Reviews for the Aspire Lounge

Customer ratings and reviews

Book Aspire Lounge Terminal 3

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Holiday Extras customers who booked the Aspire Lounge were asked if they would like to leave a rating and also any comments or feedback. Have a little read to get a picture of their experience.

Our customers rated Club Aspire Terminal 3, on average, 8/10 (256 reviews).

Viewing reviews 1 - 50 of 256

So easy to book. Whilst at the aspire lounge it was a shame as the manager was literally having a go at members of staff in front of guests. We were really embarrassed for the staff. They were doing a fab job! This was a clean cozy lounge with plenty to choose from.

Mrs Stevens, 24 Sep 2022

Club Aspire Terminal 3
5 out of 5

This is the first time I have used Aspire from Heathrow as I normally fly from Birmingham, I was expecting the same standards but unfortunately not, there was not much choice with regards to pastries and snacks.

Mrs Serena, 22 Sep 2022

Club Aspire Terminal 3
4 out of 5

Poor vegetarian choice, which took forever to come out. Always one coffee machine out. Food on the pass was cold. Overcrowded and surly staff. Will not use again. Waste of money

Mr Gibbons, 20 Sep 2022

Club Aspire Terminal 3
1 out of 5

It was very dirty and untidy when we arrived. No tables had been cleared, food and mess all over the floor. Staff very unhelpful, food not that good very small menu. Asked for a glass of persico and was told that and other drinks were extra charge. Definitely won't use that lounge again

Ms Decort, 18 Sep 2022

Club Aspire Terminal 3
2 out of 5

The lounge was comfortable, the services as described and whilst I have always resisted my wife's entreaties to use a lounge, after 3 years without travelling I gave in and found that it actually was a good way to start the holiday

Mr Houston, 09 Sep 2022

Club Aspire Terminal 3
5 out of 5

Busy, not really worth the money and there was plenty to do around the airport to waste 3 hours.

Mr Hardwick, 08 Sep 2022

Club Aspire Terminal 3
1 out of 5

Food selection could be better and better stocked. Some seating areas were closed making it difficult for people to find seats.

Mrs Maclachlan, 07 Sep 2022

Club Aspire Terminal 3
4 out of 5

Long queue to enter. Insufficient seating with an area closed off until overload forced them to open it …..” saved for large parties” ….no large parties appeared during our stay. Hot dishes not terribly appetising but that is obviously a personal choice issue.

Mrs Rigg, 05 Sep 2022

Club Aspire Terminal 3
3 out of 5

The lounge was crowded and amenities such as forks and clean glasses were in low supply most of the time. The bathrooms were dirty. The staff did their best to be pleasant and helpful. However, in spite of the issues, it was better than waiting outside in the main departure area which is chaotic in terminal 3.

Mrs Gountas, 05 Sep 2022

Club Aspire Terminal 3
4 out of 5

Dirty toilets, not enough food, over capacity in the lounge.

Mrs Stratford, 30 Aug 2022

Club Aspire Terminal 3
2 out of 5

Food was rubbish and they didn’t have any stuff that was on There menu waste of Money

Mrs Fieldhouse, 30 Aug 2022

Club Aspire Terminal 3
1 out of 5

Lounge over booked. At one point no glasses no cutlery

Mr Clifford, 28 Aug 2022

Club Aspire Terminal 3
1 out of 5

This was awful. It was over subscribed, the staff were rude, we had nowhere to sit. I won’t be using them again

Mrs Williams, 26 Aug 2022

Club Aspire Terminal 3
1 out of 5

Really poor lounge

Mr Angel, 22 Aug 2022

Club Aspire Terminal 3
2 out of 5

Since we had to be at the airport by 6.05 for our flight at 9.05, we were very glad to have somewhere calm and pleasant to sit and wait, while eating breakfast and drinking tea/coffee. Many thanks

Mrs Benton, 18 Aug 2022

Club Aspire Terminal 3
5 out of 5

You cancelled the lounge the night before our trip

Mrs Gibbs, 18 Aug 2022

Club Aspire Terminal 3
1 out of 5

Great lounge

Mr Troconisbrice?, 03 Aug 2022

Club Aspire Terminal 3
5 out of 5

Although my wife and I have used airport lounges before, it was the first time my two children, aged 19 and 17, had used one. We thoroughly enjoyed the breakfast facilities on offer, and did keep returning to the pastry section for more! The drinks were good too, and it was the first time i had seen Stella on draught in a lounge. We had comfortable seats, and all in all i cant think of anything to be negative about. We will definitely use a Lounge again.

Mr Bourne, 26 Jul 2022

Club Aspire Terminal 3
5 out of 5

Food choice a bit limited for the cost.

Mr Lambell, 26 Jul 2022

Club Aspire Terminal 3
4 out of 5

The lounge was over subscribed and seating was all occupied when we arrived and yet more people were just waiting to be processed to come through - the selection of food was disappointing and cold - so it all I would not use this particular lounge again.

Mr Mills, 25 Jul 2022

Club Aspire Terminal 3
2 out of 5

No warmth, friendliness in staff, hard work trying to get a drink

Mr Bryan, 17 Jul 2022

Club Aspire Terminal 3
4 out of 5

Very poor quality food provided....not enough cutlery....food ran out and there was overcrowding in the lounge. Definitely not worth the money charged....in fact it was a disgrace. Could be so much better.....standards are very poor and the staff just dont seem to car

Mr Hamblett, 16 Jul 2022

Club Aspire Terminal 3
3 out of 5

Staff friendly and helpful, great location, good food, very relaxing prior to our long flight

Mrs Fletcher, 09 Jul 2022

Club Aspire Terminal 3
5 out of 5

The lounge was lovely, food was nice, only I would recommend at the moment as we had less then an hour in there due to it taking over 3 hrs to check in and get though security

Mr Thornton, 28 Jun 2022

Club Aspire Terminal 3
5 out of 5

It was certainly better than sitting in a very crowded airport. However we were shown to a small table next to other folk when there were other tables that were situated in the window area with sofas etc. I asked if I could move to one of these tables , which were empty, and was told that they were for groups of four. However, a couple were shown to the sofa when there were tables such as mine available. I asked the receptionist if there was a different cost to book a sofa seat and he said no. This anomaly needs to be sorted. Waiting staff were very helpful and cleared tables quickly.

Mr Yersin, 21 Jun 2022

Club Aspire Terminal 3
3 out of 5

i have sent a complaint as I was able to book a lounge in the north while in the south, how could this have happened, i would like an answer and credit ASAP

Mrs Rogers, 17 Jun 2022

Club Aspire Terminal 3
1 out of 5

Delays at baggage

Mr Robinson, 06 Jun 2022

Club Aspire Terminal 3
1 out of 5

When we got to the lounge there was a language barrier and she didn’t understand our booking. The woman who took us to the table wanted to sit us with a lot of others but there were 3 empty tables by the window so I asked could we have one. She said she was waiting for a party of 12 to turn up but whilst we were there they never turned up. The only other place was supposed to be the quiet area but it wasn’t and we ended up being seated separately. Not happy, wouldn’t use again

Mrs Hathaway, 04 Jun 2022

Club Aspire Terminal 3
3 out of 5

Felt quite restrictive, not enough tables and chairs for the amount of people consequently 3 people sitting at the bar without drinks all on their devices making it very difficult to get drinks

Mr Grove, 30 May 2022

Club Aspire Terminal 3
3 out of 5

Very busy but friendly staff

Mr Mason, 22 May 2022

Club Aspire Terminal 3
4 out of 5

More staff needed! Lots of dirty plates, cups cutlery etc left on tables not being cleared away and tables cleaned. Food containers left empty and not refilled for long periods of time

Mr Dobbyn, 08 May 2022

Club Aspire Terminal 3
3 out of 5

The vacation was great.

Mr Lake, 28 Apr 2022

Club Aspire Terminal 3
4 out of 5

The booking process was really easy although I did have to change lounges dues to flight time change. The Aspire was not as nice as the No 1 Lounge and was very overcrowded and not a quiet and pleasant at the NO 1 Lounge

Mr Day, 27 Apr 2022

Club Aspire Terminal 3
5 out of 5

No it didn't, lounge was closed, I've been trying to get a refund now since April 3rd, your customer service is terrible. Why can't you instantly refund me? Its 18th April now. Why ???

Mr Brown, 19 Apr 2022

Club Aspire Terminal 3
1 out of 5

Lounge is as shut. Impossible to get hold of you to get money back.

Mrs Warren, 20 Mar 2022

Club Aspire Terminal 3
1 out of 5

Food could have had more meat even if only small amount

Mr Spencer, 12 Mar 2020

Club Aspire Terminal 3
4 out of 5

Very crowded with lots of walk ins accommodated which made it too busy. Also thought that food was not up to much - staff were good but were fighting a losing battle with number of customers using lounge at that time.

Mrs Brown, 06 Mar 2020

Club Aspire Terminal 3
3 out of 5

Rude staff, horrible food and very limited choice, too many people in the room. There was nothing luxury about this lounge.

Mrs Jones, 02 Mar 2020

Club Aspire Terminal 3
1 out of 5

Rude staff, horrible food and very limited choice, too many people in the room. There was nothing luxury about this lounge.

Mrs Jones, 02 Mar 2020

Club Aspire Terminal 3
1 out of 5

Would have preferred more child friendly facilities- games area, more child appropriate foods.

Ms Clark, 27 Feb 2020

Club Aspire Terminal 3
5 out of 5

Would have preferred more child friendly facilities- games area, more child appropriate foods.

Ms Clark, 27 Feb 2020

Club Aspire Terminal 3
5 out of 5

Brilliant staff but, as our flight to LHR from LBA was delayed by 2 hours, we had very little time in the lounge.

Mr Nicoll, 21 Feb 2020

Club Aspire Terminal 3
5 out of 5

More variety of food

Mrs Wakeford, 19 Jan 2020

Club Aspire Terminal 3
5 out of 5

Very poor service

Mr Jegadeesan, 08 Jan 2020

Club Aspire Terminal 3
2 out of 5

1st experience of using a lounge before flying...nice and relaxing...quite busy but would certainly use again...

Mrs Young, 05 Jan 2020

Club Aspire Terminal 3
5 out of 5

Airport lounge was comfortable, plenty of choice of food and drink and helpful staff.

Herr Gueldner, 23 Nov 2019

Club Aspire Terminal 3
4 out of 5

Everything was superb from the food to the drinks

Frau Pawlowska, 20 Nov 2019

Club Aspire Terminal 3
5 out of 5

We had a problem finding a seat when we arrived. Food and drinks very good.

Mrs Hamilton, 20 Nov 2019

Club Aspire Terminal 3
4 out of 5

It was comfortable but very busy.

Mrs Reichel, 11 Nov 2019

Club Aspire Terminal 3
5 out of 5

Compared to other lounges we have used the food was poor, with a limited selection. Drinks available at the bar but the service and glasses made you feel like you were in a budget lounge

Mrs Cooke, 09 Nov 2019

Club Aspire Terminal 3
2 out of 5

Viewing reviews 1 - 50 of 256