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Help & support

Our Kent-based support team are friendly, knowledgeable and ready to help with a new or existing booking.

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Exeter Airport Parking FAQs

Our Exeter airport parking FAQs page aims to provide you with the answers to any problems or questions you may have on existing or forthcoming parking bookings for Exeter airport parking. If you don't find your answer here please contact us and we will be happy to help.

Will I have to hand in my car keys?

The majority of our car parks do require you to hand over your keys, however there are some that allow you to park the car yourself. To check specific arrangements for your chosen car park, click the 'more info' link found under the product.

How do I amend my booking?

To view or amend your booking please contact us and we'll be happy to help rearrange things for you.

What happens if my flight is delayed and I go over my pre-booked parking period?

We recognise that delays can sometimes be unavoidable. On your return you can simply pay for any additional hours or days locally at the hotel or car park and any additional time will be charged at the hotel or car park's local rate.

Can you send me a map?

Directions and a map are given on your booking confirmation, which you can see if you go to the Manage my booking page. You can also see a map before you book by clicking on 'map' for the hotel or car park you are interested in, or by visiting the product's page. If you book an undercover hotel or car park, maps are only made available after you've made your booking so that the identity of the hotel or car park remains a secret.

Are the prices per room or per person?

All of our hotel prices are per room per night.

Do I have to pay in full at the time of booking?

Yes, full payment is taken at the time of booking. If you are concerned that your plans might change, you can take out our cancellation waiver, which means you can get a full refund so long as you give at least 24 hours' notice.

How do I obtain a receipt for my booking?

The price of your booking, as well as the last four numbers of your credit/debit card are displayed on your booking confirmation and can be used as your proof of purchase.

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