Reviews of the Days Hotel at Gatwick

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Mrs Kelly, 06 Jun 2016

Best Western Skylane
1 out of 5

Everything went very smoothly, the room was clean and had everything we needed for an overnight stay. We had an evening meal and breakfast and the food was excellent. Staff very helpful and friendly. Would definitely stay there again

Mrs Goody, 04 Jun 2016

Best Western Skylane
5 out of 5

It was a very smooth and pretty much effortless transition...very impressed.

Miss Thomas, 03 Jun 2016

Best Western Skylane
5 out of 5

Directions to and from hotel to purple parking could be clearer. Staff hvery helpful. Good value for money .

Mrs Holdsworth, 02 Jun 2016

Best Western Skylane
5 out of 5

All went smoothley. Tranfers to Gatwick V good.Car waiting outside near entrance on return. Hotel good.

Mr Chandler, 01 Jun 2016

Best Western Skylane
5 out of 5

All went very smoothly. Had a longish wait in the restaurant before we were served. Also were not advised to book our transfer when we booked the hotel. Spaces are limited.

Mrs Webb, 01 Jun 2016

Best Western Skylane
4 out of 5

We stayed at the Skylane. The hotel return bus picked us up at stop 8. The plan worked without problem. Thanks.

Mr Cottrell, 02 Jun 2016

Best Western Skylane
5 out of 5

Check in at reception was poor, not enough staff for checking in.

Mr Hemsworth, 31 May 2016

Best Western Skylane
3 out of 5

Majority of the staff were friendly and helpful however 1 person who was working in the restaurant was extremely rude and short tempered with several customers including my friend whom he almost shouted at telling her to sit down as she accidently knocked his arm as he rushed passed her serving the next table to us. Our meals were almost thrown at us.We were not the only customers he was rude to .a party of 5 women who walked out refusing to stay and order meals .I appreciate he was busy and seemingly working alone but unfortunately I would not use that hotel again because of his rudeness towards my friend and myself.Shame because the hotel was clean and comfortable. The only other thing was the lift did not work in the morning so we had to carry our suitcases downstairs.I work with the public and I know some can be difficult but I have never been rude and certainly never raised my voice to any of my clients.

Ms Bakewell, 30 May 2016

Best Western Skylane
1 out of 5

Very helpful but never got early wake up call

Mr Thornley, 31 May 2016

Best Western Skylane
5 out of 5

Very good service. Didn't use restaurant.

Mr Seaborne, 31 May 2016

Best Western Skylane
4 out of 5

everything was fine

Mrs Henchliffe, 30 May 2016

Best Western Skylane
4 out of 5

Everything was fine

Mrs O'connor, 30 May 2016

Best Western Skylane
5 out of 5

We were left waiting at front desk on check in for a good few mins (the fact we were on the way to catch our flight we were already irritable and wanted to just get there) and we had asked to be taken to the airport so paid and was asked to sit and the driver would be with us soon. 10mins passed and a chap looked and walked straight passed us and got in his car (we were now running on time) turns out that was the driver, who thought he had to pick someone up not take.... Better communication perhaps? We were now very stressed as if we had been checked in in 5mins from entry and taken with in the 10mins quoted we would of been at the check in desk a good 50mins before it closed... Instead we were left with 6mins!!!! All because of communication. The room however, on return, was faultless bed was amazing and sheets so soft. Could of done with a back up person at check in as there was around 10people from one group checking in at the same time but that's just life. Over all I would use you again happily.

Miss West, 29 May 2016

Best Western Skylane
3 out of 5

Love the hotel and the food but to be greeted by the surliest man possible when you return from travelling all day is not the best return to this country. He couldn't even be bothered to tell me where my car was until I'd asked him twice!

Mrs Rogers, 29 May 2016

Best Western Skylane
4 out of 5

Excellent hotel with good transfers and helpful staff

Mr Mcgechie, 30 May 2016

Best Western Skylane
5 out of 5

Handy location, staff friendly, would use again

Mr Norris, 28 May 2016

Best Western Skylane
5 out of 5

Hotel was fine - comfortable, quiet room. Restaurant busy with short wait for service, food good. Hotel shuttle to airport comfortable. Return journey meant telephoning supplied numbers to request pickup. Making the call got "number not recognised" so had to take taxi. Lobby contained several others with same experience asking why the could not obtain the taxi fare or the pre-paid mini-bus fare. I had to travel back to Devon so not pleased by delay! There were two others desperate to watch a just-starting football match complaining their TVs not workin and a third with a non-working room key. To cap it all, when I did get the key to my car, the cars either side were so close it was impossible to get in.

Mr Spanner, 28 May 2016

Best Western Skylane
1 out of 5

Very pleased with everything. We booked the meal as an extra and it was very good.. Taxi arranged for early morning no problem. We phoned for the bus on arrival back at Gatwick but it had broken down. However no problem as hotel receptionist arranged a taxi which was with us within minutes. Collection of car no problem. Certainly stay there again and use Holiday Extras.

Mrs Broadmore, 29 May 2016

Best Western Skylane
5 out of 5

Free overnight parking which is a bonus.Nice clean room with very comfortable beds. There is a bar with English fare food and also an Indian , both we're very good didn't need to travel out to eat. Staff were helpful and friendly . Great value for money.

Mrs Learmonth, 27 May 2016

Best Western Skylane
4 out of 5

Best western recommended a taxi coy who when we phoned them told us we had to make our way out of airport to car park at Premier Inn which was a nightmare trying to cross busy roads to get there. We never did find that taxi coy. When we arrived back at Best Western and mentioned this to them they said they were having problems with the taxi coy they had recommended, so why did they recommend that coy in first place. This spoiled our otherwise good holiday.

Mrs Simpson, 27 May 2016

Best Western Skylane
3 out of 5

Well organised, good staff. Good value

Mrs Percival, 27 May 2016

Best Western Skylane
5 out of 5

Very helpful staff

Mr Robinson, 27 May 2016

Best Western Skylane
4 out of 5

Hotel was exactly as advertised. Good service to and from the airport. Car ready and waiting to be driven away when we returned.

Mr Neatherway, 26 May 2016

Best Western Skylane
5 out of 5

The transfer back to the hotel was unsatisfactory as we had to wait 1hr20mins for it.

Mrs Lawes, 20 May 2016

Best Western Skylane
1 out of 5

everything went smoothly and the hotel was very good at a competative price,thanks

Mr Boden, 25 May 2016

Best Western Skylane
5 out of 5

Very good all round, great value for money.

Mr Eston, 24 May 2016

Best Western Skylane
5 out of 5

Everything was fine until we arrived back at Gatwick . As per the instructions I was given I rang the hotel to arrange transport back and went to bust stop 8 at the North terminal . It was very late when we got back (2am) and the person who answered the phone was not totally with it (I do sympathise , I work nights too) I explained our situation and asked him to send a car for us , he sort of grunted a reply and I hung up . After waiting 20 mins I rang again . I was told that "our transport does not operate after 12" and after refusing to ring us a taxi he did provide me with a taxi number which I rang and got back to the hotel. It seems strange that you do not operate any transport after midnight when many flights get back then . Also you need to make sure that your night staff explain the situation clearly although it would be more helpful if the set-up was explained before we travelled . The hotel itself , the car parking and the transfer to the airport were all fine

Mr Landrey, 24 May 2016

Best Western Skylane
2 out of 5

Travelling with BA. Hotel car park very full, room ok for one night but with a few broken bedsprings. Staff ok, no real need to interact as we departed at 05:00.

Mr Grier, 25 May 2016

Best Western Skylane
4 out of 5

Food could be made available until 10pm. Hotel staff were helpful enough.

Mr Stebbings, 24 May 2016

Best Western Skylane
5 out of 5

The room/bathroom very good. Breakfast good. Evening meal disappointing. Also seating outside was on car park! Staff excellent.

Mr Brown, 23 May 2016

Best Western Skylane
3 out of 5

Staff helpful. As we had a late flight back, the hotel minibus did not come at 11.30. We had to phone for a taxi but were not told where to meet it. Thus more delay. Very good hotel, clean, good breakfast, easy parking

Mrs Staniforth, 23 May 2016

Best Western Skylane
4 out of 5

The hotel was fine, but when we got back after our holiday my car had been damaged. The hotel denied any wrongdoing.

Mr Butterworth, 23 May 2016

Best Western Skylane
1 out of 5

Easy to find. Had a good clean room and clean bathroom.

Mr Brown, 22 May 2016

Best Western Skylane
5 out of 5

Staff were very helpful

Mrs Tree, 22 May 2016

Best Western Skylane
5 out of 5

Pick up response terrible but hotel itself was clean and comfortable

Mr Thompson, 20 May 2016

Best Western Skylane
3 out of 5

The transfer back to the hotel was unsatisfactory. The vehicle wasn't big enough for the amount of people requiring it. We had to wai for 1hr20mins!

Mrs Lawes, 19 May 2016

Best Western Skylane
1 out of 5

The hotel's appearance was a little odd but the room and bed was comfortable. Could hear train line so ear plugs needed. Bought the meal deal but it cost more than my one course would have been so Holiday Extras need to clarify better what £11.40 included. Deal with Purple Parking was good value though.

Mr Hill, 18 May 2016

Best Western Skylane
1 out of 5

Very helpful smooth operation

Dr Ledger, 16 May 2016

Best Western Skylane
5 out of 5

very smoothly, no conplaints

Mr Hales, 16 May 2016

Best Western Skylane
5 out of 5

Everything went perfectly, our car was safe and sound on our return, as always. The gentleman who drives the shuttle bus is a lovely man, always there with an offer of assistance and a smile, even when you've just stepped off a long flight and don't feel like smiling you can't help but smile back. We would definitely use this hotel and parking again.

Mrs Hall, 16 May 2016

Best Western Skylane
5 out of 5

Perfect

Mr Kennedy, 15 May 2016

Best Western Skylane
5 out of 5

1st room was being renovated but still given a key. Had to move. Staff helpful and polite

Mrs Collette, 14 May 2016

Best Western Skylane
4 out of 5

Everything went very smoothly and the gentleman who drove us to the airport and collected us on our return was extremely helpful. I needed advice about getting onto the M25 and his directions were spot on.

Mrs Hall, 13 May 2016

Best Western Skylane
5 out of 5

Apart from a very inconsiderate room neighbour who had the great idea of having the tv on for everybody to hear until 1:00 am it was ok. As we couldn't get him to turn down the volume we had to involve reception.

Mrs Tweedie, 11 May 2016

Best Western Skylane
4 out of 5

Only had half menu in stock

Mr Green, 12 May 2016

Best Western Skylane
3 out of 5

The one glitch that I had was that when I went to my car prior to getting to the airport I discovered I had a puncture which I reported to reception with a request they did not move my car and on my return from my holiday I discovered they had, the had driven my car with a flat tyre.

Mr Littlejohn, 10 May 2016

Best Western Skylane
5 out of 5

Everything went very smoothly. Staff even ensured our overnight bags were placed in our car for our return. Good minibus service to and from the airport.

Mr Gregory, 11 May 2016

Best Western Skylane
5 out of 5

the hotel and transfers were very good but the car parking area needs some attention

Mrs Whiteeasyjet, 10 May 2016

Best Western Skylane
5 out of 5

All as we expected using Holiday Extras, Very good quality

Mr Baldwin, 06 May 2016

Best Western Skylane
5 out of 5