Holiday Extras customers who booked the Aspire Lounge were asked if they would like to leave a rating and also any comments or feedback. Have a little read to get a picture of their experience.
Viewing reviews 151 - 200 of 256
The food wasn’t the quality I expected , several of the plugs for charging weren’t working and I didn’t expect to hsb to pay for a shower
Mr Pearn, 14 Nov 2017
Club Aspire Terminal 3
1 out of 5
top people to deal with
Mr Wiseman, 10 Nov 2017
Club Aspire Terminal 3
5 out of 5
The food wasn't replenished very quickly
Mrs Pickersgill, 10 Nov 2017
Club Aspire Terminal 3
4 out of 5
My wife's 50th to Las Vegas so we started the holiday with the lounge at terminal 3 which was great
Mr Chambers, 06 Nov 2017
Club Aspire Terminal 3
5 out of 5
Not friendly , little place cplainaition and lack of food.
Mr Ballantyne, 05 Nov 2017
Club Aspire Terminal 3
2 out of 5
I have sent this to your customer relations dept earlier this week: Hi, On 20th October I booked Aspire lounge T3 Heathrow for 7 people for the following day, 21st October booking ref S3301. We were due to be at Heathrow for approximately 3 hours, however due to a delay at Manchester we had only 1.5 hours in the lounge. This was the first time we had used the lounge as it was an added treat for our children whom we were taking on holiday to celebrate special birthdays. When we arrived at the lounge we had a lengthy wait to book in, the one member of staff greeting and processing was apologizing for the wait, we waited 20 minutes, she was also explaining how busy the lounge was and that groups wouldn't get a table together. When we did eventually get in to the lounge there was a wait to get drinks and there was no champagne at all! Although there was some food available the selection was limited e.g. no bread rolls in the bowl. There was very little cutlery and no forks at all. I asked a member of your team for some and waited again, a queue was forming by this time as other lounge users including my daughter and friend had also asked. A member of staff brought out a basket of spoons and 3 forks. I realize flight time delays are out of your control however following the experience we had in the lounge none of us could recommend using it for 'a relaxed start to a journey'. The experience was fraught and rushed and not value for money. I was disappointed and so were those in my party. One of the children spoke to the staff on the day who came to talk to me and I explained my disappointment and how I would struggle to recommend using the lounge. The member of staff did explain that with half term school holidays they were very busy, however my argument would be that the school holidays are pre-planned and as I only booked the previous day maybe the answer to my enquire should have been that the lounge was full. Members were booking in as well as occasional users like us and the lounge was over subscribed.
Mrs Harrison, 05 Nov 2017
Club Aspire Terminal 3
1 out of 5
Not much choice of food and snacks
Miss Herdman, 31 Oct 2017
Club Aspire Terminal 3
1 out of 5
Not much choice of food and snacks
Miss Herdman, 31 Oct 2017
Club Aspire Terminal 3
1 out of 5
Staff weren't the most friendly but the food, drink and facilities were excellent
Mr Goldfinch, 24 Oct 2017
Club Aspire Terminal 3
5 out of 5
Exelent respite,with food and drink prior to long flight.
Mr Jones, 23 Oct 2017
Club Aspire Terminal 3
5 out of 5
It was a lively lounge to relax in, with plenty of food, drink, and it was clean
Mrs Golding, 21 Oct 2017
Club Aspire Terminal 3
5 out of 5
Found many seats and tables were reserved,so difficult to find seating.
Mr Lorenz, 19 Oct 2017
Club Aspire Terminal 3
5 out of 5
Facilities were good - not great though. Shortage of hot food for all of my time in the lounge was a big downer for me.
Mr Williams, 18 Oct 2017
Club Aspire Terminal 3
5 out of 5
A little difficult to find but excellent value. A nice relaxing spot before a long haul flight.
Mr Price, 17 Oct 2017
Club Aspire Terminal 3
5 out of 5
Yes staff where very helpfull. Food could have been better and a bit more chocie
Ms Osmundsen, 17 Oct 2017
Club Aspire Terminal 3
5 out of 5
All went smoothly I thought the food on offer was not up to standard really
Mrs Paddy, 16 Oct 2017
Club Aspire Terminal 3
3 out of 5
Food choices were limited and lacklustre, dinks we're okay
Mr Day, 15 Oct 2017
Club Aspire Terminal 3
3 out of 5
Lovely lounge and everyone helpful but not enough chairs for the three of us to sit together. Maybe you need to limit how many people are there at one time?
Ms Linham, 14 Oct 2017
Club Aspire Terminal 3
4 out of 5
All the tables were reserved when the club was practically empty. Food quality poor, limited drink selection. Good welcome otherwise poor service.
Mr Lawrie, 14 Oct 2017
Club Aspire Terminal 3
2 out of 5
Very good
Mr Wiles, 13 Oct 2017
Club Aspire Terminal 3
5 out of 5
Lounge very small and squashed, glasses of wine very small and staff begrudgingly served another. Complimentary wine choice very limited. Paid for a meal - there was no menu I just overheard someone ask about it- cheese burger with no cheese, they had run out, it was 18.30 on a Monday evening, sweet potato chips that weren't cooked and a leathery over cooked burger. I will definitely never book a lounge again nor recommend it. We could have paid the same amount of money had proper food and a glass of wine of our choice for the same price and really enjoyed it, plus we wouldn't have been on top of each other and much better service. This was a treat for my husbands birthday and the most disappointing parr of our holiday. Highly over rated. You need to put your act together.
Mrs Seaward, 03 Oct 2017
Club Aspire Terminal 3
1 out of 5
nice & quite, food good. pleasant staff.clean and nice atmosphere before our long haul travel.
Mr Moore, 29 Sep 2017
Club Aspire Terminal 3
5 out of 5
The score does not accurately reflect the lounge, the whole experience was a problem of the airport which only enabled us to be in the lounge 19 minutes so felt a little cheated however the greeting was great thank you
Mrs Devulgt, 30 Sep 2017
Club Aspire Terminal 3
3 out of 5
Facilities as described. Some staff much more helpful than others, definitely not five star treatment.
Mr Moast, 26 Sep 2017
Club Aspire Terminal 3
4 out of 5
Yes, very easy to find. Good selection of food & drink. Relaxing time pre my flight
Mr Hurlock, 25 Sep 2017
Club Aspire Terminal 3
5 out of 5
Lack of food choices and comfy seating
Mrs Wright, 24 Sep 2017
Club Aspire Terminal 3
3 out of 5
Better than the concourse, good choice of snacks and drinks
Ms Price, 22 Sep 2017
Club Aspire Terminal 3
1 out of 5
Lovely relaxing lounge, friendly staff, food good and drinks , will book again
Mrs Hendrie, 19 Sep 2017
Club Aspire Terminal 3
5 out of 5
Yes, very good. Helpful staff. Especially Sue.
Mr Simons, 19 Sep 2017
Club Aspire Terminal 3
5 out of 5
yes very good
Mr Fowler, 14 Sep 2017
Club Aspire Terminal 3
5 out of 5
More choices of food only 2 main dishes not a good selection. Asian people like food
Ms Songserm, 14 Sep 2017
Club Aspire Terminal 3
4 out of 5
Excellent and polite service
Mr Onyekwelu, 11 Sep 2017
Club Aspire Terminal 3
5 out of 5
Excellent all as described
Mr Davies, 08 Sep 2017
Club Aspire Terminal 3
5 out of 5
I was a little hesadant to book the aspire lounge this time around as the last few times we've used it, it seemed somewhat tired and messy, but on arrival this week we were greeted to a newly refurbished lounge, a complete inspiration with very friendly polite staff and well managed the Barman was extremely welcoming and curtious, I would definitely recommend this Aspire lounge and it's great value for money.
Mr Farruggia, 08 Sep 2017
Club Aspire Terminal 3
5 out of 5
everything was good no complants
Mrs Cronin, 05 Sep 2017
Club Aspire Terminal 3
5 out of 5
Some of the food had run out as we arrived, but was soon replenished. Staff helpful.
Mr Tapley, 03 Sep 2017
Club Aspire Terminal 3
5 out of 5
Easy to find.Service was excellent. No complaints at all. Will definately use this service again.
Mrs Wiseman, 30 Aug 2017
Club Aspire Terminal 3
5 out of 5
Peaceful and serene. Nice selection of wines, beers and food. Just simply perfect!
Mr Slaney, 25 Aug 2017
Club Aspire Terminal 3
5 out of 5
We were so glad that we booked to use the lounge. It was clean and the staff were very helpful. The food choice was great. This we will be doing when we travel again. Thank you.
Mrs Allen, 20 Aug 2017
Club Aspire Terminal 3
5 out of 5
Perfect the way it is. Staff very helpful and friendly.
Mr Smith, 14 Aug 2017
Club Aspire Terminal 3
5 out of 5
We spent 2 hours in the lounge-facilities were excellent, food good, and staff pleasant.
Mr Smith, 11 Aug 2017
Club Aspire Terminal 3
5 out of 5
My experience in this lounge was great and it was very peaceful. Staff were most helpful and pleasant.
Miss Phillips, 03 Aug 2017
Club Aspire Terminal 3
5 out of 5
The facilities and food were wonderful. It was a restful and relaxing space before a long flight. Highly recommended
Mrs Parker, 03 Aug 2017
Club Aspire Terminal 3
5 out of 5
Exactly as described, a very calm and relaxing start to the holiday.
Mr Williams, 30 Jul 2017
Club Aspire Terminal 3
5 out of 5
A little crowed but otherwise good
Ms Low, 30 Jul 2017
Club Aspire Terminal 3
4 out of 5
Yes but it was smaller than I expected and had some very noisy children and a crying baby. if you approached staff they were helpful.
Mrs Maclachlan, 28 Jul 2017
Club Aspire Terminal 3
4 out of 5
Yeah all was as it seemed however just not the greatest choice of food.
Mr Beaver, 23 Jul 2017
Club Aspire Terminal 3
4 out of 5
everything went smoothly staff helpful facilities as described
Mrs Strickfuss, 16 Jul 2017
Club Aspire Terminal 3
5 out of 5
Yes great. Enjoyed the relaxing time in the lounge before my flight. Food and drinks very good
Mr Mardghum, 15 Jul 2017
Club Aspire Terminal 3
5 out of 5
The only thing I found not to my liking was there were not enough seats
Mr Middleton, 13 Jul 2017
Club Aspire Terminal 3
4 out of 5
Viewing reviews 151 - 200 of 256