Holiday Extras customers who booked the Plaza Premium Lounge were asked if they would like to leave a rating and also any comments or feedback. Have a little read to get a picture of their experience.
Viewing reviews 1 - 50 of 98
Due to how long it took to get through Security we only had 30 mins in the lounge so didn't really have chance to really rate it. Maybe look at getting a coffee machine. the coffee jugs ran out to quick and had to wait to get re-filled.
Mr Orme, 26 Sep 2022
Plaza Premium T4 Departures - 3 Hours
3 out of 5
Friendly. Clean .easy to find
Mrs Wilson, 23 Sep 2022
Plaza Premium T4 Departures - 3 Hours
4 out of 5
The Qatar premium lounge in Heathrow Terminal 4 is the best lounge we have ever been in the staff were excellent and the food was great had late breakfast and we had lunch which was lovely the choice was great
Mr Hunter, 20 Sep 2022
Plaza Premium T4 Departures - 3 Hours
5 out of 5
The food selection was poor, no drinks were served in the restaurant and only a very minimal selection of drinks were free ie 2 choices of beer and no choice of wine only Chardonnay. This was certainly not what I was led to expect from the details on the holiday extra website and will not be booking again. Next time we travel we we’ll be using the airport facilities.
Mrs Jones, 18 Sep 2022
Plaza Premium T4 Departures - 3 Hours
1 out of 5
The staff were very helpful, but my experience will not encourage me to book again. It wasn't the luxurious start to my travels that I expected. I was very short of time but decided to go ahead anyway. The 'free' drinks choice was pitiful. The food very ordinary. The space not so comfy. The toilets weren't in a great state. I've tried to upload a photo but have been unable to.
Mrs Smith, 09 Sep 2022
Plaza Premium T4 Departures - 3 Hours
1 out of 5
Absolutely appalling. No coffee, limited food, no alcoholic beverages served for a grand total of £142 for 4 people. Want to call to contain but unsurprisingly there is no working phone number. Will never use this service again.
Mrs Ginder, 02 Sep 2022
Plaza Premium T4 Departures - 3 Hours
1 out of 5
Excellent service
Mrs Macpherson, 14 Mar 2020
Plaza Premium T4 Departures - 3 Hours
5 out of 5
Wasn’t much food to choose from but tea/coffee was good because it was a machine. Became very busy and loud so may as well have been in the terminal which is where I went in the end
Ms Pearce, 12 Mar 2020
Plaza Premium T4 Departures - 3 Hours
2 out of 5
Nice and quiet start to a long haul flight on a Saturday evening. Staff very friendly. Food quite basic but adequate.
Mrs Parry, 23 Feb 2020
Plaza Premium T4 Departures - 3 Hours
4 out of 5
Nice and quiet start to a long haul flight on a Saturday evening. Staff very friendly. Food quite basic but adequate.
Mrs Parry, 23 Feb 2020
Plaza Premium T4 Departures - 3 Hours
4 out of 5
The lounge was very busy and there was no where to sit, once we did find somewhere, it was a long time before it was cleaned from the previous users. Hot food was lovely, however the cold salad bar needed replenishing more frequently and also ensuring it was fresh. Unfortunately it didn't feel a very relaxing experience compared to the other lounges we have booked through holiday extras.
Miss Stafford, 10 Jan 2020
Plaza Premium T4 Departures - 3 Hours
3 out of 5
Not really worth the money. Most drinks weren't included and the wine that was was undrinkable. The food was clearly out a while and not loads of it. Wasn't bad when it was refreshed. Biscuits for tea were great and the lounge itself was comfortable.
Miss Ewers, 05 Nov 2019
Plaza Premium T4 Departures - 3 Hours
3 out of 5
The selection of beers wines and sprits were very limited not like other lounges I’ve been in
Frau Spelsberg, 30 Aug 2019
Plaza Premium T4 Departures - 3 Hours
2 out of 5
The lounge was fantastic. It was nice and quiet with an array for lovely food and drinks. Facilities were gorgeous.
Herr Fabbri, 28 Aug 2019
Plaza Premium T4 Departures - 3 Hours
5 out of 5
For a lounge that costs around £30, I was not impressed with the food. Also I did not expect to pay extra for (alcoholic) drinks.
Frau Rimke, 13 Aug 2019
Plaza Premium T4 Departures - 3 Hours
3 out of 5
The lounge was a great start to my holiday, a really calm relaxing place to prepare for a flight. The food was well presented and delicious.I will definately use it again
Herr Daniels, 11 Jun 2019
Plaza Premium T4 Departures - 3 Hours
4 out of 5
Everything was just as we had hoped and expected.
Herr Luethje, 31 May 2019
Plaza Premium T4 Departures - 3 Hours
4 out of 5
Relaxing environment prior to long haul flight
Frau Namdar, 18 Apr 2019
Plaza Premium T4 Departures - 3 Hours
5 out of 5
Just as described on the tin Staff great. Room clean and comfortable. Food great and varied. Drinks a bit slow to be poured
Mr Pearson, 20 Mar 2019
Plaza Premium T4 Departures - 3 Hours
5 out of 5
Yes. it was as expected and made our journey more comfortable.
Ms Sisson, 07 Feb 2019
Plaza Premium T4 Departures - 3 Hours
5 out of 5
Nice relaxing atmosphere, very chilled out before our flight.
Ms Mcnamara, 12 Jan 2019
Plaza Premium T4 Departures - 3 Hours
5 out of 5
I usually use Sky Lounge, but decided to have a change. Food Ok, Staff in Restaurant helpful when asked. The bar Staff unhelpful, it took 15 minutes to get a hot chocolate.... And I was the only Client, barman finished all his other work before starting on hot drink and I was in a hurry. Think I will stick with Sky Lounge in future.
Mrs Burgess-Salisbu, 04 Jan 2019
Plaza Premium T4 Departures - 3 Hours
4 out of 5
Not worth the money. Food was mediocre at best. No real improvement over the standard public waiting areas
Mr Finnis, 07 Dec 2018
Plaza Premium T4 Departures - 3 Hours
3 out of 5
Really enjoyed the VIP lounge but it was very busy. There were four of us and we couldn't find anywhere to sit together mainly due to single people taking up a table each to be fair. Lot of Indian food which we like but possibly a bit restrictive to those that don't
Mrs Cunningham, 06 Dec 2018
Plaza Premium T4 Departures - 3 Hours
4 out of 5
Check in to the lounge was quick and easy. Drink selection was good but the food was a let down. No choice and was not that appealing.
Mr Ford, 09 Nov 2018
Plaza Premium T4 Departures - 3 Hours
3 out of 5
Lounge was very busy, extremely noisy and had trouble finding a seat. Not a lot of choice in food that I would eat. Feel there should be a limit on numbers so that there is room for those that have paid to use your Lounge.
Mrs Moon, 04 Nov 2018
Plaza Premium T4 Departures - 3 Hours
3 out of 5
Excellent value for the money, comfortable and relaxing before a long haul journey. Very helpful cheerful staff. Everything went livery smoothly including wheelchair assistance when my flight was called to the gate. Thank you
Mrs Squire-Meanwell, 15 Oct 2018
Plaza Premium T4 Departures - 3 Hours
5 out of 5
The wine tasted terrible, they only had one of each , very poor , very hot by the windows so we had to sit in a dark area .
Mrs Cowell, 13 Oct 2018
Plaza Premium T4 Departures - 3 Hours
2 out of 5
Not as good as other airport lounges we’ve used. Food choice not as varied and was not told about the bar or what to do eg where we could sit, where to find tea, coffee and to help ourselves
Mrs Tapster, 01 Oct 2018
Plaza Premium T4 Departures - 3 Hours
4 out of 5
Good food and drink. Comfortable surroundings. Attentive staff at a reasonable cost.
Mr Rozgowski, 29 Sep 2018
Plaza Premium T4 Departures - 3 Hours
5 out of 5
The staff were very helpful
Mrs Lee, 11 Sep 2018
Plaza Premium T4 Departures - 3 Hours
4 out of 5
Clean and comfortable facilities. Lovely quiet oasis to while away the time between flights
Mrs Crookall, 14 Aug 2018
Plaza Premium T4 Departures - 3 Hours
5 out of 5
yes all wes good i wes havin time to take a shower after hot day in london smal diner so verry good
Mr Kreizel, 12 Jun 2018
Plaza Premium T4 Departures - 3 Hours
5 out of 5
Food poor food cold lounge dirty
Mr Welding, 12 Jun 2018
Plaza Premium T4 Departures - 3 Hours
1 out of 5
Used the lounge at T4 Heathrow . Very pleased we chose to do this and it started our holiday off perfectly. The staff were very helpful and friendly
Mr Child, 11 Feb 2018
Plaza Premium T4 Departures - 3 Hours
5 out of 5
The Hilton Heathrow T4 was a fabulous hotel, the service we received was exceptional and the room and facilities were excellent. Parking was painless and also convenient, located adjacent to the hotel. A perfect start to our honeymoon. Unfortunately, we did not enjoy our experience at the Plaza Premium Lounge T4, the Lounge was dirty, food selection sparse and service level was poor. We felt this was a complete waste of money and an experience we would not wish to repeat.
Mrs Perry, 18 Jan 2018
Plaza Premium T4 Departures - 3 Hours
5 out of 5
Booked the Premier VIP lounge at Heathrow, as I was travelling alone to New Zealand. I had a good welcome and clear explanations given regarding food, bar and shower facilities. Food choices were good and the bar area well stocked. I would use this lounge again.
Mrs Pritchard, 15 Jan 2018
Plaza Premium T4 Departures - 3 Hours
5 out of 5
Great choice of food and drink Quieter areas made for a relaxing stay
Mrs Powell, 24 Dec 2017
Plaza Premium T4 Departures - 3 Hours
5 out of 5
the quality of what was on offer was good. The lack of food choices however was disappointing.
Mrs Hitchins, 18 Dec 2017
Plaza Premium T4 Departures - 3 Hours
3 out of 5
Very good introduction to lounges and will definitely use again.
Mr Scales, 21 Nov 2017
Plaza Premium T4 Departures - 3 Hours
5 out of 5
I believe you should increase the range of sprits on offer, brandy would be a nice addition.
Mr Angle, 20 Nov 2017
Plaza Premium T4 Departures - 3 Hours
3 out of 5
Lovely staff, food was fresh and plentiful. Very quiet lounge when we were there, so we got a chance to relax before the flight
Miss Baxter, 16 Nov 2017
Plaza Premium T4 Departures - 3 Hours
5 out of 5
A nice peaceful start to the holiday.
Mr Fordham, 12 Nov 2017
Plaza Premium T4 Departures - 3 Hours
4 out of 5
Plaza Premium T4 heathrow was terrible. I have complained to them requesting a refund.
Mr Farrell, 10 Nov 2017
Plaza Premium T4 Departures - 3 Hours
1 out of 5
A very enjoyable start to our trip. Facilities were very good as was the food selection.
Mr Savage, 07 Nov 2017
Plaza Premium T4 Departures - 3 Hours
5 out of 5
There were few staff, little unappetizing food and the coffee machines were out of order, all in all not a good experience and certainly not worth paying £25 for,
Mr Kerr, 07 Nov 2017
Plaza Premium T4 Departures - 3 Hours
1 out of 5
It was fine
Mr Holloway, 07 Nov 2017
Plaza Premium T4 Departures - 3 Hours
4 out of 5
Food ok but not as good a choice as other lounges we have visited. Bar staff were also clearing dirty plates/glasses and we had to go and find staff to serve in the bar.
Dr Moore, 04 Nov 2017
Plaza Premium T4 Departures - 3 Hours
3 out of 5
Very expensive for what it is. Food not that warm. Just payingfor a comfortable seat.
Mr Ward, 20 Oct 2017
Plaza Premium T4 Departures - 3 Hours
1 out of 5
Overall experience was not enjoyed the numerous times I have used the other lounge on terminal 4 departure the experience was enjoyed a lot more.
Mr Forhad, 14 Oct 2017
Plaza Premium T4 Departures - 3 Hours
1 out of 5
Viewing reviews 1 - 50 of 98