Holiday Extras customers who booked the Servisair were asked if they would like to leave a rating and also any comments or feedback. Have a little read to get a picture of their experience.
Viewing reviews 1 - 50 of 70
We booked vip lounge was good value but thought lounge would have windows that was only negative thing we also had parking and hotel with breakfast this was excellent value for money
Mr Cartwright, 15 Nov 2014
5 out of 5
The snack selection was not as good as BA lounges. Also I suggest banning the use of computer skype links- very intrusive. Facilities as described and staff good
Mr Morgans, 07 Jun 2013
4 out of 5
The staff were extremely helpful and all facilities were as described. It was lovely to relax in comfort before our long fight to SA.
Miss Davison, 06 Jun 2013
5 out of 5
Everything exactly as described. No problems encountered whatsoever. Would be happy to book with you again.
Mrs Ghobrial, 19 May 2013
5 out of 5
Entirely to my satisfaction - very good value.
Mr Mcglade, 15 May 2013
5 out of 5
I thought the service was excellent and I have mentioned it to several friends who will probably also use you.
Mrs Gray, 06 Feb 2013
5 out of 5
No problems with the airport lounge very comfortable, pleasant environment.
Mr Lacy, 29 Jan 2013
5 out of 5
yes
O'connor, 02 Nov 2012
3 out of 5
All OK, except that last year, being regular customers, we received a discount on the LHR booking. Nothing this year tho'.
Mr Reineck, 11 Oct 2012
5 out of 5
Everything went very smoothly, and staff were very helpful, a nice way to start the holiday.
Mrs Stanley, 28 Sep 2012
5 out of 5
Everything was good. Staff helpful.
Mrs Maher, 17 Sep 2012
5 out of 5
reception staff welcoming,lounge comfortable but snacks limited
Mrs Dale, 10 Aug 2012
4 out of 5
Lounge heathrow terminal 1 is basic and not really worth the money.Seating most uncomfortable not what you want before flight.
Mr Long, 05 Jun 2012
5 out of 5
Very helpful - I inadvertently booked T1 instead of T3 and the staff were happy to accomodate me with no hastle.
Mrs Ritson, 16 Apr 2012
5 out of 5
The lounge was just what we wanted, it was clean and well staffed and the food and drink on offer were perfect for our requirements.
Mrs Bisset, 24 Jan 2012
5 out of 5
All good. All staff helpful
Mrs Ross, 17 Jan 2012
5 out of 5
yes
Mr Brauncewell, 09 Dec 2011
5 out of 5
Lounge facilities very good.Relaxing after harassment of check in.
Mrs Brocklesby, 26 Oct 2011
5 out of 5
We was very pleased with the service and would use this again.
Mr Moore, 04 Jul 2011
5 out of 5
have used your services several times and they have been excellent and good value.
Mrs Sammons, 30 Jun 2011
5 out of 5
Yes everything was fine. For a single person traveling alone it was a welcome experience.
Miss Mawson, 26 May 2010
4 out of 5
As usual everything was excellent. Thank you
Mrs Morrish, 04 Jun 2010
5 out of 5
The airport lounge at Terminal 1 Heathrow, was well equipped, comfortable and served our purposes very well.
Mrs Heber-Hall, 10 Aug 2010
4 out of 5
Booking very easy, lounge as described
Ms Finlayson, 12 Sep 2010
5 out of 5
We had booked the lounge at Heathrow and had a lovely relaxed time for 3 hours- no screaming infants, or pushing crowds. Staff pleasant and helpful.
Mrs Hobson, 25 Sep 2010
5 out of 5
very ggod value and pleasant staff. Might well use again
Mr Scott, 25 Oct 2010
5 out of 5
The lounge we used at Heathrow 1 was pretty dull. I've been in much nicer.
Ms Harrison, 26 May 2011
3 out of 5
The Exec lounge at Heathrow was great - really relaxing before the start of the 11 hour flight to US. Perfect start to the holiday.
Mrs Parfitt, 14 May 2011
5 out of 5
Very good value
Mr Bayman, 29 Apr 2011
5 out of 5
excellent facilities, staff most considerate getting me to the plane, thank you.
Mr Knox, 07 Mar 2011
5 out of 5
No issues at all - environment was relaxing, and the refreshments welcome.
Mr Tulley, 12 Mar 2011
4 out of 5
booked on line into Servisair lounge as I needed to be at airport very early and was carrying a wedding dress. Staff in lounge were conspicuous by their absence. Lots of glasses and food left on vacated tables.
Miss Blake, 18 Apr 2011
4 out of 5
An excellent way to start a journey. Nice and relaxing. Would certainly book again and recommend, as I was by friends.
Mrs Newman, 21 Mar 2011
5 out of 5
The servisair lounge at Heathrow terminal 1 was really nice. It was so nice to have somewhere comfortable and peaceful to sit while waiting for our plane. Just a shame it was so far away from our gate.
Mrs Collyer, 07 Mar 2011
4 out of 5
the lounge was very comfortable, a good relaxing start to our long haul travel.made our travel experience so easier. we will definitely use this service again
Mrs Heppleston, 07 Dec 2010
4 out of 5
I wonder if the snack food available could be just a little more healthy and less fat and sugar laden. Otherwise this service makes such a positive difference to our our flights - comfort and peace.
Mrs Price, 18 Oct 2010
5 out of 5
Staff were very helpful. Snacks, etc. were good.
Mrs Tallantire, 10 Sep 2010
4 out of 5
Very relaxing after a 13 hour flight from singapore to have a couple of hours away from the general airport bustle before final flight home to scotland. Extremely good value for money considering free coffee, refreshments, papers etc. Lounge environment very calm and of a very good standard a nd staff very helpful.
Mrs Bruce, 03 Mar 2010
4 out of 5
The only thing that I would comment is that it would be nice if a selection of sandwiches were available. i know there were crackers and cheese but I do not eat cheese but if you are traveling on a long journey it would be nice to have a little better choice but on the whole the lounge and staff were very good. Thank you
Mrs Colyer, 04 Nov 2009
5 out of 5
The comfort and refreshments were, as always, very good.
Mrs Cox, 25 Sep 2009
4 out of 5
Good service and very helpful staff
Mrs Powell, 14 Apr 2009
5 out of 5
Great way to start a holiday, totally stress free and great service, would recommend the experience to any one
Mr Winters, 11 Dec 2008
5 out of 5
A relaxing start to the holiday. Good value.
Mrs Scott-Collins, 12 Nov 2008
4 out of 5
excellent service peacefull away from the crowds helps you relax before travel
Mr Kettle, 09 Nov 2008
5 out of 5
full marks for providing a wonderful service at such a reasonable price. Also all your staff are hardworking, efficient and friendly
Mrs Keenan, 06 Oct 2008
5 out of 5
The lounge provided an ideal place to work while waiting for my flight and the staff were courteous and friendly.
Mr Long, 03 Oct 2008
5 out of 5
Very accomodating at short notice
Mr Rankin, 24 Jul 2008
5 out of 5
It was excellent, made our stay at airport so much more relaxing.
, 24 Jul 2006
5 out of 5
Pleasant and comfortable.Relaxed atmosphere.
, 30 Aug 2006
5 out of 5
The user friendly site and speed of booking was great.Thanks.
, 02 Oct 2006
5 out of 5
Viewing reviews 1 - 50 of 70