Help & support

Our Kent-based support team are friendly, knowledgeable and ready to help with a new or existing booking.

Exclusive email offers

Sign up for special offers direct to your inbox

Sign up now

We treat your privacy very seriously!

Information for our customers affected by Hurricane Sandy

Last updated: 10.46am on October 29, 2012

If you are due to fly to or from one of the affected airports...

Monday 29 October 2012: We recommend that you contact your airline as soon as possible to find out if your flight has been cancelled or delayed. For cancellation and amendments, our standard terms and conditions apply for airport parking, hotel and lounge bookings. We will continue to monitor the latest information and will provide updates if and when the situation changes.

If you have an urgent query then please call us on 0800 093 5478. Our contact centre is open from 8am until 11pm on weekdays and from 8am until 8pm on weekends. Bookmark this page for the latest updates.

Changing your booking with Holiday Extras

If you're affected by Hurricane Sandy, use the view, amend and cancel pages to change your booking.

New bookings

Our top tip to all customers making new bookings is to take up our cancellation protection. This allows you to cancel up to 24 hours in advance of your stay date and you'll be refunded in full, less the cost of the cancellation protection.

Useful links