Reviews for Plaza Premium Gatwick North

Customer ratings and reviews

Book the Plaza Premium Lounge Gatwick North

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Holiday Extras customers who booked the Plaza Premium Lounge Gatwick North Terminal were asked if they would like to leave a rating and also any comments or feedback. Have a little read to get a picture of their experience.

Our customers rated Plaza Premium Lounge North, on average, 6/10 (172 reviews).

Viewing reviews 101 - 150 of 172

We booked a lounge with holiday extras and definitely will be booking them every time we go on holiday from now on you get fast track through security and then you can go relax in a lounge with free drinks and food

Mr Sigley, 07 Aug 2022

Plaza Premium Lounge North Prosecco Offer
5 out of 5

Yes the airport lounge was excellent value for money with a friendly service and easy access with views over the airport

Mr Dilks, 07 Aug 2022

Plaza Premium Lounge North
5 out of 5

Very crowded with people overstaying their alloted time slots. Very poor choice of food and no air conditioning. For the price we paid, I would not recommend this longe.

Mr Elliott, 07 Aug 2022

Plaza Premium Lounge North for 2 hours
2 out of 5

The lounge wasn’t nice.. furniture was grubby food was in random areas..Prosecco was charged extra .. staff were nice but you can’t make a silk purse out of a sours ear

Mrs Lands, 05 Aug 2022

Plaza Premium Lounge North
1 out of 5

Very clean. Staff were lovely. It was fairly quiet and helpful to be away from it all as the airport was rammed with people.

Mrs Bartlett, 05 Aug 2022

Plaza Premium Lounge North for 2 hours
5 out of 5

Yew the staff were lovely. Toilets clean . The only thing was , could do with a bit more choice in the food .

Mrs Porter, 04 Aug 2022

Plaza Premium Lounge North Prosecco Offer
4 out of 5

The lounge was extremely hot, so much so that we were sweating even though we had summer clothes on.

Mr Goodridge, 03 Aug 2022

Plaza Premium Lounge North Prosecco Offer
3 out of 5

The lounge had a few food options which were very nice. Staff polite and helpful. Downside was that the air con wasn't working so the heat was pretty unbearable but they had some fans set up.

Mrs Taylor, 03 Aug 2022

Plaza Premium Lounge North for 2 hours
5 out of 5

It’s nice to relax before flight with a lovely light breakfast cool drink and piece and quite with very helpful staff who will attend to your every need. Well done can’t wait for next holiday.

Mr Leigh, 01 Aug 2022

Plaza Premium Lounge North Prosecco Offer
5 out of 5

Yes everything was lovely and smooth a nice experience before boarding a flight

Mr Boyle, 29 Jul 2022

Plaza Premium Lounge North Prosecco Offer
5 out of 5

No air con on a ridiculously hot day. So was like being in a greenhouse. Food was horrendous, and the toilets were all closed and not told this upon arrival

Mrs Humphries, 29 Jul 2022

Plaza Premium Lounge North Prosecco Offer
1 out of 5

Everything went as smoothly as could be. The lounge was good although we were expecting maybe all day breakfast so when we got there at 11:30ish it had changed to lunch. The good thing was that we went down to our gate as asked to do so but when we got there the flight was delayed so we were allowed back into the lounge. Very pleased about that.

Mrs Hopkins, 28 Jul 2022

Plaza Premium Lounge North
5 out of 5

We was unable to use the lounge as the a/c wasn't working and it was extremely hot...the receptionist suggested we try it in there but it was far to hot with 2 toddlers in tow. We requested a refund and received it 3 days later

Mrs Carrick, 27 Jul 2022

Plaza Premium Lounge North for 2 hours
1 out of 5

Good not as good as I expected. Some breakfast things but no rolls /bread/croissants/ butter . Great having priority security

Mrs Young, 26 Jul 2022

Plaza Premium Lounge North for 2 hours
4 out of 5

The lounge was very hot. The variety of food was poor as was the quality. There were many dirty tables left for long periods of time. It seemed understaffed but nobody seemed to be working hard.

Mrs Medhurst, 26 Jul 2022

Plaza Premium Lounge North Prosecco Offer
2 out of 5

We waited outside, the lounge did not open, the communication was awful: we still have not had a refund and the service was appalling.

Mrs Newman, 26 Jul 2022

Plaza Premium Lounge North
1 out of 5

Toilets were filthy There was not much cooked items to choose from

Mrs Gaunt, 25 Jul 2022

Plaza Premium Lounge North for 2 hours
3 out of 5

The staff were very kind, friendly and helpful. The food was quite good, and the drinks were too. No problems there. Those are my positives. I have never actually been to a lounge before in all my years of travelling, but going on holiday when there were all the delay issues at Gatwick, we thought we'd be kind to ourselves and book a lounge. But not very impressed, apart from what I've said above, for the following reasons: Too few staff (albeit the ones there were very nice and efficient); The loos were closed, apparently for cleaning, for the whole two hours we were there. Very annoying to have to go out to the airport toilets on a different level, a few minutes away. The soft drinks in the fridge ran out so we had to wait in the bar queue each time (only one person working there, pouring all drinks) just to get a coke a or lemondade. No papers/magazines available; So all in all, we thought it wasn't worth the money. You did ask!

Mrs Trotter, 25 Jul 2022

Plaza Premium Lounge North for 2 hours
2 out of 5

Not enough staff. Dirty tables and dirty crockery stacked all around the bar area. Breakfast food was almost inedible. The only plus was that we were able to sit in an area out of the busy airport departure area. We would book a lounge in the future but not the one provided. Whilst we may book with holiday extras again but find it very frustrating that you can’t talk to anyone by phone.

Mr Davis, 25 Jul 2022

Plaza Premium Lounge North for 2 hours
1 out of 5

Food selection could be improved

Mr Barnell, 23 Jul 2022

Plaza Premium Lounge North for 2 hours
4 out of 5

The tables were all covered in dirty dishes , glasses etc the food was slops worse than school dinners and the drinks at bar served in warm glasses no ice or lemon served in drinks total waste of money

Mrs Stirling, 21 Jul 2022

Plaza Premium Lounge North
2 out of 5

Check in Premier lounge so quick unfortunately lounge no atmosphere and dire food drinks good

Mr Gibbs, 19 Jul 2022

Plaza Premium Lounge North for 2 hours
5 out of 5

Thank you so much for the lovely time we spent in the lounge before our flight. I’d like to suggest that there would be some more information when you arrive in terms of what and where is available

Mrs Kowalik, 19 Jul 2022

Plaza Premium Lounge North Prosecco Offer
5 out of 5

Have recommended service to all just to be able to get through security quickly and have somewhere to sit/not queue as the main terminal was chaos. Feedback: 1. Prosecco included was not very nice 2. Food was bland and limited 3. Toilets were shut for most of the day.

Mr Mason, 19 Jul 2022

Plaza Premium Lounge North Prosecco Offer
5 out of 5

First time I’ve used an airport lounge I found the facilities a bit basic not quite what I was expecting also disappointed that there was only one flight information board located at the reception desk had to keep taking luggage with me to check on flight information

Mr Hughes, 18 Jul 2022

Plaza Premium Lounge North
4 out of 5

Lounge comfortable and calm . Easy access , 2 staff members we met friendly . Not made to leave even though flight delayed . But Breakfast quality poor , choice limited . Coffee from machine not the nicest . Not best value for money , perhaps better later in the day !

Mrs Hill, 18 Jul 2022

Plaza Premium Lounge North for 2 hours
3 out of 5

Everything went very smoothly, we even got into the lounge earlier than booked. Staff were great and food was good. Highly recommend.

Mrs Mccarthy, 17 Jul 2022

Plaza Premium Lounge North for 2 hours
5 out of 5

A bigger selection of food would be help. There were four pots of hot food but you could have a bigger selection of fruit, cakes, biscuits etc.

Mr Hebditch, 17 Jul 2022

Plaza Premium Lounge North Prosecco Offer
4 out of 5

Very comfortable, great views of the airport and good food.

Mr Packman, 16 Jul 2022

Plaza Premium Lounge North
5 out of 5

The lounge was scruffy, with broken loos, poor food, lacking in basic essentials and with rude staff. I have contacted them directly to express our unhappiness.

Ms Littleboy, 16 Jul 2022

Plaza Premium Lounge North Prosecco Offer
1 out of 5

Great service and price but no prosecco included :(

Mr Kelly, 15 Jul 2022

Plaza Premium Lounge North
5 out of 5

Was far below expectations. More like an airport canteen than airport lounge.

Mrs Peck, 15 Jul 2022

Plaza Premium Lounge North
2 out of 5

Facilities were appalling. Tables covered in dirty dishes, eaten rotting food left on them. Glasses not collected. Toilets “out of order” because there wasn’t anyone to clean them which meant my disabled mother had to go down stairs to use the nearest available ones!? Staff were indifferent and too few and far between to give an accurate review on.

Mr Monaghan, 14 Jul 2022

Plaza Premium Lounge North
1 out of 5

Because of the uncertainty of flights we were so long going through security i went straight to the gate and no time for the lounge

Mrs Slaughter, 14 Jul 2022

Plaza Premium Lounge North
1 out of 5

Nice welcome and good food

Mrs Anderson, 14 Jul 2022

Plaza Premium Lounge North for 2 hours
5 out of 5

Sold us a car parking at Gatwick with the Sofitel hotel however failed to mention the 8th floor lounge which was promoted and sold with there room was closed for refurbishment! We would not have booked if we had of known this. It was booked for a special occasion. Since returning to collect car also, has countless of emails saying payment due. We paid in advance months ago! Needless stress.

Miss Fulcher, 13 Jul 2022

Plaza Premium Lounge North Prosecco Offer
1 out of 5

It went smoothly and the facilities were as described, staff were helpful

Mr Thurgood, 12 Jul 2022

Plaza Premium Lounge North Prosecco Offer
5 out of 5

Very disappointed the washrooms where closed and we had to keep going back downstairs to the terminal to use the toilets. One of the main reasons for booking was to have close access due to medical conditions so this was a big issue for us. Everything else was fine.

Mrs Thompson, 12 Jul 2022

Plaza Premium Lounge North
4 out of 5

We paid £144 for 4 people to the premium lounge…the food at best was worthy of a bin… not impressed at all

Mrs Bayley, 12 Jul 2022

Plaza Premium Lounge North
1 out of 5

Arrived at the lounge to be told the toilets in the lounge were not in use. So needed to go back out into the main terminal with all the general public who we had paid good money to get away from. No mention of any refund !?

Mr Edwards, 12 Jul 2022

Plaza Premium Lounge North for 2 hours
1 out of 5

More gluten free options

Mrs Onyett-Harper, 11 Jul 2022

Plaza Premium Lounge North for 2 hours
5 out of 5

Car park was excellent and the lounge was very good

Mrs Helyar, 10 Jul 2022

Plaza Premium Lounge North
5 out of 5

Lounge fairly peaceful and could get a seat. Drinks service very very slow. 25 minutes to get a drink. Only one person serving.

Mrs Mallam, 10 Jul 2022

Plaza Premium Lounge North for 2 hours
4 out of 5

Yes…the most important element was the speed of moving through priority security

Mrs Brothwell, 09 Jul 2022

Plaza Premium Lounge North for 2 hours
5 out of 5

Perfect lounge was amazing and fantastic price!!

Mrs Wells, 08 Jul 2022

Plaza Premium Lounge North for 2 hours
5 out of 5

Apart from long queues at the bar everything was perfect. Would definitely book this again.

Mrs Phillips, 08 Jul 2022

Plaza Premium Lounge North Prosecco Offer
5 out of 5

Disgusting service. Food was poor - literally 3 small pots of curry. Drinks limited & took ages to queue. Tables not cleared & dirty. Mens toilets were covered with cling film & only one available was dirty & floor wet. Ladies toilets filthy. Asked to be moved but told wasnt option. Requested refund but not heard back

Mrs Hammer, 08 Jul 2022

Plaza Premium Lounge North for 2 hours
1 out of 5

Very long and slow queue to gain entrance. Girl on the reception deliberately awkward so not the welcome you would hope for. The place smelt of cabbage - the food on offer was vegetable soup in the middle of a heat wave!!! No air con, uncomfortably hot, floors dirty, carpets and soft furniture badly stained, long queue for drinks - I felt sorry for the bar staff who were polite, helpful and working hard unlike the groups of other staff standing around chatting - but no fresh glasses so drinks served in freshsly washed hot glasses, ice melting within minutes, certain basic drinks not available.

Ms Ketley, 08 Jul 2022

Plaza Premium Lounge North Prosecco Offer
1 out of 5

Smooth entry to lounge but very disappointing…….Poor selection of food and full of many large parties who seemed intent on consuming as much alcohol as possible. Not a pleasant experience at all and one we will not be repeating or recommending.

Mrs Clarke, 07 Jul 2022

Plaza Premium Lounge North Prosecco Offer
1 out of 5

Quiet setting away from the crowds but the food was awful, coffee average to say the least. Used the cheaper version last time and it was so much better!

Mrs Nash, 07 Jul 2022

Plaza Premium Lounge North for 2 hours
2 out of 5

Viewing reviews 101 - 150 of 172