Holiday Extras customers who booked the My Lounge North were asked if they would like to leave a rating and also any comments or feedback. Have a little read to get a picture of their experience.
Viewing reviews 251 - 300 of 331
Great airport lounge brilliant service and facilities. Worth every penny! Gonna use this lounge every time we fly! 😀ðŸ‘
Miss Mundy, 02 May 2016
My Lounge, North Terminal
5 out of 5
It was excellent the staff were very friendly and helpful
Mr Brazier, 26 Apr 2016
My Lounge, North Terminal
5 out of 5
Unlikly to use this lounge again or recommend it.
Mr Gavigan, 23 Apr 2016
My Lounge, North Terminal
1 out of 5
Everything was good apart from the food as the only hot dish was porridge
Mr Burchett, 22 Apr 2016
My Lounge, North Terminal
4 out of 5
A meat option hot dish would have improved things,there was only a veg chilli. I had expected, sandwiches, pastries etc not just donuts, fruit and nachos. I would choose a different lounge next time. My daughter is 11 so doesnt really fall in to either catagory of young or teen.
Mrs Stanley, 21 Apr 2016
My Lounge, North Terminal
5 out of 5
Wasnt a lot of food , choice wise compared to other lounges i have used in all honesty. But it was ok for price and i certianly would use it again. nice and quiet and plenty of chargers.
Mr Camm, 20 Apr 2016
My Lounge, North Terminal
3 out of 5
Very disappointed - no hot food, no comparison to other Lounges I have visited for similar money!!
Miss Scanlon, 18 Apr 2016
My Lounge, North Terminal
2 out of 5
It was dirty and not very good choice of food
Mrs Thomasson, 17 Apr 2016
My Lounge, North Terminal
1 out of 5
I was disgustef. It was my son's surprise 18th visit to family so.I called and was recommended The Lounge....£20 a head for a tub of crisps !!! The food bar was empty apart from stale cake ...all 3 slice's, a sloppy stew type dish that looked like it had been there days and just stirred again....the option was nachos and salsa in a cardboard tub ....them we had to fight for ....biggest waste of money and really disappointment
Ms Biles, 13 Apr 2016
My Lounge, North Terminal
1 out of 5
We were there early and it was the breakfast menu. Everything was sweet, it needs something savoury, even just toast would be ok. No side plates, just serviettes and paper cups. View of people walking to boarding gate, felt like being in a goldfish bowl. Lounge was over crowded and not enough seating. Tables were not cleared and were sticky. I would not use again. It was the second time we have used the lounge, not really sure why I bothered going back really because we had the same issues before. Will go back to the Aspire lounge in future which we used before many times. Would highly recommend Holiday Extras though, just the lounge did not like.
Mrs Davis, 01 Apr 2016
My Lounge, North Terminal
2 out of 5
All good
Mr Macdonald, 28 Feb 2016
My Lounge, North Terminal
4 out of 5
It was noisy with background music. Very little choice of snacks. Children running about shouting. A terrible experience and will not book there again
Mr Donohue, 28 Feb 2016
My Lounge, North Terminal
1 out of 5
The lounge failed to live up to expectations. Limited availability of food, no serials and no cooked breakfast food.
Mr Bishop, 25 Feb 2016
My Lounge, North Terminal
1 out of 5
No hot food other than porridge
Mrs Hamilton, 23 Feb 2016
My Lounge, North Terminal
4 out of 5
Staff were very polite
Mr Crocker, 04 Feb 2016
My Lounge, North Terminal
5 out of 5
Staff were exceedingly helpful,Everything went like clockwork,Lovely to be surprised with so many breakfast options great to supply papers and magazines ,plus comfy seats.The waiting time was pleasurable instead of onerous .Thankyou
Mr Long, 01 Feb 2016
My Lounge, North Terminal
5 out of 5
not a great selection of food but comfortable setting
Miss Armit, 14 Jan 2016
My Lounge, North Terminal
5 out of 5
What a wonderful way to start our holiday. A very warm greeting from the receptionist , comfortable seats and a very extensive menu for food and drinks. Thank you!
Mrs Gander, 10 Jan 2016
My Lounge, North Terminal
5 out of 5
Again using the lounge allows for charging devices, the quietness and availability of seating. Selection of foods and drinks...coffee, soft drinks and alcoholic beverages was good.
Mr Carlow, 07 Jan 2016
My Lounge, North Terminal
5 out of 5
Everything as described. Relaxed atmosphere just what is needed before a flight.
Mr Pell, 07 Jan 2016
My Lounge, North Terminal
5 out of 5
Busy lounge with friendly staff
Mr Cochrane, 06 Jan 2016
My Lounge, North Terminal
4 out of 5
The food was inadequate, not changed after 11am and basic. No savoury option. Also the toilets were filthy. We didn't find it value for money at all and would not use it again. Disappointed very much.
Miss Pheiffer, 03 Jan 2016
My Lounge, North Terminal
2 out of 5
Yes staff were lovely been to south lounge and hot food was served bit disappointed
Mrs Haddrell, 02 Jan 2016
My Lounge, North Terminal
4 out of 5
everything was great
Mr Stewart, 05 Dec 2015
My Lounge, North Terminal
5 out of 5
The choice of a vegetable curry for lunch seemed a bit odd when people are travelling on a plane together. Apart from that everything was up to expectation.
Mr Gray, 28 Nov 2015
My Lounge, North Terminal
5 out of 5
Staff were fine polite and very helpful. However the lounge was very disappointing - seats were dirty, the choice for breakfast was poor (only chocolate croissants) and the porridge looked as though it had been there a while. We for one will use the other lounge and would advise friends and family to do the same - we won't be back !!
Mr Williams, 26 Nov 2015
My Lounge, North Terminal
1 out of 5
Very poor service snacks were terrible cold porridge no sandwiches would not use this lounge again I have used two other lounges at gatwick that were far superior at the same cost
Mr Elsbury, 24 Nov 2015
My Lounge, North Terminal
2 out of 5
More place flight departure boards need so we don't have to keep getting up and down to view the only board on a 'side' wall!
Ms Evans, 25 Nov 2015
My Lounge, North Terminal
5 out of 5
unfortunately, the only hot provision for breakfast was porrige (which i do not eat) so waa very dispappointed that there were no other hot options available. Was not impressed either at the lack of crockery and cutlery. I took a glass of fruit juice and to my horror discovered that the glass had lipstick marks around the rim. Was unable to speak to staff about this as they seemed otherwise occupied to had to leave the glass on the oounter! Would use Holiday Extras again but not for My Lounge.
Mrs Johnbaptiste, 20 Nov 2015
My Lounge, North Terminal
1 out of 5
A good experience and helpful staff.
Mrs Martin, 19 Nov 2015
My Lounge, North Terminal
4 out of 5
Staff very helpful, lovely relaxing environment Thankyou
Mrs Samy, 18 Nov 2015
My Lounge, North Terminal
5 out of 5
Food was not satisfactory, no one eats chilli before a morning flight, by snacks we were expecting more variety in spread, small selection of spirits and coffee machine was broken. Wifi was not working, and not enough sofa areas.
Mr Teed, 16 Nov 2015
My Lounge, North Terminal
1 out of 5
Excellent service, very happy with the politeness of the staff and the facilities. There could have been more breakfast items to choose from, but overall I would definitely recommend this service to anyone travelling through Gatwick Airport, and I would also book this lounge again.
Mr Bingham, 16 Nov 2015
My Lounge, North Terminal
4 out of 5
The toilets were dirty, the pastries provided were straight from the fridge, which didn't improve their taste. There were no plates only plastic bowls. The staff were helpful during the limited dealings we had with them. It would be helpful if there could be announcements of flights for those booked in.
Mrs Turner, 13 Nov 2015
My Lounge, North Terminal
1 out of 5
Everything was as expected. We enjoyed our time there.
Mrs White, 12 Nov 2015
My Lounge, North Terminal
5 out of 5
The lounge I was booked into was closing at 7,00pm so I was moved to another lounge to relax before my flight.
Mrs Mcclory, 07 Nov 2015
My Lounge, North Terminal
5 out of 5
staff did not refill the hot food. otherwise fine
Mr Hall, 05 Nov 2015
My Lounge, North Terminal
3 out of 5
A very welcoming and peaceful start to my holiday
Mr Evans, 03 Nov 2015
My Lounge, North Terminal
5 out of 5
One thing we found was the cans of soft drinks weren't replenished. Staff very friendly and helpful, all other food and drink items replenished very quickly.
Mr Brown, 31 Oct 2015
My Lounge, North Terminal
5 out of 5
The only thing I would have liked would have been a room with a few kids toys in. Other than that it was well worth the money.
Mr Charlton, 28 Oct 2015
My Lounge, North Terminal
5 out of 5
Everything was fine, staff very obliging will book again when having next vacation
Mr Shaw, 27 Oct 2015
My Lounge, North Terminal
5 out of 5
More sofas please. Or chairs to relax in.
Mr Douglas, 26 Oct 2015
My Lounge, North Terminal
5 out of 5
Lounge ok but little choice on selection of food no hot food available
Mr Yarnley, 22 Oct 2015
My Lounge, North Terminal
2 out of 5
Have a wider choice of food and drink
Mrs Schein, 21 Oct 2015
My Lounge, North Terminal
3 out of 5
Wonderful value.
Mrs Dock, 18 Oct 2015
My Lounge, North Terminal
5 out of 5
Very comfortable and relaxing atmosphere
Mr Allen, 18 Oct 2015
My Lounge, North Terminal
5 out of 5
Everything was as described and made the wait much more pleasant. Only criticism is that the range offered (we went at breakfast time) wasn't that varied, and a hot option would have been good.
Miss Waters, 05 Oct 2015
My Lounge, North Terminal
5 out of 5
Staff helpful but privacy was limited and wish there was more choice on food
Mr Davey, 04 Oct 2015
My Lounge, North Terminal
4 out of 5
Staff were very helpful and a nice relaxing atmosphere before a longhaul flight thanks
Mr Field, 05 Oct 2015
My Lounge, North Terminal
5 out of 5
Evrerything was perfect .no improvement needed.Will use the service in the future.
Mr Shermanm.B.E., 03 Oct 2015
My Lounge, North Terminal
5 out of 5
Viewing reviews 251 - 300 of 331