, not enough 'circulation space' and furniture uncomfortable. Not the most relaxing way to spend a couple of pre flight hours - sorry
Mr Bedwell, 05 Aug 2016
No1 Lounge, North Terminal
3 out of 5
Everything was fine but you must employ more people to keep the place clean , there were no cleared tables when we arrived and that isn't good enough.
Mr Bullivant, 04 Aug 2016
No1 Lounge, North Terminal
4 out of 5
A wider choice of hot food even if you have to pay a little extra for It.
Miss Corrall, 02 Aug 2016
No1 Lounge, North Terminal
5 out of 5
Everything was perfect
Mrs Green, 02 Aug 2016
No1 Lounge, South Terminal
5 out of 5
All was as we hoped - a great start to our holiday!
Mr Pepper, 01 Aug 2016
No1 Lounge, South Terminal
5 out of 5
Yes it was ok. I have been there before. Would go back again
Miss Moore, 01 Aug 2016
No1 Lounge, North Terminal
4 out of 5
My experience was excellent, I guess as a vegetarian the after breakfast menu could include more vegetarian
Ms O'reilly, 01 Aug 2016
No1 Lounge, South Terminal
5 out of 5
The lounge was much busier than expected - would say it was full
Mr Humphreys, 29 Jul 2016
No1 Lounge, North Terminal
3 out of 5
The machine for fizzy drinks was out of order for the Orange flavour, therefore had to use the bar - the person on the bar was very rude and insisted it worked and walked over with me to show me how to use it - only then did he believe it did not work. I had to go back to the bar to ask for coke as the machine didn't disoense it properly, again the same bar man - very rude. I complained about him, went to ask for another drink and he was rude again. I paid for a service, the machine didn't work properly. There is no need to be so rude about it. I didn't expect to be treated like that. I have used many airport lounges, never have I encountered such a rude member of staff.
Mrs Meta, 28 Jul 2016
No1 Lounge, South Terminal
1 out of 5
Excellent service and worthwhile doing. No hustle and bustle, Just a relaxed atmosphere and also had a quiet lounge too, if you wanted to read etc. All staff were pleasant and helpful.
Mr Moody, 28 Jul 2016
No1 Lounge, North Terminal
5 out of 5
Good facilities.
Mrs Clark, 28 Jul 2016
No1 Lounge, South Terminal
5 out of 5
The only thing that could have been better was the temperature of the food - should have been hot!
Mr Mcganity, 28 Jul 2016
No1 Lounge, North Terminal
5 out of 5
Everything was perfect and exactly as described
Mrs Aitchison, 25 Jul 2016
No1 Lounge, North Terminal
5 out of 5
Very helpful and friendly
Mr Kennard, 24 Jul 2016
No1 Lounge, North Terminal
5 out of 5
no. 1 lounge is not as good as the Aspire Lounge at the North Terminal. It does not have enough WC facilities and due to building work the entrance is hardto find.ò
Mr Gatehouse, 21 Jul 2016
No1 Lounge, South Terminal
4 out of 5
Staff were pleasant and constantly tidying up, however, the bar service system needs altering, we waited ages to be served while other people who arrived after us got served quicker, a queue system is definitely needed. My husbands fish sandwich was served cold and left a lot to be desired. The 'bistro' menu didn't seem to work. A more expensive lounge but not worth the extra money.
Mrs Johnson, 22 Jul 2016
No1 Lounge, North Terminal
2 out of 5
Everything was very smooth, good waitress service.
Mr Burgess, 21 Jul 2016
No1 Lounge, South Terminal
5 out of 5
The lounge is great before your flight
Mr Miller, 19 Jul 2016
No1 Lounge, North Terminal
5 out of 5
Lounge was okay but food choices very limited as were the drinks. Not really worth the £50-odd we paid for two beers and two extremely cheaply made fish finger rolls. Not much space in the lounge either and we bought tickets as we wanted a relaxing start to our honeymoon. It wouldn't have been any less relaxing in the main departure lounge.
Mr Gillen, 19 Jul 2016
No1 Lounge, North Terminal
3 out of 5
All perfect
Mr Moreland, 19 Jul 2016
No1 Lounge, North Terminal
5 out of 5
Yes staff were very helpful. It was a very relaxing way to start a holiday away from the crowds. The food was very enjoyable. We had sufficient. We enjoyed a couple of glasses of wine. Excellent. We will definitely book Number 1lounge again. Definitely worth the money. Thank you for a great start to our holiday. Mavis & Roy Wise
Mrs Wise, 19 Jul 2016
No1 Lounge, South Terminal
5 out of 5
Everything was great. Plenty of seating, staff were friendly and the drinks were cold... what more could you ask for?
Mr Barrass, 18 Jul 2016
No1 Lounge, South Terminal
5 out of 5
Noisy, restricted availability of food. More like a motorway service station. Not a very comfortable experience.
Mr Clark, 18 Jul 2016
No1 Lounge, South Terminal
3 out of 5
Yes all were polite. What would be nice if they offered a cocktail of the day as I understand they don't do cocktails
Mrs Pearson, 18 Jul 2016
No1 Lounge, North Terminal
5 out of 5
Very relaxing and good service by the staff.
Mr Dance, 16 Jul 2016
No1 Lounge, North Terminal
4 out of 5
Viewing reviews 951 - 1000 of 1559