Travel insurance support
You are in the right place to manage your policy, ask about your cover, get medical screening help or speak to our team.
Emergency assistance abroad
Available 24 hours a day, 7 days a week.
Calling from Mexico?
Cover for pre-existing medical conditions
Finding suitable holiday insurance with pre-existing medical conditions does not have to be hard. At Holiday Extras, we consider most medical conditions, including asthma, diabetes, high blood pressure and many more.
All Holiday Extras Bronze, Silver and Gold Travel Insurance policies include emergency medical cover for when you are on holiday.
If you have a pre-existing medical condition, this will need to be declared when you book so that any available cover can be confirmed before you travel.
What you can expect from us
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Discreet medical support
Our team handles medical conditions with care, privacy and patience, from screening through to policy questions.
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Highly trained agents
Everyone in the insurance team completes rigorous onboarding and training before helping customers, including the principles of insurance.
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Understand your options
We'll explain your options clearly, so you can compare the cover available for your trip.
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Self-serve when it suits
You can view past policies, check active annual multi-trip cover, renew, amend or cancel online.
Holiday Extras Travel Insurance is sold and administered by Holiday Extras Cover Limited, registered office address: Ashford Road, Newingreen, Hythe, Kent CT21 4JF.
Holiday Extras Cover Limited is an insurance intermediary authorised and regulated by the Financial Conduct Authority, registration number 828848. You can check this on the Financial Services Register by visiting: http://register.fca.org.uk
Holiday Extrasâ„¢ is a Trading Name of Holiday Extras Cover Limited. The insurance is underwritten by Great Lakes Insurance UK Limited. Great Lakes Insurance UK Limited is a company incorporated in England and Wales with company number 13436330 and whose registered office address is 1 Fen Court, London, United Kingdom, EC3M 5BN.
Great Lakes Insurance UK Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Firm Reference Number 955859. You can check this on the Financial Services Register by visiting: http://register.fca.org.uk
Our flight delay cover is underwritten by Astrenska Insurance Limited and serviced by Collinson Insurance Services Limited.
