Reviews for the Hilton Stansted

The room was double booked and we had other guests trying to get in twice and members of staff coming to the room and telephoned to ask who we were and on our return my car was coned off next to a construction site and completely covered in oil which we both got on our coats. We were given breakfast and £25 from petty cash for emergency cleaning before driving home by the assistant manager and told to email the manager which I did however whilst he politely replied he doesn't admit any responsibility and blamed it on aviation fuel building up over 1 month however we were the only vehicle affected and this was confirmed by a driver/cleaner I spoke to that works for a company operating from the hotel and car park. We have stayed at the stansted Hilton several times before booking through yourselves and FHR before starting to you and never had the problem before or at any other airport hotel. I have photos which I provided and the assistant manager also took some. My car has been washed 3 times now and still has a film over it and requires a chemical wash and then polishing and waxing. We should have been told to park somewhere else when they knew major construction/ refurbishment works were due to start a week after leaving the car. We use park and stay hotels at least twice a year for a month at a time and never had this happen before, I don't consider it "normal build up " as stated by the manager.

Mr Peace, 09 Apr 2017

Hilton
1 out of 5

Hotel accommodation and parking were fine. Odd arrangement for getting validated parking ticket to exit.

Mr Lane, 09 Apr 2017

Hilton
5 out of 5

Everything great, only thing that was the hotel had shut the swimming pool which was one reason we booked the Hilton. Understand it was not holiday extras fault and they informed us before. I contacted Hilton direct about it but they did not respond. No complaints with holiday extras though and will continue to use

Mrs Butcher, 05 Apr 2017

Hilton
5 out of 5

Very helpful staff

Mrs Trail, 05 Apr 2017

Hilton
5 out of 5

Everything great, only thing that was the hotel had shut the swimming pool which was one reason we booked the Hilton. Understand it was not holiday extras fault and they informed us before. I contacted Hilton direct about it but they did not respond. No complaints with holiday extras though and will continue to use

Mrs Butcher, 05 Apr 2017

Hilton
5 out of 5

Very helpful staff

Mrs Trail, 05 Apr 2017

Hilton
5 out of 5

Brilliant no problems,the stsff were very helpful and the hotel was first class.

Mr Ingamells, 05 Apr 2017

Hilton
5 out of 5

Lovely hotel food good drinks pricey .close to airport .only thing was when I booked I wanted a swimming pool and before we got there it had closed

Mrs Troke, 06 Apr 2017

Hilton
4 out of 5

Yes from booking in to checking out , our time at Hilton went quickly but ticked the boxes for what we wanted .

Mr Wilson, 02 Apr 2017

Hilton
5 out of 5

Yes to all the above

Mrs Roberts, 02 Apr 2017

Hilton
5 out of 5

Yes to all the above

Mrs Roberts, 02 Apr 2017

Hilton
5 out of 5

Staff very helpful I thought I had purchased Hotel plus parking for four days but was told this was not what was on my confirmation Hiltgon staff quickly sorted the problem

Mr Mayhew, 01 Apr 2017

Hilton
4 out of 5

This is no reflection on yourselves... your website was great and easy to use. Although room booked at Hilton Stansted for/3 two months before booking, they were unable to supply the requested room type (double), with the excuse that it was very busy with people booking at last minute. this was not good enough. they did give us breakfast, but sine we hadn't wanted breakfast anyway that was not much of a compensation.

Mrs Dullea, 31 Mar 2017

Hilton
2 out of 5

Everthing was yet again perfect from check in to check out, keep up the good work all.

Mr Michael, 30 Mar 2017

Hilton
5 out of 5

Yes all v good

Mr Maunder, 29 Mar 2017

Hilton
5 out of 5

Yes all v good

Mr Maunder, 29 Mar 2017

Hilton
5 out of 5

very good

Mr Pitt, 28 Mar 2017

Hilton
5 out of 5

East to book transfer from door excellent staff in a very busy hotel

Ms Andrews, 25 Mar 2017

Hilton
5 out of 5

Hotel very nice staff very friendly and helpful with advise

Mrs Fuller, 25 Mar 2017

Hilton
5 out of 5

while my car was parked at the Hilton hotel £2500 of damage was done to it, the Hilton hotel says that the cctv doesn't cover that part of the car park, despite my car being parked close to a camera.

Mr Millman, 24 Mar 2017

Hilton
2 out of 5

Hotel was great everything was so good

Miss Gray, 18 Mar 2017

Hilton
5 out of 5

Dreadful food in Hilton restaurant

Mrs Wharton, 17 Mar 2017

Hilton
1 out of 5

All went well, facilities good and stall very helpful and friendly.

Mr Whyte, 16 Mar 2017

Hilton
5 out of 5

Staff and hotel excellent, only problem we encountered was bus stops at 1am and our flight was diverted to Gatwick so by the time we got to stansted no bus.

Ms Garner, 13 Jan 2017

Hilton
4 out of 5

The breakfast was the highlight as there was a great choice and it was of excellent quality.

Ms Bradford, 10 Dec 2016

Hilton
5 out of 5

facilities were good friendly helpful staff

Mr Miller, 04 Dec 2016

Hilton
5 out of 5

Perfect ...drinks in bar very expensive though

Mrs Dean, 26 Nov 2016

Hilton
5 out of 5

Comfortable airport hotel with parking on site (the cars are NOT moved)

Mrs Hollands, 27 Nov 2016

Hilton
5 out of 5

Everything was very good excellent service food very good

Mr Newton, 28 Nov 2016

Hilton
5 out of 5

Everything went very smoothly. Staff very helpful

Mrs Gladwell, 28 Nov 2016

Hilton
5 out of 5

very smooth ,

Mr Sankey, 19 Nov 2016

Hilton
5 out of 5

Staff friendly and helpful. Breakfast excellent. Rooms had all the amenities but a bit tired looking. Spa good but needs spruced up. Ideal for us staying / leaving the car / flying from Stansted. Very convenient and would use again.

Mr Barnes, 18 Nov 2016

Hilton
5 out of 5

Initially we were given a room which had not been cleaned but the matter was rectified straight away and we were given complimentary vouchers for drinks as recompense. Facilities were good and staff great.

Mrs Pottinger, 17 Nov 2016

Hilton
5 out of 5

Staff and facilities excellent. I do not like being charged for the bus to and from the airport!!

Mrs Hill, 12 Nov 2016

Hilton
5 out of 5

Easy peasy, everything was excellent

Mrs Chapman, 11 Nov 2016

Hilton
5 out of 5

Everything was delightful, staff were very pleasant and helpful. The restaurant food was good and the room comfortable thanks.

Mr Dyer, 10 Nov 2016

Hilton
5 out of 5

Easy parking, friendly & helpful hotel staff, nice comfy room. We had to stay a 2nd night due to flight cancellation but we were moved from nice large room into a smaller one and more costly than holiday extras deal! Dinner for me was not good, although my husband enjoyed his. Would definitely recommend as easy to get to the airport on the shuttle bus.

Mrs Gladwell, 10 Nov 2016

Hilton
5 out of 5

Great hotel, comfortable room, excellent value for one night stay and 8 days parking. The drinks in the bar were very expensive but other than that we would definitely recommend the hotel for pre-flight stay.

Mrs White, 07 Nov 2016

Hilton
5 out of 5

Taxi facilities left something to be desired. However airport bus was great

Mr England, 08 Nov 2016

Hilton
5 out of 5

All went well

Mr Walton, 05 Nov 2016

Hilton
5 out of 5

All great

Mr Walker, 31 Oct 2016

Hilton
5 out of 5

Yes everything went very smoothly thanks

Mrs Rushbrook, 29 Oct 2016

Hilton
5 out of 5

We use holiday extras all the time for airport parking hotels and VIP lounges. Prices unbeatable. Good start to your holiday.

Mrs Morris, 29 Oct 2016

Hilton
5 out of 5

Everything was great.

Mrs Pegram, 20 Oct 2016

Hilton
5 out of 5

Hotel as described , good food and transport to Airport Terminal

Mr Hayward, 26 Oct 2016

Hilton
5 out of 5

Found the directions to hotel unhelpful, eventually ignoring them and taking our own route. Hotel facilities as described, staff helpful, transfer to terminal v good. Good value. Would use this facility again.

Mrs Head, 24 Oct 2016

Hilton
5 out of 5

Just went very well thank you

Mr Slay, 25 Oct 2016

Hilton
5 out of 5

Our stay went very well. Lovely staff greeted us on arrival and were friendly and helpful on our departure. Hotel rooms are lovely. Warm and very comfortable beds. Huge tv on the wall and a good selection of hot drinks, good kettle and mugs. Everything very clean. Our stay was only overnight for a very early flight and we didn't use and facilities (gym), the bar or restaurant.

Ms Thain, 25 Oct 2016

Hilton
5 out of 5

Comfortable room, helpful staff. Also found out that it's possible to buy tickets for the shutle bus at the hotel.

Ms Conway, 17 Oct 2016

Hilton
5 out of 5

We had no milk in the room and the phone did not work to call reception. I had to go down to ask for some and felt it was an effort to bring us some up.

Mrs Edwards, 16 Oct 2016

Hilton
5 out of 5