Holiday Extras customers who booked the Plaza Premium Lounge Gatwick North Terminal were asked if they would like to leave a rating and also any comments or feedback. Have a little read to get a picture of their experience.
Viewing reviews 51 - 100 of 172
The air con was broken. It was well into the 30,s and the lounge was so hot and unbearable
Miss Boyd, 29 Aug 2022
Plaza Premium Lounge North
1 out of 5
The air conditioning was broken and we were advised that we could cancel the booking and get a full refund. To date no refund has been made
Ms Grant, 29 Aug 2022
Plaza Premium Lounge North for 2 hours
1 out of 5
Get the air conditioning working! Better food, it was awful. Toilets were dirty
Mrs Ferns, 29 Aug 2022
Plaza Premium Lounge North for 2 hours
1 out of 5
Premium security was a great experience it was smooth and super speedy. The lounge was comfortable and staff were welcoming and pleasant. Food and drink readily available, no queue. Great wifi and charging facilities.
Mrs Bryant, 27 Aug 2022
Plaza Premium Lounge North Prosecco Offer
5 out of 5
Everything was OK would definitely do it next time we fly
Mr Lowson, 27 Aug 2022
Plaza Premium Lounge North Prosecco Offer
5 out of 5
Used the gatwick lounge with fast track security, the experience was smooth and made fir a much more relaxed start to our holiday. Thank you
Mr Smith, 27 Aug 2022
Plaza Premium Lounge North for 2 hours
4 out of 5
On initial booking this lounge was chosen for the gluten free options, however there were not many available , the staff were helpfull however and made chips for us, although I have emailed in I have had no reply so overall not satisfied,
Mr Cox, 27 Aug 2022
Plaza Premium Lounge North Prosecco Offer
3 out of 5
Toilets not working. Air con not working. Very hot although there was portable fans. Drinks not cold enough We paid extra for a superior lounge with a glass of Prosecco. Really looking forward to a lovely start to the holiday. Instead we experienced the worst lounge we have ever been in. Even the variety of food was poor. Ver disappointing overall and not worth the money.
Mrs Swaisland, 28 Aug 2022
Plaza Premium Lounge North Prosecco Offer
3 out of 5
The lounge was hot , dirty and the food bare . Very disapointed
Mrs Charlton, 27 Aug 2022
Plaza Premium Lounge North for 2 hours
1 out of 5
The breakfast food was to be honest dreadful.No TOAST available for breakfast.The toilets were so bad I would not let my wife or children use them.Very very disappointing way to start a holiday
Mr Maloney, 27 Aug 2022
Plaza Premium Lounge North Prosecco Offer
1 out of 5
was far more than satisfied with both the car parking, and airport passes
Mr/S Capes, 26 Aug 2022
Plaza Premium Lounge North for 2 hours
5 out of 5
Great for Gatwick. Lovely experience. Nice set up. However the “voucher” system we should have had for the prosecco didn’t arrive/work. I regards to Cancun, well… On arrival we were asked for details as expected, I showed a photo of the booking reference as I had arranged it whilst still away. The assistant was not helpful, in fact she was the opposite and quite rude! She wanted the Dragon Pass document, I explained that I had this via email but had no internet connection. I asked for the code for this and she just pointed and was quite dismissive. Once I gave her the details she said we had 2 places booked and they were busy/full, yet the man to the left of us was taking new cash bookings for groups of 4. I pointed out that we had the booking for 5 (as stated on the paperwork) and had reservations for the allocated time slot, with outbound cover if required, and she said they were full! After some discussion, and our clear booking allocation she wanted us to have seats separately! We’re shown seats of a 2, 2 and 1 and she said the 24 month old should sit on the individual seat!!! I explained we had booked a party group and they were taking other walk-ins and seating them together but she would not accommodate us apart from these seating arrangements. Obviously, we had to have the 2 and 2 and seat the toddler on our laps. I asked that we be told when they could seat our party together as seats became available but she never came to do this. We had to wait to find seats ourselves!! Having used lounges in various countries, this was by far the worst for customer service and food choice as the hot options were cold or not fully cooked.
Miss Hunt, 26 Aug 2022
Plaza Premium Lounge North
5 out of 5
There was no air con in the lounge. There were no clean tables. Paid for the champagne offer but never got champagne as they had run out. No clean glasses and minimal food. Would not have gone in if we were informed at reception.
Mrs Booth, 26 Aug 2022
Plaza Premium Lounge North Prosecco Offer
1 out of 5
The Lounge was great, but the air conditioning was not able to cope with the heat & it was roasting inside the lounge; may be worth warning people about the heat problem. Still, we enjoyed our time in the lounge & it was well worth it when our flight was delayed.
Mrs Stewart-Farmer, 24 Aug 2022
Plaza Premium Lounge North for 2 hours
4 out of 5
The food wasn’t good and it was so busy, not really relaxing at all
Mrs Freeman, 24 Aug 2022
Plaza Premium Lounge North Prosecco Offer
3 out of 5
The longe was a duality filthy rude staff hot dogs for kids hard as Rick when spoke to the manager he was unhelpful
Miss Agius, 24 Aug 2022
Plaza Premium Lounge North Prosecco Offer
1 out of 5
The lounge was awful! Absolutely gutted as it cost a lot for something that was not fit for purpose.
Mr Alderson, 24 Aug 2022
Plaza Premium Lounge North for 2 hours
1 out of 5
I have written to you to complain about our experience at the airport lounge. Poor quality food and lack of it, question for over half an hour for 1 drink, and the air conditioning was broken so it was extremely hot and uncomfortable
Mrs Bluer, 24 Aug 2022
Plaza Premium Lounge North for 2 hours
1 out of 5
Facilites were good. Staff were ok. Holiday extras app entrance time doesn’t match actual booking entrance time (which does show correctly on confirmation so must be an app issue) - this has happened both times I’ve booked this lounge with Holiday Extras. Luckily it didn’t cause an issue on these occasions. Not impressed that Prosecco incurred an extra charge in a premium lounge. I would book again but only for long haul flights where you can make use of the lounge for longer. We only had half our allotted time due to easyJet not accepting bags at bag drop until 2 and a half hours before the scheduled flight time. What with queues for bag drop that left less time in the lounge which was disappointing.
Mrs Hogan, 23 Aug 2022
Plaza Premium Lounge North for 2 hours
4 out of 5
The lounge was extremely busy with people searching for seats. It was incredibly hot with only 2 small portable air con units to help with the stifling heat. The queue for the bar was long and took time - no drinks menus available (there was one that everyone was having to share) no clear indication of what drinks were included and what was chargeable. The food was luke warm at best, well, what was left of it! The cold food was stale! Overall an awful experience. It spoilt the start of mine and my son's holiday. It was that bad that we left the lounge and even though the airport was busy, we were able to find seats in a lovely coffee shop, with air con and plenty of space! A complete waste of money and would never use again - will be telling my family and friends the same!
Mrs Stygle, 23 Aug 2022
Plaza Premium Lounge North Prosecco Offer
1 out of 5
After finding out in the 2hours before our flight, that had changed, (from one terminal to another ) we approached a lady at the lounge entrance and she kindly sorted out our predicament and got us in another lounge straight away. The lounge was busy but still very good.
Mr Wadhams, 21 Aug 2022
Plaza Premium Lounge North
5 out of 5
So much calmer to wait in a peaceful lounge with food and drink freely available.
Mr James, 22 Aug 2022
Plaza Premium Lounge North
5 out of 5
Easy to find. Quick check in even though we were a party of ten. Food was good and good variety was able to take a few bits with us on plane. Comfortable lounge seat's and points to charge. Able to sit all togeather would use again
Mrs Mills, 21 Aug 2022
Plaza Premium Lounge North for 2 hours
5 out of 5
Plaza premium Gatwick north Not good - wouldn’t book again. No food out when we arrived. Massive queue for drinks, only one member of staff at bar. When food did arrive, very mediocre school canteen style rubbish
Mrs White, 22 Aug 2022
Plaza Premium Lounge North
1 out of 5
No. The food was very poor and minimal choice. The tables were full of bottles plates and glasses from previous guests. Thoroughly disappointing.
Ms Taylor, 21 Aug 2022
Plaza Premium Lounge North for 2 hours
1 out of 5
Lounge was so full we could not even get a drink
Mr/S Anning, 21 Aug 2022
Plaza Premium Lounge North
1 out of 5
Will never use Holiday Extras again, have been inundated with junk mail from your company ever since booking. No response to my complaint. A cowboy company.
Mr Hayday, 21 Aug 2022
Plaza Premium Lounge North
1 out of 5
Booked Gatwick north lounge from 5am but lounge was closed as no staff poor service told would get refund but when I rand they knew nothing about it a d had to complete a form. Not heard anything.
Mr Williamson, 21 Aug 2022
Plaza Premium Lounge North
1 out of 5
Everything went well. The only problem was beyond your control in that the flight out was delayed for 2 hours. Therefore the lounge was of great assistance. All staff were very helpful.
Mr Lovegrove, 20 Aug 2022
Plaza Premium Lounge North Prosecco Offer
5 out of 5
I booked the Plaza Premium lounge at Gatwick which cost £103.79. On arrival at the lounge we were informed that they had to close early due to a shortage of staff and it was not open. They took all details and informed me that they would arrange a full refund through Holiday Extras. 16 days later I have seen no refund and have had no communication from Holiday Extras, despite me raising an email last week.
Mr Fasey, 21 Aug 2022
Plaza Premium Lounge North for 2 hours
2 out of 5
Found the lounge easily and facilities as described. As travelling solo it was a lovely space to enjoy the food and drinks before boarding.
Ms Catt, 19 Aug 2022
Plaza Premium Lounge North for 2 hours
5 out of 5
Very basic , snacks , food and drink very low quality level, overall aesthetic of the lounge lacks comforts
Mr Pennington, 19 Aug 2022
Plaza Premium Lounge North Prosecco Offer
3 out of 5
So much more comfortable than fighting for seats elsewhere. The food & drink on offer was more than acceptable! The staff were friendly & very efficient! My first time in a lounge but won’t be my last!
Miss Rothwell, 17 Aug 2022
Plaza Premium Lounge North
5 out of 5
The fast track security was brilliant because it was so smooth and quick and having space in the lounge to sit quietly and have breakfast before our flight was a treat and we shall definitely do this again. But I was surprised by how shabby the lounge is.
Mrs Melville, 17 Aug 2022
Plaza Premium Lounge North for 2 hours
4 out of 5
I have already made a complaint Disgusted
Mrs Falzon, 17 Aug 2022
Plaza Premium Lounge North for 2 hours
1 out of 5
Plenty of room in the lounge to sit and watch the planes. There was a good selection of hot and cold food but the only improvement could be more staff to refill the cans of drink in the fridge and restock the food quicker.
Mrs Davies, 16 Aug 2022
Plaza Premium Lounge North for 2 hours
5 out of 5
Everything went ok, but the constant emails offering your services even though you knew we were away and trying to relax were, frankly, annoying. My comment to others were that there's some decent deals on your website, but be prepared to put up with teh nonsense email contact.
Mr Parrott, 16 Aug 2022
Plaza Premium Lounge North
4 out of 5
Lounge itself was nice but food choice was pretty poor. Had to tell staff about dirty toilets with no toilet paper. Only one choice of wine, had to pay is you wanted sauvignon. Used No1 lounge prevoiusly and think its better than the premium lounge.
Mrs Atkins, 16 Aug 2022
Plaza Premium Lounge North
3 out of 5
Food was ok, not so good if you are vegan. The lounge was overcrowded, no control of numbers coming and leaving. Tables took an age to be cleared. Expected it to be more comfortable. We were three adults and a child. Cost was £130. Not good value.
Mr Birch, 16 Aug 2022
Plaza Premium Lounge North Prosecco Offer
2 out of 5
I’ve emailed you separately about how disappointing the lounge way. Please see that email
Ms Oliphant, 16 Aug 2022
Plaza Premium Lounge North for 2 hours
1 out of 5
Food was poor quality and cold, toilets and lounge not clean at all lack of food only saving grace it was quiet.
Mrs Smith, 14 Aug 2022
Plaza Premium Lounge North for 2 hours
1 out of 5
The lounge appeared to be overbooked with customers not able to find seats. The tables were not being cleared with dishes piled high. A number of customers complained.
Mrs Mccluskey, 13 Aug 2022
Plaza Premium Lounge North Prosecco Offer
1 out of 5
Food not to my taste but alcohol was!
Mrs Childs, 12 Aug 2022
Plaza Premium Lounge North for 2 hours
5 out of 5
I’ve used business class lounges in the past so didn’t have much expectations of this lounge however I thought it was very nice. Clean, spacious and the level of the food and drinks were very good better than expected. I would definitely recommend for anyone looking to get away from the uncomfortable seats at the airport.
Mr Rowlands, 11 Aug 2022
Plaza Premium Lounge North for 2 hours
4 out of 5
Everything was brilliant
Mrs Maddox, 10 Aug 2022
Plaza Premium Lounge North Prosecco Offer
5 out of 5
The plaza lounge was filthy dirty. My wife asked for our rable to be cleaned, which after 30 minutes this was done.
Mr Orme, 10 Aug 2022
Plaza Premium Lounge North Prosecco Offer
3 out of 5
The lounge experience was an absolute disappointment. It was not luxurious and did not seem new as described while the overall appearance was extremely messy as the floors were dirty, food mess was visible and the tables were not cleaned. The food was tasteless and not hot but warm, the sandwiches were just the same and it was only after I had complained that I was offered the kids option of chips which were the best thing on offer and actually tasted as they should. I will be making a formal complaint to request my money back as what I was sold and paid for was not what was described so I feel mislead and believe the concept of this lounge was missold. I took pictures to evidence my experience. I would like to be contacted in regard to my experience so we can move this matter forward appropriately. I look forward to hearing from you.
Mr Linton, 09 Aug 2022
Plaza Premium Lounge North
1 out of 5
Hot food option were shocking (choice of 3!!) only decent thing was the view
Mr Wiseman, 08 Aug 2022
Plaza Premium Lounge North Prosecco Offer
3 out of 5
Impossible to ever contact you. When possible your staff knew very little.
Mr Morrison, 08 Aug 2022
Plaza Premium Lounge North for 2 hours
2 out of 5
The parking was great - lovely staff, very efficient. The lounge was terrible (have requested refund) dirty and extremely poor quality and limited food (we went out of lounge to buy food). Would never contemplate using this lounge again.
Mrs Hurley, 08 Aug 2022
Plaza Premium Lounge North for 2 hours
1 out of 5
Viewing reviews 51 - 100 of 172