Holiday Extras customers who booked the My Lounge South were asked if they would like to leave a rating and also any comments or feedback. Have a little read to get a picture of their experience.
Viewing reviews 1 - 50 of 64
Very good service will book again
Mr Andrews, 19 Sep 2022
My Lounge, South Terminal
5 out of 5
All good
Mr Knight, 19 Sep 2022
My Lounge, South Terminal
5 out of 5
Spacious, good food, tele, phone charging... all lush
Mrs Perkins, 18 Sep 2022
My Lounge, South Terminal
5 out of 5
lovely loungecomfy and good food selection
Mrs Dixon, 13 Sep 2022
My Lounge, South Terminal
5 out of 5
When we arrived the lounge only had hard seating and tables available no soft chairs so was obviously over booked or they let too many people in who paid at the door, the food was poor, only a unisex toilet not really appropriate and not very clean. I only got a soft seat after about 20 minutes because I complained as I booked the lounge for comfort due to a hip operation earlier in the year.
Mrs Knight, 10 Sep 2022
My Lounge, South Terminal
2 out of 5
We booked the lounge till 1.20 pm and also paid the extra to stay if delayed as it was offered to us, only to find it closed at 1.00 pm. We were also led to believe there was a variety of food when in fact it was only breakfast
Miss Yates, 10 Sep 2022
My Lounge, South Terminal
1 out of 5
Super lounge small help yourself nice and quiet great start to holiday
Mr Woollam, 04 Sep 2022
My Lounge, South Terminal
5 out of 5
Used My Lounge at Gatwick. It was very good and peaceful.
Mr Reader, 01 Sep 2022
My Lounge, South Terminal
5 out of 5
A lot of the seats were reserved so not much choice of seating . The staff were very helpful
Mrs Saunders, 27 Aug 2022
My Lounge, South Terminal
4 out of 5
We booked a hotel with parking near Gatwick airport- it was the start of an excellent holiday
Mr Farr, 22 Aug 2022
My Lounge, South Terminal
5 out of 5
everything was great.
Miss Davies, 22 Aug 2022
My Lounge, South Terminal
5 out of 5
The facilities were a bit over booked with couples taking up tables for 4 people etc. Or single people taking up Seating areas for 6.
Mr Parsons, 22 Aug 2022
My Lounge, South Terminal
4 out of 5
No bacon and 2 empty trays asked a member of staff he said 3 mins never came out. No bread found the food very poor. The toilets not very clean
Mr Lowers, 17 Aug 2022
My Lounge, South Terminal
3 out of 5
I found the staff to be good, the lounge itself was very nice. The food was not so great! I would go as far as to say terrible! The drink selection was very good. Good out of 10. I would go 2 Lounge itself was 7/8
Mr Baker, 28 Feb 2020
My Lounge, South Terminal
3 out of 5
I found the staff to be good, the lounge itself was very nice. The food was not so great! I would go as far as to say terrible! The drink selection was very good. Good out of 10. I would go 2 Lounge itself was 7/8
Mr Baker, 28 Feb 2020
My Lounge, South Terminal
3 out of 5
Hotel stay brilliant ideally situated food good and staff very polite and helpful. Nice steady 15 minute drive into Gatwick.
Mr Brown, 19 Feb 2020
My Lounge, South Terminal
5 out of 5
lounge was very pleasant after the hurly burly of Gatwick AIrport food was OK for breakfast and coffee etc was excellent.
Mrs Seaton, 19 Feb 2020
My Lounge, South Terminal
5 out of 5
Great value lounge at Gatwick. Staff were extremely helpful and accommodating when our flight was delayed.
Mr Killick, 28 Jan 2020
My Lounge, South Terminal
5 out of 5
We got to the Lounge just after 7am and stayed for a couple of hours. Service was good and all the food and drinks were ready. The young lady who greeted us was very pleasant and polite - I think her name was Jade on the 16th Dec. Would use again with a discount but not at the full price as we'd never be able to make full use of it. Couldn't find any newspapers or decent magazine which was the only negative point but nothing major.
Mr Thomson, 15 Jan 2020
My Lounge, South Terminal
5 out of 5
It was difficult to find - clear directions were missing. Breakfast was barely adequate - strange selection - no 'full English' on offer. Limited choice of newspapers - 'The Times' was not available.
Mr Thorne, 04 Jan 2020
My Lounge, South Terminal
2 out of 5
The hotel and car parking with Purple Parking worked well and on schedule. It was good value to add the hotel to the Meet and Greet parking. Only adverse comment was that the car (dropped off clean) was returned absolutely filthy, as though it had been driven at speed all round a muddy field - is that where it was stored? The My Lounge in South Terminal was excellent with good refreshments and comfortable seating.
Mr Henniker-Heaton, 08 Dec 2019
My Lounge, South Terminal
5 out of 5
The hotel and car parking with Purple Parking worked well and on schedule. It was good value to add the hotel to the Meet and Greet parking. Only adverse comment was that the car (dropped off clean) was returned absolutely filthy, as though it had been driven at speed all round a muddy field - is that where it was stored? The My Lounge in South Terminal was excellent with good refreshments and comfortable seating.
Mr Henniker-Heaton, 08 Dec 2019
My Lounge, South Terminal
5 out of 5
HI, We found the drop off to be easy, but the pick up confusing to find. The staff were friendly and helpful. What we were really annoyed about was just as we were driving out the car park we noticed a funny noise so got out to check only to find a big nail in the Tyre at front. It definitely wasn't there when we dropped it off & we had to drive miles home with it which was a worry as had to keep stopping to put air in tyre. I called up to complain but the man just said sorry we not liable. So to be honest were not happy with the service we got as it just caused a lot of problems and have never had that with other meet and greet .
Mrs Tushingham, 11 Nov 2019
My Lounge, South Terminal
1 out of 5
We found it very relaxing and staff very friendly, would definitely recommend this lounge in the future,and nice I was still able to smoke out on the terrace up until we left.
Mr Chapman, 29 Oct 2019
My Lounge, South Terminal
5 out of 5
We found it very relaxing and staff very friendly, would definitely recommend this lounge in the future,and nice I was still able to smoke out on the terrace up until we left.
Mr Chapman, 29 Oct 2019
My Lounge, South Terminal
5 out of 5
So worth it. Relaxed start to our holiday and super value 😊
Herr Sutor, 25 Oct 2019
My Lounge, South Terminal
5 out of 5
I only use MyLounge as it has a smoking area. It is a bit dirty and the food is only average.
Miss Gibson, 24 Sep 2019
My Lounge, South Terminal
4 out of 5
Not much choice of hot food. Veg chilli, wedges, crisps. Not a lot of it too. Constantly running out of glasses.
Miss Carroll, 22 Sep 2019
My Lounge, South Terminal
3 out of 5
Food was replenished promptly. All staff, especially the bus boys, were pleasant and helpful.
Mrs Brown, 15 Sep 2019
My Lounge, South Terminal
5 out of 5
We booked the My Lounge in South Terminal and was quite disappointed with it. The facilities were fine, comfortable seating and clean toilets, the staff I came into contact with were helpful, but the food choices were poor. Aside from the mini pancake maker at breakfast time, there was little else to eat. The pastries were non existent and the 'hot food' was cold. I won't be booking here again.
Herr Werdeker, 11 Sep 2019
My Lounge, South Terminal
5 out of 5
It was ok but a little restricted in choices.
Frau Loch, 09 Sep 2019
My Lounge, South Terminal
3 out of 5
Very cramped when busy. Better layout required. Section of food was limited. Staff were helpful, but clean away needs improving.
Ms Carpenter, 01 Sep 2019
My Lounge, South Terminal
4 out of 5
Staff helpful, all self service, not the greatest selection of food, but ok for few hours.
Mr Klein, 30 Aug 2019
My Lounge, South Terminal
4 out of 5
Nice quiet lounge, lovely magazines you can take for flight , self service so can pick and choose what you like
Herr Kogler, 22 Aug 2019
My Lounge, South Terminal
5 out of 5
Everything went exactly as it should, I book both lounge and transfers every year and have never had a problem
Herr Fantner, 17 Aug 2019
My Lounge, South Terminal
5 out of 5
My lounge at south terminal is fab, super comfy and has a smoking terrace. As there was 8 of us we reserved by email and got a lovely big corner sofa and armchairs. Really nice food and self service bar
Herr Fantner, 13 Aug 2019
My Lounge, South Terminal
5 out of 5
Staff fantastic Good drinks nice and comfortable Could improve food with some meat dishes And some bigger plates
Herr Rodriguez_Ledes, 11 Aug 2019
My Lounge, South Terminal
5 out of 5
Yes everything was exactly as you described it would be and the staff were very helpful we were very pleased and use the facilities again in the future
Herr Martin, 23 Jul 2019
My Lounge, South Terminal
5 out of 5
Was ok... not brilliant.. average food which they were slow to replenish and they did run out of some of the food and that was quite early. Drinks were fine and it was nice to be able to sit outside.
Herr Schulze, 14 Jul 2019
My Lounge, South Terminal
3 out of 5
we would certainly book lounge again very comfortable value for money and smoking area was a big bonus
Mrs Webb, 12 Jul 2019
My Lounge, South Terminal
5 out of 5
Plates not cleared away, dirty areas hardly any food, no seating as full!!
Herr Wolf, 06 Jul 2019
My Lounge, South Terminal
1 out of 5
Staff were helpful, but not enough of them. Very limited choice of food. Really not worth the money unless you wanted to get drunk
Mr Gavin, 06 Jul 2019
My Lounge, South Terminal
2 out of 5
Food in lounge was a little limited in choice and staff struggled to keep up with demand, dishes ran out as soon as it was brought out. What I did manage to get was tasty though.
Mr Thueroff, 24 Jun 2019
My Lounge, South Terminal
4 out of 5
Not a bad hotel, old but reasonably comfortable and has a reasonable priced bar and food available
Frau Strauss, 20 Jun 2019
My Lounge, South Terminal
4 out of 5
Great lounge, good value
Herr Gl?r, 16 Jun 2019
My Lounge, South Terminal
5 out of 5
Excellent facilities and staff very friendly and helpful. Would definitely book again.
Herr Boucher, 11 Jun 2019
My Lounge, South Terminal
5 out of 5
Everything went smoothly, the smoking area was a great bonus
Ms Haase, 31 May 2019
My Lounge, South Terminal
5 out of 5
Drinks machine kept breaking . The room itself was nice . Loads areas to sit . The games room tv wasnt working my son was dissapointed . Would book ago tho for the peace of mind of my son being in a relaxed area before flight instead keeping eyes on him in a busy airport . I didnt have any food as i had breakfast in hotel before hand . Pancakes looked good
Frau Berndt, 19 May 2019
My Lounge, South Terminal
4 out of 5
Wasn’t happy with our parking at the Great Western. You charged me for 7 days and not 1 night.
Herr Hollstein, 18 May 2019
My Lounge, South Terminal
2 out of 5
Everything was good.
Herr K?r, 13 May 2019
My Lounge, South Terminal
5 out of 5
Viewing reviews 1 - 50 of 64