Holiday Extras customers who booked the Plaza Premium Lounge Terminal 2 were asked if they would like to leave a rating and also any comments or feedback. Have a little read to get a picture of their experience.
Viewing reviews 1 - 50 of 348
Very easy to book on line and lounge very comfortable with good selection of food.
Mrs Devere-Lewis, 24 Sep 2022
Plaza Premium T2 Departures - 3 hours
5 out of 5
Breakfast was great, but the lunch when it arrived was rice and pasta with quite hot fillings, therefore no good for me. Food needs to be more general. Bar was good.
Mr Tormey, 08 Sep 2022
Plaza Premium T2 Departures - 3 hours
4 out of 5
Very limited food available not good value for money when you pay £40 per person
Mrs Borland, 06 Sep 2022
Plaza Premium T2 Departures - 3 hours
3 out of 5
Comfortable seating of various types.
Mrs Hull, 25 Aug 2022
Plaza Premium T2 Departures - 3 hours
5 out of 5
We queued for 30 minutes to get in, on entering there was no room in the lounge and we ended up sitting it what looked like cheap cafe. The place was a mess the hot food area small and crowded. We paid over £90 for a sausage sandwich that you make yourself, I’d have liked a bacon sandwich but every time more bacon was put out it was like a feeding frenzy at the zoo! The toilets were dirty and I had to pick toilet roll up off the floor. As there was no choice to which lounge we could book as a family we are discussing flying from a different airport for our next trip
Mrs Wilson, 24 Aug 2022
Plaza Premium T2 Departures - 3 hours
1 out of 5
Everything went smoothly and the lounge was just what we needed before a long flight
Miss Dymond, 22 Aug 2022
Plaza Premium T2 Departures - 3 hours
5 out of 5
Hot food was good, not much in the cold food selection. Nice decor, comfortable seating and friendly staff
Mr Spicer, 16 Aug 2022
Plaza Premium T2 Departures - 3 hours
4 out of 5
We’ll set out lounge Plenty of choices for breakfast Good selection of alcoholic beverages
Mr Shephard, 06 Aug 2022
Plaza Premium T2 Departures - 3 hours
4 out of 5
Comfortable, staff good, food good.
Mr Arrowsmith, 03 Aug 2022
Plaza Premium T2 Departures - 3 hours
5 out of 5
Very relaxing nice food pleasant staff made the wait seem short
Mr Payton, 01 Aug 2022
Plaza Premium T2 Departures - 3 hours
5 out of 5
Great lounge, plenty of space and great selection of food and drinks with efficient, friendly staff.
Mrs Godfrey, 26 Jul 2022
Plaza Premium T2 Departures - 3 hours
5 out of 5
Excellent facilities great way to start your holiday having more stress comfortable seats good flight updates and service excellent
Mrs Mccormick, 21 Jul 2022
Plaza Premium T2 Departures - 3 hours
5 out of 5
Over crowded, poor food choices with no fresh fruit or lighter options. Miserable staff who clearly were not enjoying their job. Queues for bathrooms and not enough seating for all those that had booked. More space and better chicory/ service in the terminal!
Mrs Powell, 16 Jul 2022
Plaza Premium T2 Departures - 3 hours
1 out of 5
Just as expected
Mrs Gurney, 06 Jul 2022
Plaza Premium T2 Departures - 3 hours
5 out of 5
Good food, comfortable seats
Mr Lemay, 05 Jul 2022
Plaza Premium T2 Departures - 3 hours
5 out of 5
I’ve already emailed you and awaiting a reply still. 2 weeks on. Everything from availability of seating to poor food choice and zero availability of services you advertise on your website for over 2 years since Covid.
Mr Eves, 29 Jun 2022
Plaza Premium T2 Departures - 3 hours
1 out of 5
Stayed at The Ibis (112-114 Bath Road) the night before our flight from LHR. Mariana on Reception was superb, giving us a room in a quieter area of the hotel overlooking the back, so we had a great night's sleep. Bahal was superb the following morning sorting out a taxi for us as the one we had booked didn't turn up! The room was very clean, comfortable and more than adequate for our one-night stay. We had a drink and pizza in the hotel restaurant which was excellent value for money. Couldn't fault this hotel or its service in any way. Thank you!
Mr Flynn, 11 Jun 2022
Plaza Premium T2 Departures - 3 hours
5 out of 5
Stayed at The Ibis (112-114 Bath Road) the night before our flight from LHR. Mariana on Reception was superb, giving us a room in a quieter area of the hotel overlooking the back, so we had a great night's sleep. Bahal was superb the following morning sorting out a taxi for us as the one we had booked didn't turn up! The room was very clean, comfortable and more than adequate for our one-night stay. We had a drink and pizza in the hotel restaurant which was excellent value for money. Couldn't fault this hotel or its service in any way. Thank you!
Mr Flynn, 10 Jun 2022
Plaza Premium T2 Departures - 3 hours
5 out of 5
The buffet breakfast was very basic and not very nice,
Mr Vernazza, 02 Jun 2022
Plaza Premium T2 Departures - 3 hours
1 out of 5
Staff helpful. I went in a little later so some foods were not available. It was good to relax before my flight in a comfortable lounge.
Mrs Ashworth, 30 May 2022
Plaza Premium T2 Departures - 3 hours
4 out of 5
Facilities as described peaceful and relaxing before our flight
Mr Birt, 29 May 2022
Plaza Premium T2 Departures - 3 hours
5 out of 5
Lounges in Heathrow and Mauritius were welcome breaks after travelling to the airport. Always easy to book and good value
Mrs Mobley, 29 May 2022
Plaza Premium T2 Departures - 3 hours
5 out of 5
Everything was as advertised and there were no negatives with only the one, that of the price.
Mr Cross, 27 May 2022
Plaza Premium T2 Departures - 3 hours
5 out of 5
All went well. Lounge was quite crowded but I found a place to sit and relax.
Mr Hellyer, 22 May 2022
Plaza Premium T2 Departures - 3 hours
4 out of 5
the coffee machine was broken
Mrs Bruce, 21 May 2022
Plaza Premium T2 Departures - 3 hours
4 out of 5
The airport lounge at Heathrow Terminal 2 was disappointing. Very limited drinks choice. One red wine, one white , no sparkling. Didn’t see any magazines or papers. Food was poor. The lounge was spacious and comfortable seating.
Mrs Lomas, 04 May 2022
Plaza Premium T2 Departures - 3 hours
4 out of 5
Great lounge, spacious and comfy. Only drawback was lack of food for people with allergies (we had 2 gluten allergies).
Mrs Jodrell, 24 Apr 2022
Plaza Premium T2 Departures - 3 hours
5 out of 5
I arrived to the airport 3 and a half hours before my flight so that I could use as much time as possible in the lounge. I was not allowed into the airport until 3 hours before my take off time, and when I did get in, it took so long to get through check in and security that I only spent 1 hour in the lounge before I needed to go and board my flight. £36 for 1 hour in the lounge was not worth it. Staff were polite, but for breakfast I think the food was very limited. I have used lounges many times, but this has put me off to be honest. It’s supposed be be a relaxing start to your trip, and a bit of a treat, but for the time I had, and the cost, it wasn’t worth it I’m sorry to say.
Ms Pugh, 21 Apr 2022
Plaza Premium T2 Departures - 3 hours
1 out of 5
Below is an email I sent to Premium Plaza Lounges following my complaint and their response: Dear Yong Shook Leng, Hello - I hope you are well, thank you for your email. As I explained in my initial email I did ask a member of staff for vegetarian options. He stopped, listened to my question, then - turned and walked away and while walking told me that the vegetarian sausages would take 10 minutes to cook and they didn't have those options available all the time, then left me standing there. As I also explained in my initial email my friend only had a cup of coffee because the choices were so limited. Clearly he did not want the trouble of having to take my order or he would have said yes, we do have different options. Let me get you a menu (or something like that) and then told me the time I would have to wait. None of this was forthcoming, in fact there was no customer service at all apart from the lady that checked us in at reception. I'm quite surprised by your response as you do not seem to acknowledge any of the points I have raised. As a customer, that has spent £80.00 (for two hot drinks, a croissant, scrambled egg and baked beans), I feel that I have not - in any way shape or form - received value for money or a good experience; it's important to note that customer service is the cornerstone of any business and this has been seriously lacking. Your last sentence says "Please do keep us posted on your next visit and we look forward to being of service to you in the near future." but I have to tell you that, due to the outcome of your 'review' I will not be using Plaza Premium Lounge again and I have told family, friends, colleagues and acquaintances of my visit experience and advised them not to use your lounges either as the service is seriously lacking.
Miss Patrice, 13 Apr 2022
Plaza Premium T2 Departures - 3 hours
1 out of 5
It was very pleasant to be able to rest, taking advantage of the lounge. The food was excellent as were the drinks. I was a little disappointed that there were no newspapers or magazines available. It was a comfortable way to begin my holiday.
Ms Leonard, 12 Apr 2022
Plaza Premium T2 Departures - 3 hours
5 out of 5
Facilities were good but staff could have been a little friendlier.
Mr Dooley, 15 Mar 2022
Plaza Premium T2 Departures - 3 hours
4 out of 5
Great service and everything went according to plan.
Mr Upton, 08 Mar 2022
Plaza Premium T2 Departures - 3 hours
5 out of 5
Nice relaxing area before a long flight. Good selection of food and drinks, staff friendly
Mrs Kerins, 28 Feb 2022
Plaza Premium T2 Departures - 3 hours
5 out of 5
Booked plaza lounge at Heathrow T2. Short wait to get in as someone didn’t have appropriate payment ready. Plenty of space for thec2 of us. Comfortable and clean with own toilets in lounge. breakfast was good, hot and cold options.
Mr Smith, 21 Feb 2022
Plaza Premium T2 Departures - 3 hours
4 out of 5
The check in at the lounge was smooth. Facilities were clean and my toddler was at ease with all the attentive staff as well.
Mrs Chua, 19 Jan 2022
Plaza Premium T2 Departures - 3 hours
5 out of 5
Comfy and relaxing atmosphere but breakfast was cold and limited. Food staff lovely, bar was limited in choice and bar staff looked down at ordering early in morning, my journey was very stressful
Mrs Thomas, 26 Dec 2021
Plaza Premium T2 Departures - 3 hours
3 out of 5
really awful food.
Mr Pile, 14 Dec 2021
Plaza Premium T2 Departures - 3 hours
1 out of 5
Everything went as smooth and easy just a lovely experience that’s why I book with holidayextras a1st class service
Mr Pietrzak, 03 Dec 2021
Plaza Premium T2 Departures - 3 hours
5 out of 5
Booking had not been sent to lounge
Mr Oconnell, 22 Nov 2021
Plaza Premium T2 Departures - 3 hours
1 out of 5
I was happy with the lounge and the staff but it's a bit of a con is the three hours alloted time as the time starts when check in opens and finishes when the plane leaves ,so you have to check in baggage ,then get to the gate and all within the alloted three hours ,so I basically had about an hour and forty minutes in the lounge so you can't have three hours ,unless you are delayed ,
Mr Altoft, 28 Oct 2021
Plaza Premium T2 Departures - 3 hours
4 out of 5
Very nice
Mrs Thomas, 25 Oct 2021
Plaza Premium T2 Departures - 3 hours
4 out of 5
Very nice experience
Mr Reed, 11 Oct 2021
Plaza Premium T2 Departures - 3 hours
5 out of 5
The plates in the lounge are small plates to small to get a breakfast on. People were asking for bigger plates but were told that was the only size available. More suitable for bread rolls not meals.
Mr Cleverly, 10 Oct 2021
Plaza Premium T2 Departures - 3 hours
3 out of 5
Disappointed with the breakfast menu. Not a lot to offer
Mrs Brown, 27 Sep 2021
Plaza Premium T2 Departures - 3 hours
5 out of 5
Food plentiful and staff work hard to keep lounge tidy. Very restful lounge prior to long haul flight
Mrs Watkins, 07 Mar 2020
Plaza Premium T2 Departures - 3 hours
4 out of 5
Everything went smoothly although the lounge was busy. My only comment which is more for the lounger is that access should be allowed 3/12 hrs before the flight as you have to leave early to get to your departure gate
Mr Evans, 29 Feb 2020
Plaza Premium T2 Departures - 3 hours
5 out of 5
Limited selection of included food and Drink, for instance 1 red wine, 1 white wine. Clearly they want people to spend more on top of what they have already paid. The lounge was quite dark and crowded with no view or natural light. Not good value for money.
Mr Cripps, 25 Feb 2020
Plaza Premium T2 Departures - 3 hours
3 out of 5
Limited selection of included food and Drink, for instance 1 red wine, 1 white wine. Clearly they want people to spend more on top of what they have already paid. The lounge was quite dark and crowded with no view or natural light. Not good value for money.
Mr Cripps, 25 Feb 2020
Plaza Premium T2 Departures - 3 hours
3 out of 5
Bang on everything I needed. Excellent value. Excellent service
Mr Rogers, 16 Feb 2020
Plaza Premium T2 Departures - 3 hours
5 out of 5
Very happy. It made the start of the holiday very relaxing. It wasn't noisy, there was plenty of food and drink. You could keep an eye on flights. First time we have used but definitely book again
Ms Bailey, 12 Feb 2020
Plaza Premium T2 Departures - 3 hours
5 out of 5
Viewing reviews 1 - 50 of 348