Holiday Extras customers who booked the Plaza Premium Lounge Gatwick North Terminal were asked if they would like to leave a rating and also any comments or feedback. Have a little read to get a picture of their experience.
Viewing reviews 1 - 50 of 172
The service is good but food selection is very limited, not easy to relax as when we booked it was over crowded and the queue for drinks was incredible at least 30 people, that being said if they limit the bookings and supply better food range ( Indian food is not to everyone taste ) then it would be better we might have just booked at the wrong time, the fast track though is exceptional a highly recommended
Mr West, 26 Sep 2022
Plaza Premium Lounge North Prosecco Offer
4 out of 5
Next time you are flying, after you have walked through the cleverly designed duty free area. You notice the hoardes of fellow travellers fighting to find a seat or space to sit and nibble on their plastic wrapped sarnie…..while you follow the signs for lounges, and sit in quiet comfy surroundings having a bite to eat and drink watching the normally unseen airside world do it’s thing. And once you have had your restful time, you can rejoin those stressed out crowds, who are about to become your fellow travellers on way to your chosen destination. Thinking I’m glad I didn’t have to sit out here…..I think I’ll make a habit of this.
Mr Fraser, 24 Sep 2022
Plaza Premium Lounge North for 2 hours
5 out of 5
Very nice staff and basic run of the mill hotel, but the staff made the difference
Mrs Holland, 22 Sep 2022
Plaza Premium Lounge North Prosecco Offer
5 out of 5
We were looking forward to a cooked breakfast and this was the main reason for booking the lounge, but it finished at 10.30am which was really disappointing. By the time we got to the lounge, we had missed it by 5 mins. The lunch menu was uninspiring and I didn't want a curry at that time in the morning. There was no information on the web site regarding times of meals. Also the only place to see the flight departures' screen was at the entrance to the lounge, and so we had to leave our seats each time and walk over to find out if our flight was boarding. More screens required.
Ms Downie, 21 Sep 2022
Plaza Premium Lounge North
3 out of 5
Loved how relaxing it was in the lounge
Mr Mills, 20 Sep 2022
Plaza Premium Lounge North for 2 hours
5 out of 5
Food was of a poor standard and the tables were a mess we just had to pick one that had wasn’t dirty. Views were on excellent
Mr Taylor, 20 Sep 2022
Plaza Premium Lounge North Prosecco Offer
4 out of 5
Very disappointed we got there only 1 bar staff no pint glasses cleaned they had to wash them up limited food only curry pasta or veggie slop the smallest mousse portion you could think of that wouldn’t fill up a child and crackers and cheese , no spoons waited 5 minutes for them to wash them up after asking 2 staff members, hair on serving spoons no cups for coffee had to ask for butter as run out had to ask manager to get someone else to serve as queue was so long as one of the guys was due a break but had no one. It’s the worse lounge I have been in and would never go again
Mr Jones, 19 Sep 2022
Plaza Premium Lounge North Prosecco Offer
1 out of 5
The food wasn’t very good and the choice of drinks waste that great , I will stick to the club rooms going forward
Mr Mullett, 18 Sep 2022
Plaza Premium Lounge North Prosecco Offer
2 out of 5
Food was a disappointment. Lounge quite dirty
Mrs Simons, 18 Sep 2022
Plaza Premium Lounge North Prosecco Offer
1 out of 5
Short staffed Inexperienced staff Dirty Poor drink choice Etc
Mr Thompson, 18 Sep 2022
Plaza Premium Lounge North for 2 hours
1 out of 5
This lounge was a giscrace. It was filthy. There was no aircon working, no gas for the larger and soft drink pumps. The food was water soup, sandwiches, dried out chips or an unrecognisable stodge. Every table was covered with the leftovers & crockery/cups/glasses from the previous people who had sat there. It was an embarrassment to treat our friends to this joke of a filthy hole. We have always used lounges in the past for special treatment but this was worst than any nasty canteen. An embarrassing experience that was supposed to be a treat for friends who walked out after a short while. It was as if the company running this joke of a hole has no money and is about to go bankrupt. I have lots of pictures to show. I expect a full refund to prevent me from sharing this experience on social media.
Mr Thomson, 17 Sep 2022
Plaza Premium Lounge North Prosecco Offer
1 out of 5
Too crowded. Quality of food not very good. Bar service was good and enjoyed the glass of bubbly
Mr Byrne, 17 Sep 2022
Plaza Premium Lounge North Prosecco Offer
3 out of 5
No seats available, disabled loo out of order, cold food, would not recommend
Mrs Ma, 16 Sep 2022
Plaza Premium Lounge North
1 out of 5
Not enough seating, food not that great fish over cooked, no variety for the children that were in the group and not much for them to do never agsin
Mrs Harding, 16 Sep 2022
Plaza Premium Lounge North for 2 hours
1 out of 5
Easy to use and good discount
Miss Berry, 14 Sep 2022
Plaza Premium Lounge North for 2 hours
5 out of 5
Staff are very welcoming and good choice of food and drink.
Mr Tempbooking, 14 Sep 2022
Plaza Premium Lounge North for 2 hours
4 out of 5
Lounge was very poor. Early morning flight. Coffee machine out of order. Needed descaling and nobody around to do it. Bread rolls were stale. Disabled toilet out of order with a sign that looked as though it had been for some time. Staff unhelpful. Generally poorly managed.
Mr Hayman, 13 Sep 2022
Plaza Premium Lounge North for 2 hours
1 out of 5
The lounge I paid for was absolutely disgusting! Barely any food in the trays. The bar man didn’t seem to want to be there the tables and floor were filthy! I will be taking this further as we walked straight out.
Mrs Anderson, 13 Sep 2022
Plaza Premium Lounge North Prosecco Offer
1 out of 5
Plaza Premium Lounge booked in June for Mon 12th 4:45pm. We had been travelling for over 25 hours from Canada with 7 hour wait at Gatwick for our connection flight to Inverness. The lounge was closed ! Notice requesting we contact agent booked for a refund. !! Holiday Extras should have been advised notified us and made alternative arrangement in another lounge. Extremely disappointing end to a fantastic 16 days travel.
Mrs Davis, 13 Sep 2022
Plaza Premium Lounge North Prosecco Offer
1 out of 5
very basic amenities and food was sub standard for lounge facility
Mrs Peddle, 12 Sep 2022
Plaza Premium Lounge North for 2 hours
4 out of 5
The location is not too bad, looking over some of the runway. Everything else was terrible. The food was stale, the drinks were warm and everything the bartender gave me a beer, he slammed it on the bar so it frothed and overflowed. He then just wiped the whole rim of the bottle with his bare hands. The floor and tables were dirty.
Mr Cole, 12 Sep 2022
Plaza Premium Lounge North Prosecco Offer
1 out of 5
The lounge was untidy and dirty. Tables weren’t cleared, floor was covered in debris and toilets were not clean. Staff were very unhelpful, Barman did not speak at all when ordering drinks or asking for things. Food was very limited and lukewarm. This was advertised as a premium lounge which we booked as a treat to the start of a special holiday. We were very disappointed and wish we hadn’t wasted our money. We have used lounges before at other UK airports that are far superior to this.
Mrs Lunn, 12 Sep 2022
Plaza Premium Lounge North Prosecco Offer
1 out of 5
The staff were great,the chairs comfy if not a bit stained.Food was very poor, not a great selection.
Mrs Firth, 12 Sep 2022
Plaza Premium Lounge North for 2 hours
1 out of 5
We were very disappointed, which was a shame as it was the start of our honeymoon. The place was dirty tables not cleaned , food on floor everywhere and glasses piled up. The food was not what I thought I was going to be served and as the queues for drinks well this was a joke ! Very disappointing and will not be doing this again.
Miss Hayward, 11 Sep 2022
Plaza Premium Lounge North Prosecco Offer
2 out of 5
The staff were very helpful and friendly only thing I would say is that some of the furniture was a bit soiled so maybe the coverings need to be changed
Mrs Watson, 08 Sep 2022
Plaza Premium Lounge North Prosecco Offer
5 out of 5
It’s great to enjoy the lounge and get away from the crowds. However, this wasn’t the ‘Premium’ experience I would hope for. Very limited range of food (what was available was nice though) and the coffee machines only dispensed espresso so couldn’t get a latte or mocha.
Mr Oldland, 08 Sep 2022
Plaza Premium Lounge North Prosecco Offer
4 out of 5
The only good thing was the seating. Lots of drinks out of stock, only 2 choices on the buffet - nothing to suit teenagers other than chips. Leaking air con machine, so water on floor causing hazard and the floor was filthy- didn’t want to put my bag down. Not worth the money at all.
Mrs Hadfield, 07 Sep 2022
Plaza Premium Lounge North for 2 hours
2 out of 5
Easy to find and walked straight through with no waiting. Great choice of food and drink. Most relaxing airport visit I’ve had
Mrs Melanaphy, 05 Sep 2022
Plaza Premium Lounge North Prosecco Offer
5 out of 5
Very dirty food very very bad for the price you pay
Mr Knowles, 05 Sep 2022
Plaza Premium Lounge North
1 out of 5
Terrible avoid at all costs, it’s like a canteen. Very messy, loads of things empty. Rude staff.
Mrs O'sullivan, 04 Sep 2022
Plaza Premium Lounge North for 2 hours
1 out of 5
Staff did the best they could although not enough so was very dirty with plates and cups everywhere and the food was disgusting
Mr Muir, 04 Sep 2022
Plaza Premium Lounge North Prosecco Offer
1 out of 5
Lounge was disgusting. Understaffed, dirty and understocked. Only 3 food choices, none of which was labelled, so we didn't know what they were or any allergen advice etc. If something ran out, the staff would tell you it was no longer available, rather than stock it back up. We ordered childs food, to be told they were too busy to serve it, only for the table next to us receive it 15 minutes later. We're told that bottled beer had ran out, only to be restocked 10 minutes later. Toilets were also filty. We left to find food elsewhere in the airport. Would definetly not recommend to anyone! Waste of money!
Miss Cullen, 05 Sep 2022
Plaza Premium Lounge North
1 out of 5
There was little choice for the cooked breakfast - there was sausages, eggs - which I cannot eat - beans & bacon. The bread roll was not edible and the tea was tasteless. When I wanted to leave for my flight the toilets were closed.
Mrs Emery, 03 Sep 2022
Plaza Premium Lounge North for 2 hours
4 out of 5
Great experience in the lounge with my husband and 2 young children. Food and drinks were all available and very tasty.
Mrs Webber, 02 Sep 2022
Plaza Premium Lounge North for 2 hours
5 out of 5
The aircon was broken so it was very hot in the lounge with a young family, the food was limited and bland, the staff were too hot (fair enough) to want to work.
Mr Nash, 02 Sep 2022
Plaza Premium Lounge North Prosecco Offer
3 out of 5
50 minutes to get through premium security!!! The plaza premium lounge was disgusting. My partner had to clear a table for us to sit on. There was NO clean tables. Prosecco was £5 a glass, no 0% lager. The toast took 18 minutes to come. The toilets was disgusting and had no toilet roll in first 3 toilets I tried. I complained to the manager and to the head office, am still waiting g for a proper response. Never ever again. This was ment to be a treat for me and my family. The experience was shocking. What was premium about it??? Absolutely nothing.
Mr Edson, 02 Sep 2022
Plaza Premium Lounge North for 2 hours
1 out of 5
The toilets were closed, the pastry selection consisted of two dried up croissants and the tables were uncleared and unclean despite several members of staff standing around just chatting.
Miss Woodbridge, 02 Sep 2022
Plaza Premium Lounge North for 2 hours
1 out of 5
Lounge looked very tired, old and untidy, food all over the place. Choice of food very limited and not very appetising.
Mr Hoult, 01 Sep 2022
Plaza Premium Lounge North for 2 hours
2 out of 5
No air conditioning, no food left, hardly any staff, screens were not working only the ones by the entrance desk. Dirty tables which I cleared and cleaned myself.
Mrs Gravil, 01 Sep 2022
Plaza Premium Lounge North for 2 hours
2 out of 5
Lounge was filthy. Drinks were not all free/paid for and on the hottest day of the year the a/c was not working. There was no cold food, just a curry. We left after 10 mins and was told we would get a refund. We are still waiting after 2 weeks. No communication at all. A waste of £100
Mr Cooke, 01 Sep 2022
Plaza Premium Lounge North for 2 hours
1 out of 5
The facilities were all as described, all staff were very helpful and polite, tables need to be cleared quicker once people have left, many tables left dirty for long periods even when lounge was quite.
Mr Patching, 31 Aug 2022
Plaza Premium Lounge North for 2 hours
5 out of 5
Staff pleasant. Clean. Food not very good and not much choice. Same with drinks. No beer or Guinness only lager. Did not think up to usual standard of lounges.
Mrs Mckellar, 31 Aug 2022
Plaza Premium Lounge North
3 out of 5
Aircon in lounge not working. Atmosphere too hot to stay, went back to departure lounge.
Mr Reid, 31 Aug 2022
Plaza Premium Lounge North for 2 hours
1 out of 5
Premium Plaza lounge at Gatwick North terminal was a terrible experience and a complete and utter waste of money. I have submitted a formal complaint and I’m waiting to hear.
Mr Tew, 31 Aug 2022
Plaza Premium Lounge North for 2 hours
1 out of 5
Air con not working But a few potable units in there. Not much food left and hardly any staff but the staff that were there were lovely
Mrs Gravil, 30 Aug 2022
Plaza Premium Lounge North for 2 hours
5 out of 5
There was no air con in the lounge, there was industrial fans but in the middle of a heatwave it was still too hot.
Mrs Cowler, 30 Aug 2022
Plaza Premium Lounge North for 2 hours
5 out of 5
Wonderful start to holiday we found the Lounge a very pleasant and relaxing place with a good choice of food and drinks.
Mrs Tickle, 30 Aug 2022
Plaza Premium Lounge North for 2 hours
5 out of 5
The staff were quite helpful. The lounge was very nice. Good choice of food. However - the drink selection was too limited - only 1 type of beer?!
Mr Herbert, 29 Aug 2022
Plaza Premium Lounge North
5 out of 5
The facilities were great and we would definitely do it again the only slight improvement could be the range of food available was a bit limited and there was only 1 member of bar staff during peak season meaning the wait times were quite long .
Mrs Bugg, 30 Aug 2022
Plaza Premium Lounge North Prosecco Offer
4 out of 5
Too many people .. you do t get the full 3 hours as obv you have to go to boarding .. very scruffy ..NO ADEQUATE AIR CON No sandwiches left or others brought .. basically somewhere to sit .. Staff were lovely needs a complete renovation ..
Mrs O'nion, 29 Aug 2022
Plaza Premium Lounge North
1 out of 5
Viewing reviews 1 - 50 of 172