Birmingham Holiday Inn Reviews

The hotel itself was fine but they have also charged me for the stay as well as the payment made to you

Ms Freeman, 09 Jul 2022

Holiday Inn NEC
1 out of 5

Spot on service as always

Mr Banks, 13 Sep 2020

Holiday Inn NEC
5 out of 5

Once again a lovely stay ( our 6th in 8 weeks). Beautiful breakfast in Marco’s restaurant, relaxing swim in the pool. Room basic but with everything you need for an overnight stay, nice and clean with a comfy bed. Staff very friendly and helpful. Nothing else to say apart from see you next year Holiday Inn. I suppose that says it all

Mr Roex, 13 Dec 2019

5 out of 5

Having stayed many times at this hotel we were shocked to find that before we checked in someone had been in the room and made their selves at home! Dirty towel on toilet lid, bloodied tissues on the bathroom vanity unit, crumpled bed, waste bin overflowing, it was disgusting. My husband fetched management up to our room, they were as shocked as us. One of the managers named Jack told us to go to the bar for a complimentary drink while a new room was found for us. The new room turned out to be an executive suite, my goodness how the other half live. It was beautiful, jack provided bottled water and juice and chocolate in the room and gave us a 20% reduction on drinks and food. We're looking forward to our return visit later this month. Well done Jack and co on your excellent customer service,

Herr Kranz, 19 Oct 2019

5 out of 5

Yes - really good. Just let people know then when arriving at the Holiday inn the Sat nat goes off route - I believe this is due to the fact the runway was extended. A little confusing but take a print out map or have another device ready. Also at the AIrparks make sure that the customers have the return ticket for the bus on the way back - also make sure that the passengers are aware of the colour of the bus and the stop location. You might want to also include a car washing service after the stay for a minimum charge. thanks

Mr Platt, 23 Apr 2019

Holiday Inn NEC
5 out of 5

Everything went smoothly, only one comment to make, food a bit pricey in hotel, although it was of good quality.

Mrs Cowen, 16 Dec 2018

Holiday Inn NEC
5 out of 5

Staff at the Holiday Inn were very helpful. There was a long delay waiting for the Airparks bus on our return, as well as confusion about which bus/bus stop we should take.

Mr Page, 08 Apr 2018

Holiday Inn NEC
4 out of 5

very expensive

Mr Bennett, 14 Dec 2017

Holiday Inn NEC
3 out of 5

Everything was fine. We arrived at the wrong Holiday Inn but the gent on reception phoned through to check our reservation and told us to help ourselves to a hot drink.

Mr Briggs, 13 Dec 2017

Holiday Inn NEC
5 out of 5

Staff were very helpful in tailoring the deal to our specific requirements

Mr Smith, 26 Nov 2017

Holiday Inn NEC
5 out of 5

Everything was just as described

Mrs Grinter, 25 Nov 2017

Holiday Inn NEC
5 out of 5

Excellent staff, good warm atmosphere, car park too small but staff had a great can-do attitude to help us relax before our flight.

Mrs Davies, 07 Nov 2017

Holiday Inn NEC
5 out of 5

Hotel was fine. I didn't realise that the parking would be so far away

Mr Makin, 05 Nov 2017

Holiday Inn NEC
4 out of 5

We had to wait nearly 15 mins for driver to arrive despite calling when told to. So standing in the cold at 10.30 at night wasn't what I expected.

Ms Wright, 05 Nov 2017

Holiday Inn NEC
3 out of 5

all ok

Mr Edis, 21 Oct 2017

Holiday Inn NEC
5 out of 5

Very convenient location to airport and parking.Clean and quiet room. Only concern was that there was a fire alarm evacuation just after we arrived in our room but there were no checks carried out to establish that all guests were accounted for. I feel this needs to be addressed by the hotel management.

Mrs Shann, 17 Oct 2017

Holiday Inn NEC
5 out of 5

They went above and beyond to help us out when we arrived at short notice and then went my young daughter left her teddy at the hotel they sent us a lovely email to tell that teddy was enjoying his holiday too and they would keep him safe until our return to the UK!!

Mrs Howells, 10 Oct 2017

Holiday Inn NEC
5 out of 5

Very good service and meal

Mr Seabrook, 09 Oct 2017

Holiday Inn NEC
5 out of 5

Everything went perfectly. Was exactly what I was expecting, and more. From the phone call booking the service to the Hotel that was booked. All staff that I came accross were bending over backwards to help. Very happy with the service. Would very much recommend

Mr White, 08 Oct 2017

Holiday Inn NEC
5 out of 5

Hotel as expected, transfer to airport good. I think more details as to where the collection point is-after 2 weeks away it's easy to forget.

Mr Thomas, 01 Oct 2017

Holiday Inn NEC
5 out of 5

All would have been perfect except for the Thompsons plane being late yet again! As aresult we missed the last shuttle bus and had to take a taxi. The hotel and staff could not have been better.

Mr Bristow, 14 Jul 2017

5 out of 5

Poor service throughout hotel

Mr Dilks, 01 Jul 2017

Holiday Inn NEC
1 out of 5

The hotel was up to the usual standard we expect from Holiday inn, however the hotel had a problem with guests parking overnight when leaving their car at Airparks. I don't know how long this dispute has been going on but feel that it should have been mentioned when booking the car parking,it would have saved a lot of hassle. It did not spoil our holiday but it didn't enhance it.

Mrs Fleming, 23 Jun 2017

Holiday Inn NEC
3 out of 5

Staff fine. Unsure when booking Birmingham airport hotel and parking when to put check in time, as it was not clear until you had made the booking that you would not be taking the car to Airparks site until the day of your flight. I thought that you might take the car to Airparks and transfer to the hotel, and then transfer from hotel to airport in the morning.

Ms Parkes, 17 Jun 2017

Holiday Inn NEC
5 out of 5

Wanted 2 bottles of water but hotel wanted £5 sockets hanging off the wall in the room, the bed was small and broken. I will not use this hotel again.

Mr Ounsley, 17 Jun 2017

Holiday Inn NEC
1 out of 5

Hotel staff are very friendly and helpful,easy checking in and out. Hotel ideal for airport parking.

Mr Clay, 17 Jun 2017

Holiday Inn NEC
4 out of 5

all good airparks parking very well organised

Mr Pring, 25 May 2017

Holiday Inn NEC
5 out of 5

all good airparks parking very well organised

Mr Pring, 25 May 2017

Holiday Inn NEC
5 out of 5

The facilities in our room were as described. The check-in was one of the worst experiences I have had. The person 'checking us in' was loud and abrasive, with a breathtaking nonchalance that was frankly embarrassing. The foyer was unpleasant due to rowdy and probably drunk individuals running around and there as an unpleasant and shambolic air about the place

Ms Russell, 10 Sep 2016

2 out of 5

All was a good standard.

Mrs Inge, 23 Jul 2016

5 out of 5

Check in was quick & efficient. The room was good, and surprisingly quiet to say it overlooked the airport. Had dinner in the bar - the food was good & the service quick. The only issue was that the shower in the room did not work. Reported this at check-out

Mrs Halliwell, 30 Jun 2016

4 out of 5

Reception staff n in the lounge were very helpful, even 6sm next morning. Room pleasant, all thst was needed for overnight stay. Had pizza n drink in the lounge. Hadn't booked breakfast as early flight, but pleasantly surprised n pleased to find, that, juice, tea, coffee n croissant, were provided. To eat there or take away.

Mrs Bollam, 24 Apr 2016

Holiday Inn NEC
5 out of 5

All went well as described

Mr Jones, 23 Jan 2016

Express by Holiday Inn NEC with breakfast
5 out of 5

everything went exactly to plan, the staff were very helpful, the room at holiday inn Birmingham was lovely, and the food also much better than expected, staff in the restaurant were friendly and helpful. The return greet service is something I would use again, the chauffeur was also very friendly and helpful

Mr Cowie, 06 Dec 2015

Holiday Inn NEC
5 out of 5

Fantastic. Will use again

Mrs Smith, 25 Oct 2015

Holiday Inn NEC
5 out of 5

Airport parking to far from hotel! Pointless staying overnight!

Mrs Myles, 18 Sep 2015

Holiday Inn NEC
1 out of 5

Facilities and check in were very good, and staff very helpful. We also took advantage of car delivery to the airport on our return and found this service also very good, delivery very prompt and your driver very helpful in loading up our luggage and giving good directions so we could proceed on our journey home.

Mr Vearncombe, 14 Jul 2013

Holiday Inn NEC
5 out of 5

the staff at the hotel were very helpful driver of air parks bus on our out bound journey was fantastic but the one on our return was rude and did not offer any assistance at all

Mrs Nicholls, 30 Jun 2013

Holiday Inn NEC
5 out of 5

Everything ok staff very helpful

Mr Parkin, 18 May 2013

Holiday Inn NEC
5 out of 5

Hotel good but a little tired

Mrs Mcconnell, 17 Mar 2013

Holiday Inn NEC
5 out of 5

everything was good we have no complaints.

Mrs Eaves, 10 Feb 2013

Holiday Inn NEC
4 out of 5

Fab hotel close to airport

Ms Mcilwaine, 15 Jan 2013

5 out of 5

Breakfast at the Holiday Inn Express was disappointing!

Mrs Weston, 09 Jan 2013

4 out of 5

Parking was not included at the hotel despite it being requested.

Cookson, 05 Dec 2012

Holiday Inn NEC
4 out of 5

Excellent value

Mr Forsell, 03 Oct 2012

Holiday Inn NEC
5 out of 5

The time suggested from hotel to airport was far to short

Mr Bond, 26 Sep 2012

Holiday Inn NEC
4 out of 5

Everything was great

Mrs Cashell, 11 Sep 2012

5 out of 5

First rate service from everyone would recommend to anyone who is traveling.

Mr Hibbert, 06 Sep 2012

5 out of 5

Everything as advertised. Would definitely use again.

Ms Moore, 06 Sep 2012

5 out of 5

hotel comfortable and easy to find. Would be more helpful upon returning to know exactly where to catch the courtesy bus back to hotel, this wasn't clear and in the end we took a taxi.

Mrs Sanderson, 05 Sep 2012

5 out of 5