Holiday Extras customers who booked the My Lounge North were asked if they would like to leave a rating and also any comments or feedback. Have a little read to get a picture of their experience.
Viewing reviews 151 - 200 of 331
Yeah good
Mr Kenyon, 19 May 2017
My Lounge, North Terminal
5 out of 5
We have been in more comfortable, better food at LGW
Mr Cockroft, 10 May 2017
My Lounge, North Terminal
2 out of 5
We were moved to another lounge half way through our time as My Lounge closed early. Staff were helpful and friendly but thought that food was limited. Overall a good experience.
Mr Bowe, 11 May 2017
My Lounge, North Terminal
4 out of 5
You sold me a product that wasn't available. The time I paid for they were closed. My children were disappointed. We were upgraded but that wasn't the product I paid for had I wanted the more expensive lounge I would have booked it. So I'm dissatisfied with the service on that behalf.
Miss Foster, 18 Apr 2017
My Lounge, North Terminal
2 out of 5
You sold me a product that wasn't available. The time I paid for they were closed. My children were disappointed. We were upgraded but that wasn't the product I paid for had I wanted the more expensive lounge I would have booked it. So I'm dissatisfied with the service on that behalf.
Miss Foster, 18 Apr 2017
My Lounge, North Terminal
2 out of 5
Everything great, staff excellent
Mrs Downs, 16 Apr 2017
My Lounge, North Terminal
5 out of 5
Only complaint. No hot food. Really should have something on offer.
Mr Henley, 24 Mar 2017
My Lounge, North Terminal
4 out of 5
Only complaint. No hot food. Really should have something on offer.
Mr Henley, 24 Mar 2017
My Lounge, North Terminal
4 out of 5
We booked forth Dec but when we turned up it was closed. Several other people there had the same problem.
Mr Cavell, 12 Jan 2017
My Lounge, North Terminal
1 out of 5
The staff were helpful and polite, the snacks were not as good. The pastries were cold and not very appertising with no plates to put them on. The muesli was nice but you were expected to eat with wooden spoons and drink from paper cups, which I would not normally do.
Ms Spearey, 06 Dec 2016
My Lounge, North Terminal
3 out of 5
Very chilled morning, thankyou
Mr Wells, 01 Dec 2016
My Lounge, North Terminal
5 out of 5
Better than expected. We were upgraded due to lounge closing early. Thank you
Ms Troy, 01 Dec 2016
My Lounge, North Terminal
5 out of 5
Very busy
Mr Phipps, 29 Nov 2016
My Lounge, North Terminal
4 out of 5
Very small and crowded lounge. No WiFi available. No view of the runway or planes as advertised. Snacks OK, staff pleasant, but overall not worth the money.
Mr Butcher, 18 Nov 2016
My Lounge, North Terminal
1 out of 5
Limited choice of food-there's better in other lounges.
Miss Jackson, 10 Nov 2016
My Lounge, North Terminal
3 out of 5
The area was clean and comfortable but the choice of refreshments was appalling. Popcorn and dinky doughnuts were ok for children and the vegetarian chilli was ok for vegetarians but that's as far as it goes. Also the choice of beers and spirits were poor. Recently visited Bristol VIP which offered a wider choice of everything. This establishment could learn from them.
Mrs Warren-Smith, 09 Nov 2016
My Lounge, North Terminal
1 out of 5
Yes all was exactly as expected
Mrs Burfield, 07 Nov 2016
My Lounge, North Terminal
5 out of 5
i thought value for money was very poor, very little choice of food , cramped and dirty. I have used other lounges of similar price and they were far better. The staff were poorly dressed and had no helpfull attitude at all. veryb disappointed as we had a late arrival in Cyprus and was expecting a choice of hot food.
Mrs Granger, 02 Nov 2016
My Lounge, North Terminal
1 out of 5
Staff were helpful, but there weren't enough of them. Long queues to enter the lounge. You need more people! Also, breakfast food was out too long (nearly midday) meant people queued for the vegetable chilli when it finally appeared.
Mr Saunders, 22 Oct 2016
My Lounge, North Terminal
5 out of 5
An easy booking experience.
Mrs Thorndike, 21 Oct 2016
My Lounge, North Terminal
4 out of 5
Staff helpful,but disappointed with choice (or lack of it)food,& eating utensils
Mrs Hail, 20 Oct 2016
My Lounge, North Terminal
1 out of 5
Staff very helpful, the choice of food was very limited compared to other lounges
Mr Kerr, 17 Oct 2016
My Lounge, North Terminal
4 out of 5
Food selection poor. Staff good . Ladies toilet not clean
Mrs Heath, 16 Oct 2016
My Lounge, North Terminal
3 out of 5
All went great
Mrs Wise, 08 Oct 2016
My Lounge, North Terminal
5 out of 5
Great facilities, with free newspapers and magazines. Lovely home cooked snacks, an ideal way to start your journey or holiday.
Mr Wakefield, 22 Sep 2016
My Lounge, North Terminal
4 out of 5
The staff very lovely and very helpful. First time using my lounge and would use it again. Thank you
Miss Stone, 20 Sep 2016
My Lounge, North Terminal
5 out of 5
Holiday extras was fine but the lounge I booked was not up to expectations. I have used many airport lounges over a number of years and this was without a doubt the worst. The facilities available were no better than simply going to the pub.
Mr Hasdell, 20 Sep 2016
My Lounge, North Terminal
1 out of 5
Could do with some more seating in there,as most were taken.But a good selection of food and drinks also lots of nibbles to choose from,this is my second time using the lounge and will continue to use it when i travel,it takes the stress away and gives you time to relax!!
Ms Friend, 21 Sep 2016
My Lounge, North Terminal
5 out of 5
My experience with you in booking was great, fast and efficient and held in an app on my phone for ease of reference. However I would doubt I would go to the No1 Lounge again. The drinks are good but the food is dismal. I went last year and thought it was bad but went again this year as hoped it had changed but it had exactly the same on offer. Snacks are fine but one option for food is not really acceptable. Shame as I love the environment and the drink selection.
Miss Taylor, 14 Sep 2016
My Lounge, North Terminal
3 out of 5
All facilities as described - we had no issues
Mrs Garcia-Packwood, 14 Sep 2016
My Lounge, North Terminal
4 out of 5
Not enough seating. Dirty. Poor choice of food. Drinks had run out when we arrived. Too noisy, loud music.
Mrs Grainger, 12 Sep 2016
My Lounge, North Terminal
1 out of 5
Had to wait a long time to enter the lounge as people in front had not prebooked and the member of staff took them through the booking and payment process whilst we I stood in a queue behind them.
Miss Jinks, 12 Sep 2016
My Lounge, North Terminal
4 out of 5
The food was rubbish, it did not meet my expectations as a VIP lounge. We paid again and went into the No1 Lounge instead. It looked cheap and nasty and was self service rather than waiter service. I do NOT recommend.
Mrs Sumsion, 07 Sep 2016
My Lounge, North Terminal
1 out of 5
Nice choice of snacks. Replenished regularly. Good internet connection. Nice way to relax before flight. Teenagers described it as 'sick' which I gather means pretty good!
Mr Young, 02 Sep 2016
My Lounge, North Terminal
5 out of 5
There needed more seats (smaller family clusters) as the room was full of families and also better meals needed to be served, we left to eat and spent little time in the lounge, which made it expensive.
Mr Moyle, 31 Aug 2016
My Lounge, North Terminal
1 out of 5
The lounge was a very good experience and would like to say abi was very professional
Mr Hazle, 21 Aug 2016
My Lounge, North Terminal
3 out of 5
PlayStation not working, food variety very poor. Dirty, no view as advertised only of a corridor. Not very comfortable unless you were lucky enough to get a sofa.
Mr Chapman, 21 Aug 2016
My Lounge, North Terminal
1 out of 5
There were 12 of us so they reserved us a separate little room. Perfect so we could all sit together
Mrs Harrington, 21 Aug 2016
My Lounge, North Terminal
5 out of 5
Very nice start to the holidays - a good range of snacks and drinks. However for fussy kids the range may not suit maybe add a few standard items (normal crisps or biscuits maybe wedges as a hot alternative).
Mrs Jeffreys, 19 Aug 2016
My Lounge, North Terminal
5 out of 5
Staff helpful. But would like a hot option for children, very disappointed not hoto food for children. We loved the veg chilli but children dont!!! My daughtersister option were hummus,nachos and donuts not healthy alternatives
Mrs Samuel, 12 Aug 2016
My Lounge, North Terminal
5 out of 5
Very pleasant and comfortable lounge, especially if you have younger-teenage children - snacks not quite as expected and having visited Aspire Lounge on a previous occasion would sooner go back there
Mrs Debling, 12 Aug 2016
My Lounge, North Terminal
3 out of 5
Staff and faculty fine but selection of food was very poor
Mr Sproat, 12 Aug 2016
My Lounge, North Terminal
2 out of 5
Second time we have used the lounge and both time`s its been perfect - what a great way to start any holiday. Good price and it beats all the crowds.
Mr Payne, 07 Aug 2016
My Lounge, North Terminal
5 out of 5
The tables were sticky and generally the place was dirty.there was a lot of flies in there. The choice of food was poor. Not very comfortable.
Mr Bullock, 08 Aug 2016
My Lounge, North Terminal
1 out of 5
There were too many seats 'reserved' for people so when we arrived there was nowhere for us to sit. We had to ask a member of staff and she removed a reserved sign. You should not be allowed to reserve seats it should be done on arrival. There was also a group allowed in who were in the wrong lounge but managed to get in. Lastly no adult area or quiet area so it was packed with noisy children under no parental supervision and the staff weren't doing anything about it!
Mr Chiverton, 06 Aug 2016
My Lounge, North Terminal
1 out of 5
They ran out or cheese even though it was only 1pm! Very limited snacks. Staff were helpful and friendly.
Mrs Irish, 04 Aug 2016
My Lounge, North Terminal
4 out of 5
I thought it was quite noisy and the food service area very untidy. Very poor quality of food.
Mr Mckeown, 01 Aug 2016
My Lounge, North Terminal
1 out of 5
Limited food, proper croissants with jam or bread and butter of simple bacon rolls would have been nice. Would return on our next trip though
Mr Fisher, 30 Jul 2016
My Lounge, North Terminal
5 out of 5
Everything was good
Mr Anderson, 29 Jul 2016
My Lounge, North Terminal
4 out of 5
The food options were very poor
Mrs Muff, 25 Jul 2016
My Lounge, North Terminal
1 out of 5
Viewing reviews 151 - 200 of 331