General Questions
What time can I check in to the Chessington Resort Hotels?
You can check in to the Chessington Resort Hotels from 15:00. If you are arriving at the hotel before this time, you can leave your luggage at the hotel free of charge and let your adventure begin even sooner!
What is the Chessington Resort Hotel check out time?
The latest check out time at the Chessington Resort Hotels is 10:00.
Is breakfast included with my stay at the Chessington Resort Hotels?
Yes, a buffet-style breakfast including English and Continental options is included in your stay at the Chessington Resort Hotels.
Are dogs allowed in the Chessington Resort Hotels?
Only hearing and guide dogs are allowed in the Chessington Resort Hotels.
Do the Chessington Resort Hotels have parking?
Yes, free parking is available free of charge at the Chessington Resort Hotels for all hotel guests.
Do the Chessington Resort Hotels have a luggage storage area?
Yes, luggage storage is available at the Base Camp Reception which is shared between both the Chessington Safari Hotel and the Chessington Azteca Hotel.
Can I pay a deposit for the Chessington Resort Hotels and pay the balance at a later date?
No, the full balance must be paid when making your Chessington short break booking.
Is wifi available at the Chessington Resort Hotels?
Yes, free wifi is available throughout the Resort.
How can I contact the Chessington Resort Hotels?
You can call the Chessington World of Adventures Resort on 0871 663 4477. Alternatively, the address of the Chessington Resort Hotels is:
Chessington Safari and Azteca Hotels,
Leatherhead Road,
Chessington,
Surrey
KT9 2NE
Bedroom Questions
How many people does each room sleep?
The African and Standard rooms at the Chessington Safari Hotel sleep up to four people (two adults and two children) and the Penguin Rooms sleep up to five people (two adults and three children).
All of the rooms at the Chessington Azteca Hotel sleep up to five people (two adults and three children).
Are accessible rooms available at the Chessington Resort Hotels?
Yes, accessible rooms are available at both the Chessington Safari Hotel and the Chessington Azteca Hotel. To book an accessible room, please call our Customer Experience Team on 0800 093 2547
How many different themed rooms are there at the Chessington Resort Hotels?
The Chessington Safari Hotel offers four main room types; Standard rooms, African themed rooms, Wanyama view rooms and Penguins of Madagascar themed rooms.
The Chessington Azteca Hotel offers three main themed room types; Discover rooms, Temple Treasure rooms and Temple Summit rooms.
Do the Chessington Resort Hotels provide cots?
Yes, cots are available upon request. Please be aware that cots are subject to availability.
What other facilities are in my bedroom?
Rooms at the Chessington Resort Hotels include:
- Smart TV with pay per view movies
- Tea and coffee
- Free wifi
- Telephone
- Complimentary toiletries
Food & Drink Questions
How many restaurants are there at the Chessington Resort Hotels?
The Chessington Resort Hotels include two restaurant; the Zafari Bar & Grill and the Temple Restaurant & Bar.
What are the Zafari Bar & Grill opening times?
The Zafari Bar & Grill is open everyday for lunch and dinner. Lunch is served between 12:30 - 14:45 and dinner is served between 17:00 - 21:45.
Please be aware that opening times are subject to change.
What are the Temple Restaurant & Bar opening times?
The Temple Restaurant & Bar serves lunch from the Bar and the Restaurant is open for dinner on selected dates. Please check opening times on www.chessington.com before your visit.
Please be aware that opening times are subject to change.
Is room service available at the Chessington Resort Hotels?
A 24 hour room service menu is available. Please be aware that additional charges may apply.
Hotel Facility Questions
Is there a swimming pool at the Chessington Resort Hotels?
Yes, the Chessington Resort Hotel is home to the Savannah Splash Pool which includes a splash play zone, 15m swimming pool, sauna, steamroom and whirlpool.
Please be aware the Savannah Splash Pool has a limited capacity. Between 14:00 -20:00, coloured wristbands will be handed out upon entry for timed sessions to makes sure every adventurer gets the chance to enjoy the pool. Sessions start every 15 minutes and last for 45 minutes. You can collect wristbands for a certain time slot from the leisure club before 14:00. If you arrive after your session has started you will still be able to access the Savannah Splash Pool for the remaining time in the 45 minute session.
What benefits can Chessington Resort Hotel guests enjoy?
Guests of the Chessington Safari Hotel and Chessington Azteca Hotel benefit from a range of exclusive benefits including:
- Free parking
- Character breakfasts (available on weekends and school holidays)
- Priority Rider (available on weekends and school holidays)
- Animal meet and greets (available Fridays, Saturdays and school holidays)
- Movie time (available Fridays, Saturdays and school holidays)
- Rangers Club entertainment (available Fridays, Saturdays, Sundays and school holidays)
- Exclusive evening access to the Wanyama Village and Reserve (available Fridays, Saturdays from April to mid-September and school holidays. Subject to weather conditions)
- Exclusive evening access to AMAZU Treetop Adventure (available Fridays, Saturdays from April to mid-September and school holidays. Subject to weather conditions)
What is Priority Rider?
Priority Rider allows guests of the Chessington Safari Hotel and Chessington Access Hotel Fastrack access to three rides in the Chessington World of Adventures theme park.
Please be aware that rides are subject to change and availability. Priority Rider is available on Saturdays, Sundays and during the school holidays. Guests are unable to ride the same ride more than once. One Priority Rider pass will be issued per hotel room for up to 5 people. The group must ride at the same time. Further details will be noted on the Priority Rider Pass.