Reviews of the Days Hotel at Gatwick

Staff were very friendly and helpful, the shuttle service they provided to the airport was prompt and dropped us of right outside the terminal.

Miss Bruce, 28 Feb 2016

Best Western Skylane
5 out of 5

We waited a long time for the pick up from airport otherwise everything was very good

Mrs Ellis, 26 Feb 2016

Best Western Skylane
4 out of 5

Very good

Mr Hudson, 26 Feb 2016

Best Western Skylane
5 out of 5

Reception staff were not very welcoming or helpfull. waited to long at airport to be collected.one man seems to do everything from reception to driving mini bus and seeing to parking arrangements.

Mrs Hookings, 25 Feb 2016

Best Western Skylane
1 out of 5

Hotel was fine the only downside for us is the hotel transfer its ok going out but the wait for our return was not acceptable 30/45 minute wait standing out in the cold after an overnight flight + you pay for this upfront. We took a taxi back at an extra cost.

Mr Rowland, 24 Feb 2016

Best Western Skylane
4 out of 5

When arriving back at about 8.30pm after a long day travelling we were told that the restaurant and bar was closed as there was a wedding taking place and that room service would only be available until 9pm. We had decided to book an extra night at the hotel so that rather than face a 3 hour journey down the motorway after a tiring day we could relax with a nice meal and a drink before driving home next day. Instead, feeling very stressed and tired by now, we had to go out for something to eat. The hotel did give us complimentary transport to a restaurant but we had to get a taxi back at our own expense! We feel very strongly that we should have been told about this when we booked NOT when we arrived as we would have chosen another hotel. To make matters worse, when we returned to the hotel and tried to freshen up we found there was no heating in the bathroom of our room which was very cold and in our friends room no heating at all! On checking out next morning we complained to the manager who merely shrugged his shoulders and said we should have informed reception the night before as it is 24 hour. Besides the fact that we were very tired and wanted to go to bed I doubt very much whether anyone would have sorted it out at that time of night! He also said that the radiators in the bathrooms were not used anyway! We had used the same hotel prior to our holiday on the 6.2.16 and on that occasion, apart from the fact that they closed the bar at 10pm that night although it is advertised as being open until 11pm, thing were generally satisfactory. We were given rooms on the 2nd floor which were fine but this time we were given rooms 37 & 39 on the ground floor which, besides the heating problems, were very small and did not have full size double beds. We are extremely unhappy with the whole experience I have contacted Holidays Extras with our complaint a week ago and have not yet had a reply!!

Mr Morgan, 20 Feb 2016

Best Western Skylane
1 out of 5

worst hotel we have ever stayed at. Never again

Mr Edwards, 18 Feb 2016

Best Western Skylane
1 out of 5

The room was okay (a bit cool) and the taxi to and from the airport was efficient but it took nearly 2 hours to get have our meal in the restaurant - and they were not busy

Mr Jordan, 17 Feb 2016

Best Western Skylane
3 out of 5

Very helpful. Especially the lady on the phone who helped me when I booked it wrong!

Ms Luxford, 16 Feb 2016

Best Western Skylane
5 out of 5

It was a wonderful start to our holiday. Staff friendly and helpful. Room good. Everything went to plan.

Mrs Seppings, 15 Feb 2016

Best Western Skylane
5 out of 5

Absolutely spot on.Comfortable hotel .Staff very helpful and transfer service as promised

Mr Burley, 15 Feb 2016

Best Western Skylane
5 out of 5

The hotel was fine, unfortunately the food wasn't that good.

Mr Bagshaw, 14 Feb 2016

Best Western Skylane
4 out of 5

Yes

Mrs Pycroft, 13 Feb 2016

Best Western Skylane
4 out of 5

Hotel & parking, good value

Mr Innes, 12 Feb 2016

Best Western Skylane
5 out of 5

Yes, everything went smoothly. The room and facilities were good. The Parking and transfers were faultless.

Dr Pascoe, 12 Feb 2016

Best Western Skylane
5 out of 5

no heating room & most of the radiators in bar/breakfast area not on so had to keep coats on

Mr Bent, 11 Feb 2016

Best Western Skylane
2 out of 5

Yes everything was great

Mr Miller, 05 Feb 2016

Best Western Skylane
5 out of 5

All as described but could have purchased cheaper by booking direct.

Mr Bowen, 04 Feb 2016

Best Western Skylane
4 out of 5

Yes

Ms Sharman, 04 Feb 2016

Best Western Skylane
4 out of 5

All was great. Will be booking again in the future.

Mr Garnish, 04 Feb 2016

Best Western Skylane
5 out of 5

yes to all above

Mr Healey, 04 Feb 2016

Best Western Skylane
5 out of 5

The only problems we had was that the road directions were not very accurate to find the hotel, we had to stop and ask a passerby.

Miss Mcewan, 03 Feb 2016

Best Western Skylane
4 out of 5

Staff were helpful and hotel was clean and comfortable. Restaurant service was very slow- we had booked an Indian meal but the indian restaurant was closed so we were offered the English alternative. Food was fine, but only two staff for a nearly full restaurant.

Miss Burke, 02 Feb 2016

Best Western Skylane
4 out of 5

It all worked as planned

Mr Collins, 31 Jan 2016

Best Western Skylane
4 out of 5

Staff were helpful and the room was clean and warm

Mrs Sowden, 30 Jan 2016

Best Western Skylane
5 out of 5

Mainly good.Biggest complaint about using transfer to and from airport is that the vehicle used is high off the ground and there is no step available. with an arthritic knee it was nearly impossible to get into the minibus.

Mr Hope, 30 Jan 2016

Best Western Skylane
4 out of 5

The facilities and staff were good. The 30 minute wait for the airport return pick up was not so good

Mr Brown, 28 Jan 2016

Best Western Skylane
4 out of 5

very pleasant stay nice meal in the restaurant the night before we flue to greece

Mr Saunders, 28 Jan 2016

Best Western Skylane
5 out of 5

Everything ran smoothly, more than happy. Yes staff were great.

Mrs O'shea, 27 Jan 2016

Best Western Skylane
5 out of 5

Great service thank you

Mr Sellars, 26 Jan 2016

Best Western Skylane
5 out of 5

excellent hotel & staff, transfer quick & easy

Mr Adams, 25 Jan 2016

Best Western Skylane
5 out of 5

Staff very helpful ,room fine and transfer driver excellent but requested alarm call did not happen. Fortunately we woke in time

Mrs Hall, 21 Jan 2016

Best Western Skylane
4 out of 5

Hotel was very worn and the staff indifferent. Breakfast food was removed as we were eating ours at 9am (we didn't get there until 1am).

Mrs Oxford, 20 Jan 2016

Best Western Skylane
1 out of 5

The staff on arrival were not particular friendly or helpful but on return the ma on the desk was excellent

Mrs Henderson, 19 Jan 2016

Best Western Skylane
4 out of 5

Absolutely - only downfall was that as we arrived just after 10.30 the bar was closing and we could not get a drink - other than that superb

Mrs Miller, 18 Jan 2016

Best Western Skylane
4 out of 5

Make it clear that the transfer must be booked with the hotel reception. They did not ask when we booked in and it was only when I asked what times the bus left that I was told that the booking had to be made. I thought Holiday extras had already arranged with the hotel.

Mr Draper, 14 Jan 2016

Best Western Skylane
5 out of 5

Staff were very helpful

Mr Kothari, 07 Jan 2016

Best Western Skylane
5 out of 5

very fair price excellent shuttle service going and returning comfortable room confusing tv controls wake up call in early morning was 10 mins late. evening food not to be repeated

Mr Austin, 05 Jan 2016

Best Western Skylane
5 out of 5

Everything went so well. The car park was easy to find and the staff every efficient and friendly. The buses turned up at just the right time and the hotel on the trip back was easy to find and the staff friendly.

Mrs Hendy, 03 Jan 2016

Best Western Skylane
5 out of 5

Helpful staff. Food good for the price. Clean rooms. Adequate for an overnight stop to catch an early flight. Taxi / courtesy bus arrangements went without a hitch. Would definitely use again.

Mr Miles, 02 Jan 2016

Best Western Skylane
5 out of 5

Although not the nearest parking/hotel, I have stayed here twice now and have found the staff great and my car was taken good care of.

Miss Smith, 01 Jan 2016

Best Western Skylane
5 out of 5

used them many times before

Mrs Johnson, 01 Jan 2016

Best Western Skylane
5 out of 5

The hotel was not listed on the information board re where to get the shuttle bus. However I rang the hotel and they quickly came and picked me up.

Mrs Mellors, 19 Dec 2015

Best Western Skylane
5 out of 5

Brilliant

Mr Kerner, 16 Dec 2015

Best Western Skylane
5 out of 5

Everything went smoothly, facilities were OK, the staff was helpful

Ms Piller, 15 Dec 2015

Best Western Skylane
5 out of 5

Everything was just what was required

Mr Splitt, 15 Dec 2015

Best Western Skylane
5 out of 5

First Class

Miss Chadwick, 15 Dec 2015

Best Western Skylane
5 out of 5

it was value for money

Mr Raxster, 14 Dec 2015

Best Western Skylane
4 out of 5

Everything went well and would be happy to do the same again. Hotel was good and staff helpful and friendly.

Mrs Causier, 11 Dec 2015

Best Western Skylane
5 out of 5

Holiday extras staff were excellent and all services were as described. Hotel was as you would expect from a budget hotel, only suitable for one night.

Mr Gray, 07 Dec 2015

Best Western Skylane
4 out of 5