Reviews for the Hilton Stansted

great car park, staff, room, food and shuttle.

Mr Ralphs, 26 Jul 2017

Hilton
5 out of 5

Very quiet and comfortable. Easy and efficient transfer to the terminal.

Ms Walker, 26 Jul 2017

Hilton
5 out of 5

Very comfortable and well furnished.Easy to find and with excellent on site parking.Very friendly and helpful reception staff.Excellent transport links to the airport terminal all. Would definitely stay here again and highly recommended.

Mr Hewitt, 24 Jul 2017

Hilton
5 out of 5

buses should run later

Mr Lawrie, 24 Jul 2017

Hilton
5 out of 5

Staff helpful only problem we had was cold water in the morning to shower in also given a room that hasn't been upgraded

Miss Berwick, 23 Jul 2017

Hilton
4 out of 5

No ... it cettainly did not go smoothly this year with it being taken over while we were away. Hilton clearly did not hand over all of the information. The car had been parked there for 2 weeks which they didnt realise and clearly initially there were no rooms allocated to us. This was eventually resolved - but they were refurbished rooms that hadnt been 'signed of' for use I think on the second floor, rooms and. had to be opened with bolt croppers!! In both rooms it was clear the carpets had not long been fitted with remnants all over. No refreshment facilities (arriving at4 in the morning - not ideal. In not towels or toilet roll!! I would give them the benefit of the doubt because of the takeover - which was not 'seamless', despite at least half a dozen text messages received to assure us it would be and we wouldnt notice a thing!! Let's hope they get their act together - quickly!!

Mrs Clarey, 23 Jul 2017

Hilton
2 out of 5

No problem at all with Holiday Extras. However, had myriad problems at this hotel (hoVel) and a complaint to Novotel management ensued.

Mrs Yaxley, 22 Jul 2017

Hilton
1 out of 5

When we got there I was told i had booked for 2. I then informed them that I booked for 3 people. They apologised and added an extra bed. They were very helpful.

Mrs Jordan, 22 Jul 2017

Hilton
5 out of 5

all very good

Mrs Boniface, 21 Jul 2017

Hilton
5 out of 5

It was a wonderful seamless stay. Facilities great, rooms clean and comfortable. Staff helpful.

Mrs Stevens, 20 Jul 2017

Hilton
5 out of 5

Rooms fine even though there was sine refurbishment being carried out. Staff helpful. Good base for onward journeys.

Mrs Robinson, 21 Jul 2017

Hilton
5 out of 5

First room allocated wasn't made up! En-suite needed a refit - basin didn't drain away. Ridiculous arrangement for validating car park exit ticket - every time you wish to go out you have to queue at reception along with people checking in and out to get your ticket validated.

Mr Collins, 20 Jul 2017

Hilton
2 out of 5

Yes staff were good

Mr Hammond, 20 Jul 2017

Hilton
5 out of 5

All OK

Mr Smith, 18 Jul 2017

Hilton
3 out of 5

Everything was as described very happy.

Mr O'brien, 17 Jul 2017

Hilton
5 out of 5

No everything did not go smoothly. I booked with you in a hotel called the Hilton. I drove to Stansted looked for the road and the signs but could not find it. I drive up and down and eventually found somewhere to park and rang the telephone number I had. Whilst the hotel did not answer the phone initially it did say Novetel so I knew by then the hotel had been taken over. I would have expected Holiday extras to inform customers of this change. I was just lucky that I was in daylight and whilst initially very worried, I did find the hotel

Mrs Westthorp, 17 Jul 2017

Hilton
5 out of 5

Easy check in, lovely rooms & staff.

Mr Laws, 18 Jul 2017

Hilton
5 out of 5

Yes everything was as expected

Mr Adey, 17 Jul 2017

Hilton
5 out of 5

Very efficient no problems staff most helpful

Mr Kershaw, 17 Jul 2017

Hilton
5 out of 5

On arrival the lady who checked us in did not know where to enter the car registration on the computer system this took a long time to check in.we were given a room on the second floor due to renovation works being carried out one of the corridor routes was blocked off which ment you had to walk way past your room and all along the corridors to only come back on yourself. On arrival at our room the access cards would not open the door. I went back to the reception to report this and had to join a que of people that have turned up to check in as only one person on the desk. I eventually got new room cards which on the second attempt worked. On entering the room we found a big wet patch on the carpet which seamed to have come from the air conditioning unit. Again back to the reception join the que after many minutes we are give another room on the ground floor which had no milk in the room and no toilet tool in the toilet. Again another wait at reception to resolve this issue. Very poor experience from which should be a more expensive hotel.

Mr Tadgell, 16 Jul 2017

Hilton
1 out of 5

All fine

Mrs Fallowfield, 13 Jul 2017

Hilton
5 out of 5

Yes everything went smoothly, food was good, accom good

Mr Sorrell, 13 Jul 2017

Hilton
5 out of 5

Staff were very helpful and facilities were as described

Mr Ware, 12 Jul 2017

Hilton
5 out of 5

Everything was great

Mrs Beeson, 11 Jul 2017

Hilton
5 out of 5

The hotel and parking facilities were excellent, can thoroughly recommend.

Mr Bosworth, 11 Jul 2017

Hilton
5 out of 5

Everything was good

Mr O'brien, 11 Jul 2017

Hilton
5 out of 5

Whilst checking in at this hotel I requested at a taxi to be ordered for 3:15 the following morning. Taxi was never booked even though I watched the receptionist write down the details. Hotel changed name whilst we were away from Hilton to Novotel. Would have been nice to have been informed considering we left our car there for a week! Not impressed considering the amount of money we paid to stay here and leave our car here!

Miss Whittaker, 11 Jul 2017

Hilton
1 out of 5

Yes fantastic - recommended by our contact at Holiday extra Ria Gillard who has arranged our last four holidays

Mrs Beeson, 09 Jul 2017

Hilton
5 out of 5

Everything as described.

Mr Brewer, 09 Jul 2017

Hilton
5 out of 5

Yes everything went% smoothly - the room was in the newly refurbished part of the Hilton (now Novotel) and the staff were as helpful ad always. The car park was busy but we found a space near the hotel ok.

Mrs Seller, 09 Jul 2017

Hilton
5 out of 5

The hotel corridor had a leak and water coming out of the ceiling the buckets and covers were not in the right position and as you walked under you got dripped on with dirty rusty water which marked my top

Miss Wood, 05 Jul 2017

Hilton
1 out of 5

The hotel really let us down. Air conditioning wasn't working in this part of the hotel on the hottest day of the year. Absolutely no sleep and shattered on the way to our holiday

Mr Coggins, 03 Jul 2017

Hilton
2 out of 5

All services excellent, all staff very helpful.

Mrs Talbot, 02 Jul 2017

Hilton
5 out of 5

Nothing you were great thanks

Mr Pollard, 02 Jul 2017

Hilton
5 out of 5

We have used Holiday Extras many times and have always been completely satisfied.

Mr Freeman, 01 Jul 2017

Hilton
5 out of 5

A very easy process. Competitive prices

Mrs Smith, 30 Jun 2017

Hilton
5 out of 5

Hotel was very easy for parking and clean comfortable rooms and good service. Nice and relaxing before our 6.15am flight.

Mrs Prendergast, 27 Jun 2017

Hilton
5 out of 5

We had a lovely stay, staff very helpful, everything good, evening meal was cooked to beautifully.

Mrs Rose, 26 Jun 2017

Hilton
5 out of 5

Everything as described. Very comfortable hotel and pleasant staff.

Miss French, 27 Jun 2017

Hilton
5 out of 5

Everything went well. No problems at all.

Mr Westthorp, 26 Jun 2017

Hilton
5 out of 5

Hotel being refurbished , but didnt give us any problems. Good night stay and smooth transfer to and from airport.

Mr Spurr, 27 Jun 2017

Hilton
5 out of 5

More veggie options on meal menu. Room and staff very good.

Mrs Knight, 26 Jun 2017

Hilton
5 out of 5

Enjoyed our stay, everything as described, good vslue

Mrs O'toole, 24 Jun 2017

Hilton
5 out of 5

Slow service in bar

Mr Rashbrook, 23 Jun 2017

Hilton
5 out of 5

Very helpful, well satisfied

Mrs Lopez-Mendez, 21 Jun 2017

Hilton
5 out of 5

very smooth transfer to and from airport. Stress free start to holiday.

Mrs Meehan, 21 Jun 2017

Hilton
5 out of 5

The hotel was undergoing improvements prior to re opening as a Holiday Inn. so things were not quite up to the usual standards

Mr Watts, 21 Jun 2017

Hilton
4 out of 5

Would have been good to know the bus costs from the hotel to airport prior to confirming booking. Apart from this it all went smoothly

Mrs Exton, 21 Jun 2017

Hilton
4 out of 5

All very good apart form requested cot was not in room.

Mr Hardy, 20 Jun 2017

Hilton
4 out of 5

The kettle did not work and neither the television. The car parking was perfect for our needs.vet

Mr Lim, 20 Jun 2017

Hilton
2 out of 5