Last week we took 20,500 calls..We aim to answer 90% of calls within 20 seconds..
Shocking data protection breaches were revealed in this weeks edition of Dispatches on Channel Four (5th October). Sue Turton, senior reporter for Channel 4 News exposes security failures in some overseas call centres which allow detailed financial data on individuals to be gathered and sold on with ease.
These outrageous data protection breaches are apparently known as 'data farming'.
In her year long investigation, Sue Turton uncovered criminal networks which trade British consumers' bank and other confidential information, that had been gathered through call centres, for huge profits.
When you book on line with Holiday Extras all the information you give us is protected by a secure server.
The secure server software SSL (Secure Socket Layers) encrypts all information you enter before it is sent to us. The information is only de-encrypted when it reaches our server.
You can tell our site is secure because a small locked padlock will appear in the bottom left of your browser to show that you can safely send credit card details through our site.
Another indicator is that our secure pages will not display a 'security alert' message.
We also have a Firewall (security software) in place to protect our internal information from the Internet.
When you book your Holiday Extras through our call centre you won't be re-routed through to a call centre that is remote from these isles - you will be dealing with one of expert Telesales Agents based at Newingreen, Nr Hythe in Kent.
Our Telesales Agents are enthusiastic team players who demonstrate excellent communication skills. The individual who takes your booking details and payment is skilled, focused and committed to ensuring that our high standards are always met.
National Training Awards
Recently our call centre made the grade at the prestigious National Training Awards.
They were awarded one of the coveted regional awards. This NTA highlights the efficiency and cost effectiveness of the call centre at Holiday Extras®.
The company strongly believe that good training and a great working environment leads to a high standard of service. Customers who choose to book through our call centre will testify to this.
At our Call Centre we keep the recorded message information to the minimum. We endeavour to answer all calls within 20 seconds - you will soon be talking to a helpful well informed individual when you call us at the Holiday Extras Call Centre.
It is because of our commitment to customers searching for airport parking, airport hotels, lounges and much more that we have won awards for our website and call centre services.