Escape Lounge East Midlands reviews

Customer comments and testimonials

Book the Escape Lounge

Help & support

Our Kent-based support team are friendly, knowledgeable and ready to help with a new or existing booking.

Exclusive email offers

Sign up for special offers direct to your inbox

Sign up now

We treat your privacy very seriously!

  • 88% of customers who left a review for East Midlands Airport Lounges would book again
  • 3502 customers have given an average rating of 4 out of 5
  • Escape Lounge First time using the lounge good value would recommend.

    Mrs Dowle 19 Sep, 2022 5 out of 5

  • Escape Lounge I could not fault it. reception was good, cleanliness was good, food was good, staff were very helpful and willing, I was in a wheel chair but that was no problem at all.

    Mr Atkinson 19 Sep, 2022 5 out of 5

  • Escape Lounge The food in the lounge was very poor. There was very little choice and the quality was poor. There were two coffee machines, one which was out of order and the other wasn’t heating up properly, so the coffee was luke warm. We were in the lounge at 4.30am, so wanted a hot drink rather than a cold one. We have used the lounge before on several occasions and have been happy with it, but on the last two occasions it has been poor and not worth it. Watching one of the staff keep stirring the porridge and adding milk from a plastic bowl is not good to see. I would not recommend this lounge.

    Mrs Nield 19 Sep, 2022 1 out of 5

  • Escape Lounge I had never booked an airport lounge before but with prices rising I thought I would try it. I booked for 4 people for 3 hours. When we arrived we were greeted very professionally, booking confirmed and because we had never been before everything was explained to us regarding food and drink. Our first surprise was that we had our own booth for the whole 3 hours, not sharing with anybody else. Next the quality of the food was very good, because of our flight time we had breakfast and lunch both had good variety. The alcoholic drinks did not have a large selection but enough to satisfy most people.
    We spent our full 3 hours in the lounge and it was a really great relaxing start to our holiday. The staff were really good and never pushy and we felt they wanted us to enjoy our time there.

    Mr Taylor 17 Sep, 2022 5 out of 5

  • Escape Lounge Staff helpful and friendly but disappointed with the food choices and quality

    Mrs Whitaker 17 Sep, 2022 3 out of 5

  • Escape Lounge The staff were welcoming and friendly . I didn’t think the seating was comfortable. The gluten free option was poor and disappointing for the money we paid .

    Mrs Mitchell 08 Sep, 2022 2 out of 5

  • Escape Lounge Perfect easy admission took us a few minutes to find a space but managed to park the 2 cars opposite each other.

    Mrs Westcott 04 Sep, 2022 5 out of 5

  • Escape Lounge All the food and drinks were very easy to fetch and the staff where always cleaning up.

    Mr Kelly 01 Sep, 2022 5 out of 5

  • Escape Lounge Stress free from booking to home return everuwas so smooth.
    Will definitely use again

    Ms Kemp 31 Aug, 2022 5 out of 5

  • Escape Lounge You made it so easy for us to understand how to book things with you. Gave us reminders all the way through

    Mr Long 29 Aug, 2022 5 out of 5

  • Escape Lounge We have booked these lounges several times both at Birmingham & East Midlands airports we have had no issues with facilities & staff have always been informative & professional on all visits.

    Mr Taylor 29 Aug, 2022 4 out of 5

  • Escape Lounge Everything was excellent could not fault it, the staff were really pleasant and went out of there way .

    Mrs Clowes 24 Aug, 2022 5 out of 5

  • Escape Lounge Car parking and airport lounge fantastic value. Car parking really handy so able to walk to departures. Airport lounge lovely relaxed environment prior to flying

    Mr Crowder 23 Aug, 2022 5 out of 5

  • Escape Lounge Great service. Straight forward and as described. Would definitely recommend.

    Mrs Burrows 19 Aug, 2022 5 out of 5

  • Escape Lounge It was lovely to be able to experience the peace and quiet of the lounge rather than be in the throngs of people in the main areas. Good value, plenty to eat if you feel like it, good choice and not cramped. It was a great start to the holiday and I felt so much calmer than I usually do.

    Mrs Derbyshire 17 Aug, 2022 5 out of 5

  • Escape Lounge Everything went very well the hotel was very nice and carpark was so easy great

    Mr Hewkin 15 Aug, 2022 5 out of 5

  • Escape Lounge No issues. Booking with Holiday Extras is cheaper than the rest and easy. Even when we had to change times as our flights moved

    Mr Lowe 15 Aug, 2022 5 out of 5

  • Escape Lounge Lovely start to our holiday.
    Great choice of food and drink.
    Very relaxing environment.
    Staff friendly and helpful

    Mr Borrell 14 Aug, 2022 5 out of 5

  • Escape Lounge It was ok this time but we had a coffee table type to eat a main breakfast off not good at all i have always booked the lounge for many years .It was very busy there was a crowded of men sat in there that got very loud never had this before as its not ever been like that . The food was ok but slow at coming out all at the same time very hit and miss .

    Mr Ible 13 Aug, 2022 4 out of 5

  • Escape Lounge We arrived over a lunchtime in the lounge and the selection I feel was very poor. Having done a breakfast lounge experience I was left disappointed. Lots of the selections were left unavailable for quite a while. This was our first experience in East Midlands Our other experience was in Doncaster. I do t think I would the lounge for another lunchtime

    Mr Thorpe 13 Aug, 2022 4 out of 5

  • Escape Lounge Experience lounge was very good. Will definitely use again.

    Mr Lycett 11 Aug, 2022 5 out of 5

  • Escape Lounge I tried to change the end time of parking. The additional charge was excessive but I felt I had no choice so tried to pay. Live chat wasn’t working so I used the app. When I entered my card details I had a message to say there was a problem and I had to phone - but the phone number given was not staffed and referred me back to the website/app. Eventually live chat worked and I was advised it was cheaper to overstay and pay the car park! After that I had a call from someone to amend the booking (!) - and that cut off part way through. Hopeless!

    Mr Hammond 11 Aug, 2022 2 out of 5

  • Escape Lounge Nice and relaxing with drinks and food plentiful. All staff was very nice , from reception to the the bar and cleaners all excellent. Would recommend.

    Mr Goodman 07 Aug, 2022 5 out of 5

  • Escape Lounge We had a great time. it was very convenient and quiet. Nice to get out of the airport melee. The food and drink selection was excellent. Good price with the 10% off. We think, however, that there should be toilets in the area instead of having to come out of the facilities.

    Mrs Stanesby 07 Aug, 2022 5 out of 5