Holiday Extras customers who booked the No1 Lounge at Gatwick North Terminal were asked if they would like to leave a rating and also any comments or feedback. Have a little read to get a picture of their experience.
Viewing reviews 301 - 350 of 1559
Once the rush was over, very quiet pleasant experience with attentive and pleasant staff. A great start to the holiday. Would do it again and recommend.
Mrs Cooper, 11 Jan 2022
No1 Lounge, North Terminal
5 out of 5
Poor food selection, not enough seats and no beer on tap as it was “causing problems”
Mr Birchall, 11 Jan 2022
No1 Lounge, North Terminal
1 out of 5
The change of hotel locations at Gatwick was a pain
Mr Harris, 01 Jan 2022
No1 Lounge, North Terminal
5 out of 5
Very easy to navigate the website, fast cancellation refund, good choice of hotels or hotels with parking. We always use Holiday Extras for our lounge too.
Miss Mckay, 30 Dec 2021
No1 Lounge, North Terminal
5 out of 5
There wasn’t really any choice of food?? When it said buffet we expected more than a bacon or sausage roll??
Miss Aitken, 28 Dec 2021
No1 Lounge, North Terminal
2 out of 5
I booked an airport hotel but on our travels I checked the postcode and seen that it was ‘cancelled’. We did not receive any communication advising it had been cancelled and we were in the car on our way!
Miss Doherty, 24 Dec 2021
No1 Lounge, North Terminal
1 out of 5
All good it was an early flight so we had breakfast which was ok comfortable seats relaxing ,took a while to enter long queues staff said they need a new computer as kept freezing x
Mrs Smith, 23 Dec 2021
No1 Lounge, North Terminal
5 out of 5
We were evacuated because fire alarms went off from kitchens after 10 mins inside
Mrs Whiteway, 09 Dec 2021
No1 Lounge, North Terminal
1 out of 5
Very poor value. Cornflakes. A very small and poor quality vegetarian breakfast. No choice of how the eggs are cooked. No pastries, ‘we’ve got muffins but they’ve only just come out of the freezer so they haven’t defrosted yet’. No newspapers. Sorry, you can download most papers anyway and providing a link for download just isn’t the same as a real newspaper. And the time you book is a bit of a con as the hours you pay for are counted back from the actual time your flight takes off, so in fact about an hour less than it looks. Next time we’ll go up Wetherspoons which is cheaper and better quality.
Ms O'brien, 08 Dec 2021
No1 Lounge, North Terminal
1 out of 5
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Mrs Manley, 04 Dec 2021
No1 Lounge, North Terminal
1 out of 5
Yes, all was as described. Staff were very helpful.
Mr Patel, 04 Dec 2021
No1 Lounge, North Terminal
5 out of 5
Uninspiring and poor selection of drinks
Mr Cooke, 26 Nov 2021
No1 Lounge, North Terminal
2 out of 5
Absolutely appalling: The menu consisted of 4 items only! I had a tasteless soggy chilli chicken and rice that was warm. it was horrid and inedible. I then tried the Fish Sandwich. Dried up (very fishy disgusting) bits of fish finger in a dry cheap bread roll. The selection of tasty sweets was Chocolate brownies only! I booked this as a treat for my wife's 60th birthday for 4 people. What a waste of money. We all wished that we had gone to Weatherspoons!
Mr Newton, 25 Nov 2021
No1 Lounge, North Terminal
1 out of 5
Terrible car park experience left hubby with me in a wheelchair and two suitcases to struggle over from the car park to the airport Problem with car park system Paid and booked for a week and system changed it for a few hours , others had the same problem Staff not helpful said I could pay £8 on return then charged us £15 and was told we were lucky it wasn’t £80 car was filthy in drivers foot well as well as car no checks done on car and chip on windscreen
Mr Measor, 25 Nov 2021
No1 Lounge, North Terminal
1 out of 5
Very relaxing and food & drink really good.
Ms Files, 15 Nov 2021
No1 Lounge, North Terminal
4 out of 5
Struggled to find a seat & disappointed with the limited menu choice
Mrs Coleman, 11 Nov 2021
No1 Lounge, North Terminal
3 out of 5
Very disappointed. Only one option for breakfast. No pastries, fruit, yogurts. Very poor. People speaking on their phones on speakerphone. People dressed in inappropriate wear. Shorts that were unsuitable for the lounge experience and your guidelines!!
Mrs Clancy-Bloom, 10 Nov 2021
No1 Lounge, North Terminal
1 out of 5
It was a rip of. There were no kids packs. There was no food available other than from a very limited menu (around four dishes). And the dishes that were available were not very suitable for children and were very small.
Mrs Winter, 08 Nov 2021
No1 Lounge, North Terminal
1 out of 5
Got to the lounge at but was told the only food option was a full English breakfast and there was no lunch available until at least at the earliest. Not great tbh. No savoury snacks available at all. Waste of money
Mr Ling, 07 Nov 2021
No1 Lounge, North Terminal
3 out of 5
Always so easy to park car and no hassle getting it back as it’s straight across the road from premier
Mr Bishton, 03 Nov 2021
No1 Lounge, North Terminal
5 out of 5
Only self service on hot/cold drinks food waiter served, very limited choice. Would not recommend at all during current circumstances. No newspapers or magazines. Food so limited and staff serving not attentive.
Ms Hampton, 03 Nov 2021
No1 Lounge, North Terminal
1 out of 5
Helpful and efficient
Mr Stanford, 01 Nov 2021
No1 Lounge, North Terminal
5 out of 5
We were informed there was table service but after we had waited a while another customer advised us that they do not come to you, you have to ask them for what you want. The lounge was quite empty but the food took a long time to come out and the fish wrap was cold. The drinks were ok but very small servings and a long queue at the bar.
Mrs Hollister, 31 Oct 2021
No1 Lounge, North Terminal
3 out of 5
I pressed the wrong button and booked Gatwick lounge not Bristol. Tried to change this but the system wouldn’t allow it. So on 11th October you will see that two people did not turn up to the North Lounge Gatwick. We were at Bristol Airport where both Aspire lounges were closed. Not a happy customer!£60 wasted
Mr Huthwaite, 26 Oct 2021
No1 Lounge, North Terminal
1 out of 5
Facilities were better than pre covid. This was a result of the table service which resulted in food being served to order and was hot rather than the previous buffet facility. Our party were all of the opinion that the table service was a better option. As a result contact with staff was better and the staff were helpful, polite and ready to assist.
Miss Dawson, 23 Oct 2021
No1 Lounge, North Terminal
5 out of 5
Staff basically non-existant. Took an hour to get the food we ordered which then arrived like warm. Bar service took about 20 minutes. Staff failed to clean up a spilled drink on our table for about an hour, despite asking three different staff members to clean it up. Generally very poorly run and not an experience I would pay to repeat. I've had better service in military field kitchens.
Mr Geoffrey, 18 Oct 2021
No1 Lounge, North Terminal
1 out of 5
You sold me a lounge for me and my family knowing it had been hired out for a private function. Messing our plans up I have advised you already and you have credited me what I had paid, no apology no compensation I would love you to publish this but am sure you won’t. I expect a response and the reason why if I don’t get one I will publish on all social media sites
Mr Bell, 15 Oct 2021
No1 Lounge, North Terminal with free Premium Security
1 out of 5
All was very good and staff were helpful.
Mrs Robbings, 14 Oct 2021
No1 Lounge, North Terminal with free champagne
5 out of 5
Using the airport lounge was a comfortable and relaxing way to start our holiday. It was as described, different to previous visits but as expected due to current restrictions. Staff were polite and helpful.
Mrs Cooper, 14 Oct 2021
No1 Lounge, North Terminal with free champagne
5 out of 5
Staff were great but the food and the facilities were limited, presumably because of Covid.
Mr Meek, 14 Oct 2021
No1 Lounge, North Terminal with free champagne
4 out of 5
Poor experience. With the exception of the receptionist the other staff were inattentive and surly. Tables were not cleared quickly. Food was very poor. Compared to other lounges I’ve used this was far below the standard expected. Waste of money.
Mrs Campbell-Blair, 13 Oct 2021
No1 Lounge, North Terminal
2 out of 5
Great staff, Lovely food and drink in pleasant surroundings and atmosphere. Will definitely be back. Total value for money. Much better than wetherspons.
Mrs Tomlin, 11 Oct 2021
No1 Lounge, North Terminal with free champagne
5 out of 5
Very pleasant environment with everything available bar newspapers and magazines (due to Covid I know).
Mrs White, 07 Oct 2021
No1 Lounge, North Terminal with free champagne
5 out of 5
Very relaxing time
Mrs Mcgill, 07 Oct 2021
No1 Lounge, North Terminal with free champagne
5 out of 5
The lounge enabled us to have some comfort apart from the airport itself. Lounges have changed since we last used one, and we understand the changes due to COVID etc. But we felt we were sitting in a cafe eating breakfast rather than snacking in a lounge.
Mr Knights, 02 Oct 2021
No1 Lounge, North Terminal with free Premium Security
4 out of 5
Lounge Air-conditioning too cold, only seating available at meal tables on uncomfortable seats. Parking a nightmare. Pre-booked and paid in August and added another day in August. On arrival at North Long stay no record of my booking. On leaving a demand for £325.00 was on the exit barrier machine and again no record of my booking. Didn't and would pay until resolved. Complete joke.
Mr Trudgill, 28 Sep 2021
No1 Lounge, North Terminal with free Premium Security
3 out of 5
Much preferred the self service lounges staff not very helpful
Mr Mcgee, 27 Sep 2021
No1 Lounge, North Terminal with free champagne
3 out of 5
Minimal gluten free options and needed more optionson the normal menu
Mrs Caller, 25 Sep 2021
No1 Lounge, North Terminal with free champagne
3 out of 5
No I had booked the Champagne ???? Lounge No Champagne The Lady behind the counter was Rude I went out to the Recptiones who said she was not informed did I want her to call her Manager down I said no thank you I did not. Want to cause a problem
Mrs Willis, 25 Sep 2021
No1 Lounge, North Terminal with free champagne
2 out of 5
Ease and speed of dropping car off and collection, no queues, knew exactly where to go and what to do
Mrs Taylor, 24 Sep 2021
No1 Lounge, North Terminal with free champagne
5 out of 5
There was no champagne as advertised.
Mrs Watson, 23 Sep 2021
No1 Lounge, North Terminal with free Premium Security
4 out of 5
We booked a champagne breakfast and found the cooked breakfast that included a sausage but No bacon to be only satisfactory. There were no pastries available as advertised. We were not served champagne, checked at the self service and asked the waitress who advised there was none. Very disappointing….
Mr Bridges, 23 Sep 2021
No1 Lounge, North Terminal with free champagne
2 out of 5
Have emailed HE requesting a partial refund as booked a package with champagne and lounge didn't have any. Haven't had a reply from HE
Mrs Chapman, 21 Sep 2021
No1 Lounge, North Terminal with free champagne
3 out of 5
Very spacious and comfortable lounge. Very polite and helpful staff, Good choice of food, good value.
Mrs Needham, 31 Aug 2021
No1 Lounge, North Terminal with free champagne
5 out of 5
Fantastic haven away from the busy airport. Food was ok and brought to you, rather than self service - probably due to Covid. Service was very slow.
Mr Coulson, 29 Aug 2021
No1 Lounge, North Terminal with free Premium Security
4 out of 5
Very friendly staff. Good value and service
Mr Weisflog, 08 Nov 2020
No1 Lounge, North Terminal with free champagne
5 out of 5
Parking ideal opposite Gatwick’s north terminal the car parked close in n our return
Mrs Brailsford, 19 Oct 2020
No1 Lounge, North Terminal with free Premium Security
5 out of 5
Lounge was very clean. Friendly staff and delicious food and snacks. Comfortable chairs many with runway views. Good selection of drinks.
Mrs Leggett, 13 Oct 2020
No1 Lounge, North Terminal
5 out of 5
Parking car was quick and easy. On return it didn’t take the bus long to collect us The departure lounge was very good and the food was nice, the staff were very helpful and friendly
Mrs Hewson, 08 Oct 2020
No1 Lounge, North Terminal
5 out of 5
Staff very professional but buffet food could have been hotter
Miss Dawson, 12 Mar 2020
No1 Lounge, North Terminal
4 out of 5
Viewing reviews 301 - 350 of 1559