Holiday Extras customers who booked the No1 Lounge at Gatwick North Terminal were asked if they would like to leave a rating and also any comments or feedback. Have a little read to get a picture of their experience.
Viewing reviews 701 - 750 of 1559
Need a bit more for family's It's a bit dingy could do with brightening up a bit
Mr Withycombe, 19 Sep 2017
No1 Lounge, North Terminal
4 out of 5
I had an early start & limited time in the lounge owing to traffic problems etc. However, everything was to hand for a quick brekkie and coffee. It was clean and staff amiable and pleasant. Would definitely use again.
Mrs Joyce, 20 Sep 2017
No1 Lounge, South Terminal
4 out of 5
Over crowded. Not enough seating ( area roped off and unable to use)
Mrs Rossiter, 20 Sep 2017
No1 Lounge, North Terminal
3 out of 5
All good but a little disappointed in the changes to ordering food and the restrictions
Mrs Hall, 18 Sep 2017
No1 Lounge, South Terminal
5 out of 5
We were disappointed that we could only have one snack from the menu
Mr Shiels, 19 Sep 2017
No1 Lounge, North Terminal
3 out of 5
There was only 1 person checking us in and there was a queue
Mr King, 17 Sep 2017
No1 Lounge, North Terminal
4 out of 5
It was a waste of money were not heavy alcohol drinks so went into the Louie as the food sounds good we was only alloud one small cooker item for excample a small back roll, if we wanted more we had to pay more the rolll for soup were filled up very slow there was only dry cakes and the olives had not been topped up for quite a while also the tables were left with used places and cups in all we had a back roll each a soup few olives and nut and 2 coffees each it was terrible for what we payed
Mrs Smith, 17 Sep 2017
No1 Lounge, South Terminal
1 out of 5
All very good, as usual
Mr Mclay, 16 Sep 2017
No1 Lounge, North Terminal
5 out of 5
Excellent service,staff friendly and polite would recommend to all family and friends.
Mr Bennett, 16 Sep 2017
No1 Lounge, South Terminal
5 out of 5
We had the best time in the lounge, the staff were on the ball. As soon as our drink was empty another one was on its way without even asking. Would definitely recommend this to anyone.
Miss Everitt, 16 Sep 2017
No1 Lounge, North Terminal
5 out of 5
Hard to think of any improvements; perfect!
Mr Searle, 16 Sep 2017
No1 Lounge, North Terminal
5 out of 5
We were encouraged to buy the premium lounge tickets for an additional £15 each on arrival and quite frankly the service was appalling. We had to ask for champagne and at one point the waitress brought round an empty glass. I had to ask for our table to be cleared even after the staff walked passed our table repeatedly and didn't have the common sense to do this on their own. It was such poor value for money and it was wrong to sell us this service on arrival when we already paid for a lounge prior. It was absolutely terrible service and there was nothing premium about it. Very disappointed!
Mr Dhillon, 16 Sep 2017
No1 Lounge, North Terminal
1 out of 5
I was not delighted to be sharing a banquette by the window with a badly dressed shoeless yob lying full length with his feet alongside me.
Mr Lavery, 15 Sep 2017
No1 Lounge, South Terminal
4 out of 5
Only thing I would wish to see improved is more papers/magazines and maybe even an area with games console for teenagers/kids waiting for flights. All other areas and service in the No.1 Lounge we perfect
Mr Skipper, 10 Sep 2017
No1 Lounge, North Terminal
5 out of 5
The staff were helpful, however we were not told about the range of breakfasts available from the kitchen.
Mr Scott, 10 Sep 2017
No1 Lounge, South Terminal
5 out of 5
All was great, staff friendly and informative, happy to help. As I was travelling alone it felt relaxed and also I could leave my carry-on bag where I was seated and get a refill of beverage and food without having to juggle.
Mrs Pointer, 09 Sep 2017
No1 Lounge, South Terminal
5 out of 5
Everything was perfect our bar man filled our glasses without a request
Mrs Tranter, 09 Sep 2017
No1 Lounge, North Terminal
5 out of 5
More snacks, lunchtime was very limited
Mrs Harrap, 09 Sep 2017
No1 Lounge, North Terminal
5 out of 5
The staff were very helpful, the food was excellent, and a large assortment of drinks to choose from. A wonderful retreat to escape from the hubbub of the main airport lounge.
Mrs Jackman, 08 Sep 2017
No1 Lounge, South Terminal
5 out of 5
yes we had an enjoyable wait for our departure. Food, service and staff were all great. Nice to sit in comfortable seating.
Mr Brownlie, 07 Sep 2017
No1 Lounge, South Terminal
5 out of 5
Fir the staff to explain how thingswork in the lounges . Not just let you walk in unaware of what you can access
Mrs Harris, 05 Sep 2017
No1 Lounge, South Terminal
4 out of 5
Nicely laid out and decor. Most large seating spaces reserved but a kind member of staff let our family sit down. There was 4 of us, so imagine they hold back tables for larger groups.Dissapointed with food, snacks this time and the coke didn't taste of coke at all. Mentioned this to staff but didn't improve. Small hot meals although tasty. If you're a drinker then probably worth the money. I basically paid for a seat, small bowl of Morocan chicken and cous cous and a coffee for £25. I've always used lounges but this time was lacking in snacks. Only saw nuts and brownies/flap Jack. Soup had run out. My husband had the ploughmans, wish I'd taken a picture as it was the smallest portions ever. Bread looked like it was from a sliced loaf and had been hanging around all day. Used lounges for years but dissapointed this time.
Miss Allen, 03 Sep 2017
No1 Lounge, South Terminal
1 out of 5
It was a very busy period but the staff were very apologetic and attentive. Very pleased with this lounge
Miss Wellard, 03 Sep 2017
No1 Lounge, South Terminal
5 out of 5
One member of staff in the lounge was very rude and stressed out but unfortunately I did not get her name. This was due to the lounge being very busy and not enough seating areas for the customers. I felt the menu was not great value either for the money.
Mr Edwards, 03 Sep 2017
No1 Lounge, South Terminal
2 out of 5
Space was good Not sure child age policy was being enforced though
Mr Shepherd, 01 Sep 2017
No1 Lounge, North Terminal
5 out of 5
Cheap and quick emailed details straightaway which were easily understood
Mr Farrow, 31 Aug 2017
No1 Lounge, North Terminal
5 out of 5
Expand selection of hot and cold food. Croissants and a small bacon roll just don't cut the mustard.
Mr Whitehead, 31 Aug 2017
No1 Lounge, North Terminal
4 out of 5
ONLY ONE OF MY PARTY WERE ACTUALLY ON THE RESERVATION SCHEDULE. FORTUNATELY I HAD PAPERWORK FOR THE OTHER 4. PEOPLE WERE BEING OFFERED DISCOUT PRICES AS THEY APPROACHED THE RECEPTION, WHY WHEN I HAD PAID FULL PRICE. THIS LED TO OVERCROWDING, FINDING A TABLE DIFFICULT AND A SHORTAGE OF BUFFET FOOD.
Mr Alcott, 30 Aug 2017
No1 Lounge, North Terminal
1 out of 5
Yes very good
Mr Harnett, 29 Aug 2017
No1 Lounge, North Terminal
5 out of 5
Overbooked the lounge
Mr Bennet, 30 Aug 2017
No1 Lounge, North Terminal
1 out of 5
Limited seating available in lounge, soft drinks of very poor quality, watery, not sorted when reported. Food menu very poor, ploughmans lunch consisted of one slice of bread and a piece of cheese with two pieces of apple and a little piece of celery & some pickle (photo available), unbelievable for the £30/head premium price tag. Not worth the money at all, I've been in far better lounges at a cheaper price.
Mr Duckett, 29 Aug 2017
No1 Lounge, South Terminal
1 out of 5
Great way to start a holiday away from the crowds of the airport. More like a hotel then an airport.
Mr Butler, 28 Aug 2017
No1 Lounge, North Terminal
5 out of 5
Great relaxing start to our family holiday to Orlando. With nice views of the airport from the lounge area. Can highly recommend.
Mr Tahsin, 27 Aug 2017
No1 Lounge, South Terminal
4 out of 5
Staff very helpful, but not enough seating in the lounge as a family of 5 with a disabled child it took some time for seating to be found. We use the lounge on a very regular basis so when we were in the lounge in June I spoke with a staff member asking if possible could we request a table be reserved which they said that was not possible but would take note and try and meet our needs.I also rang and spoke with someone in holiday extras and they said they will email my request to no. 1 lounge but staff said they did not receive anything. Plus when we at the lounge they were tables with reserved plaques on them when we questioned this we we told they are reserved to larger groups which we presumed we were.
Mrs Saunders, 27 Aug 2017
No1 Lounge, South Terminal
3 out of 5
It was very busy and some of the staff were friendly (bar staff) the rest were awful. They didn't care, were rude, grumpy and unhelpful.
Miss Bourke, 27 Aug 2017
No1 Lounge, South Terminal
1 out of 5
The lounge was welcoming and comfortable for the three generations of our family travelling. A great start to our holiday. Thank you.
Mr Proudlock, 24 Aug 2017
No1 Lounge, North Terminal
5 out of 5
The lounge was a great way to spend the time before our flight. The only problem was that things took a very long time to be replaced. I felt the staff were not quite prepared for the rush.
Mrs Read, 21 Aug 2017
No1 Lounge, North Terminal
4 out of 5
No problems, staff friendly and helpful, but hot food service a little on slow side, likely because lounge was quite busy
Mr Munro, 15 Aug 2017
No1 Lounge, South Terminal
4 out of 5
An excellent service the ideal way to start your flight, first class service throughout.
Mr Garwood, 14 Aug 2017
No1 Lounge, South Terminal
5 out of 5
Everything was fine, no problems. Enough breakfast options, comfortable seating.
Mrs Courtney, 14 Aug 2017
No1 Lounge, South Terminal
5 out of 5
I thought the experience was very disorganised, not enough free spaces for the family to enjoy relaxing time.... Food was cold and took approx mins just for bacon rolls. - not impressed!!
Ms Mills, 12 Aug 2017
No1 Lounge, South Terminal
4 out of 5
Yes all of above
Mr Myrie, 11 Aug 2017
No1 Lounge, South Terminal
5 out of 5
Everything was fine. We are now choosing to use a lounge when we travel as it is so much more relaxing with choice of food and drink included which makes it good value.
Ms Suckling, 11 Aug 2017
No1 Lounge, South Terminal
5 out of 5
Good experience.
Mrs Evans, 11 Aug 2017
No1 Lounge, North Terminal
5 out of 5
Nice and relaxing. However, had run out of some food options with no alternative offered. Also, as no drinkers, thought a little bit expensive. Maybe should offer a lower rate for non alcoholic drinkers?
Mr Cottingham, 11 Aug 2017
No1 Lounge, North Terminal
4 out of 5
To busy in the lounge area. Didn't have a seat formins. Not clear on what the procedure was to order food at the bar. I think having menu's on all the tables would give a clearer instruction.
Mr Bolton, 09 Aug 2017
No1 Lounge, South Terminal
3 out of 5
Staff were great. Food and drink excellent out of in all aspects.
Mr Graham, 08 Aug 2017
No1 Lounge, North Terminal
5 out of 5
Lovely place to relax before our flight..
Mrs Phillipps, 07 Aug 2017
No1 Lounge, South Terminal
5 out of 5
Can't fault the whole experience, what a wonderfully, relaxin stress free way to start our holiday.
Mrs Cottage, 08 Aug 2017
No1 Lounge, North Terminal
5 out of 5
lounge was poor selection of food. Not much choice at all to be honest
Mr Burch, 06 Aug 2017
No1 Lounge, North Terminal
3 out of 5
Viewing reviews 701 - 750 of 1559