Escape Lounge East Midlands reviews

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  • 88% of customers who left a review for East Midlands Airport Lounges would book again
  • 3278 customers have given an average rating of 4 out of 5
  • Escape Lounge Great start to our holiday staff were very welcoming food very good and so lovely as it was quiet and relaxing. Especially for early morning

    Ms Higgins 16 Mar, 2020 4 out of 5

  • Escape Lounge We were very unhappy with the lack of food and drink. The food choices were extremely limited. The fridge was empty so you must have taken all the non alcoholic drinks out. The seats were uncomfortable. We would have been better to go for a nice meal at a restaurant

    Mr Carter 07 Mar, 2020 2 out of 5

  • Escape Lounge The range of food for breakfast was not good. Certainly not worth the price paid. No newspapers to read either

    Mrs Lacy 06 Mar, 2020 2 out of 5

  • Escape Lounge We had our Flight diverted to Doncaster due to the storms. We were unable to use the lounge at EMA and requested a refund. No one has contacted me about this since. No refund has been given. We then paid in full at Doncaster too. Shameful that this was not transferred. Our flight change was NOT out fault.

    Mrs Cullup 01 Mar, 2020 1 out of 5

  • Escape Lounge We had our Flight diverted to Doncaster due to the storms. We were unable to use the lounge at EMA and requested a refund. No one has contacted me about this since. No refund has been given. We then paid in full at Doncaster too. Shameful that this was not transferred. Our flight change was NOT out fault.

    Mrs Cullup 01 Mar, 2020 1 out of 5

  • Escape Lounge 3 drinks per adult we should have been offered a refund. Why should the idiots spoil it for everyone just stop serving them if you think they’ve had enough to drink or is it another cost cutter!!

    Mrs Bownes 28 Feb, 2020 1 out of 5

  • Escape Lounge I know it was not your fault but we arrived at the airport lounge to be given 3 tokens for drinks .This was a Christmas present for my son and his wife so a man in his 50s was allowed 3half pints of lager (no pints allowed) there was no hot food and only a few sandwiches.I was very disappointed If they cut back on service shouldn’t they cut back on prices? I have used this lounge many times and never seen any rowdy people there The reason they gave. I think they will lose a lot of business through being greedy.

    Mrs Huckle 23 Feb, 2020 1 out of 5

  • Escape Lounge Lounge provides a comfortable area with plenty of seating and refreshments whilst waiting for your flight

    Mrs Blurton 22 Feb, 2020 5 out of 5

  • Escape Lounge The lounge ran out of Danish pastries and yogurt. The egg was reconstituted and was rancid. There was a severe shortage of food. I did speak to the manager and you would have thought these problems were nothing to do with him!
    In addition, the tables were dirty.

    Mrs Josephine 16 Feb, 2020 1 out of 5

  • Escape Lounge The lounge ran out of Danish pastries and yogurt. The egg was reconstituted and was rancid. There was a severe shortage of food. I did speak to the manager and you would have thought these problems were nothing to do with him!
    In addition, the tables were dirty.

    Mrs Josephine 16 Feb, 2020 1 out of 5

  • Escape Lounge Worst experience we have ever had in the East Midlands lounge, worst set off staff with disgusting attitudes, dirty tables and seats, glasses for water couldn't be drank out of as they stank and they no longer have bottled water. We have a flight booked from EMA in April and have been very put off using the lounge again

    Miss Barclay 13 Feb, 2020 1 out of 5

  • Escape Lounge Everything was as we expected

    Mr Lawton 09 Feb, 2020 5 out of 5

  • Escape Lounge I’ve used the lounge many times and always enjoyed it but the past few times the choice of drinks as gone down hill.No bottled lagers just on tap which is not the best

    Mr Cole 07 Feb, 2020 4 out of 5

  • Escape Lounge Great service and time to relax before flight

    Mr Urry 22 Dec, 2019 5 out of 5

  • Escape Lounge Great food nice and peaceful before a long day

    Mrs Taylor 06 Dec, 2019 5 out of 5

  • Escape Lounge Hotel and parking went as expected. That, to us, is want we want.

    Mr Skerratt 05 Dec, 2019 5 out of 5

  • Escape Lounge Everything about the lounge is brilliant, convenient and decently priced. Staff were fantastic and polite. Only negative for me was that I like to travel in "smart" jogging bottoms for comfort during travelling but we were advised to wear smart casual attire i.e. no sports clothing, Football/Rugby tops, tracksuits/jogging bottoms etc (or risk being refused entry) and while I was happy to stick to the rules and wore jeans, it was disappointing to see people wearing Football tops and full tracksuits. Definitely recommend and will be using every time we fly :)

    Mr Brown 03 Dec, 2019 5 out of 5

  • Escape Lounge Good start to my holiday

    Mrs Wilcox 03 Dec, 2019 5 out of 5

  • Escape Lounge Very smooth and efficient service. The facility at EMA is much more convenient than most Airports.

    Mr Toye 22 Nov, 2019 5 out of 5

  • Escape Lounge If you like lots to drink before flying then this will suit you. Food was ok but not a fantastic selection

    Ms Howe 19 Nov, 2019 3 out of 5

  • Escape Lounge Absolutely brilliant once again thanks holiday extras..getting off to a good start for holidays is a must.. the hotel was great & airport was superb & carpark was great..really gave us that good start boost we needed to relax.. cant thank you enough Holiday Extras..

    Herr Mueller 13 Nov, 2019 5 out of 5

  • Escape Lounge The fact that we continually use holiday extras should speak volumes and will continue to use on a regular basis.

    Mr Singer 31 Oct, 2019 5 out of 5

  • Escape Lounge Great service, staff really friendly and helpful, lovely surroundings, a relaxing start to the holiday.
    We were there at breakfast time, a choice of cooked breakfast and pastry’s all very nice

    Herr Erciyas 31 Oct, 2019 5 out of 5

  • Escape Lounge More choice of food/snacks very limited

    Herr Pape-Kampmeier 01 Nov, 2019 5 out of 5