Stansted Escape Lounge reviews

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  • 86% of customers who left a review for Stansted Airport Lounges would book again
  • 1460 customers have given an average rating of 4 out of 5
  • Escape Lounge Nice and comfortable lounge. Reasonable selection of drinks although the coffee is just out of a self service machine. Food was adequate.

    Mr Miles 11 Nov, 2021 4 out of 5

  • Escape Lounge No hot food and not much of a choice of cold food not value for money.

    Mr Oconnell 10 Nov, 2021 3 out of 5

  • Escape Lounge Everything ran very smoothly when we arrived in the lounge. We had guaranteed seating and this was comfortable. Although there was little gluten free options available for my to eat they did provide me with some cakes that I could take with me on the flight as these were infinitely wrapped.

    Mrs Smith 01 Nov, 2021 5 out of 5

  • Escape Lounge I have already completed the enquiry form on the app but basically the place was packed, we had to queue to get in, we were sat on chairs with a very low ‘coffee’ table which made it difficult to eat our meal. There was no distance between us and the 3 tables around us. Plates and glasses were piling up as the staff couldn’t cope with it all.
    So basically it really wasn’t a relaxing start to our holiday, we felt rushed and squashed in and although we have booked this and other lounges before we wouldn’t use this one again

    Ms Tompsett 17 Oct, 2021 1 out of 5

  • Escape Lounge Overall the lounge at Stansted provided an enjoyable experience, as much hot and cold breakfast, tea, coffee or juice you want to have. Fairly well stocked bar again as much as you want. The staff was very attentive making sure all tables are cleaned and sanitised after being used. The meet and greet staff put you at ease on entry and make sure you feel welcome, also pointed out to me that I'd been booked in twice that morning and to check my bank statement which did show this error, I'm now awaiting a refund after getting in touch with your help line. I've given a rating of 7 because of the booking error hopefully this will be resolved soon.

    Mr Beard 15 Oct, 2021 4 out of 5

  • Escape Lounge Overall the lounge at Stansted provided an enjoyable experience, as much hot and cold breakfast, tea, coffee or juice you want to have. Fairly well stocked bar again as much as you want. The staff was very attentive making sure all tables are cleaned and sanitised after being used. The meet and greet staff put you at ease on entry and make sure you feel welcome, also pointed out to me that I'd been booked in twice that morning and to check my bank statement which did show this error, I'm now awaiting a refund after getting in touch with your help line. I've given a rating of 7 because of the booking error hopefully this will be resolved soon.

    Mr Beard 14 Oct, 2021 4 out of 5

  • Escape Lounge Lounge and Staff are faultless, only downside is you have to exit the Lounge for toilet facilities.

    Mr Wadd 10 Oct, 2021 5 out of 5

  • Escape Lounge The sandwiches did not taste fresh. I liked the layout and the staff. The drinks were nice too.
    I would book again but probably not around mid morning when there was sandwiches.
    I booked before later in the day and the pasta was nice.

    Miss Bull 10 Oct, 2021 3 out of 5

  • Escape Lounge Staff helpful, good varied menu, very relaxing

    Mrs Wright 06 Oct, 2021 5 out of 5

  • Escape Lounge The lounge food and drink was top class

    Mr Scales 03 Oct, 2021 5 out of 5

  • Escape Lounge Clean, good choice of food, food well presented, staff pleasant and professional, busy but fairly comfortable

    Mr Fitter 03 Oct, 2021 4 out of 5

  • Escape Lounge Pretty basic no comparison to No1 lounge Gatwick

    Mr Brough 26 Sep, 2021 2 out of 5

  • Escape Lounge Was really pleased with service. All staff were pleasant and helpful. Everything was cleaned and cleared away as soon as table was vacant. Well worth the money

    Miss Fishenden 09 Aug, 2021 5 out of 5

  • Escape Lounge Lounge was cancelled and closed

    Mr Richard 22 Jul, 2021 1 out of 5

  • Escape Lounge Lounge was cancelled
    Option for full refund not available... had to pay £10 charge even though it was cancelled by them.
    So had to keep as credit to keep full value.
    I had booked fully flexible option!!

    Mr Minnett 09 Jun, 2021 1 out of 5

  • Escape Lounge The perfect haven in these strange times... felt very safe, clean and comfortable - the ideal start to the holiday

    Mrs Curran 11 Oct, 2020 5 out of 5

  • Escape Lounge The table service was ok but food very modest.

    Mr Middleton 10 Oct, 2020 3 out of 5

  • Escape Lounge Good food, staff very helpful, and attentive. Great price.

    Mr Taylor 22 Sep, 2020 5 out of 5

  • Escape Lounge As always 10/10 also full breakfast available now, cheaper than eating in the airport, unfortunately the lounge is full next time we go away on the 5th June

    Mr Lewis 07 Mar, 2020 5 out of 5

  • Escape Lounge I was charged twice for the lounge and there was a mistake on the car parking so I had to pay £21 extra!

    Mr Paris 26 Feb, 2020 1 out of 5

  • Escape Lounge Bought lounge to chill and relax after a very difficult day. Welcome was first class, comfortable seating area and good choice of food and drinks. Definitely use again. Staff were superb thank you.

    Ms Leahy 12 Feb, 2020 5 out of 5

  • Escape Lounge Quiet. Good food. A lovely start to our holiday

    Ms Smith 03 Feb, 2020 5 out of 5

  • Escape Lounge The facilities were brilliant, the staff friendly and we were booked in easily. I just wish it would’ve been open earlier so we could’ve truly relaxed before our 6am flight.

    Mr Hardy 16 Nov, 2019 3 out of 5

  • Escape Lounge We thought the lounge was very good but would have preferred a less open plan seating arrangement.

    Frau Roderburg 15 Nov, 2019 4 out of 5