Holiday Extras customers who booked the Aspire Lounge were asked if they would like to leave a rating and also any comments or feedback. Have a little read to get a picture of their experience.
Viewing reviews 51 - 100 of 117
The food selection and quality were very poor. We were there at breakfast time and there was cheap sausages, ok but fatty bacon and terrible scrambled eggs, no fried eggs, no beans, no hash browns, no mushrooms, no black pudding! There were cold croissants, but no pain aux raisin or alike. The lounge was quiet as only one small child in there and they went to the far corner. Staff fine
Herr Gogarten, 16 Jun 2019
4 out of 5
The lounge is comfy and it’s nice to have washrooms on site but we shouldn’t have to pay extra for Prosecco. If it’s because once a bottle is opened it will go flat, there were enough people asking for it so it wouldn’t have. Also the cooked breakfast is not great it would be nice to see more choices.
Mr Hildebrand, 05 Jun 2019
4 out of 5
We were on a very early flight and arrived just as the lounge opened. Very friedly reception and pleased to see all food and tea/coffee available. Very clean and staff helpful. Excellent in every way and would highly recommend. Found the lounge at Gatwick just as good as Luton. Hope to be back next year.
Frau R?g, 30 May 2019
5 out of 5
Every thing was as described in the add we were very happy we booked because we had a 20-30 flight and it gave us a couple of hours to relax in comfort before being called for departure. Food could have been better though.
Mr Odlin, 23 May 2019
5 out of 5
Our flight was delayed at Gatwick and we had arrived in good time for our flight. We had checked in our bags and so decided to see if there was any availability in the Aspire Lounge. I phoned the Holiday Extra call centre as it was a booking for the same day and we could book in for little later and we did .. and still have 3hours in the Aspire Lounge. We did some Duty free shopping to pass the time and headed for the Aspire Lounge. We were met with a smile from the staff and super stress free time in the Lounge. There was hot and cold buffet, sandwiches, cheese and biscuits, fruit, with coffee, tea and alcoholic drinks and soft drinks. We had comfortable seats with newspapers and enjoyed the whole experience. This is the 2nd time we have been in an Aspire Lounge and would recommend it.
Herr Yedek, 18 May 2019
5 out of 5
Staff were friendly and choices of food was grest. All that is needed before a flight. Lovely and relaxing.clean toi,ets. Have used this facility many times and will continue to do do.
Herr Koops, 15 May 2019
5 out of 5
Lounge was easy to find. All members of staff were friendly and welcoming. Would definitely book this again.
Herr Meier, 05 May 2019
5 out of 5
Great Lounge and a good location. Staff were good but the food was a little limited
Herr Krell, 15 Apr 2019
5 out of 5
Ok breakfast staff not the friendliest but it takes the stress out of flying
Mr Roberts, 11 Apr 2019
4 out of 5
great selection of breakfast food and snacks, comfortable and relaxing
Mr Brownlie, 10 Apr 2019
5 out of 5
Staff were not very friendly, food choice was very basic.
Herr Borriello, 08 Apr 2019
4 out of 5
Yes all good.
Herr Jakobskrueger, 07 Apr 2019
5 out of 5
Better than we thought. View not good but facilities and sundries were very good.
Mr Russell, 30 Mar 2019
4 out of 5
The lounge was very relaxing away from the hustle and bustle of the airport. Good choice of food and drink
Mrs Elliott, 25 Mar 2019
4 out of 5
Bar staff not proficient
Mr Foreman, 22 Mar 2019
4 out of 5
Relaxed start to our holiday
Mrs Webb, 19 Mar 2019
5 out of 5
Everything went very smoothly and the lounge was generally good. The ladies loos seemed to have a bit of a problem with flushing and there were a couple of children running around the place squeeling followed by crying which was not as relaxing as it could have been but still loads better than in the main departure area.
Ms Bowes, 18 Mar 2019
5 out of 5
Limited selection of food.
Mr Day, 19 Mar 2019
2 out of 5
Makes the start of holiday at Gatwick so relaxing we arrive at Barbados after eight hour flight ready to go
Mr Newcombe, 17 Mar 2019
5 out of 5
From start to finish the service and customer service was excellent. Purple parking was perfect and seamless. Lounge booking worked really well and even had our own reserved table.
Mr Culleton, 17 Mar 2019
5 out of 5
The lounge was tired, smelly and dirty. Staff were friendly. Food was very poor - lack of choice and the hot food was cold. All in all not worth the money.
Mrs Perry, 11 Mar 2019
2 out of 5
Met friends flying elsewhere, great place to meet up and have breakfast, but disappointed with the price increase for June when I wanted to book again for four people.
Mr Green, 07 Mar 2019
5 out of 5
Didn’t feel it was value for money. Additional fee paid in case flight was delayed wasn’t worth paying as your slot is automatically moved to later time as well. Staff were not very helpful with this. Our flight was delayed by 25 minutes and even though there were plenty of seats in the lounge, we were turned away. Choice of Food was disappointing. Expected more, so we were a bit underwhelmed by the experience.
Mrs Scrivener, 07 Mar 2019
2 out of 5
The lounge is a good value for money. The staff is very polite. Would book again
Mr Turley, 04 Mar 2019
5 out of 5
Superb friendly staff, everything you could want from a lounge.
Mr Paterson, 25 Feb 2019
5 out of 5
Staff were helpful. The dissapointment was in the food, the breakfast seemed to have been hanging around for hours and had dried up. There wasn't a great deal else to choose from.
Mr Woodbridge, 25 Feb 2019
1 out of 5
Good value for money
Mr Bowers, 25 Feb 2019
4 out of 5
All as we expected, staff were helpful and lounge very clean. Food also very good.
Mrs Mitchell, 19 Feb 2019
5 out of 5
All as we expected, staff were helpful and lounge very clean. Food also very good.
Mrs Mitchell, 18 Feb 2019
5 out of 5
What a great service! Takes the stress out of travelling on the day, especially when the weather is bad IE snow. Great value and the rooms are good too. Staff were very helpful, polite and efficient.
Mr Best, 17 Feb 2019
5 out of 5
The aspire lounge is no longer a nice quiet space to sit in before travelling. It is a magnet for stag nights. Very loud women who think we need to hear every one of her FaceTime conversations and uncontrolled children. Not bothering again.
Mr Partington, 16 Feb 2019
3 out of 5
We have visited Lounges at Gatwick and Stansted and this was the best. Ironically the Lounge we intended to visit was fully booked, so pleased it was. Very smart and comfortable. Staff very pleasant. Such a relaxing start to a long journey. Will definitely visit again when/if flying from Gatwick North.
Mr Elener, 15 Feb 2019
5 out of 5
Not much choice of vegetarian
Mrs Henderson, 08 Feb 2019
4 out of 5
We enjoyed this experience, and would certainly do it again. The food, drink and relaxed atmosphere were much welcome. The Staff were excellent. I loved the free Internet but it struggled with a football match on Sky!
Mr Penfold, 03 Feb 2019
4 out of 5
Very pleasant staff. Food and drink fine. Nice quiet place to spend a couple of hours before the flight. Internet good.
Mr Blackman, 29 Jan 2019
5 out of 5
Arrival at Aspire Lounge and checking in was easy, staff very pleasant, food on offer was tempting and enjoyable, my favourite choice of wine, Malbec, was served. Lounge quiet and seating very comfortable.
Mr Mackenzie, 11 Jan 2019
5 out of 5
Very disappointed with food as the pasta dish was less than quarter full & all dried up - inedible! Cutlery missing. However the white wine was acceptable.
Ms Yates, 07 Jan 2019
3 out of 5
Facilities and food were exceptional and staff helpful and friendly. Would definitely use again
Mr Taylor, 06 Jan 2019
5 out of 5
Quiet and comfortable environment. Limited food options and despite stating in booking of gluten/dairy intolerant diet there was nothing other that a cookie available
Mrs Whitehead, 03 Jan 2019
4 out of 5
Good visit. Good choice of breakfast items. Not too busy but tables not being cleaned
Mr Shotton, 02 Jan 2019
5 out of 5
Staff were very helpful but thought there could have been more of a variety of foods and bottles of water could have been provided
Mrs Jones, 30 Dec 2018
4 out of 5
The lounge was tired, the food was erratic in its availability, the coffee wasn’t available. The staff were pleasant and helpful.
Mr Young, 15 Dec 2018
4 out of 5
Had a nightmare flight delayed so missed connections and hence did not get to go in lounge even though I rang up, apparently too late if within 24hrs!! Really needed some TLC as well
Mrs Sperring, 09 Dec 2018
2 out of 5
Lounge was packed, slow service. Struggled to get a seat. Didn’t have certain drinks
Miss Cornish, 27 Nov 2018
1 out of 5
The lounge was wonderful. Lots of comfortable seating, the staff were welcoming and friendly and the range of food and drink was lovely. It was a great experience, and better than other airport lounges we have used.
Mr Edwards, 24 Nov 2018
5 out of 5
The lounge itself was very comfortable and the staff were lovely. Sadly; we were disappointed with the food offered - my partner is allergic to cheese and some spices and could eat neither the vegetable curry, nor the chicken and bacon pasta. We managed to put a sandwich together for him using rolls and ham but it was ot an ideal situation.
Mrs Downing, 23 Nov 2018
3 out of 5
Once we arrived at The Aspire Lounge in The North Terminal everything went smoothly including the Passenger Assistance transfer to the Boarding Gate we had arranged for our outbound flight. The only problem we encountered was getting through Security because of the number of passengers with very small, under 5 years old, children.
Mrs Clark, 02 Nov 2018
5 out of 5
Perfect service
Mr Williams, 27 Oct 2018
5 out of 5
First visit since Lounge had a refit. Food & drinks have improved, staff friendly & efficient however the wi-fi was dreadful. Will use again for early morning travel .
Mrs Woolston, 24 Oct 2018
4 out of 5
The facilities were exactly as described, no complaints at all.
Mrs Ennew, 18 Oct 2018
5 out of 5
Viewing reviews 51 - 100 of 117