Holiday Extras customers who booked the My Lounge North were asked if they would like to leave a rating and also any comments or feedback. Have a little read to get a picture of their experience.
Viewing reviews 201 - 250 of 331
Service was smooth and lots of choice of refreshments and snacks that were replenished constantly. Lounge slightly smaller than expected and Wifi was extremely patchy
Mr Docherty, 24 Jul 2016
My Lounge, North Terminal
5 out of 5
Overall was very pleased but feel there could have been more of a variety with the food as there was only popcorn nachos or slices of cake to eat
Mr Rowe, 22 Jul 2016
My Lounge, North Terminal
4 out of 5
Substandard lounge, limited drinks selection ,very poor snacks/food. Not worth the extra money spent. Obviously done on the cheap. Will not use again
Mr Orrey, 21 Jul 2016
My Lounge, North Terminal
2 out of 5
Serve hot food such as bacon sandwich or toasties. As only crackers and pretzels available which i didnt think was worth £40 per person as we ended up going to eat else where . The wine was supposedly chilled in the sink but i didnt find that the wine was chilled. The staff was very helpful
Miss Staines, 14 Jul 2016
My Lounge, North Terminal
4 out of 5
Staff friendly but lounge was rather full & noisy.. so the food stock had run low and the two girls were struggling to keep up with the messy people! i could only get some pretzels and a tiny slither of cake, not worth £18
Mrs Evans, 14 Jul 2016
My Lounge, North Terminal
1 out of 5
I always book an airport lounge before I fly and I have to say this is the worst I have been to soft drinks were off for quite some time due to syrup issues which meant there was no mixers and the food offering was appalling we left the lounge and went to boots for a meal deal
Ms Collins, 14 Jul 2016
My Lounge, North Terminal
1 out of 5
We wouldn't use this service again. We thought that food would be available but there were only crisps. Busy not many free seats. Magazines were unheard of titles. Not worth the cost.
Mrs Mapp, 13 Jul 2016
My Lounge, North Terminal
1 out of 5
When I arrived at the lounge I was initially declined access as there was no record of my booking, it was only after the eventual intervention of the lounge manager and showing her confirmation on my iphone were we granted access. very embarrassing for myself and guest.
Mr Davis, 11 Jul 2016
My Lounge, North Terminal
4 out of 5
Staff was helpful and pleasant but food and drink kept running out ,and staff didn't seem to have time to keep filling it up , no white rum , and tables not cleared quick enough , place looked very messy compared to stanstead was run so much better
Miss Degraag, 11 Jul 2016
My Lounge, North Terminal
1 out of 5
no
Mr Fountain, 10 Jul 2016
My Lounge, North Terminal
1 out of 5
Will never use again place was filthy poor good waste of money
Mr Swain, 03 Jul 2016
My Lounge, North Terminal
1 out of 5
Excellent
Mr Crewe, 09 Jul 2016
My Lounge, North Terminal
2 out of 5
Will never use again place was filthy poor good waste of money
Mr Swain, 01 Jul 2016
My Lounge, North Terminal
1 out of 5
The lounge is to small. The food kept running out. There were no clean glasses. No one was clearing tables. The beer took almost half hour to change. Overall experience I would never use this lounge again.
Mr Rogers, 08 Jul 2016
My Lounge, North Terminal
1 out of 5
Lounge was great, but more so for the seating and alcohol. Morning food isn't great, but lunch was lovely. Staff were very friendly
Miss Old, 06 Jul 2016
My Lounge, North Terminal
5 out of 5
A wider selection of breakfast would be better
Miss Gearing, 05 Jul 2016
My Lounge, North Terminal
4 out of 5
The lounge was very busy, so seating was difficult. The wine kept running out and the snack choice was poor. I will pay the little extra for No1 lounge in future.
Mrs Hughes, 04 Jul 2016
My Lounge, North Terminal
1 out of 5
No hot savoury food
Mr Saunders, 30 Jun 2016
My Lounge, North Terminal
4 out of 5
I will never use this facility again absolutely shocking! The staff were rude the lounge was filthy the games room was dirty. I really am disgusted.
Mr Swain, 30 Jun 2016
My Lounge, North Terminal
1 out of 5
When we arrived at the lounge there was no food available and I don't class snacks provided as value for money.
Mrs Wolak, 26 Jun 2016
My Lounge, North Terminal
2 out of 5
Booking with you was excellent. The same cannote said about the lounge. It was dirty tables and floor not cleaned or glasses removed. Choice of snacks and drinks very poor.
Mrs Croft, 27 Jun 2016
My Lounge, North Terminal
1 out of 5
I have used the lounge before but was fety fisappounted on this recent visit. There was no glasses or plates and the staff were not helpful. I ebded up leaging
Miss Blake, 24 Jun 2016
My Lounge, North Terminal
2 out of 5
Not too good today' ! Toilet out of order. Dirty ! Not up to standard !
Ms Hulme, 28 Jun 2016
My Lounge, North Terminal
3 out of 5
The lounge was overcrowded and understaffed. As a result, there was nowhere to sit comfortably and certainly nowhere clean. No clean wine glasses and very little food on offer.
Mr Style, 20 Jun 2016
My Lounge, North Terminal
1 out of 5
We really enjoyed the lounge , everything was the way you described , it made our travel so much easier because we had an hour flight delay . There were 6 in our group and we were all satisfied .
Mrs Evans, 21 Jun 2016
My Lounge, North Terminal
5 out of 5
The tables were full of used crockery and cutlery. The food ran out without being refilled. Tables were unwashed. Staff hid in the staff area most of the time
Miss Rowley, 20 Jun 2016
My Lounge, North Terminal
2 out of 5
We would definitely use this wonderful lounge again but make sure we get there earlier to make the amount worthwhile as due to traffic we only got the benefits for45mins the staff were very helpful and friendly.
Mrs Purslow, 19 Jun 2016
My Lounge, North Terminal
5 out of 5
It was very busy in the lounge but we managed to find a comfortable sofa. From my experience of other airport lounges there was quite limited snacks on offer. Only one main meal (vegetable chilli) which was very nice. Only popcorn and crisps offered as well. At Heathrow there was a full buffet, with main meals and snacks. I did like the fact you could get a beer on draft!!!
Mrs Wade, 16 Jun 2016
My Lounge, North Terminal
2 out of 5
Lovely relaxed atmosphere. Perfect start to the holiday.
Mrs Dennis, 14 Jun 2016
My Lounge, North Terminal
5 out of 5
Not impressed by my lounge food choice poor vegetable chilli!! For lunch 1 choice only .
Mr Glendenning, 14 Jun 2016
My Lounge, North Terminal
1 out of 5
YOU HAVE MY EMil I'm still awaiting reply
Mrs Gould, 09 Jun 2016
My Lounge, North Terminal
1 out of 5
Arrival was wonderfully smooth, we really appreciated the greeter telling us how long we had until the departure of the next bus so we made it to airport in even better time!
Mrs Holt, 12 Jun 2016
My Lounge, North Terminal
5 out of 5
facilities were a little smaller than i expected and very busy - but otherwise the decription was accurate
Mr Dewhirst, 10 Jun 2016
My Lounge, North Terminal
3 out of 5
It was filthy-food debris all over the floor. Ran out of snacks and rose wine. Staff seemed unhelpful maybe because they were busy or inexperienced? Will not visit again.
Miss Day, 07 Jun 2016
My Lounge, North Terminal
1 out of 5
God was scarce and beer was horrible
Mr Stallan, 05 Jun 2016
My Lounge, North Terminal
1 out of 5
Food was very disappointing
Mr King, 04 Jun 2016
My Lounge, North Terminal
2 out of 5
The lounge was okay.i saw a lot of people being turned away with the statement it was to busy, when in fact there was lots of room. The food choice was very limited for glutton free. Drink choice was also limited, no water was available.
Mrs Buchan, 04 Jun 2016
My Lounge, North Terminal
3 out of 5
It was a very comfortable experience . And would defiantly recommend it to friends.
Mrs Courtman, 01 Jun 2016
My Lounge, North Terminal
4 out of 5
My lounge At Gatwick. Very poor and definitely not worth the money
Mr Finch, 31 May 2016
My Lounge, North Terminal
1 out of 5
Great staff
Miss Underwood, 31 May 2016
My Lounge, North Terminal
5 out of 5
I paid I arrived You were closed at 5pm why did you accept the booking
Mrs Golledge, 30 May 2016
My Lounge, North Terminal
1 out of 5
great start to our hols have been in the lounge 2/3years ago I think its the best in gatwick both north and south terminals will be back soon see you in September or sooner regards
Mr Walker, 26 May 2016
My Lounge, North Terminal
5 out of 5
It was our first time in a lounge. And we really enjoyed the whole aspect in being in a relaxing environment away from the hustle & bustle of a busy airport. Would have been better if there were More comfy chairs. When it gets busy, your stuck with a regular hard chair & not enough comfy chairs/seating area to relax A bigger food selection too. Not a great choice. But was ok
Mr Dobson, 24 May 2016
My Lounge, North Terminal
4 out of 5
Choice average, ok if you liked vegetable chilli before you fly! Not to everyone's liking!
Mr Smart, 23 May 2016
My Lounge, North Terminal
2 out of 5
Should have cereals or toast better than some of paatries you had. Not a great variety needs to improve before I use it again
Mrs Flynn, 22 May 2016
My Lounge, North Terminal
1 out of 5
As a chef I am happy when ever anyone provides a meal so I was content with everything offered. I had used the lounge in November and was initially surprised that it was the same offerings this time. On reflection I guess it is much easier to control costs if it never changes so good business sense. The staff were MORE than helpful and I´d like to add extra praise on a young lady (I think her name was Billy?) who helped me with a problem I had. I will certainly use you again when having connecting flights.
Mr Waspe, 10 May 2016
My Lounge, North Terminal
5 out of 5
Plenty of food and drink. Staff very friendly
Mrs Thompson, 03 May 2016
My Lounge, North Terminal
5 out of 5
really enjoyed our visit to my lounge
Mr Ohare, 03 May 2016
My Lounge, North Terminal
5 out of 5
Very much so.
Ms Telfer, 03 May 2016
My Lounge, North Terminal
5 out of 5
Everything was perfect really pleased with no hassle service
Mrs Sheaf, 01 May 2016
My Lounge, North Terminal
5 out of 5
Viewing reviews 201 - 250 of 331