Budget Spanish airline LTE has announced that it's flights from Norwich International Airport to Spain will remain suspended until 29 November 2008.
The Spanish airline issued a statement on 16 October, announcing the temporary suspension of its scheduled flights from Norwich, as well as charter operations from other airports.
Richard Jenner, managing director at Norwich International Airport, said:
“We had hoped LTE could quickly resume its flights but sadly the suspension will remain for the next month. Despite repeated requests, the airport has received no information directly from LTE since last week so we have been unable to offer any further guidance to travellers. The information we have today has been sent to our in-house travel agency, Travel Norwich Airport, which is working hard to help its customers affected by the cancellations. We will endeavour to clarify the situation with LTE as soon as we can.”
Passengers affected by the cancellations should return to where they originally made their booking to find out about refunds and alternative arrangements.
Travel agents who have made bookings for customers are currently receiving notification from LTE about the cancellations.
Passengers who have flights as part of an ATOL-protected package should contact the tour operator with which they booked. Those who booked directly with LTE should contact the airline.
A statement from LTE to travel agents today reads: “According to the EC Regulation No 261/2004 and our General Conditions, and our actual situation, you can request the refund of your ticket according to Article 11 of our General Conditions.” It asks affected passengers to send details of their reservations to this address for refunds:
LTE International Airways S.A.
Calle del Ter, 27 1º
Poligono Son Fuster
Palma de Mallorca
07009 ISLAS BALEARES
SPAIN
or by email to: [email protected]
The airport as yet has no information about flights due to depart after 29 November but will make a further announcement as soon as details are available.
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This price is correct for bookings searched on 28 October 2008. Prices are subject to change. Book Norwich Airport Parking in advance to get the best prices and availability.